Frequently asked questions

PBS Passport is a new member benefit from participating PBS stations that gives eligible donors and supporters extended access to an on-demand library of quality public television programming online.  The PBS Passport library currently offers members more than 1,000 episodes to watch, with new PBS programs being added weekly. The library features episodes from popular programs like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns.


Local stations give the Passport benefit to their supporters who qualify for their Passport membership benefit. Each station can set their own qualifications for Passport, but most stations give out the benefit to members who donate at least $5 a month or $60 a year. For the most accurate information, please contact your local station or visit their website.


If you are interested in receiving the Passport membership benefit or are already a contributor with your local station, please contact your local station and ask about their eligibility requirements and membership activation.


If you have additional questions about the Passport membership benefit, please check the list of related questions below or use the search bar above to find additional answers on our PBS Help site. 


Related topics:

Does Passport cost anything?

What shows are available with PBS Passport?

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

How do I cancel my Passport member benefit?

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PBS Passport is an added benefit available to eligible donors of participating PBS stations (i.e.: you must make a donation to your station to receive this benefit). Typically, the PBS Passport member benefit requires a station donation of around $5/month or $60/year. Keep in mind that this donation requirement may vary from station to station.


Please refer to your station’s website for service eligibility requirements. Find your local station contact information by using the PBS station finder: http://www.pbs.org/about/about-pbs/stations/.


Related topics:

What shows are available with PBS Passport?

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

How do I cancel my Passport member benefit?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

The PBS Passport library currently offers members more than 1,000 episodes from popular shows like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns — currently Jazz is available. More shows are being added all the time.


Due to streaming rights and legal issues, PBS is unable to distribute a list of Passport shows.


If you are interested in seeing if a specific program is available for online streaming, enter the program's title in the Search Term box at this page: http://www.pbs.org/search/


Not a PBS Passport member? Contact your local station to inquire.


Passport videos are designated by a blue "compass rose" icon as shown in the image below:



Related topics:

Does Passport cost anything?

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

How do I cancel my Passport member benefit?

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No. You can view Passport videos just by logging in to PBS.org and local station sites from your computer, smartphone and tablet. 


Currently, PBS Passport content is available:

  • via your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer (see your local station website or PBS.org). 
  • on PBS Video iOS and Android apps for smartphones and tablets
  • Apple TV
  • Roku
  • Chromecast
  • Amazon Fire TV
  • Amazon Fire Stick


We will expand access to additional devices and platforms over time. 

It should be noted that Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. In all other cases you can use an HDMI cord, however, for optimal viewing please use one of the options listed above. 

*** If you have older browser versions, please update to the latest version before trying to view PBS Passport content. ***


*** Keep in mind you must sign in to the website or app using the same login information that you used when activating your Passport account. ***


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Currently, PBS Passport content is available via:



*The PBS channel is not available on select older Roku models. The PBS channel is available on most Roku 2 models and newer.


UPDATE YOUR BROWSER:

Update Safari

Update Google Chrome

Update Internet Explorer

Update Firefox


It should be noted that Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. In all other cases, you can use an HDMI cord, however, for optimal viewing please use one of the options listed above. 


Related topics:

Does Passport cost anything?

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?


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Yes. PBS Passport is a new member benefit from participating PBS stations and in order to take advantage of it, you must identify your station. You can select any station in the country by searching by state or zip code, or find the station that is closest to where you live. Just keep in mind that the station to which you donate when signing up for the PBS Passport member benefit is the same station you need to select on PBS.org when you want to view Passport content. For example, if you donate to KQED you can only watch Passport videos when you have selected KQED on PBS.org.


Learn how to change your station


Related topics:

Does Passport cost anything?

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

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Can you please tell us how we can improve this article?

Yes. Free is not going away. Many of our shows are available for free on various digital platforms including PBS.org, our mobile applications, and the PBS channels on Roku, AppleTV and other streaming services. And of course, PBS shows will continue to be broadcast to the public, for free, over the air. PBS Passport is a member benefit that allows you extended access to some shows when their streaming rights have expired or they have otherwise become unavailable for general streaming.


Related topics:

Does Passport cost anything?

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

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Can you please tell us how we can improve this article?

There are a few reasons you may be having difficulty accessing Passport. Please review the information below and contact us if you do not see a solution to your problem listed here.


* Keep in mind that after you sign up for Passport, it could take up to two business days to receive your Passport activation code.


-----------------------------------------------------------------------------------------------------------------------------------------------------------


Possible cause:

You are using your PBS.org password as your activation code.


Solution:

Your Passport activation code is a four-word combination such as church-fish-river-flag. Your password is the password you created yourself at some point to log in to PBS.org. Your activation code is intended to be used only once when you first activate your Passport membership. It should never be used after that. After you have activated your Passport membership, sign in to PBS.org using your Google, Facebook, or email account. If you attempt to use your activation code again, you will encounter a screen asking you to activate again. If this happens, simply click Sign In which is located in the upper left corner of the screen and sign in using the same email address that you used when you activated your account.


-----------------------------------------------------------------------------------------------------------------------------------------------------------


Possible cause:

The activation code was entered incorrectly.


Solution:

Be sure you have carefully entered the exact code that was given to you by your station. 


-----------------------------------------------------------------------------------------------------------------------------------------------------------

 

Possible cause:

You have already activated.


Solution:

If you get a message saying the activation code has already been activated, chances are you are already activated and need to simply log in to PBS.org using the same email address you used when you registered for the Passport member benefit. To do this, go to www.pbs.org, click Sign in located in the upper left corner, and sign in using the same credentials you used when registering. 


-----------------------------------------------------------------------------------------------------------------------------------------------------------


Possible cause:

I never received an activation code.


Solution:

You should have received an activation code in the email account you specified when registering. Please first check the following: 

  • Check your spam folder. Sometimes emails can be sent straight to your spam folder.
  • Be sure you are checking the same email account you used when registering for Passport.


If you did not receive a code, please contact your local station and they can send it to you.


-----------------------------------------------------------------------------------------------------------------------------------------------------------


Possible cause:

I received my activation code but don't know what to do with it.


Solution:

Once you have received your activation code, please go to http://www.pbs.org/passport, enter the code in the textbox provided, and click Continue.


See what the activation process looks like



-----------------------------------------------------------------------------------------------------------------------------------------------------------


Possible cause:

Your membership has expired.


Solution:

Contact your local station and request they update your Passport's expiration date to match your membership. You can find the contact information for your local station at this page.


-----------------------------------------------------------------------------------------------------------------------------------------------------------


Possible cause:

You or someone in your household activated Passport with another email address.


Solution:

Please note the email address you have entered on the Passport Lookup page is only the contact email address on your membership; your Passport could have been activated with a different account, not the email address you have entered on this page. Try signing out of PBS.org and signing back in with any other email accounts you may have.

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PBS Passport is a member benefit which gives you extended access to stream PBS shows on PBS.org from:. 

  • desktop computers and laptops using the latest versions of Chrome, Firefox, Safari, and Internet Explorer 
  • PBS Video iOS and Android apps for smartphones and tablets
  • Apple TV
  • Roku
  • Chromecast
  • Amazon Fire TV
  • Amazon Fire Stick


More platforms are coming soon. 


** Watching PBS shows on your television remains the same and is not affected by PBS Passport. 


Related topics:

Does Passport cost anything?

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

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Can you please tell us how we can improve this article?

The majority of PBS content appearing in Passport is initially available to our viewers via broadcast per our television schedule and digital platforms for a period of time thereafter. Additionally, note that not all PBS programming will be accessible solely through Passport. Many of our programs after broadcast will continue to be available to our viewers outside the service, via various digital platforms including PBS.org, our mobile applications, and the PBS channels on Roku, AppleTV and other streaming services.


Related topics:

Does Passport cost anything?

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

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Most PBS streaming video – including PBS Passport – is available only within the United States. 


PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are generally confined to dissemination within the United States.

 

While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each program does not exceed its granted rights, which unfortunately eliminates international streaming ability for PBS programs outside the US.


We regret not being able to offer all our content online to our supporters.



Related topics:

Does Passport cost anything?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

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Yes, you can stream Passport videos with your Apple TV once you've activated PassportLearn how to activate Passport




To watch Passport videos on your Apple TV, please make sure the account you used to activate Passport is the same as the account you used to activate the PBS app on the Apple TV. To see if you've used the same account, try watching any Passport video on Apple TV. 


If you encounter an error that says you are unable to watch the video because you need to activate Passport, it is likely that the account you used to activate the PBS app on Apple TV is different from the account you used to activate Passport. 


Related topics:

Does Passport cost anything?

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

What happened to XBox?

How do I cancel my Passport member benefit?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. You can use an HDMI cord with your smart TV, however, for optimal viewing please one of the options listed below: 


  • via your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer (see your local station website or PBS.org). 
  • on PBS Video iOS and Android apps for smartphones and tablets
  • Apple TV
  • Roku
  • Chromecast
  • Amazon Fire TV
  • Amazon Fire Stick


Related topics:

What is PBS Passport?

Does Passport cost anything?

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

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Can you please tell us how we can improve this article?

If you are using the PBS Video app for iPad, you can sign in to your Passport account from the Settings menu at the top of the app when you first open the app. Look for the "Sign In" option and sign in with the Facebook, Google, or PBS account you tied to Passport during activation.


If you are using the Safari browser to go to pbs.org on your iPad, look for the Sign In option in the top left corner. You may have to open our menu by clicking the three horizontal lines icon in the same corner.

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Passport is not automatically assigned to those who donate to their local station. Your station must be notified that you are interested in Passport. Please contact your local station to let them know you wish to access the Passport member benefit. Find your local station contact information

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After you make a donation to your local station, your activation code will be sent out to you within two business days. Memberships are retained at a local level so time frames may vary. 


Please be aware that if you receive a confirmation email from your station stating that your donation has been received, that is not your activation email. Your activation code will be delivered to you in a separate email. 

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The following steps illustrate the Passport activation process from beginning to end. You can activate your PBS Passport account from your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer. 



  • After you have received an email from PBS, click Click Here to  Activate Now (Figure 1).


Figure 1


  • You are directed to an activation screen where you should be automatically localized to your preferred station. The logo designates the station to which you are localized. (Learn how to change your station
  • Click the checkbox stating that you allow PBS to share your viewing history (Figure 2). * Please note that you must check this box to continue with the Passport activation process.

Figure 2


  • Click Confirm (Figure 3).

Figure 3


  • Your activation is complete. Click Get Started to begin watching Passport content (Figure 4).

Figure 4



  • Passport content is designated by a blue "compass rose" icon. The icon also appears next to your name, indicating that you are logged in and can view Passport videos.

Figure 5


Related topics:

What is PBS Passport?

Does Passport cost anything?

I think I already activated Passport. How do I check?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

To confirm that you have activated your Passport account, go to http://www.pbs.org/, change your local station if it is not showing, and sign in as you did during activation. If Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. When you search through the site, any video bearing that same blue and white compass rose symbol are Passport videos.


If your membership is not activated, please contact your local station.



Related topics:

What is PBS Passport?

Does Passport cost anything?

I think I already activated Passport. How do I check?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If you did not receive an activation code, please contact your local station. They can send you an activation link or code.


You may be already activated. To confirm that you have activated your Passport account, go to http://www.pbs.org/ and sign in to the site with the same email address you used when you activated your account. If Passport is activated, you will see a small blue and white compass rose symbol next to your name in the upper left corner of the screen. As you search or browse the site, any video bearing that same blue and white compass rose symbol is a designated Passport video.

 

 


Related topics:

What is PBS Passport?

Does Passport cost anything?

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

You must activate Passport in order to watch the video that displays the PBS Passport message. You can still watch hundreds of hours of quality public television shows on your computer, smartphone and tablet without it. PBS Passport is simply an additional member benefit that offers eligible station donors extended on-demand access to a library of videos. It is entirely up to you whether or not you wish to activate PBS Passport. You will encounter a message asking if you want to activate PBS Passport every time you come to a video whose free streaming rights have expired. PBS Passport allows eligible members to watch some expired or archival content. 


If you want to learn more about accessing the PBS Passport benefit, contact your local station or read more about it in our FAQs: http://help.pbs.org/support/home.



Related topics:

What is PBS Passport?

Does Passport cost anything?

I think I already activated Passport. How do I check?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?


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Please begin by checking your email spam folder. If the email is not there, please contact your local station or view this list of possible reasons. 


Be sure you are checking the same email account you used when you registered for PBS Passport. Also, please note that after you donate, it can take up to two business days to receive your activation code.


Please keep in mind that often if you are already on PBS.org and you clicked a link to activate your Passport membership, no other action is required. 


To confirm that you have activated your Passport account, go to http://www.pbs.org/, change your local station if it is not showing, and sign in as you did during activation. If your Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. When you search through the site, any video bearing that same blue and white compass rose symbol are videos available to Passport members.

 


Related topics:

What is PBS Passport?

Does Passport cost anything?

I think I already activated Passport. How do I check?

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

To see if your PBS Passport membership has been activated, please click the following link and follow the instructions: http://www.pbs.org/passport/lookup/

 

Be sure to use the same email address you used when you signed up for PBS Passport. If your email address is in our system, you will come to a screen that displays:

  • A confirmation that you have activated (a).
  • A link to PBS.org where you can sign in (b).
  • Member status for any additional accounts you may have (c).
  • If you see that an activation link has been emailed to you (d), be sure to check your spam folder to see if the email was inadvertently delivered there. Also, be sure you are checking the correct email account; the email account you used when registering for Passport.

 


Related topics:

What is PBS Passport?

Does Passport cost anything?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

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Can you please tell us how we can improve this article?

Passport is not a site separate from PBS.org. To sign into the site, please go to www.pbs.org and click Sign In located in the upper left side of the page. 


Learn how to create a PBS account



Sign in with your Google, Facebook, or PBS Account.



After logging in, you'll see that all PBS Passport content is designated by an icon (  ). All videos displaying that icon are designated as PBS Passport content. The icon appears next to your name when you are logged in to the site, as well as next to any video that is designated as a Passport video. The PBS.org website contains both Passport and non-Passport content.




Related topics:

What is PBS Passport?

Does Passport cost anything?

I think I already activated Passport. How do I check?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

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Once you have activated your PBS Passport account, follow the steps below to link your Passport account to your Apple TV.




  • When you have the PBS app open on your Apple TV, click Settings located at the top of the screen.



  • Click Deactivate located at the bottom of the screen.



  • Exit the app and return to your main Apple TV screen. This gives the PBS app time to reset and deactivate itself.
  • Click the PBS app icon to enter the PBS app again. 


  • A screen indicating the app needs to be activated appears. 



  • Activation instructions are displayed on the screen along with a 7-character activation code.



  • Go to your computer and open a browser such as Chrome, Firefox, or Safari.
  • In the address bar, type http://pbs.org/activate.  
  • Enter the seven-character activation code in the textbox provided. This is NOT your Passport activation code.
  • Click Continue.


  • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account. 
  • Choose the same account you used when you activated Passport. If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.


  • Return to your Apple TV. It has been automatically updated and you can begin watching Passport videos.




Related topics:

What is PBS Passport?

Does Passport cost anything?

If I have multiple Apple TVs, do I need to activate on all?

I think I am a member. How do I check?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

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Can you please tell us how we can improve this article?

If you need to change the email address that is connected to your Passport account, please go to this link: https://account.pbs.org/accounts/register/ and create an account using your new email address. After you have done that, please contact your local station and notify them of your new account details. 


Membership information is retained on a local level so your local station can set up your account using your new information.


Related topics:

What is PBS Passport?

Does Passport cost anything?

I think I am a member. How do I check?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?
Once you have activated your PBS Passport account, follow the steps below to link your Passport account to your Amazon Fire TV

  • Open the PBS channel on your Amazon Fire TV.


  • In the left navigation, open the Settings menu.


  • At the bottom of In the settings menu, select the Deactivate Device option. The screen will not change.


  • Confirm that you want to deactivate the device.



  • Leave the PBS channel and go back to the main screen of your Amazon Fire TV. This will give the PBS app time to reset and deactivate itself.
  • Open the PBS channel again. 


  • You will see a new screen saying the channel needs to be activated. 
  • Activation instructions appear on the screen along with a 7-character activation code.



  • Go to your computer and open a browser such as Chrome, Firefox, or Safari.
  • In the address bar, type http://pbs.org/activate.  
  • Enter the seven-character activation code in the textbox provided. This is NOT your Passport activation code.
  • Click Continue.



  • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account. 
  • Choose the same account you used when you activated Passport. If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.



  • After signing in, your Amazon Fire TV has been activated. Return to Amazon Fire TV to begin watching Passport videos. 



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To activate Passport on your Roku device, follow the steps below:




  • Open the PBS channel on your Roku device (Figure 1).

Figure 1

roku-activate-home-small.jpg



  • In the top navigation menu, click Settings (Figure 2).



Figure 2


  • At the bottom of In the settings menu, click Deactivate Device. The screen will not change (Figure 3).

Figure 3


  • Confirm that you want to deactivate the device and you will return to the PBS app home screen.
  • Click the blue Activate button in the upper left corner of the screen (Figure 4).

Figure 4


  • You will see a new screen saying the channel needs to be activated. 
  • Activation instructions appear on the screen along with a 7-character activation code (Figure 5).

Figure 5


  • Go to your computer and open a browser such as Chrome, Firefox, or Safari.
  • In the address bar, type  http://pbs.org/activate .  
  • Enter the seven-character activation code in the textbox provided.  This is NOT your Passport activation code.
  • Click Continue (Figure 6).

Figure 6


  • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account (Figure 7). 
  • Choose the same account you used when you activated Passport . If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.


Figure 7


  • After signing in, your Roku device has been activated. Return to your Roku screen to begin watching Passport videos (Figure 8). 

Figure 8


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Yes. Each device is individual and requires its own deactivation/reactivation. 


Learn how to activate Passport on Apple TV

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Yes. Each device is individual and requires its own deactivation/reactivation. 

 

Learn how to activate Passport on Roku

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Can you please tell us how we can improve this article?

Yes. Each device is individual and requires its own deactivation/reactivation. 

 

Learn how to activate Passport on Amazon Fire

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Pledge Gift Questions & Membership Updates

To check the status of your pledge gift or to cancel/update your membership, please contact your local PBS station using the following link:


What Is Passport & How to Activate

For more information about Passport activation and how to find Passport videos, please watch the following how-to video:


Passport Video Library

For a selection of available Passport videos including the latest releases, please check out the Passport library:


How-to & Activation Help for Digital Media/Streaming Devices

To setup Passport for your streaming device, please check out the following how-to videos:


More Passport Technical Help


For other questions or problems, please visit our PBS Help Passport FAQs or send us a message.


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The PBS Passport library currently offers members more than 1,000 episodes from popular shows like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all five seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns — currently Jazz and Unforgivable Blackness The Rise and Fall of Jack Johnson are available. More shows are being added all the time.


Passport videos are designated by a blue "compass rose" icon as shown in the image below. 


Search for Passport videos only

Browse the Passport library


Not a PBS Passport member? Contact your local station to inquire.




Related topics:

What is PBS Passport?

Does Passport cost anything?

I think I am a member. How do I check?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

After activating your PBS Passport account, you can view PBS Passport content on your computer, iPhone and iPad, Apple TV, Chromecast, and Android app. All PBS Passport content is designated by an icon (  ). All videos displaying that icon are designated as PBS Passport content. The icon appears next to your name when you are logged in to the site as well as next to any video that is designated as a Passport video.


Click here to learn how to search for Passport videos only




Related topics:

What is PBS Passport?

Does Passport cost anything?

I think I am a member. How do I check?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

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Can you please tell us how we can improve this article?

Availability of certain videos on the PBS.org player and our mobile apps has recently changed. PBS.org and our mobile apps continue to offer access to hundreds of hours of recently broadcast programming, as well as past episodes of popular series, and news, public affairs and independent film series such as FRONTLINE, PBS NEWSHOUR, INDEPENDENT LENS and POV. 


Many full episodes of shows such as Downton Abbey and Mercy Street are available for free streaming for two weeks after original television broadcast. So for instance, when Downton Abbey airs on television on Sunday night, it is available for free streaming on PBS.org on Monday and for two weeks after. After the two-week period is up, the free streaming rights for the episode have expired.


Some stations offer a new member benefit called PBS Passport that gives eligible donors and supporters extended access to an on-demand library of quality public television programming online.  The PBS Passport library currently offers members more than 1,000 episodes to watch, with new PBS programs being added weekly. The library features episodes from popular programs like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns — currently Jazz is available.  


If you are interested in the PBS Passport member benefit or are already a contributor, please contact your local station and ask about eligibility and membership activation.



Related topics:

What is PBS Passport?

Does Passport cost anything?

I think I am a member. How do I check?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

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Can you please tell us how we can improve this article?

Doc Martin is distributed by American Public Television (APT), not PBS. APT can be contacted online at the following address: http://www.aptonline.org/aptweb.nsf/ContactUs?Readform&type=Viewers.

 

Our local member stations are individually owned and operated, and therefore schedule independently. This includes their ability to acquire programming from sources other than PBS, such as APT. As this is not a PBS distributed program, we do not have the streaming rights for Doc Martin on PBS.org or on Passport.


Related topics:

What is PBS Passport?

Does Passport cost anything?

I think I am a member. How do I check?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Father Brown is distributed by BBC Worldwide and not PBS. BBC Worldwide can be contacted online at the following address: http://www.bbcworldwide.com/contact-us.aspx.


Our local member stations are individually owned and operated, and therefore schedule independently. This includes their ability to acquire programming from sources other than PBS, such as BBC Worldwide. As this is not a PBS distributed program, we do not have the streaming rights for Father Brown on PBS.org or on Passport.


Related topics:

What is PBS Passport?

Does Passport cost anything?

I think I am a member. How do I check?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. You can use the search filters on PBS.org to find Passport content. 


Browse the Passport library


  • Conduct a keyword search using the search textbox located in the upper right side of the screen (Figure 1).
Figure 1


  • Click Show Filters on the right side of the page (Figure 2).

Figure 2


  • Click the Passport Videos link under the FILTER BY ACCESS section to see all Passport videos associated with your search (Figure 3.1).
  • To see non-Passport content only, click the Non Passport Videos link (Figure 3.2).

Figure 3



Related topics:

What is PBS Passport?

Does Passport cost anything?

I think I am a member. How do I check?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

PBS Passport is a new member benefit from participating PBS stations that gives eligible donors and supporters extended access to an on-demand library of quality public television programming online.  The PBS Passport library currently offers members more than 1,000 episodes to watch, with new PBS programs being added weekly. The library features episodes from popular programs like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns.


Local stations give the Passport benefit to their supporters who qualify for their Passport membership benefit. Each station can set their own qualifications for Passport, but most stations give out the benefit to members who donate at least $5 a month or $60 a year. For the most accurate information, please contact your local station or visit their website.


If you are interested in receiving the Passport membership benefit or are already a contributor with your local station, please contact your local station and ask about their eligibility requirements and membership activation.


If you have additional questions about the Passport membership benefit, please check the list of related questions below or use the search bar above to find additional answers on our PBS Help site. 


Related topics:

Does Passport cost anything?

What shows are available with PBS Passport?

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

How do I cancel my Passport member benefit?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

PBS Passport is an added benefit available to eligible donors of participating PBS stations (i.e.: you must make a donation to your station to receive this benefit). Typically, the PBS Passport member benefit requires a station donation of around $5/month or $60/year. Keep in mind that this donation requirement may vary from station to station.


Please refer to your station’s website for service eligibility requirements. Find your local station contact information by using the PBS station finder: http://www.pbs.org/about/about-pbs/stations/.


Related topics:

What shows are available with PBS Passport?

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

How do I cancel my Passport member benefit?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

The PBS Passport library currently offers members more than 1,000 episodes from popular shows like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns — currently Jazz is available. More shows are being added all the time.


Due to streaming rights and legal issues, PBS is unable to distribute a list of Passport shows.


If you are interested in seeing if a specific program is available for online streaming, enter the program's title in the Search Term box at this page: http://www.pbs.org/search/


Not a PBS Passport member? Contact your local station to inquire.


Passport videos are designated by a blue "compass rose" icon as shown in the image below:



Related topics:

Does Passport cost anything?

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

How do I cancel my Passport member benefit?

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Can you please tell us how we can improve this article?

No. You can view Passport videos just by logging in to PBS.org and local station sites from your computer, smartphone and tablet. 


Currently, PBS Passport content is available:

  • via your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer (see your local station website or PBS.org). 
  • on PBS Video iOS and Android apps for smartphones and tablets
  • Apple TV
  • Roku
  • Chromecast
  • Amazon Fire TV
  • Amazon Fire Stick


We will expand access to additional devices and platforms over time. 

It should be noted that Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. In all other cases you can use an HDMI cord, however, for optimal viewing please use one of the options listed above. 

*** If you have older browser versions, please update to the latest version before trying to view PBS Passport content. ***


*** Keep in mind you must sign in to the website or app using the same login information that you used when activating your Passport account. ***


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Currently, PBS Passport content is available via:



*The PBS channel is not available on select older Roku models. The PBS channel is available on most Roku 2 models and newer.


UPDATE YOUR BROWSER:

Update Safari

Update Google Chrome

Update Internet Explorer

Update Firefox


It should be noted that Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. In all other cases, you can use an HDMI cord, however, for optimal viewing please use one of the options listed above. 


Related topics:

Does Passport cost anything?

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. PBS Passport is a new member benefit from participating PBS stations and in order to take advantage of it, you must identify your station. You can select any station in the country by searching by state or zip code, or find the station that is closest to where you live. Just keep in mind that the station to which you donate when signing up for the PBS Passport member benefit is the same station you need to select on PBS.org when you want to view Passport content. For example, if you donate to KQED you can only watch Passport videos when you have selected KQED on PBS.org.


Learn how to change your station


Related topics:

Does Passport cost anything?

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. Free is not going away. Many of our shows are available for free on various digital platforms including PBS.org, our mobile applications, and the PBS channels on Roku, AppleTV and other streaming services. And of course, PBS shows will continue to be broadcast to the public, for free, over the air. PBS Passport is a member benefit that allows you extended access to some shows when their streaming rights have expired or they have otherwise become unavailable for general streaming.


Related topics:

Does Passport cost anything?

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

There are a few reasons you may be having difficulty accessing Passport. Please review the information below and contact us if you do not see a solution to your problem listed here.


* Keep in mind that after you sign up for Passport, it could take up to two business days to receive your Passport activation code.


-----------------------------------------------------------------------------------------------------------------------------------------------------------


Possible cause:

You are using your PBS.org password as your activation code.


Solution:

Your Passport activation code is a four-word combination such as church-fish-river-flag. Your password is the password you created yourself at some point to log in to PBS.org. Your activation code is intended to be used only once when you first activate your Passport membership. It should never be used after that. After you have activated your Passport membership, sign in to PBS.org using your Google, Facebook, or email account. If you attempt to use your activation code again, you will encounter a screen asking you to activate again. If this happens, simply click Sign In which is located in the upper left corner of the screen and sign in using the same email address that you used when you activated your account.


-----------------------------------------------------------------------------------------------------------------------------------------------------------


Possible cause:

The activation code was entered incorrectly.


Solution:

Be sure you have carefully entered the exact code that was given to you by your station. 


-----------------------------------------------------------------------------------------------------------------------------------------------------------

 

Possible cause:

You have already activated.


Solution:

If you get a message saying the activation code has already been activated, chances are you are already activated and need to simply log in to PBS.org using the same email address you used when you registered for the Passport member benefit. To do this, go to www.pbs.org, click Sign in located in the upper left corner, and sign in using the same credentials you used when registering. 


-----------------------------------------------------------------------------------------------------------------------------------------------------------


Possible cause:

I never received an activation code.


Solution:

You should have received an activation code in the email account you specified when registering. Please first check the following: 

  • Check your spam folder. Sometimes emails can be sent straight to your spam folder.
  • Be sure you are checking the same email account you used when registering for Passport.


If you did not receive a code, please contact your local station and they can send it to you.


-----------------------------------------------------------------------------------------------------------------------------------------------------------


Possible cause:

I received my activation code but don't know what to do with it.


Solution:

Once you have received your activation code, please go to http://www.pbs.org/passport, enter the code in the textbox provided, and click Continue.


See what the activation process looks like



-----------------------------------------------------------------------------------------------------------------------------------------------------------


Possible cause:

Your membership has expired.


Solution:

Contact your local station and request they update your Passport's expiration date to match your membership. You can find the contact information for your local station at this page.


-----------------------------------------------------------------------------------------------------------------------------------------------------------


Possible cause:

You or someone in your household activated Passport with another email address.


Solution:

Please note the email address you have entered on the Passport Lookup page is only the contact email address on your membership; your Passport could have been activated with a different account, not the email address you have entered on this page. Try signing out of PBS.org and signing back in with any other email accounts you may have.

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PBS Passport is a member benefit which gives you extended access to stream PBS shows on PBS.org from:. 

  • desktop computers and laptops using the latest versions of Chrome, Firefox, Safari, and Internet Explorer 
  • PBS Video iOS and Android apps for smartphones and tablets
  • Apple TV
  • Roku
  • Chromecast
  • Amazon Fire TV
  • Amazon Fire Stick


More platforms are coming soon. 


** Watching PBS shows on your television remains the same and is not affected by PBS Passport. 


Related topics:

Does Passport cost anything?

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

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The majority of PBS content appearing in Passport is initially available to our viewers via broadcast per our television schedule and digital platforms for a period of time thereafter. Additionally, note that not all PBS programming will be accessible solely through Passport. Many of our programs after broadcast will continue to be available to our viewers outside the service, via various digital platforms including PBS.org, our mobile applications, and the PBS channels on Roku, AppleTV and other streaming services.


Related topics:

Does Passport cost anything?

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

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Most PBS streaming video – including PBS Passport – is available only within the United States. 


PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are generally confined to dissemination within the United States.

 

While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each program does not exceed its granted rights, which unfortunately eliminates international streaming ability for PBS programs outside the US.


We regret not being able to offer all our content online to our supporters.



Related topics:

Does Passport cost anything?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

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Yes, you can stream Passport videos with your Apple TV once you've activated PassportLearn how to activate Passport




To watch Passport videos on your Apple TV, please make sure the account you used to activate Passport is the same as the account you used to activate the PBS app on the Apple TV. To see if you've used the same account, try watching any Passport video on Apple TV. 


If you encounter an error that says you are unable to watch the video because you need to activate Passport, it is likely that the account you used to activate the PBS app on Apple TV is different from the account you used to activate Passport. 


Related topics:

Does Passport cost anything?

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

What happened to XBox?

How do I cancel my Passport member benefit?

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The rights for some video content have recently changed, which has shortened the window during which some content is available for free streaming. This is the result of the complex environment of rights and digital distribution, which involves a number of different entities and specific contractual obligations that can vary title by title, all within the context of changing technologies and significant operational costs. We regret the inconvenience you have experienced.


Due to such factors as rights and technological infrastructure, PBS is not able to keep all programming available via free streaming indefinitely. However, our system is fully committed to providing access to local and national content for a significant period of time after a program airs.


Overall, hundreds of hours of recently broadcast programming, as well as past episodes of popular series, are offered for free streaming on station web sites, other locally offered platforms, as well as on PBS.org and our mobile apps. In addition, a deep archive is being maintained for certain genres, such as news, public affairs and independent film, including such series as FRONTLINE and PBS NEWSHOUR.


Recognizing that many teachers include PBS content as part of their lesson plans, we are working with producers to extend access to episodes that are particularly popular with educators. In the meantime, you may be able to find helpful resources on PBS LearningMedia, an on-demand service that provides thousands of innovative, standards-aligned digital resources, compelling student experiences, and professional development opportunities for teachers.   


More information is available at: http://www.pbslearningmedia.org/about/products/teachers/.


Related topics:

What is PBS Passport?

Does Passport cost anything?

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?



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Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. You can use an HDMI cord with your smart TV, however, for optimal viewing please one of the options listed below: 


  • via your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer (see your local station website or PBS.org). 
  • on PBS Video iOS and Android apps for smartphones and tablets
  • Apple TV
  • Roku
  • Chromecast
  • Amazon Fire TV
  • Amazon Fire Stick


Related topics:

What is PBS Passport?

Does Passport cost anything?

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

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Can you please tell us how we can improve this article?

If you are using the PBS Video app for iPad, you can sign in to your Passport account from the Settings menu at the top of the app when you first open the app. Look for the "Sign In" option and sign in with the Facebook, Google, or PBS account you tied to Passport during activation.


If you are using the Safari browser to go to pbs.org on your iPad, look for the Sign In option in the top left corner. You may have to open our menu by clicking the three horizontal lines icon in the same corner.

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Memberships do not carry over from station to station, except for some stations who have satellite stations and partnerships.


Being a member at one station does not mean you are also a member with another station. Each PBS station is operated separately and therefore you would have to discontinue your membership with one station and start a membership with the other. It should be noted you can be a member with more than one station at a time.

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Passport is not automatically assigned to those who donate to their local station. Your station must be notified that you are interested in Passport. Please contact your local station to let them know you wish to access the Passport member benefit. Find your local station contact information

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Generally speaking, no. Passport is a membership benefit provided by your local public television station. We recommend checking with your local public television station directly as your local station may have a membership agreement set up with your radio station. Public television contact information can be found here: http://www.pbs.org/about/about-pbs/stations/




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After you make a donation to your local station, your activation code will be sent out to you within two business days. Memberships are retained at a local level so time frames may vary. 


Please be aware that if you receive a confirmation email from your station stating that your donation has been received, that is not your activation email. Your activation code will be delivered to you in a separate email. 

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The following steps illustrate the Passport activation process from beginning to end. You can activate your PBS Passport account from your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer. 



  • After you have received an email from PBS, click Click Here to  Activate Now (Figure 1).


Figure 1


  • You are directed to an activation screen where you should be automatically localized to your preferred station. The logo designates the station to which you are localized. (Learn how to change your station
  • Click the checkbox stating that you allow PBS to share your viewing history (Figure 2). * Please note that you must check this box to continue with the Passport activation process.

Figure 2


  • Click Confirm (Figure 3).

Figure 3


  • Your activation is complete. Click Get Started to begin watching Passport content (Figure 4).

Figure 4



  • Passport content is designated by a blue "compass rose" icon. The icon also appears next to your name, indicating that you are logged in and can view Passport videos.

Figure 5


Related topics:

What is PBS Passport?

Does Passport cost anything?

I think I already activated Passport. How do I check?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

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Can you please tell us how we can improve this article?

To confirm that you have activated your Passport account, go to http://www.pbs.org/, change your local station if it is not showing, and sign in as you did during activation. If Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. When you search through the site, any video bearing that same blue and white compass rose symbol are Passport videos.


If your membership is not activated, please contact your local station.



Related topics:

What is PBS Passport?

Does Passport cost anything?

I think I already activated Passport. How do I check?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

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Can you please tell us how we can improve this article?

If you did not receive an activation code, please contact your local station. They can send you an activation link or code.


You may be already activated. To confirm that you have activated your Passport account, go to http://www.pbs.org/ and sign in to the site with the same email address you used when you activated your account. If Passport is activated, you will see a small blue and white compass rose symbol next to your name in the upper left corner of the screen. As you search or browse the site, any video bearing that same blue and white compass rose symbol is a designated Passport video.

 

 


Related topics:

What is PBS Passport?

Does Passport cost anything?

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

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Can you please tell us how we can improve this article?

You must activate Passport in order to watch the video that displays the PBS Passport message. You can still watch hundreds of hours of quality public television shows on your computer, smartphone and tablet without it. PBS Passport is simply an additional member benefit that offers eligible station donors extended on-demand access to a library of videos. It is entirely up to you whether or not you wish to activate PBS Passport. You will encounter a message asking if you want to activate PBS Passport every time you come to a video whose free streaming rights have expired. PBS Passport allows eligible members to watch some expired or archival content. 


If you want to learn more about accessing the PBS Passport benefit, contact your local station or read more about it in our FAQs: http://help.pbs.org/support/home.



Related topics:

What is PBS Passport?

Does Passport cost anything?

I think I already activated Passport. How do I check?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?


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Please begin by checking your email spam folder. If the email is not there, please contact your local station or view this list of possible reasons. 


Be sure you are checking the same email account you used when you registered for PBS Passport. Also, please note that after you donate, it can take up to two business days to receive your activation code.


Please keep in mind that often if you are already on PBS.org and you clicked a link to activate your Passport membership, no other action is required. 


To confirm that you have activated your Passport account, go to http://www.pbs.org/, change your local station if it is not showing, and sign in as you did during activation. If your Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. When you search through the site, any video bearing that same blue and white compass rose symbol are videos available to Passport members.

 


Related topics:

What is PBS Passport?

Does Passport cost anything?

I think I already activated Passport. How do I check?

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

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Can you please tell us how we can improve this article?

To see if your PBS Passport membership has been activated, please click the following link and follow the instructions: http://www.pbs.org/passport/lookup/

 

Be sure to use the same email address you used when you signed up for PBS Passport. If your email address is in our system, you will come to a screen that displays:

  • A confirmation that you have activated (a).
  • A link to PBS.org where you can sign in (b).
  • Member status for any additional accounts you may have (c).
  • If you see that an activation link has been emailed to you (d), be sure to check your spam folder to see if the email was inadvertently delivered there. Also, be sure you are checking the correct email account; the email account you used when registering for Passport.

 


Related topics:

What is PBS Passport?

Does Passport cost anything?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

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Can you please tell us how we can improve this article?

Passport is not a site separate from PBS.org. To sign into the site, please go to www.pbs.org and click Sign In located in the upper left side of the page. 


Learn how to create a PBS account



Sign in with your Google, Facebook, or PBS Account.



After logging in, you'll see that all PBS Passport content is designated by an icon (  ). All videos displaying that icon are designated as PBS Passport content. The icon appears next to your name when you are logged in to the site, as well as next to any video that is designated as a Passport video. The PBS.org website contains both Passport and non-Passport content.




Related topics:

What is PBS Passport?

Does Passport cost anything?

I think I already activated Passport. How do I check?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

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Can you please tell us how we can improve this article?

Once you have activated your PBS Passport account, follow the steps below to link your Passport account to your Apple TV.




  • When you have the PBS app open on your Apple TV, click Settings located at the top of the screen.



  • Click Deactivate located at the bottom of the screen.



  • Exit the app and return to your main Apple TV screen. This gives the PBS app time to reset and deactivate itself.
  • Click the PBS app icon to enter the PBS app again. 


  • A screen indicating the app needs to be activated appears. 



  • Activation instructions are displayed on the screen along with a 7-character activation code.



  • Go to your computer and open a browser such as Chrome, Firefox, or Safari.
  • In the address bar, type http://pbs.org/activate.  
  • Enter the seven-character activation code in the textbox provided. This is NOT your Passport activation code.
  • Click Continue.


  • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account. 
  • Choose the same account you used when you activated Passport. If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.


  • Return to your Apple TV. It has been automatically updated and you can begin watching Passport videos.




Related topics:

What is PBS Passport?

Does Passport cost anything?

If I have multiple Apple TVs, do I need to activate on all?

I think I am a member. How do I check?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

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Can you please tell us how we can improve this article?

No. Your activation code is a four-word combination that was sent to you by your station when you signed up for the Passport member benefit. An example of an activation code is: cat-tree-ship-onyx


Your password is the password you created when you created a PBS, Facebook, or  Google account. 


Your activation code is intended to be used only once when you first activate your Passport membership. It should never be used after that. After you have activated your Passport membership with the activation link that was sent to you, only sign in using your Google, Facebook, or email account. If you attempt to use your activation code again, you will encounter a screen asking you to activate again. If this happens, simply click Sign In to PBS.org using the same email address that you used when you activated your account.


Take a look at the activation process

Check to see if your Passport account is activated


Related topics:

What is PBS Passport?

Does Passport cost anything?

I think I am a member. How do I check?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If you need to change the email address that is connected to your Passport account, please go to this link: https://account.pbs.org/accounts/register/ and create an account using your new email address. After you have done that, please contact your local station and notify them of your new account details. 


Membership information is retained on a local level so your local station can set up your account using your new information.


Related topics:

What is PBS Passport?

Does Passport cost anything?

I think I am a member. How do I check?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

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It sounds like your Apple TV is not set up with the same email/credentials that you used when you activated Passport. Therefore, the Apple TV PBS App must be reset to use the email address that you used when you activated Passport. To do this you will need to deactivate and reactivate the PBS app with the correct email. (Please note that you do not need to reset your Apple TV overall affiliated email, just within the PBS App). This will not affect other apps within Apple TV.



 

Follow the steps below to activate your Passport member benefit:

  • When you have the PBS app open on your Apple TV, click Settings located at the top of the screen.


  • Click Deactivate located at the bottom of the screen.



  • Exit the app and return to your main Apple TV screen. This gives the PBS app time to reset and deactivate itself.
  • Click thPBS app icon to enter the PBS app again. 


  • A screen indicating the app needs to be activated appears. 



  • Activation instructions are displayed on the screen along with a 7-character activation code.



  • Go to your computer and open a browser such as Chrome, Firefox, or Safari.
  • In the address bar, type http://pbs.org/activate.  
  • Enter the seven-character activation code in the textbox provided. This is NOT your Passport activation code.
  • Click Continue.


  • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account. 
  • Choose the same account you used when you activated Passport. If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.


  • Return to your Apple TV. It has been automatically updated and you can begin watching Passport videos.


Related topics:

What is PBS Passport?

Does Passport cost anything?

I think I am a member. How do I check?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

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Can you please tell us how we can improve this article?

If you have received this message, it means that your Passport account has already been activated and, fortunately, you only need to activate once. To confirm that you are activated, please go to http://www.pbs.org  and sign in with the same email (Facebook, Google, or PBS Account) that you used when you activated


If your Passport is activated properly, you will see a small blue and white "compass rose" icon (  ) by your name in the upper left portion of the screen. You may then search through the site, and any videos bearing that blue and white compass rose icon are available to Passport members only.


If you see your name but no icon, please sign out and sign in with the same email (Facebook, Google, or PBS Account) that you used when you activated


Related topics:

What is PBS Passport?

Does Passport cost anything?

I think I am a member. How do I check?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?


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Once you have activated your PBS Passport account, follow the steps below to link your Passport account to your Amazon Fire TV

  • Open the PBS channel on your Amazon Fire TV.


  • In the left navigation, open the Settings menu.


  • At the bottom of In the settings menu, select the Deactivate Device option. The screen will not change.


  • Confirm that you want to deactivate the device.



  • Leave the PBS channel and go back to the main screen of your Amazon Fire TV. This will give the PBS app time to reset and deactivate itself.
  • Open the PBS channel again. 


  • You will see a new screen saying the channel needs to be activated. 
  • Activation instructions appear on the screen along with a 7-character activation code.



  • Go to your computer and open a browser such as Chrome, Firefox, or Safari.
  • In the address bar, type http://pbs.org/activate.  
  • Enter the seven-character activation code in the textbox provided. This is NOT your Passport activation code.
  • Click Continue.



  • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account. 
  • Choose the same account you used when you activated Passport. If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.



  • After signing in, your Amazon Fire TV has been activated. Return to Amazon Fire TV to begin watching Passport videos. 



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To activate Passport on your Roku device, follow the steps below:




  • Open the PBS channel on your Roku device (Figure 1).

Figure 1

roku-activate-home-small.jpg



  • In the top navigation menu, click Settings (Figure 2).



Figure 2


  • At the bottom of In the settings menu, click Deactivate Device. The screen will not change (Figure 3).

Figure 3


  • Confirm that you want to deactivate the device and you will return to the PBS app home screen.
  • Click the blue Activate button in the upper left corner of the screen (Figure 4).

Figure 4


  • You will see a new screen saying the channel needs to be activated. 
  • Activation instructions appear on the screen along with a 7-character activation code (Figure 5).

Figure 5


  • Go to your computer and open a browser such as Chrome, Firefox, or Safari.
  • In the address bar, type  http://pbs.org/activate .  
  • Enter the seven-character activation code in the textbox provided.  This is NOT your Passport activation code.
  • Click Continue (Figure 6).

Figure 6


  • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account (Figure 7). 
  • Choose the same account you used when you activated Passport . If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.


Figure 7


  • After signing in, your Roku device has been activated. Return to your Roku screen to begin watching Passport videos (Figure 8). 

Figure 8


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You may have user restrictions implemented on your Apple TV. To deactivate or learn more about this setting click the following link: https://support.apple.com/en-us/HT200198

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Yes. Each device is individual and requires its own deactivation/reactivation. 


Learn how to activate Passport on Apple TV

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Yes. Each device is individual and requires its own deactivation/reactivation. 

 

Learn how to activate Passport on Roku

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Yes. Each device is individual and requires its own deactivation/reactivation. 

 

Learn how to activate Passport on Amazon Fire

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If you are looking for the activation site to enter your PBS Channel activation code, please click this link: http://www.pbs.org/activate


If you are looking for instructions on activating your PBS Channel on Roku, please read below:


Before beginning the activation process, please review PBS's Privacy Policy and Terms of Use 




  • Click the PBS app icon on your Roku screen (Figure 1).
Figure 1

roku-activate-home-small.jpg


  • A screen appears with a seven-digit activation code. You will need this code for the next step.


Figure 2


***The image below is an example; do NOT use the code in the image below. Use the unique code that appears on your screen.***




***PLEASE NOTE THAT YOU MUST PERFORM THESE NEXT STEPS ON A COMPUTER, YOU CANNOT ACTIVATE DIRECTLY FROM THE ROKU SCREEN.***
  • On your computer, tablet, or phone, open a browser such as Chrome, Firefox, or Safari.
  • In the address bar at the top, type http://www.pbs.org/activate
  • Type your seven-digit activation code in the textbox provided.
  • Click or tap Continue.
* If typing "pbs.org/activate" into your browser is not successful, please click the following link: http://www.pbs.org/activate.

Figure 3



  • After selecting Continue, you are taken to a page where you can sign in to the app in one of three ways: 
    • PBS Account - 
    • Google account - use the login and password that you use when you sign on to your Google account at www.google.com.
    • Facebook account - use the login and password that you use when you sign on to your Facebook account at www.facebook.com.

Note: If you do not have a PBS account, create one by clicking 
Create one here. Scroll down to the bottom of this page for instructions on how to create a PBS account.


Figure 4



----------------------------------------------------------------------------------------------------------------------------------------------------------------------------

If you encounter the message below, go back to http://www.pbs.org/activate, re-enter your activation code, and click Continue. If you see the error message again, contact the support team.


----------------------------------------------------------------------------------------------------------------------------------------------------------------------------


How to create a PBS account


Creating a PBS account allows you to use the same email address and password across all PBS products. This section demonstrates how to create a PBS account only. To create a Facebook or Google account, you must go to those individual websites (www.facebook.com and www.google.com).


Watch the video tutorial


  • On your computer, tablet, or phone, go to www.pbs.org and click Sign in located in the upper left side of the screen (Figure 1).

Figure 1




  • Click Sign in with Email (Figure 2).


Figure 2





  • In the first two textboxes, type your first and last name. Type your email address in the second two textboxes then create and type your password in the Password textbox (Figure 3.1). Your password must have at least 8 characters and include both letters and numbers.
  • Click Register (Figure 3.2).

* You can click the Keep me signed in checkbox to stay signed in to PBS.org.


Figure 3



  • After clicking Register, you are signed in to PBS and are directed to the PBS.org homepage. Your first name shows at the top of the page (Figure 4). 

***Use this login and password any time you log in to PBS products.***


Figure 4




Related topics:

What is Passport?

Does Passport cost anything?

Can I use the PBS app on Roku without activating?

I activated my Roku account but my Watchlist isn't synced with the Watchlist on my computer

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

I already have the PBS app on my Roku, why do I need to activate?

Can I stream Passport content on my Apple TV?


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Pledge Gift Questions & Membership Updates

To check the status of your pledge gift or to cancel/update your membership, please contact your local PBS station using the following link:


What Is Passport & How to Activate

For more information about Passport activation and how to find Passport videos, please watch the following how-to video:


Passport Video Library

For a selection of available Passport videos including the latest releases, please check out the Passport library:


How-to & Activation Help for Digital Media/Streaming Devices

To setup Passport for your streaming device, please check out the following how-to videos:


More Passport Technical Help


For other questions or problems, please visit our PBS Help Passport FAQs or send us a message.


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If your Passport is activated properly, you will see a small blue and white "compass rose" icon (  ) by your name in the upper left portion of the screen. If this icon does not appear next to your name, please check the below possibilities and suggestions.


  1. First try entering your contact email address for your membership at the Passport Lookup page. Entering your email address and clicking on the Find Member button will return one of four results:

    • If the page returns no member found, please try using the Lookup Tool again and enter another email address which may be connected with your membership. If it is unable to locate your membership under any email address, please contact your local station and ask them to check on your Passport. You can find the contact information for your local station at this page.

    • If the page returns your Passport has not been activated, your Passport is still waiting to be activated before you can use it. Please check your email inbox for the Passport activation email sent to you by your local station. The Lookup Tool should also send you a new activation email with that information. The email will include your four-word activation code and instructions on activating your Passport.

    • If the page returns your Passport has expired, please contact your local station and request they update your Passport's expiration date to match your membership. You can find the contact information for your local station at this page.

    • If the page returns your Passport has been activated, you or someone in your household has activated the Passport with an account other than the one you are currently signed in with. Please note the email address you have entered on this Passport Lookup page is only the contact email address on your membership - your Passport can be activated with a different account and not the email address you have entered on this page. Proceed to Step 2 below.

  2. If the Passport Lookup page returns your Passport has been activated, and you are signed in, but still do not have access at PBS.org, then you likely have activated your Passport with an account other than the account you are currently signed in with. This can occur if you have set up multiple accounts with PBS in the past. If you activated your Passport after December 2016, you should have received an email stating which account you used to activate your Passport. If you do not have this email, try signing out and signing back in with any other accounts you may have. If you share your membership or household with another person, they may have used their account to activate and not your account.


If the Passport Lookup page said you were activated in Step 1, and you are unable to find the account you activated your Passport with in Step 2, please send us a message at this page and we can retrieve this information for you. In your message please specify the email address you used in the Passport Lookup page as this will help us locate your Passport. Please also specify if you would like to know the account you used to activate Passport and/or if you would like your Passport to be reset so you can activate your Passport with a different account.



















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The PBS Passport library currently offers members more than 1,000 episodes from popular shows like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all five seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns — currently Jazz and Unforgivable Blackness The Rise and Fall of Jack Johnson are available. More shows are being added all the time.


Passport videos are designated by a blue "compass rose" icon as shown in the image below. 


Search for Passport videos only

Browse the Passport library


Not a PBS Passport member? Contact your local station to inquire.




Related topics:

What is PBS Passport?

Does Passport cost anything?

I think I am a member. How do I check?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

After activating your PBS Passport account, you can view PBS Passport content on your computer, iPhone and iPad, Apple TV, Chromecast, and Android app. All PBS Passport content is designated by an icon (  ). All videos displaying that icon are designated as PBS Passport content. The icon appears next to your name when you are logged in to the site as well as next to any video that is designated as a Passport video.


Click here to learn how to search for Passport videos only




Related topics:

What is PBS Passport?

Does Passport cost anything?

I think I am a member. How do I check?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

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Can you please tell us how we can improve this article?

Availability of certain videos on the PBS.org player and our mobile apps has recently changed. PBS.org and our mobile apps continue to offer access to hundreds of hours of recently broadcast programming, as well as past episodes of popular series, and news, public affairs and independent film series such as FRONTLINE, PBS NEWSHOUR, INDEPENDENT LENS and POV. 


Many full episodes of shows such as Downton Abbey and Mercy Street are available for free streaming for two weeks after original television broadcast. So for instance, when Downton Abbey airs on television on Sunday night, it is available for free streaming on PBS.org on Monday and for two weeks after. After the two-week period is up, the free streaming rights for the episode have expired.


Some stations offer a new member benefit called PBS Passport that gives eligible donors and supporters extended access to an on-demand library of quality public television programming online.  The PBS Passport library currently offers members more than 1,000 episodes to watch, with new PBS programs being added weekly. The library features episodes from popular programs like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns — currently Jazz is available.  


If you are interested in the PBS Passport member benefit or are already a contributor, please contact your local station and ask about eligibility and membership activation.



Related topics:

What is PBS Passport?

Does Passport cost anything?

I think I am a member. How do I check?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

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Can you please tell us how we can improve this article?

The easiest way to do that is as follows:

  • From the top navigation bar, click Shows (Figure 1.1).
  • Click the Filter by Genre dropdown menu and click Drama (Figure 1.2).
  • Click the icon with horizontal lines in the Layout category on the right side of your screen (Figure 1.3). When it is blue, that means it is activated.
  • All Shows in the Drama genre appear and you can easily scan each show to see how many videos are available and access the latest episode (Figure 1.4).


Learn how to search for Passport videos only


Figure 1


Related topics:

What is PBS Passport?

Does Passport cost anything?

I think I am a member. How do I check?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?


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To find a video on the PBS.org website, you can search by keyword or browse available categories.   


How to search by keyword

How to browse

How to browse for an individual video

How to search for Passport videos only


How to search by keyword


To search by keyword, click the magnifying glass icon in the upper right side of the site and type your search criteria in the textbox provided. When finished, click the magnifying glass icon to the right of your text or tap Enter on your keyboard.



How to browse for a video


You can browse for an individual video or by the Show to which it belongs. To search for a video by the show to which it belongs, click Shows in the top navigation menu. To click for an individual video, click Video.



How to browse for individual videos


After you have clicked Video in the top navigation menu, you can begin browsing the top carousel items by clicking the left and right facing arrows located to the far left and right sides of the carousel images. To pause the carousel rotation, click the pause button located in the lower right side of the screen.



Scroll further down the page to the Browse Videos section where you can browse videos from different genres such as Arts and Music, Culture, Food, History, How-To, and many more. The genre is located on the left side of the page and the link to see all videos is located on the right.




Related topics:

What is PBS Passport?

Does Passport cost anything?

I think I am a member. How do I check?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

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Can you please tell us how we can improve this article?

Doc Martin is distributed by American Public Television (APT), not PBS. APT can be contacted online at the following address: http://www.aptonline.org/aptweb.nsf/ContactUs?Readform&type=Viewers.

 

Our local member stations are individually owned and operated, and therefore schedule independently. This includes their ability to acquire programming from sources other than PBS, such as APT. As this is not a PBS distributed program, we do not have the streaming rights for Doc Martin on PBS.org or on Passport.


Related topics:

What is PBS Passport?

Does Passport cost anything?

I think I am a member. How do I check?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Father Brown is distributed by BBC Worldwide and not PBS. BBC Worldwide can be contacted online at the following address: http://www.bbcworldwide.com/contact-us.aspx.


Our local member stations are individually owned and operated, and therefore schedule independently. This includes their ability to acquire programming from sources other than PBS, such as BBC Worldwide. As this is not a PBS distributed program, we do not have the streaming rights for Father Brown on PBS.org or on Passport.


Related topics:

What is PBS Passport?

Does Passport cost anything?

I think I am a member. How do I check?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

One possibility is that you have installed AdBlock (including AdBlock Plus and AdBlock Pro) on your computer. PBS videos will not play if you are blocking the ads. To fix this, you can:

  • turn off AdBlock 
  • exclude PBS.org pages from being affected by AdBlock

 

How to fix it

  • To turn off AdBlock click the menu in the upper right side of the page and click Pause AdBlock (1).
  • To exclude pages on PBS.org click the menu in the upper right side and click either Don't run on this page or Don't run on pages on this domain (2).


Figure 1


Related topics:

What is PBS Passport?

Does Passport cost anything?

I think I am a member. How do I check?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

Can I search for Passport videos only?

Which devices can I use to view Passport content?

Is PBS Passport to be used on my computer or TV?

What shows are available with PBS Passport?

If I do not have PBS Passport, will I still be able to watch programs on PBS.org and my station's site for free?

I am a member of my local station, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the PBS Passport member benefit?

Does Passport work with Chromecast?

Can I stream Passport content on my Apple TV?

What happened to XBox?

How do I cancel my Passport member benefit?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. You can use the search filters on PBS.org to find Passport content. 


Browse the Passport library


  • Conduct a keyword search using the search textbox located in the upper right side of the screen (Figure 1).
Figure 1


  • Click Show Filters on the right side of the page (Figure 2).

Figure 2


  • Click the Passport Videos link under the FILTER BY ACCESS section to see all Passport videos associated with your search (Figure 3.1).
  • To see non-Passport content only, click the Non Passport Videos link (Figure 3.2).

Figure 3



Related topics:

What is PBS Passport?

Does Passport cost anything?

I think I am a member. How do I check?

I made a donation but have not received an activation code.

I can't find my activation code, help!

Is PBS Passport available outside the U.S.?

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The content disabled message usually indicates a problem with the HDMI cord connecting the Roku to the television. Roku offers suggestions to correct this issue



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You may be seeing this message because your station does not offer the local station membership benefit Passport, which allows members extended access to a library of public television (Learn more about PBS Passport). There are two different expiration dates for some videos on PBS.org: 

  1. the date that the free streaming rights for a video have expired;
  2. the date that the extended streaming rights for Passport members expires. 


Other times, the streaming rights for a video have expired completely, for all viewers. As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. It's likely that in some cases, PBS no longer holds rights to stream the show are you trying to watch.

 

If your local station does not currently offer PBS Passport, feel free to contact them and ask if they have plans to in the future. Learn more about PBS Passport

 

You can also see if the video you are looking for is available for a small charge through iTunes or on DVD at http://shoppbs.org.


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There are a few different reasons why you may have received this message. 


1. The free streaming rights for the video you are trying to watch may have expired. 


To find a video's expiration date, click the "Details" option beneath the video:



As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. If a video has expired, PBS no longer holds rights to stream this program online. In these cases, an expiration date will be listed beneath the video title.


Please keep in mind that many videos, such as each episode of Downton Abbey, are available for free streaming the day after they are broadcast on television and for up to two weeks after. So when an episode airs on television on Sunday evening, it is available online Monday and for the next two weeks. 



2. It's possible that your station does not offer the local station membership benefit Passport, which allows members extended access to a library of public television. 


If your local station does not currently offer PBS Passport, feel free to contact them and ask if they have plans to in the future. If the video has a small blue compass rose icon () next to its title, then it is available exclusively for PBS stations which offer the Passport benefit. Learn more about PBS Passport



3. Our distribution rights are fairly limited and are generally confined to dissemination within the United States.

 

While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each program does not exceed its granted rights, which unfortunately eliminates international streaming ability for PBS programs outside the US.


We regret not being able to offer all our content online to our supporters. Please accept our apologies for the inconvenience.


 

You can also see if the video you are looking for is available for a small charge through iTunes or on DVD at http://shoppbs.org.


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I am getting a message that a video is unavailable in my area. Why?

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What is the benefit of creating an account?

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---------------------------------------------------------------------------------------------------------------------------------------------------------------------------
What does "localized" mean? Localized simply means choosing the station that is typically in or near the area where you live. It is the station whose TV schedule you wish to view and if you donate to PBS, it is the station to which you want to donate.

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  • When you are on PBS.org, hover your mouse over or click the icon for the station that you are currently localized to and when the dropdown appears, click Change Your Local Station.  


  • A list of local stations appears. These stations are determined by the station to which you are currently localized. You can click one of the stations displayed or select another station by clicking More Stations

  • You have two ways to search for stations: 
    1. Search by Zip code by typing the zip code of the area where the station you want to localize to resides and clicking Search by ZIP Code
    2. Search by state by clicking the Select State dropdown menu, click the state you want and click Search by State.  


  • A list of available stations appear, click the station to which you want to localize and click Confirm Station



  • The logo of your new station is displayed in the top navigation menu to the right of the PBS Video logo.


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    What are the system requirements to view PBS Video content?


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    As the national membership organization of public television stations, PBS acquires program rights and distributes programs to its member stations. Due to the fact that PBS is not a production entity, we unfortunately are not able to help with transcript requests. You can visit the program website or contact the producers of the program you are interested to see if you may obtain a transcript. Contact information for most PBS shows can be found on the individual program web site (Programs A-Z) or the PBS Program Contacts page (Programs Contacts).


    Contact the producers of a show


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    Creating an account is free and provides you with the following benefits:

    • Higher quality video streaming. After being logged in you can watch videos in high quality HD streaming.
    • Access to a Watchlist. A Watchlist keeps a history of all of the videos you have watched, provides the ability to resume watching videos in progress, and lets you access videos you had saved to watch at a later time.
    • PBS Insider membership. A PBS Insider membership enables you to receive updates from your local station. *To enable this feature, you must choose a station when prompted.

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    Many videos have links located directly beneath the video description that allow you to purchase the video in shoppbs.org or iTunes. Click each link to purchase the video from the associated website. 



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    • Supported desktop browsers: Chrome*, Internet Explorer*, Firefox*, Safari* 
    • Mobile devices running: Apple iOS, Android 2.3 and Android 4+ 
    • Support for Flash + HTML5 on desktops (auto-detected), HTML5 on devices 
    • Connection speed: Broadband Required (Minimum bandwidth speed of 500kbps) 

    * Latest, or most widely used version.

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    Many of our programs have some lag time between broadcast and streaming availability. Typically, shows are available for streaming the day after they are broadcast on television and are usually available online for up to two weeks after. We suggest that you search the PBS.org website the day after a show is broadcast and see if it is available for streaming. 


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    I am getting a message that a video is unavailable in my area. Why?

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    Most of our content producers require that we make their content available to residents of the United States only. For content distributed via the internet, including our iPad and iPhone apps, we need to rely upon IP addresses in order to verify the location of viewers. You can find your IP address by going to the following website: http://www.howtofindmyipaddress.com/. Your IP address will show up in big green numbers (example: 149.49.939.10). 


    Once you've found your IP address, please submit a ticket and we will look into it for you. Please be sure to explain the issue in the ticket and include your IP address.


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    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

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    This message usually means there is currently no streaming file for this video that is compatible with your phone / operating system. 


    We've recently noticed this error sometimes occurring with our videos when users are using the Safari browser. We are currently investigating the issue and will have this fixed as soon as we can. Until then, we recommend using an alternate web browser to watch the videos, such as Google Chrome or Firefox.


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    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

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    PBS works with a variety of partners to develop high quality educational content. Some of our agreements with our partners require that materials are exclusive to individual platforms for a specific amount of time and it is only after that period that those materials are available to PBS LearningMedia. We encourage you to keep checking PBS LearningMedia to see when your favorite shows are added to our collection. Thank you.

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    Yes. Please click here to livestream NewsHour: http://www.ustream.tv/pbsnewshour

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    As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. When Downton Abbey airs on television on Sunday, it is available for free streaming on PBS.org on Monday and for up to two weeks after. Then the episode is no longer available for free streaming. Please try to watch each episode online within two weeks of its original television broadcast.


    Some shows are available for extended viewing via the PBS Passport member benefit. Learn more


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    Can I adjust the quality of video streaming?

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

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    Doc Martin is distributed by American Public Television (APT) and not PBS. APT can be contacted online at the following address: http://www.aptonline.org/aptweb.nsf/ContactUs?Readform&type=Viewers.


    Our local member stations are individually owned and operated, and therefore schedule independently. This includes their ability to acquire programming from sources other than PBS, such as APT. As this is not a PBS distributed program, we do not have the streaming rights for Doc Martin on PBS.org or on Passport.


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    Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

    A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

    Can I adjust the quality of video streaming?

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

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    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

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    There are a few different reasons why you may have received this message. 


    1. The free streaming rights for the video you are trying to watch may have expired. 


    As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. If a video has expired, PBS no longer holds rights to stream this program online. In these cases, an expiration date will be listed beneath the video title.


    Please keep in mind that many videos, such as each episode of Downton Abbey, are available for free streaming the day after they are broadcast on television and for up to two weeks after. So when an episode airs on television on Sunday evening, it is available online Monday and for the next two weeks. 



    2. It's possible that your station does not offer the local station membership benefit Passport, which allows members extended access to a library of public television. 


    If your local station does not currently offer PBS Passport, feel free to contact them and ask if they have plans to in the future. If the video has a small blue compass rose icon () next to its title, then it is available exclusively for PBS stations which offer the Passport benefit. Learn more about PBS Passport



    3. Our distribution rights are fairly limited and are generally confined to dissemination within the United States.

     

    While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each program does not exceed its granted rights, which unfortunately eliminates international streaming ability for PBS programs outside the US.


    We regret not being able to offer all our content online to our supporters. Please accept our apologies for the inconvenience.


     

    You can also see if the video you are looking for is available for a small charge through iTunes or on DVD at http://shoppbs.org.


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    How will I know when a video is about to expire?
    Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

    A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

    Can I adjust the quality of video streaming?

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

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    *** Keep in mind that if you have saved a video to your Watchlist and the video expires, you cannot view the video anymore. ***


    The Watchlist is a collection of videos you have saved, videos you are in the progress of watching, as well as a history of videos you've watched. 


    • Items can be added to the Watchlist by clicking Add to Watchlist located beneath the large image on any video you are watching. 



    How to access your Watchlist


    Your Watchlist can be accessed by clicking Watchlist located in the top navigation bar. You must be logged in to the website to access your Watchlist. 


    After logging in, the Watchlist allows you to:

    • access videos you have watched in the past and resume watching videos (a blue bar beneath each video thumbnail indicates how much of the show you have watched);
    • quickly retrieve videos you saved to watch later;
    • view a list of videos you have watched already.



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    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

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    Your Watchlist can be accessed by clicking Watchlist located in the dropdown menu that appears when you click on or hover over your name at the top of the page. You must be logged in to pbs.org or your local station site to access your Watchlist. 


    Videos that you have saved to watch later are listed first under Watchlist. Scroll down the page to the Viewing History section to see all of the videos you have watched as well as videos that you have partially watched and can resume. The blue bar under each thumbnail displays how much of the show you have already watched.


    After logging in, the Watchlist allows you to:

    • access videos you have watched in the past and resume watching videos (a blue bar beneath each video thumbnail indicates how much of the show you have watched);
    • quickly retrieve videos you saved to watch later;
    • view a list of videos you have watched already.



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    • From PBS.org, click TV Schedules in the top navigation menu (Figure 1.1). This usually opens a new browser window to the station's website. When finished, simply close the browser window to return to PBS.org.
    • In the left corner you will see your chosen station. To choose another station schedule, click the station logo then click Change Your Local Station link (Figure 1.2) and change your preferred station.


    Figure 1



    How to quickly view the primetime schedule
    • Hover over TV Schedules link in the top navigation menu until the primetime schedule for the current day and following day appears (Figure 2.1).
    • Click Full Schedule to view the entire schedule (Figure 2.2).

    Figure 2



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    Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

    A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

    Can I adjust the quality of video streaming?

    I am getting a message that a video is unavailable in my area. Why?

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    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

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    • In the top navigation menu, hover over the current station logo and lick Change Your Local Station (Figure 1).

    Figure 1




    • A list of local stations appear. You can click one of the stations displayed (Figure 2.1) or select another station by clicking More Stations (Figure 2.2)

    Figure 2


    • You have two ways to search for stations:

    1. Search by Zip code by typing the zip code of the area where the station you want to localize to resides and clicking Search by ZIP Code.
    2. Search by state by clicking the Select State dropdown menu, click the state you want and click Search by State. 

    Figure 3

    • A list of available stations appear, click the station you prefer (Figure 4.1) and click Confirm Station (Figure 4.2).
    Figure 4



    The logo of your new station is displayed (Figure 5). You can now access the current station's local TV schedule.


    Figure 5


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    Learn how to create an account

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    Yes. You can select any station in the vast PBS network to be your preferred station. Keep in mind that if you make a donation to PBS, you will be directed to the donation page for the station to which you are localized.


    What does localized mean?


    Localized simply means the station you have chosen as your local station when you come to PBS.org. You an be auto-localized based on your location or you can choose the station to which you want to be localized. You can change your preferred station at any time. Learn how


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    Yes. The user experience for PBS.org is built on localization. This allows the site to present content from and about your own community, which many visitors find helpful. While entering a station is necessary, you are able to choose any zip code and/or station in the entire country.   

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    All programming provided by the Public Broadcasting Service (“PBS”) complies with the closed captioning requirements established by the Federal Communications Commission as embodied in 47 C.F.R. § 79.1, including regulations concerning closed captioning quality. Programming provided by PBS complies with these regulations by either: (i) satisfying the caption quality standards set forth in 47 C.F.R. § 79.1(j)(2); (ii) adopting and following the “Video Programmer Best Practices” set forth in 47 C.F.R. § 79.1(k)(1); or (iii) being subject to one or more of the captioning exemptions set forth in 47 C.F.R. § 79.1(d), including programming for which the audio is in a language other than English or Spanish and that is not scripted programming that can be captioned using the “electronic news room” technique; interstitial material, promotional announcements, and public service announcements that are 10 minutes or less in duration; and/or programming that consists primarily of non-vocal music.


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