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Can Passport only be used on a computer?

No, Passport can be used on your computer, smartphone, tablet, or supported smart TV or TV streaming device. You can view a list of supported devices and web browsers by clicking here.

Can I download Passport videos for offline viewing?

No, currently PBS does not support video downloading for offline viewing.

Passport videos are included with our online streaming services through PBS.org or supported apps and websites. A network connection is required to stream these videos.

Can I use my Passport on multiple devices?

Yes, you can use your Passport benefit on multiple devices simultaneously.

With every device, simply sign in with the same personal account you used to activate Passport and that device will have access. There is no limit to the number of devices you can sign in on at once, though streaming different videos at the same time may cause strain on your network depending on your internet speed.

Click here for more information about our supported devices.

Can I try Passport on a trial basis and cancel if I change my mind?

Each PBS station is operated independently and may have its own guidelines regarding Passport. Please contact your station directly to inquire about their rules and regulations. 

If I donate to my local public radio station, can I get Passport?

Generally speaking, no. Passport is a membership benefit provided by your local public television station. We recommend checking with your local public television station directly as your local station may have a membership agreement set up with your local radio station. Click here to find public television contact information.

Is Passport available outside of the U.S.?

The PBS Passport benefit is available to members inside the U.S. and territories, and members in Canada. Outside of those regions, members will be unable to stream content on our site or app.

PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are generally confined to dissemination within the United States.

While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each program does not exceed its granted rights, which unfortunately eliminates international streaming ability for PBS programs outside the US.

We regret not being able to offer all our content online to our supporters.

Can I access PBS KIDS content with my Passport?

PBS KIDS shows are not currently available in PBS Passport, however, we may include KIDS programming in the future.  

Currently, PBS KIDS programming can be accessed via the PBS KIDS website and PBS KIDS app. To learn more about how to access KIDS programming, please click here.

If I do not have PBS Passport, will I still be able to watch shows on PBS.org and my station's site?

Yes. Many videos can be streamed online at PBS.org and other sites and apps without requiring a Passport benefit. And of course, PBS shows will continue to be broadcast to the public over the air. 

PBS Passport is a membership benefit that allows you extended access to some shows when their streaming rights have expired or they have otherwise become unavailable for general streaming.

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PBS Passport is a member benefit from participating PBS stations that gives eligible donors and supporters extended access to an on-demand library of quality public television programming online.

If you're a new member with your PBS station and are looking for help with your Passport benefit, please see the below steps to begin using your new benefit.

• Step 1: Become a Member
• Step 2: Activate Your Passport
• Step 3: Sign In
• Step 4: Watch
• Troubleshooting

Step 1: Become a Member

Local stations give the Passport benefit to their donating supporters who qualify for their Passport membership benefit. 

You can become a member online by following this link and clicking the Become a Member button.

Each station can set their own qualifications for Passport, but most stations give the benefit to members who donate at least $60 a year, or $5 Sustainer/Ongoing-monthly gifts. Because every PBS station is different, please contact your local station or visit their website to learn more about your PBS station's Passport qualifications. 

Once you become a new member with your local PBS station, they will begin processing your donation. You will also receive confirmation from your station thanking you for your donation. Once your PBS station has completely processed your donation, they will send you activation instructions for your Passport benefit and you're ready for the next step below!

To inquire about other donation options, please contact your local station or visit their website.

Already a member with your local PBS station? You may already have a Passport benefit waiting to be activated. Proceed to the "Activate" section further below for more information.

Step 2: Activate Your Passport

Before you can use your new Passport membership benefit, you must first activate your benefit.

Once your benefit is ready for activation, your PBS station will send you a four-word activation code. These codes are unique for each member, but each will follow the same format, such as apple-house-river-sleep or lion-eagle-snake-badger.

Some PBS stations will provide you with this activation code immediately following your donation, while other stations will require more time to set up your benefit and will send you this activation code once your benefit is ready.

Haven't received an activation code yet? Try requesting an activation email with our Passport Lookup Tool. 

Some PBS stations may instead send you a link that already includes the code. If you haven't received an activation code or activation link from your station following your donation, your PBS station may still be processing your donation.  We recommend allowing for one business day to give your station time to create your benefit and send you activation instructions. If one business day has passed and you still have not received activation instructions from your PBS station, please contact them directly.

Once you have your unique Passport activation code, please visit our Passport activation page at this link and enter your code. Codes will be auto-capitalized when entered, but are not case-sensitive. 

Select Continue to proceed to the next screen.

Did an error message appear when you tried to submit your activation code or link? Click here for common error messages and what to do if you encounter one.

After entering your code, you will see a screen with the membership name and your local PBS station. On the right, sign in with a PBS, Google, or Facebook account. Don't have one of these three account options? Select Create one now beneath the Sign in with PBS Account option. 

If you're unsure if you already have a PBS account, we recommend selecting the "Create one now" option and signing up for a new PBS account - we'll let you know if you've already created a PBS account with your email address.

The personal account you sign in with on this screen will be the same account you log into from now on at PBS.org and the PBS App when viewing Passport videos. Only this single account will be linked to your Passport benefit.

Once you sign in with your account, you will be prompted to confirm the Passport terms of use. Select the "I agree" checkbox to agree to the terms and then select Confirm at the bottom of the page to continue. Confirmation of the Passport terms of use is required to use the Passport benefit. PBS is committed to protecting users' privacy. For more details, click here to view our privacy policy.

Once you've confirmed the Passport terms of use, the Activation Complete! screen will appear. Select the Get Started button to begin using your Passport benefit.

A video of the Passport activation process is available below. 

Step 3: Sign In

Once you've activated your Passport benefit, you can watch videos online at any time by visiting PBS.org. There is no separate Passport website. Passport and non-Passport videos can be found in one place!

To get started, sign in at the top of the site by selecting Sign In.

A prompt with three account login options appears. Sign in with the same Facebook, Google, Apple ID, or PBS Account you linked to your Passport benefit during activation.

Once you sign in with your Passport credentials, your initial displays in the upper right side of the screen. The blue Passport compass rose icon displays next to your initial, indicating that the account is linked to your Passport benefit.

Don't see the Passport icon by your initial like in the picture below? Scroll down to the Troubleshooting section on this page.

Forgotten your account password or encounter an error message when you try to sign in? Click here to reset your password.

Step 4: Watch

Now you're ready to view Passport videos!

Passport videos display the Passport icon in the top left corner of the video thumbnail image. Click the video title or image to view a video.

Click here for more information about finding and viewing Passport videos on PBS.org.

Passport videos are also available on the official PBS App - there is no separate "Passport app" required. You can find the PBS App on popular streaming devices, including Roku, Apple TV, Amazon Fire, and more.

Click here for more information about the PBS App and supported devices.

Troubleshooting

Sometimes you may encounter the below image when using the PBS website or PBS App and it appears that your Passport benefit is not being recognized.

If you encounter this screen when you first try using your Passport benefit, we recommend confirming you have followed all of the steps listed above on this page.

Next, check the top of the PBS website to see if the Passport icon is appearing next to your initial. The Passport icon is a light blue square with a white compass rose symbol, and will appear exactly as pictured below.

If the Passport icon does not appear by your initial, your Passport benefit is either not yet active or you have activated your Passport benefit with a different login account. Please use our Passport Lookup Tool to see if your benefit is active, and if so, try signing out and signing back in with any other PBS login accounts you may have. Your benefit may have been linked to a different login account when you originally activated it.

If the Passport icon does appear by your initial, and you still encounter the above message stating "This video is only available in Passport," please try signing out and signing back in with your PBS login account.

If you have already tried signing out and signing back in with your login account, and the Passport icon appears by your initial at the top of the site, but Passport videos are still not recognizing your benefit, please contact us directly. In your message, please include the contact information for your membership, the name of the local PBS station you are a member with, and the email address you are currently signed in with. You can confirm your email address by hovering over your initial at the top of the site and clicking Profile.

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We understand that issues of privacy and data sharing are extremely important. As a not-for-profit institution, our goal is to collect only the information that enables PBS and your local station to provide the best online experience possible.  

PBS is committed to protecting users’ privacy. Our policies and procedures can be reviewed in more detail on our web site. Click here to read more about our privacy policy.

PBS Passport is currently available only to a station’s eligible donors who authorize PBS and their local station to share viewing data with each other and their authorized service provider, which is necessary for the delivery of this service. If you do not authorize the sharing of this viewing information, we cannot initiate access to this member benefit. 

This agreement must be renewed every two years for continued access to the PBS Passport membership benefit. When it is time to renew your agreement, the next time you log in with your Passport-enabled account you will be greeted with a prompt asking you to accept the terms and conditions you have previously agreed to. 

• If you accept the terms and conditions, you will be taken to the PBS.org home page where you can continue to watch your favorite programming. 
• If you decline the terms and conditions, you will be signed out of your Passport-enabled account, and on your next login you will be asked to accept the terms and conditions or decline. Selecting the decline option does not automatically cancel your Passport membership benefit. To cancel, please see below.

If you wish to opt out of Passport and no longer donate to your PBS station, please call or email your local station to cancel any ongoing or future donations. Station contact information can be found at our Station Lookup Tool, or by visiting your local station's website. Click here to find your station's contact information.

We hope you will continue to watch and enjoy programming on your local station.

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Many PBS stations allow donors to gift a membership to another person, and even include it as an option when donating via their website.

Each PBS station operates independently from one another and has their own process of handling donations and memberships. For the most accurate information, please contact your local PBS station directly or visit their website.

You can use the PBS Station Finder for contact information for local PBS stations. 

Select the Change Your Local Station option if you wish to donate to a different PBS station in the recipient's area.

A gifted membership that qualifies for the PBS Passport member benefit will grant your gift recipient access to PBS Passport videos on the PBS website and PBS App. 

For a full list of supported devices, click here.

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If you're a fan of PBS and use a Virtual Private Network (VPN), you may be wondering if you can use the VPN to also access PBS content. PBS does not support the use of VPNs to bypass georestrictions and access content that would otherwise be unavailable in your area.

Many parts of our streaming need to verify your location in order to work properly. This includes the local livestream from your PBS station - which can only be streamed in that station's coverage area - and our on-demand content - which is typically only available for streaming in the US and Canada. If you use a VPN to mask your location, we won't be able to verify you're in an area we can offer this content, so you may encounter an error message that the video is unavailable.

PBS's distribution of programs is also limited to the United States and Canada. You may not access the majority of PBS content outside of the United States and Canada via the PBS website or app, since our rights only extend to these two regions for most of our programs. If you live outside of this region, we cannot support the use of a VPN to stream content with PBS. There are also some differences in available programs between the US and Canada, and we cannot support using a VPN to access content that is unavailable in Canada.

If you're using a VPN and have an issue accessing content on the PBS website or app, you may need to disable it while streaming with PBS. Please disable the VPN and restart your device to ensure that it's not interfering with your access to PBS content. If the issue continues, you may need to double-check your VPN's settings to ensure that it's completely disabled when used alongside PBS.

If you have any further questions or concerns, please don't hesitate to contact our support team.

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If you are viewing Passport on a streaming device (Roku, Apple TV, Samsung Smart TV, etc.), please follow the instructions below. If you do NOT have a streaming device, you are done and can now watch Passport shows.

• Roku
• Apple TV
• Amazon Fire TV
• Android TV
• Samsung Smart TV
• VIZIO SmartCast TV
• Comcast Xfinity
  

  
  

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To see if your PBS Passport membership has been activated, please see our instructions for using the Passport Lookup Tool.

Be sure to use the same email address you used when you signed up for PBS Passport. If your email address is linked to a PBS station membership or benefit, you will receive an email with information about your Passport benefit.

If you do not receive an email, the email address you have entered into the lookup tool is not linked to a membership or benefit. Please try submitting an alternative email address into the lookup tool, or contact your PBS station to inquire about your membership and benefit.

For security reasons, only your local PBS station can provide the full information on your membership and billing.

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The Passport benefit can only be linked to one PBS account at a time. You can create multiple PBS accounts with different email addresses, but only the account you originally linked to your Passport benefit will grant you access to Passport videos. 

PBS offers two ways to change the email address you use with your Passport benefit.

1. If you would like to simply update the email address of your PBS account, you can make this change through your account's User Profile. Please visit this help page for instructions. Note: You will only be able to update the email address of your PBS account if you have not previously created a new PBS account with the updated email address. Please use the below tool if you have multiple PBS accounts.
2. If you would like to switch the PBS account you use to log in to watch Passport videos, you can reactivate your Passport benefit with a new account through the Passport Reset Tool. 

Resetting your Passport benefit is easy and only takes a few minutes. 

1. Open the Passport Reset Tool page and click Sign In.

You will see a prompt to sign in with the PBS account linked to your Passport benefit. Click "Sign In" and you will see a login prompt appear.

If you do not remember the PBS account linked to your Passport benefit and have multiple PBS accounts, try signing into each account one at a time. Once you sign in, you will receive a message confirming if the PBS account is linked to your Passport benefit or if you need to try another account.

2. Log in with your PBS account.

Choose one of the three login options (PBS Account, Google, Facebook, or Apple) and enter the email address and personal password for your account. This will be a PBS account you previously created to originally activate your Passport benefit.

Don't remember your password or receive an invalid login error message? Reset your PBS account password here.

3. Confirm your Passport benefit reset.

We will also send you an email confirming your Passport benefit has been reset, as well as a link to reactivate your benefit at a later time if you have to step away from your computer before you can reactivate your benefit.

When you originally donated with your local station, you may have provided an email address to contact you at and we will ask you to confirm if you would still like to use this email address. If you would like to use this email address, select that email address.

If you would instead like to use a new email address, select "A different email address" and enter the email address you would prefer to use.

Once you have selected your preferred email address, select the "Reset My Passport Access and Send My Activation Email" button below to continue.

4. Reactivate your Passport benefit.

Your Passport benefit has been reset and you can now reactivate it with a different PBS account.

Select "Reactivate My Benefit" to continue.

If you need help with the Passport activation process, please visit this help page with instructions and images on how to activate your benefit.

Once your benefit has been successfully reactivated with your new PBS account, you will see the "Activation Complete" screen and can begin watching Passport videos again.

Common Issues and Solutions

No Passport Membership Benefits

The message means you have signed into the Passport Reset Tool with a PBS account that is not linked to an active Passport benefit. We recommend signing out and signing back in with another PBS account you or someone in your household may use. You may have set up an older PBS account in the past when you originally activated your Passport benefit.

*This message does not always mean you are not a member with your local station or that you do not have the Passport benefit. Your Passport benefit likely exists, but is linked to a different PBS account or has not yet been activated.

Passport Benefit Expired

The PBS account you signed in with is linked to a Passport benefit, however the expiration date of the Passport benefit has passed. Please contact your local station to inquire about your membership and billing, and either renew your membership or request they update the expiration date of your Passport benefit.

Unable to sign into my PBS account

If you are unable to sign into your PBS account because you have forgotten your password, or because you previously used a Facebook or Google login option which you no longer have access through, please reset your password for your PBS account. 

Once you have reset your password for your PBS account, return to the Passport Reset Tool and log in with your email address and new password.

If you are unable to reset your password for your PBS account because you no longer have access to the email inbox for your email address of your PBS account, please send our support team a message with the email address of your previous PBS account and the email address you currently use.

Frequently Asked Questions and Answers

What information do I need to provide in order to use this tool?

You will need the email address and personal password of the PBS account you originally linked to your Passport benefit. If you do not remember the personal password for this PBS account, you can reset the password for the PBS account at this page. If you no longer have access to the inbox for this email address, please submit a message to us at the bottom of this site requesting that your benefit be reset.

Do I need to make a new donation when my Passport benefit is reset?

You will not need to make a new donation, or make any updates to your billing information. If you ever need to update your billing information, or would like to renew or cancel your recurring donation, please contact your local station.

What will happen to items saved to My List on my PBS account if I use this tool?

This tool does not delete your original PBS account, however saved videos and shows will remain on your original PBS account. When you reactivate your benefit with a different PBS account, the new PBS account will not share the same saved videos and shows.

Can I update the email address on my PBS account without using this tool?

You can update the email address for your PBS account by signing in to your User Profile and selecting "Edit" or "Update Personal Information." However, you will only be able to update your account to an email address that is not already in use - if you have set up multiple PBS accounts already, then you cannot use the same email address for two PBS accounts.

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How to Search By Keyword

To search by keyboard, click the magnifying glass icon in the upper right side of the website and type your search criteria into the textbox provided. When finished, click the magnifying glass icon to the right of your text or tap Enter on your keyboard.

How to Browse for a Video

You can browse Shows to see a selection of different programs. Select the Shows option at the top left of the website. you can then enter the title of the program into the Search By Show Title box or use the Filters, such as Genre, only the left side of the website to browse a particular category.

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Yes.  you can view a list of Passport only programs by using the filters options at PBS.org/shows. 

Select the Shows option at the top left of the PBS.org website or go to PBS.org/shows. 

A list of filters will appear on the left-hand side of the screen. Select the Featured Passport Shows option to narrow the results to only Passport shows.

Your search results will update to only show Passport videos.

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If you did not receive an activation code or activation link via an email, please contact your local station. 

Be aware that you may be already activated. To confirm that you have activated your Passport account, go to PBS.org and sign in to the site with the same email address you used when you activated your account. If Passport is activated, you will see a small blue and white compass rose symbol next to your initial in the upper right corner of the website. As you search or browse the site, any video bearing that same blue and white compass rose symbol is a designated Passport video.

If you do not see the blue Passport icon () next to your initial, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. You can use the Passport Lookup Tool to see determine which account you used when you activated your Passport.

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If your Passport is activated properly, you will see a small blue and white "compass rose" icon by your name in the upper left portion of the screen. 

If this icon does not appear next to your name and your Passport benefit is not being recognized, please check the below possibilities and suggestions.

In most cases, this problem occurs when you are signed in at PBS.org using a different sign-in account (an email address associated with a Facebook, Google, Apple, or PBS Account) from what you originally activated Passport with. For the quickest resolution, we recommend trying to sign out and sign back in with any other accounts you may have with PBS.

You can also try entering your contact email address for your membership at the Passport Lookup page. This is the email address your station contacts you with and can use to look up your membership. For more information about the Passport Lookup Tool, please see our help page here.

Change the Account Linked to My Passport Benefit

If you've activated your Passport benefit but have multiple PBS accounts, only the PBS account linked to your Passport benefit will grant you access to Passport videos. If your access isn't recognized, you may be signed in with a different account.

If you have accidentally linked your Passport benefit to an old account, or you wish to instead link your Passport benefit to a different account, you can change the account linked to your benefit using our Passport Reset Tool.

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If you have activated your Passport with a different email than what is signed into the PBS app on your TV, please follow the instructions below.

On a mobile device or computer, go to PBS.org and sign in with your Passport account. The Sign In option will be either on the left-hand side of the blue banner, or under the three lines on the right-hand side.

After signing in, open the PBS app on your TV or streaming device. In the left-hand menu, select Profile or Settings, depending on the app layout.

For Roku, Amazon Firestick, Apple TV, or Android TV the layout looks like this:

For Samsung and Vizio TVs, the layout looks like this:

After selecting Profile or Settings, select Change Account, then Sign Out.

You will sign out of the PBS app on your TV. A new screen will appear prompting you to reactivate the app. Select Activate Now.

You will then see instructions for activating the PBS app.

From a mobile device or computer, go to PBS.org/activate and enter the code displayed on your TV. 

Click Continue. You will then be prompted to sign in with your Passport account.

Sign in with the account associated with your Passport. You will then receive a Success! screen indicating that your PBS app has been successfully activated. It can take up to 30 seconds for the screen to change on your TV.

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If you would like to check if your Passport is expired, you can enter your contact email address in the lookup field at this page: http://www.pbs.org/passport/lookup

Note: This tool is looking for the contact email address. This address may be different from the email you activated Passport with and sign in with. It may be an older email address you've used with your station in the past, or an email address belonging to another member in your household. In some cases your station may have never received a contact email address from you, in which case it will return no results found.

Your Passport benefit should be tied to your membership with your local station. It should expire when your membership with your station expires.

However, it is possible for a mismatch between the Passport benefit's expiration date and your membership expiration date. This can occur when your station is waiting on a recent donation to finish processing, or if a technical error occurred when your station updated your Passport's expiration date.

Please contact your local station to inquire about your Passport's expiration date and request they update it. This will be a simple check between your membership records to find your actual expiration date, and then your station will manually update the expiration date on your Passport to match.

To find the contact information for your station, visit your station's website, or use the lookup tool on this page: http://www.pbs.org/about/about-pbs/stations/

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When you enter your four-word activation code at http://www.pbs.org/passport you should continue to a screen welcoming you to your new benefit.

If you encounter an error message, it will usually be one of the below. Next to each error message is a description of why it occurred and how to fix it.

1. "The Activation Code you entered is already activated. Please Sign In or contact support." Your Passport benefit has been previously activated, either by you or someone else in your household. Visit http://www.pbs.org and sign in with the account you used to activate Passport.
2. "We're sorry, there is a problem with your activation code. To see if you have an account in our system, please use our Member Lookup." Please double-check your code for any misspellings or special characters. If your code looks correct, your benefit may be expired or disabled by your station. Visit the Member Lookup link and enter your contact email address for more information.
3. "Note: Activation Codes are composed of four words separated by hyphens (example: WHEN-COURSE-HUMAN-EVENTS)." Please double-check your code is made up of four words with a hyphen or dash between each word.

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Passport is a membership benefit provided by your local station. For security purposes, only your station has access to your membership information and billing.

Because memberships are retained at a local level, you must email or call your local station in order to update your membership information, just as address, phone number, or other contact information. This also includes any updates to your billing information, such as a new card number.

Most stations have a way to update your information or contact them at their website, so we suggest looking at your local station's website for more information. You can also use the below link to find contact information for your station to email or call them with.

Find your local station's contact information.

If your station sent you an email confirmation thanking you for your gift, this email also should have had information on how to contact your station.

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To search for all Masterpiece shows:

• Click Shows in the top navigation menu on pbs.org (1). 
• Click the magnifying glass icon in the upper right side of the screen (2).
• Type Masterpiece in the search textbox (3).

All Masterpiece shows are listed.

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Related topics:

What is My List?

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Yes. You can rearrange your My List videos in one of the following ways:

1. Click the grey patterned block to the left of the item you want to move and drag it to its new position.
2. Click Reorder and in the textbox provided, type a number for the item's new position, and click Go.

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Removing videos from your Continue Watching list is not currently available.

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Keep in mind that when searching, Passport shows will not show up in your search results unless you have signed up for your local station's Passport member benefit. Learn more about Passport

PBS shows are organized as seasons so you can search for all episodes of an entire season. PBS.org is not organized in such a way that all episodes of every season can display at once. You must view episodes by season. 

• Search or browse for the show you want to search and click the show's image thumbnail or See All Videos.

• Click Episodes.

• Click the Season dropdown menu on the right side of the screen and click the season number or name that holds the episode you want to watch.

• The selected season displays above the episodes.

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For Apple TV 4th generation models and newer

While a video is playing, swipe down on the touchpad remote to bring up caption options at the top of the screen. Select the English option to enable captions. Swipe up on the touchpad to dismiss the caption options at the top of the screen.

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