Passport is a membership benefit provided by your local station. For security purposes, only your station has access to your membership information and billing. Because memberships are retained at a local level, you must email or call your local station in order to cancel your Passport member benefit. Most stations have a way to update your information or contact them at their website, so we suggest looking at your local station's website for more information. You can also use the below link to find contact information for your station to email or call them with. Find your local station contact information. If your station sent you an email confirmation thanking you for your gift, this email also should have had information on how to contact your station.

If your Passport is activated properly, you will see a small blue and white "compass rose" icon by your name in the upper left portion of the screen.  If this icon does not appear next to your name and your Passport benefit is not being recognized, please check the below possibilities and suggestions. In most cases, this problem occurs when you are signed in at PBS.org using a different sign-in account (an email address associated with a Facebook, Google, or PBS Account) from what you originally activated Passport with. For the quickest resolution, we recommend trying to sign out and sign back in with any other accounts you may have with PBS. You can also try entering your contact email address for your membership at the Passport Lookup page. This is the email address your station contacts you with and can use to look up your membership. For more information about the Passport Lookup Tool, please see our help page here. Change the Account Linked to My Passport Benefit If you've activated your Passport benefit but have multiple PBS accounts, only the PBS account linked to your Passport benefit will grant you access to Passport videos. If your access isn't recognized, you may be signed in with a different account. If you have accidentally linked your Passport benefit to an old account, or you wish to instead link your Passport benefit to a different account, you can change the account linked to your benefit using our Passport Reset Tool.