Viewing PBS Shows

How do I enable captioning on PBS Video Player streaming videos?
To enable closed captioning on PBS.org videos, click the button labeled CC located in the bottom right hand corner of the viewing window (Figure 1). Figure 1 Once captions are activated, the CC icon turns blue, indicating they are activated (Figure 2). The captions appear in the center of your screen and you can format the appearance of the captions by clicking the icon located in the upper right side of the viewing window. Learn how to format your captions Figure 2 Related topics: Can I format my closed captions? The show I'm watching does not have closed captions. What can I do? How do I turn on captions on my Apple TV?
Tue, 28 Jun, 2016 at 10:56 AM
I live outside the United States. Why can’t I stream PBS video content from PBS.org?
While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each show does not exceed its granted rights, which unfortunately eliminates international streaming ability for some PBS shows outside the U.S. We regret not being able to offer our supporters all of our online content.
Thu, 15 Oct, 2015 at 4:01 PM
I don't see closed captions on the video I'm watching
For online closed captioning feedback, please contact: Chris Homer Senior Director, PBS Media Operations 2100 Crystal Drive Arlington, VA 22202 Tel: 703-739-5481 Fax: 703-739-5777 Email: closedcaptionteam@pbs.org   Please make sure that your feedback includes all of the information required by the Federal Communications Commission: Your name, postal address, and other contact information, such as telephone number or e-mail address;  The name, postal address, website, or e-mail address of the video programming distributor and/or video programming owner against which a complaint is made, and information sufficient to identify the particular video programming involved;  Information sufficient to identify the software or device used to view the show;  The date and time of the incident, and a statement of the facts sufficient to show that the video programming distributor and/or video programming owner has violated the requirements;  The specific relief sought; and  The preferred format or method of response to the feedback. 
Tue, 18 Oct, 2016 at 2:56 PM
A narrator is describing everything that happens on the shows I am watching. How do I make it stop?
You may be hearing the Descriptive Video Service (DVS) option made available to audiences who are blind or visually impaired. You can turn this feature off and on fairly easily. Most newer-model TVs with stereophonic sound systems are able to receive a Second Audio Program (SAP) which provides enriched verbal descriptions of what is heard and seen on a TV's primary audio and video channels. Most TVs and VCRs require you to select the SAP channel in order to receive and record DVS. The selector is usually labeled SAP, MTS, Audio 2, or Audio B on your TV panel, remote-control device, or on-screen menu. Un-selecting the SAP channel should eliminate the DVS option. If you're not able to un-select the SAP channel, review your TV manual or contact a TV vendor who can guide you through the process. Like closed captioning, DVS was also pioneered by PBS to ensure the widest possible audience is served.
Thu, 8 Oct, 2015 at 1:41 PM
There is secondary audio, such as Spanish, coming from my television while I’m watching PBS. How can I turn it off?
You may be hearing the Secondary Audio Program (SAP) available on most TVs with stereophonic sound systems. You can turn this off with the selector labeled SAP, MTS, Audio 2, or Audio B on your TV panel, remote-control device, or on-screen menu. Un-selecting the SAP channel should eliminate the secondary or Spanish audio you’re hearing. If you're not able to un-select the SAP channel, review your TV manual or contact a TV vendor who can guide you through the process. 
Thu, 8 Oct, 2015 at 1:45 PM
Why is the background music in the show I am watching so loud?
Some audio problems are the result of a difficulty or error that occurred during the show's production. A poor balance between background music and dialogue is usually related to production rather than transmission problems. You can try switching from stereo to mono whenever there is such a problem, or switch off the "surround sound" or "enhanced" feature on your television. These steps tend to assist in counteracting the audio problem. 
Thu, 8 Oct, 2015 at 1:46 PM
Why is my reception of the PBS signal unavailable or not working correctly?
Each PBS member station transmits the signal feed for its local area. We suggest you contact your local station to notify them of any problems so they can assist you in finding a solution. Contact information for PBS member stations can be found by using the PBS Station Finder.
Thu, 8 Oct, 2015 at 1:48 PM
Can I format my closed captioning settings?
Yes. Follow the instructions below to format your closed captions. Click the icon located in the upper right side of the video (Figure 1). If you do not see the icon, hover your mouse over the video and the icon will surface. Figure 1 A box opens with multiple formatting options (Figure 2). You can modify the following areas of your captions:  (1) Caption text size - Click the slider and drag to adjust the size of your captions. (2) Caption font family - Click the dropdown menu to choose the font in which you want your captions to display. (3) Edge style - Click the dropdown menu to choose formatting for your closed caption text, including drop shadow.  (4) Caption font color - Click the block of color that you want your captions to display in.  (5) Background color - Click a block of color to choose the color that will display behind the captions. (6) Window color - Click a block of color for your closed captions border. (7) Text opacity - Click the slider and drag to brighten or darken your caption text. (8) Background opacity - Click the slider and drag to adjust the opacity of the background color behind your caption text. (9) Window opacity - Click the slider and drag to adjust the opacity of the border around your caption text.  A real time preview at the top of the popup box displays each adjustment (10). When finished formatting, click Save Settings to save your changes or click Reset to go back to the original settings (11). You can format the captions as many different times and ways as you like. They will remain changed until you clear the cookies on your computer or click Reset. If you have changed your mind and do not want to change the settings, simply click the X in the upper right side of the popup box (12). Figure 2 After you have saved your settings and closed the caption formatting window, you must click play on your video. You will be brought back to the spot in your video at which you left off and your closed captions appear formatted (Figure 3). Figure 3 Related topics: The video I'm watching doesn't have closed captions. What can I do? How do I turn on captions on my Apple TV? How do I turn on closed captions on Roku?
Tue, 28 Jun, 2016 at 11:10 AM