Registration and Login

Learn how to log on to the app and create an account.

How do I log in?
Not your first time logging in? Learn how to log in again How to log in for the first time If you have just downloaded the app, follow the steps below to log in for the first time.  Tap the green Sign In button found on the opening animated screen.  Log on to the app with your Google account, Facebook account, or your PBS account and click Sign in. How to log in If you have logged in to the app before, follow the steps below to log in again. From your Settings screen, click Sign in. Log on to the app with your Google or Facebook account, or if you sign in with your PBS account, enter your email address and password and tap Sign in. Related topics: How do I download the app? How do I download the iPhone/iPad app? How do I sign out of the iPhone/iPad app? How do I browse the iPhone/iPad app? Is the PBS app free? I have downloaded the app, what do I do now? Is the app compatible with Chromecast? I don't see the Chromecast icon on the app. I can't connect to the app, help! Will I have the same browsing experience using the app that I have when I browse PBS video on my computer? How do I view Shows on the iPhone/iPad app?
Thu, 30 Jun, 2016 at 4:02 PM
I can't log in because I don't have an account, what can I do?
In order to sign in to the PBS app, you must have a Facebook, Google, or PBS account. This section provides instructions on how to create each of these accounts.  Sign in with Facebook: Go to the Facebook website (www.facebook.com) and create an account.  Once your account has been created, go to the PBS app and tap Sign in located in Settings menu on your device.  Tap Sign in with Facebook.  Enter the same email address and password you used when you created your Facebook account. Sign in with Google: Go to the Google website (www.google.com) and create an account.  Once your account has been created,  go to the PBS app and tap  Sign in located in Settings menu on your device.  Tap Sign in with Google.  Enter the same email address and password you used when you created your Google account. Sign in with PBS Account: Learn how to create a PBS account Tap Sign in then tap Create one now located directly beneath the green Sign in button.  Fill out the fields listed and tap Create Account. You are now logged in to the app. Whenever you return to the app, use the same email address and password and tap Sign in. Related topics: How do I download the app? How do I download the iPhone/iPad app? How do I sign out of the iPhone/iPad app? How do I browse the iPhone/iPad app? Is the PBS app free? I have downloaded the app, what do I do now? Is the app compatible with Chromecast? I don't see the Chromecast icon on the app. I can't connect to the app, help! Will I have the same browsing experience using the app that I have when I browse PBS video on my computer? How do I view Shows on the iPhone/iPad app?
Tue, 11 Oct, 2016 at 11:20 AM
I have forgotten my password. What can I do?
If you have forgotten your Facebook or Google password, please go to www.facebook.com or www.google.com to recover your password. If you are signing in with your PBS account, please follow the instructions below to reset your password and login. From your Settings screen, tap Sign in (Figure 1). Figure 1 Right above the green Sign in button, tap Forgot your password? Figure 2 In the Email textbox, type the email address associated with your PBS account (Figure 3.1). Tap the green Reset Password button (Figure 3.2). Figure 3 Tap the green Close button to close the popup window then open the email account associated with your login (Figure 4). Figure 4 Open the email that has been sent to you from noreply@pbs.org (Figure 5). Figure 5 Click the link included in the email (Figure 6). Figure 6 A password reset page appears where you can enter a new password and then enter the same password again in the New password confirmation textbox (Figure 7.1). Tap or click Reset (Figure 7.2).  Figure 7 Your account information appears (Figure 8). Close the window and return to the app. Figure 8 Go back to the app and type your email address and new password in the textboxes provided (Figure 9.1). Tap Sign in (Figure 9.2). Figure 9 Related topics: How do I download the app? How do I download the iPhone/iPad app? How do I sign out of the iPhone/iPad app? How do I browse the iPhone/iPad app? Is the PBS app free? I have downloaded the app, what do I do now? Is the app compatible with Chromecast? I don't see the Chromecast icon on the app. I can't connect to the app, help! Will I have the same browsing experience using the app that I have when I browse PBS video on my computer? How do I view Shows on the iPhone/iPad app?
Thu, 30 Jun, 2016 at 4:03 PM
I don't want to log in with Facebook. How do I disassociate my PBS app login from my Facebook account?
If you no longer want to have your Facebook account associated with your app login experience, you can disassociate the two from the Facebook website.  Open your Facebook account. On the left side navigation menu, in the Apps section, click More. Figure 1 Click Settings (Figure 2). Figure 2 In the search textbox, type PBS. When the PBS app logo appears, click it (Figure 3). Figure 3 At the bottom of the popup box, click Remove App (Figure 4). Figure 4 Click Remove to confirm (Figure 5). Figure 5 The PBS app is now disassociated from your Facebook account and you can login with either your email address or Google account. If you no longer have access to your Facebook account, or the above does not work, please try the below process: Please go to https://account.pbs.org/oauth2/send-reset-password/, enter your email address, and click the green Reset button. You should get an email with the subject "Reset your PBS Account Password" with a link inside the email to create a new password (Figure 6). Figure 6 Clicking the link will take you to the screen below. Choose a new password and enter it twice then click Reset (Figure 7). Figure 7 This will set a password for your PBS Account, which is not associated with Facebook. This means that on all PBS websites you can choose the “Sign in with Email” option and login with the same email address and the password you just created. After this process, you should no longer be prompted to sign in with Facebook.
Thu, 9 Feb, 2017 at 11:34 AM
I don't want to log in with my Google account. How do I disassociate my Google account from the PBS app?
If you no longer want to log in to the PBS app using your Google account, click the patterned box located in the top right side of www.google.com and click My Account (Figure 1). Figure 1 Click Connected apps and sites (Figure 2). Figure 2 Click Manage Apps (Figure 3). Figure 3 Click PBS (Figure 4.1). Click Revoke access (Figure 4.2). Figure 4 Click OK (Figure 5). Figure 5 If you no longer have access to your Google account, or the above does not work, please try the below process: Please go to https://account.pbs.org/oauth2/send-reset-password/, enter your email address, and click the green Reset button. You should get an email with the subject "Reset your PBS Account Password" with a link inside the email to create a new password (Figure 6). Figure 6 Clicking the link will take you to the screen below. Choose a new password and enter it twice then click Reset (Figure 7). Figure 7 This will set a password for your PBS Account, which is not associated with Google. This means that on all PBS websites you can choose the “Sign in with Email” option and login with the same email address and the password you just created. After this process, you should no longer be prompted to sign in with Google.
Thu, 9 Feb, 2017 at 11:35 AM
I have my Apple TV activation code, what now?
Watch the tutorial Steps When you are on your Apple TV and receive a message to activate, take note of the activation code.  On your computer, tablet, or phone, open a web browser such as Chrome, Firefox, or Safari. Type http://www.pbs.org/activate in the address bar.  Type your activation code in the textbox provided. Click Continue. Your Apple TV has been activated and you can return to your Apple TV to begin watching PBS videos. Related topics: How to turn captions on Apple TV Can I stream Passport content on Apple TV? How to activate Passport on Apple TV I'm not recognized on Apple TV, and there's no option for signing in How do I dissociate my Facebook account on Apple TV?
Tue, 11 Oct, 2016 at 3:57 PM