We are currently aware of technical issues on the PBS app on 2017 Samsung TV models, and are currently working to resolve these errors. TABLE OF CONTENTS Reported errors on 2017 Samsung TV models. Unsure if you have a 2017 Samsung TV model?  Possible workarounds. Reported errors on 2017 Samsung TV models. If you have an affected Samsung TV model, you may have noticed some of the below errors while using the PBS app for an extended period of time: Videos continuously buffer and do not begin playing when prompted. Videos return an error message that they are unavailable. Older seasons continuously buffer when browsing older episodes of shows, preventing older episodes from appearing on show pages Unsure if you have a 2017 Samsung TV model?  Check the label on the back of your TV to find the model number. 2017 model numbers will contain an "M" or "MU" notation in the number. Some affected model numbers are included below as an example of Samsung's model formatting, but not every 2017 model number is included in this list and you may encounter issues on models not listed below: UN40MU6300 UN65MU630d UN40MU6290 UN55MU9000FXZA Possible workarounds. We have confirmed that deleting or reinstalling the PBS app on affected models will not fix the issue. If you are unable to find or play a video on a show page, we recommend trying one of the below alternatives: Search for the video title using the Search option on the left-hand menu from the app home screen. Navigate to the video through the search results and begin playing the video. Visit PBS.org on your computer - or open the PBS app on another supported device - and sign in with the same PBS account you are signed in with on your Samsung TV app (you can find this email address on the Settings option on the left-hand menu in the app). After signing in on PBS.org, use the search tool at the top of the site to find the episode you are interested in viewing. On the episode page, select +My List to add the episode to your My List on the Samsung TV app. Navigate to the video through My List from the home screen of the PBS app on your Samsung TV and begin playing.

It's possible your Passport account may not be activated or may be expired. We first recommend double-checking that your Passport account is activated and current. You can use our Passport Member Lookup to confirm if your Passport account is activated along with the current status of your account.  Click here to use the Member Lookup. An email will be sent to your email's inbox with your Passport information.  If your Passport is not yet activated, the Membership status will be listed as Unactivated, and there will be an option to activate by clicking a link. If your Passport is listed as Expired or Disabled, you will need to contact your local PBS station to have them update your membership account. Contact information is available at PBS.org/stations. If your Passport is Active, the Activation Email will also be listed. This email is the one you will need to sign in with on your devices to use Passport. If your activation email address for Passport does not match the email you are signed in with on your device, continue to the section below. It's possible you are logging in with a different email address and password than what you used when you activated Passport. Open the PBS app on Samsung Smart TV. Select Settings from the left-side navigation menu. In the Profile menu, select Change Account. Then Select Sign Out. Select Activate Now. This new screen will give you activation instructions and an activation code, seven characters in length.  Open a browser on a mobile device or computer and enter PBS.org/activate in the address bar.  In the text box provided, enter the activation code on your Samsung TV device and click Continue. You will be brought to a new page asking you to sign in with a Google, Facebook, Apple ID or PBS account. Choose the account you used when you activated Passport.  You will see a screen stating that your Samsung TV has been activated. Return to the Samsung TV where it will automatically update and you can begin watching Passport videos.