Closed Captioning

How do I see closed captions on the video I'm watching?
Learn how to format your captions To view closed captioning on the video you are watching, click the CC icon located in the bottom right side of the video (Figure 1). Figure 1 When the captions are activated, the icon changes color to indicate that they are active and the closed captions appear at the bottom center of the video (Figure 2). Figure 2 If the video you are watching does not offer closed captioning, or if you have questions about closed captions, please use the following contact information to let us know: Chris Homer Senior Director, PBS Media Operations 2100 Crystal Drive Arlington, VA 22202 Tel: 703-739-5481 Fax: 703-739-5777 Email: closedcaptioning@pbs.org Please make sure that your feedback includes all of the information required by the Federal Communications Commission: Your name, postal address, and other contact information, such as telephone number or e-mail address; The name, postal address, website, or e-mail address of the video programming distributor and/or video programming owner against which a complaint is made, and information sufficient to identify the particular video programming involved; Information sufficient to identify the software or device used to view the program; The date and time of the incident, and a statement of the facts sufficient to show that the video programming distributor and/or video programming owner has violated the requirements; The specific relief sought; The preferred format or method of response to the feedback. Related topics: The video I'm watching doesn't have closed captions. What can I do? How do I change my preferred station? How do I make a donation? How will I know when a video is about to expire? Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually? A narrator is describing everything that happens on the shows I am watching. How do I make it stop? Can I adjust the quality of video streaming? I am getting a message that a video is unavailable in my area. Why? I want to watch a PBS program that was broadcast but is not yet available online. What are my options? Where can I find the transcript for a particular story or program? What is the benefit of creating an account? What are the system requirements to view PBS Video content? What is the Watchlist? Do I need to be signed in to use the Watchlist? Are videos ever removed from my Watchlist without my knowledge? Is there a limit to how many videos I can save to my Watchlist? Learn how to create an account
Fri, 14 Oct, 2016 at 3:43 PM
Closed Captioning Quality Certification
All programming provided by the Public Broadcasting Service (“PBS”) complies with the closed captioning requirements established by the Federal Communications Commission as embodied in 47 C.F.R. § 79.1, including regulations concerning closed captioning quality. Programming provided by PBS complies with these regulations by either: (i) satisfying the caption quality standards set forth in 47 C.F.R. § 79.1(j)(2); (ii) adopting and following the “Video Programmer Best Practices” set forth in 47 C.F.R. § 79.1(k)(1); or (iii) being subject to one or more of the captioning exemptions set forth in 47 C.F.R. § 79.1(d), including programming for which the audio is in a language other than English or Spanish and that is not scripted programming that can be captioned using the “electronic news room” technique; interstitial material, promotional announcements, and public service announcements that are 10 minutes or less in duration; and/or programming that consists primarily of non-vocal music. Related topics: How do I turn on closed captions? How do I turn on captions on my Apple TV? How do I turn on closed captions on Roku? The video I'm watching doesn't have closed captions. What can I do? How do I change my preferred station? How do I make a donation? How will I know when a video is about to expire? Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually? A narrator is describing everything that happens on the shows I am watching. How do I make it stop? Can I adjust the quality of video streaming? I am getting a message that a video is unavailable in my area. Why? I want to watch a PBS program that was broadcast but is not yet available online. What are my options? Where can I find the transcript for a particular story or program? What is the benefit of creating an account? What are the system requirements to view PBS Video content? What is the Watchlist? Do I need to be signed in to use the Watchlist? Are videos ever removed from my Watchlist without my knowledge? Is there a limit to how many videos I can save to my Watchlist? Learn how to create an account
Tue, 28 Jun, 2016 at 3:59 PM
The video I'm watching does not have an option for closed captions. What can I do?
If the video you are watching does not offer closed captioning, or if you have questions about closed captions, please use the following contact information to let us know: Chris Homer Senior Director, PBS Media Operations 2100 Crystal Drive Arlington, VA 22202 Tel: 703-739-5481 Fax: 703-739-5777 Email: closedcaptionteam@pbs.org Please make sure that your feedback includes all of the information required by the Federal Communications Commission:  Your name, postal address, and other contact information, such as telephone number or e-mail address; The name, postal address, website, or e-mail address of the video programming distributor and/or video programming owner against which a complaint is made, and information sufficient to identify the particular video programming involved; Information sufficient to identify the software or device used to view the program; The date and time of the incident, and a statement of the facts sufficient to show that the video programming distributor and/or video programming owner has violated the requirements; The specific relief sought; The preferred format or method of response to the feedback. Related topics: Where is the closed captioning button located on videos? Learn how to format your captions How do I turn on closed captions? How do I turn on captions on my Apple TV? How do I turn on closed captions on Roku? The video I'm watching doesn't have closed captions. What can I do? How do I change my preferred station? How do I make a donation? How will I know when a video is about to expire? Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually? A narrator is describing everything that happens on the shows I am watching. How do I make it stop? Can I adjust the quality of video streaming? I am getting a message that a video is unavailable in my area. Why? I want to watch a PBS program that was broadcast but is not yet available online. What are my options? Where can I find the transcript for a particular story or program? What is the benefit of creating an account? What are the system requirements to view PBS Video content? What is the Watchlist? Do I need to be signed in to use the Watchlist? Are videos ever removed from my Watchlist without my knowledge? Is there a limit to how many videos I can save to my Watchlist? Learn how to create an account
Fri, 14 Oct, 2016 at 3:42 PM