Frequently asked questions

PBS Passport is a member benefit from participating PBS stations that gives eligible donors and supporters extended access to an on-demand library of quality public television programming online.  The PBS Passport library features episodes from popular programs, including American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns. 

Local stations give the Passport benefit to their supporters who qualify for their Passport membership benefit. Each station can set their own qualifications for Passport, but most stations give the benefit to members who donate at least $60 a year, or $5 Sustainer/Ongoing-monthly gifts. For the most accurate information, please contact your local station or visit their website.

If you are interested in receiving the Passport membership benefit or are already a contributor with your local station, please contact your local station and ask about their eligibility requirements and membership activation.

If you have additional questions about the Passport membership benefit, please check the list of related questions below or use the search bar above to find additional answers on our PBS Help site


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PBS Passport is an added benefit available to eligible donors of participating PBS stations (i.e.: you must make a donation to your station to receive this benefit). Typically, the PBS Passport member benefit requires a station donation of at least $60 a year, or $5 Sustainer/Ongoing-monthly gifts. Keep in mind that this donation requirement may vary from station to station.

Please refer to your station’s website for service eligibility requirements. Find your local station contact information by using the PBS station finder: http://www.pbs.org/about/about-pbs/stations/.


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Membership information is retained on a local level so please contact your local station directly to inquire about your eligibility.




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No. You can view Passport videos just by logging in to PBS.org and local station sites from your computer, smartphone and tablet. 

Currently, PBS Passport content is available:

  • via your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer (see your local station website or PBS.org). 
  • on PBS Video iOS and Android apps for smartphones and tablets
  • Apple TV
  • Roku
  • Chromecast
  • Amazon Fire TV
  • Amazon Fire Stick
  • Android Smart TV
  • Samsung Smart TV (2017-2019 models)

We will expand access to additional devices and platforms over time. 

It should be noted that Passport is not optimized for smart TVs, though we do offer an app for the Smart TVs listed above. In all other cases you can use an HDMI cord, however, for optimal viewing please use one of the options listed above.


*** If you have older browser versions, please update to the latest version before trying to view PBS Passport content. ***


*** Keep in mind you must sign in to the website or app using the same login information that you used when activating your Passport account. ***


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Yes. PBS Passport is a new member benefit from participating PBS stations and in order to take advantage of it, you must identify your station. You can select any station in the country by searching by state or zip code, or find the station that is closest to where you live. Just keep in mind that the station to which you donate when signing up for the PBS Passport member benefit is the same station you need to select on PBS.org when you want to view Passport content. For example, if you donate to KQED you can only watch Passport videos when you have selected KQED on PBS.org.

Learn how to change your station

If you are using the PBS Video app on a streaming device, you can change your local station through the Settings menu within the PBS Video app.



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Yes. Many videos can be streamed online at PBS.org and other sites and apps without requiring a Passport benefit. And of course, PBS shows will continue to be broadcast to the public over the air. 

PBS Passport is a membership benefit that allows you extended access to some shows when their streaming rights have expired or they have otherwise become unavailable for general streaming.



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Currently, PBS Passport content is available via:

*The PBS channel is not available on select older Roku models. The PBS channel is available on most Roku 2 models and newer.

UPDATE YOUR BROWSER:

Update Safari

Update Google Chrome

Update Internet Explorer

Update Firefox

It should be noted that Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. In all other cases, you can use an HDMI cord, however, for optimal viewing please use one of the options listed above.

** Watching PBS shows on your television remains the same and is not affected by PBS Passport. 


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Most PBS streaming video – including PBS Passport – is available only within the United States. 

PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are generally confined to dissemination within the United States.

While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each program does not exceed its granted rights, which unfortunately eliminates international streaming ability for PBS programs outside the US.

We regret not being able to offer all our content online to our supporters.




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PBS KIDS shows are not currently available in PBS Passport, however, we may include KIDS programming in the future.  



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Yes, you can stream Passport videos with your Apple TV once you've activated Passport. Learn how to activate Passport

To watch Passport videos on your Apple TV, please make sure the account you used to activate Passport is the same as the account you used to activate the PBS app on the Apple TV. To see if you've used the same account, try watching any Passport video on Apple TV.

If you encounter an error that says you are unable to watch the video because you need to activate Passport, it is likely that the account you used to activate the PBS app on Apple TV is different from the account you used to activate Passport.

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The following is a list of smart TVs and connected TV devices that support Passport:

  • Roku devices, including Roku-based TVs
  • Apple TV devices
  • Chromecast devices, including TVs with “Chromecast Built-In”
  • Amazon Fire TV and Fire Stick devices, including “Fire TV Edition” TV sets
  • Android TV devices, including Android-based Smart TVs
  • Samsung Smart TV (2017-2019 models)



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If you are using the PBS Video app for iPad, you can sign in to your Passport account from the Settings menu at the top of the app when you first open the app. Look for the "Sign In" option and sign in with the Facebook, Google, or PBS account you tied to Passport during activation.

If you are using the Safari browser to go to pbs.org on your iPad, look for the Sign In option in the top left corner. You may have to open our menu by clicking the three horizontal lines icon in the same corner.

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After you make a donation to your local station, your activation code will be sent out to you within two business days. Memberships are retained at a local level so time frames may vary depending on how your station handles their donations and memberships. Most stations provide instant access through email or their web pages, but do not be alarmed if your station does not instantly provide an activation code as your station will send you that information as soon as they can.

Please be aware that if you receive a confirmation email from your station stating that your donation has been received, that is not your activation email. Your activation code will be delivered to you in a separate email. 

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Each PBS station is operated independently and may have its own guidelines regarding Passport. Please contact your station directly to inquire about their rules and regulations.

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We understand that issues of privacy and data sharing are extremely important. As a not-for-profit institution, our goal is to collect only the information that enables PBS and your local station to provide the best online experience possible.  

PBS is committed to protecting users’ privacy. Our policies and procedures can be reviewed in more detail on our web site. Click here to read more about our privacy policy.

PBS Passport is currently available only to a station’s eligible donors who authorize PBS and their local station to share viewing data with each other and their authorized service provider, which is necessary for the delivery of this service. If you do not authorize the sharing of this viewing information, we cannot initiate access to this member benefit. 

This agreement must be renewed every two years for continued access to the PBS Passport membership benefit. When it is time to renew your agreement, the next time you log in with your Passport-enabled PBS account you will be greeted with a prompt asking you to accept the terms and conditions you have previously agreed to. 

  • If you accept the terms and conditions, you will be taken to the PBS.org home page where you can continue to watch your favorite programming. 
  • If you decline the terms and conditions, you will be signed out of your Passport-enabled PBS account, and on your next login you will be asked to accept the terms and conditions or decline. Selecting the decline option does not automatically cancel your Passport membership benefit. To cancel, please see below.

If you wish to opt out of Passport, you can call or email your local station to cancel your contribution. Station contact information can be found at our Station Lookup Tool, or by visiting your local station's website. Click here to find your station's contact information.

We hope you will continue to watch and enjoy programming on your local station.


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No, currently PBS does not support video downloading for offline viewing.

Passport videos are included with our online streaming services through PBS.org or supported apps and websites. A network connection is required to stream these videos.

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Yes, you can use your Passport membership benefit on multiple devices.

Passport activation codes can only be used once to activate your Passport with your Facebook, Google, or PBS account.

With every device, simply sign in with the same Facebook, Google, or PBS account you used to activate Passport and that device will have access. There is no limit to the number of devices you can sign in on at once, though streaming different videos at the same time may cause strain on your network depending on your internet speed.

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The following steps illustrate the Passport activation process from beginning to end. You can activate your PBS Passport account from your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer.

A video overview of the Passport activation process is also available below.


After you have received an email from PBS, click Click Here to Activate Now(Figure 1).

Figure 1

  • You are directed to an activation screen where you should be automatically localized to your preferred station. The logo designates the station to which you are localized. (Learn how to change your station
  • Click the checkbox stating that you allow PBS to share your viewing history (Figure 2). * Please note that you must check this box to continue with the Passport activation process.
Figure 2

  • Click Confirm (Figure 3).
Figure 3

  • Your activation is complete. Click Get Started to begin watching Passport content (Figure 4).
Figure 4

  • Passport content is designated by a blue "compass rose" icon. The icon also appears next to your name, indicating that you are logged in and can view Passport videos.
If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name.


Figure 5


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To confirm that you have activated your Passport account, go to http://www.pbs.org/ and sign in using the same email address and password you used when you activated Passport. To ensure you see all local Passport content, be sure you have selected your local station. Learn how to select a station

If Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. When you search through the site, any video bearing that same blue and white compass rose symbol are Passport videos.

If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.

Scroll down this page to learn how to fully activate Passport.

If your membership is not activated, please follow the instructions below:

  1. Go to pbs.org/passport
  2. You will be asked for an activation code, which is four words separated by hyphens (example: purple-fox-banner-edge). Please note that it will automatically capitalize everything for you. 
  3. Press Continue.
  4. You will be brought to a page asking you to sign in with Google, Facebook, or PBS account. Please note that if you are also using Passport on a Roku, Apple TV, or Amazon Fire TV, we recommend that you activate your Passport account with the same email used to set up the device when you first purchased it.
  5. After you sign in, you must check the box saying you accept the terms and conditions, then press the Confirm button. If everything is done correctly, you will be brought to a page that says you're activated.

To check to see if your Passport has been successfully activated, please click here and enter your email address. If it says you are unactivated, you missed a step and need to go through the process again.

If you are viewing Passport on a streaming device such as Roku, Apple TV, or Amazon Fire TV, please follow the instructions below. If you do NOT have a streaming device, you are done and can now watch Passport shows.

  1. Go to your streaming device and go into the PBS Video app, then select the Settings option. In the Settings, select Deactivate and follow the prompts. It will take you out of the app; go back in and it will ask you to Activate and give you a code.
  2. Write down the code and go to http://www.pbs.org/activate on a computer or smartphone. Enter the code. (Please note that it will automatically capitalize everything for you.) It will prompt you to sign in; do so. You should then come to a screen that says your TV has been activated.
  3. Enjoy PBS Passport shows!


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You must activate Passport in order to watch the video that displays the PBS Passport icon . You can still watch hundreds of hours of quality public television shows on your computer, smartphone and tablet without Passport. 

PBS Passport is simply an additional member benefit that offers eligible station donors extended on-demand access to a library of videos. It is entirely up to you whether or not you wish to activate PBS Passport. You will encounter a message asking if you want to activate PBS Passport every time you come to a video whose streaming rights for non-members have expired. PBS Passport allows eligible members to watch some expired or archival content. 

Keep in mind that PBS is not a producer but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. Passport allows extended access to many PBS shows.

If you want to learn more about accessing the PBS Passport benefit, contact your local station or read more about it in our FAQs: http://help.pbs.org/support/home.

See the complete list of devices that support Passport



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To see if your PBS Passport membership has been activated, please click the following link and follow the instructions: https://www.pbs.org/passport/lookup/.

Be sure to use the same email address you used when you signed up for PBS Passport. If your email address is in our system, you will come to a screen that displays:

  • A confirmation that you have activated (a).
  • A link to PBS.org where you can sign in (b).
  • Member status for any additional accounts you may have (c).
  • If you see that an activation link has been emailed to you (d), be sure to check your spam folder to see if the email was inadvertently delivered there. Also, be sure you are checking the correct email account; the email account you used when registering for Passport.

If you get a message saying your email address cannot be found, you are not using the same email address that is on file with your station. Think of any other email addresses you may have used and try signing in with those.




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Passport is a member benefit given to those who have donated a specific amount to their local station; it is not a site separate from PBS.org. The steps below illustrate how to sign in after you have already activated your Passport member benefit

  • To sign into the site, please go to www.pbs.org and click Sign In located in the upper left side of the page. 

  • Sign in with the same Google, Facebook, or PBS Account that you used when you activated Passport. If you use a different email address, your sign in will not work and you will not be able to view Passport videos. Check your email address here

If you do not have a PBS account, click Create one now. Learn how to create a PBS Passport account

  • After logging in, you'll see that all PBS Passport content is designated by the Passport icon (). All videos displaying that icon are designated as PBS Passport content. The icon appears next to your name when you are logged in to the site, as well as next to any video that is designated as a Passport video. The PBS.org website contains both Passport and non-Passport content.

If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.



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If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or click this link.

For detailed instructions on activating your streaming device:

Once you have activated your PBS Passport account, follow the steps below to link your Passport account to your Apple TV.

  • When you have the PBS app open on your Apple TV, click Settings located at the top of the screen.
  • Click Deactivate located at the bottom of the screen. If you have an Apple TV 4, you will instead see an option to "Change Account"

  • A screen indicating the app needs to be activated appears. 
  • Activation instructions are displayed on the screen along with a 7-character activation code.
  • Go to your computer and open a browser such as Chrome, Firefox, or Safari.
  • In the address bar, type http://pbs.org/activate.  
  • Enter the seven-character activation code in the textbox provided. This is NOT your Passport activation code.
  • Click Continue.

  • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account. 
  • Choose the same account you used when you activated Passport. If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.

  • Return to your Apple TV. It has been automatically updated and you can begin watching Passport videos.




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If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or click this link

Once you have activated your PBS Passport account, follow the steps below to link your Passport account to your Amazon Fire TV or Android Smart TV.

  • Open the PBS channel on your device.
  • In the left navigation, open the Settings menu.
  • At the bottom of In the settings menu, select the Change Account option. A box will appear showing which account you are logged in with and give you an option to Log Out or Cancel. Click Log Out.
  • A new option will appear at the top of the app to Activate. Click Activate.
  • Activation instructions appear on the screen along with a 7-character activation code.

  • Go to your computer and open a browser such as Chrome, Firefox, or Safari.
  • In the address bar, type http://pbs.org/activate.  
  • Enter the seven-character activation code in the textbox provided. This is NOT your Passport activation code.
  • Click Continue.

  • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account. 
  • Choose the same account you used when you activated Passport. If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.

  • After signing in, your device has been activated. Return to the device to begin watching Passport videos. 






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If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or click this link.

To activate Passport on your Roku device, watch the following video or the detailed steps below:

  • Open the PBS channel on your Roku device (Figure 1).
Figure 1

roku-activate-home-small.jpg


  • In the top navigation menu, click Settings (Figure 2).

Figure 2

  • At the bottom of In the settings menu, click Deactivate Device. The screen will not change (Figure 3).
Figure 3

  • Confirm that you want to deactivate the device and you will return to the PBS app home screen.
  • Click the blue Activate button in the upper left corner of the screen (Figure 4).
Figure 4

  • You will see a new screen saying the channel needs to be activated. 
  • Activation instructions appear on the screen along with a 7-character activation code (Figure 5).
Figure 5
  • Go to your computer and open a browser such as Chrome, Firefox, or Safari. IF YOU HAVE DONE THIS STEP AND IT'S STILL NOT SUCCESSFUL, PLEASE OPEN A PRIVATE OR INCOGNITO BROWSER WINDOW AND COMPLETE THE FOLLOWING STEPS.
  • In the address bar, type  http://pbs.org/activate .  
  • Enter the seven-character activation code in the textbox provided.  This is NOT your Passport activation code.
  • Click Continue (Figure 6).
Figure 6

  • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account (Figure 7). 
  • Choose the same account you used when you activated Passport . If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.

Figure 7

  • After signing in, your Roku device has been activated. Return to your Roku screen to begin watching Passport videos (Figure 8). 
Figure 8



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Pledge Gift Questions & Membership Updates

To check the status of your pledge gift or to cancel/update your membership, please contact your local PBS station using the following link:


What Is Passport & How to Activate

For more information about Passport activation and how to find Passport videos, please watch the following how-to video:


Passport Video Library

For a selection of available Passport videos including the latest releases, please check out the Passport library:


How-to & Activation Help for Digital Media/Streaming Devices

To setup Passport for your streaming device, please check out the following how-to videos:


More Passport Technical Help


For other questions or problems, please visit our PBS Help Passport FAQs or send us a message.


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After activating your PBS Passport account, you can view PBS Passport content on your computer, iPhone and iPad, Apple TV, Chromecast, and Android app. All PBS Passport content is designated by an icon (). All videos displaying that icon are designated as PBS Passport content. The icon appears next to your name when you are logged in to the site as well as next to any video that is designated as a Passport video.


Click here to learn how to search for Passport videos only




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To find a video on the PBS.org website, you can search by keyword or browse available categories.   

How to search by keyword

How to browse

How to browse for an individual video

How to search for Passport videos only

How to search by keyword

To search by keyword, click the magnifying glass icon in the upper right side of the site and type your search criteria in the textbox provided. When finished, click the magnifying glass icon to the right of your text or tap Enter on your keyboard.


How to browse for a video

You can browse for an individual video or by the Show to which it belongs. To search for a video by the show to which it belongs, click Shows in the top navigation menu. To click for an individual video, click Video.


How to browse for individual videos

After you have clicked Video in the top navigation menu, you can begin browsing the top carousel items by clicking the left and right facing arrows located to the far left and right sides of the carousel images. To pause the carousel rotation, click the pause button located in the lower right side of the screen.



Scroll further down the page to browse videos that are local to the station you are localized to as well as from different genres such as Arts and Music, Culture, Food, History, How-To, and many more. Click the genre heading to view all videos for that genre. 




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Yes. You can access Passport videos in the following ways:

  • Use the search filters
  • Hover over the Video menu item and click Explore Featured Passport Shows
  • Hover over your name in the upper left corner of the page and click [your station] | Passport (example: WETA | Passport)


Each option is displayed below. 


Using Filters

  • Conduct a keyword search using the search textbox located in the upper right side of the screen (Figure 1).
Figure 1


  • Click Show Filters on the right side of the page (Figure 2).

Figure 2


  • Click the Passport Videos link under the FILTER BY ACCESS section to see all Passport videos associated with your search (Figure 3.1).
  • To see non-Passport content only, click the Non Passport Videoslink (Figure 3.2).

Figure 3


Accessing through Video menu item

You can hover your mouse over the Video menu item at the top of the page and click Explore Featured Passport Shows on the right side of the dropdown menu. 


Figure 1


Accessing through your name in the upper left corner


  • When logged in with your Passport-enabled account (designated by a blue icon to the left of your name), hover over your name and click [your local station name] | Passport


If you do not see the blue icon next to your name, this option will not display. You must be logged in with a Passport-enabled account. Check your email to see if it's Passport-enabled


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The PBS Passport library currently offers members more than 1,000 episodes from popular shows like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns. More shows are being added all the time.

Due to streaming rights and legal issues, PBS is unable to distribute a list of Passport shows.

If you are interested in seeing if a specific program is available for online streaming, enter the program's title in the Search Term box at this page: http://www.pbs.org/search/

Not a PBS Passport member? Contact your local station to inquire.

Passport videos are designated by a blue "compass rose" icon as shown in the image below:



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Currently, PBS Passport content is available via:

Clicking on one of the above links for your respective device will take you to a help page with directions for signing in to use your Passport benefit on your device.

*The PBS channel is not available on select older Roku models. The PBS channel is available on most Roku 2 models and newer.

It should be noted that Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. The PBS Video App is also available on Samsung Smart TV models listed above. In all other cases, you can use an HDMI cord, however, for optimal viewing please use one of the options listed above. 



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If you did not receive an activation code, please contact your local station. They can send you an activation link or code.

Be aware that you may be already activated. To confirm that you have activated your Passport account, go to http://www.pbs.org/ and sign in to the site with the same email address you used when you activated your account. If Passport is activated, you will see a small blue and white compass rose symbol next to your name in the upper left corner of the screen. As you search or browse the site, any video bearing that same blue and white compass rose symbol is a designated Passport video.

If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.



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Please begin by checking your email spam folder. If the email is not there, please contact your local station or view this list of possible reasons.

Be sure you are checking the same email account you used when you registered for PBS Passport. Also, please note that after you donate, it can take up to two business days to receive your activation code.

Please keep in mind that often if you are already on PBS.org and you clicked a link to activate your Passport membership, no other action is required. 

To confirm that you have activated your Passport account, go to http://www.pbs.org/, change your local station if it is not showing, and sign in as you did during activation. If your Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. When you search through the site, any video bearing that same blue and white compass rose symbol are videos available to Passport members.

If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.



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Initially, close to a thousand hours of PBS programming across multiple genres including drama, science, history, natural history and the arts will be available in PBS Passport. This library of content will continue to grow over time as more titles are added – so please keep checking back. 



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Availability of certain videos on the PBS.org player and our mobile apps has recently changed. PBS.org and our mobile apps continue to offer access to hundreds of hours of recently broadcast programming, as well as past episodes of popular series, and news, public affairs and independent film series such as FRONTLINE, PBS NEWSHOUR, INDEPENDENT LENS and POV.
Many full episodes of shows such as Downton Abbey and Mercy Street are available for streaming for two weeks after original television broadcast for users without the Passport membership benefit. So for instance, when Downton Abbey airs on television on Sunday night, it is available for streaming on PBS.org on Monday and for two weeks after for all users. After the two-week period is up, the general streaming rights for the episode expire.

Some stations offer a new member benefit called PBS Passport that gives eligible donors and supporters extended access to an on-demand library of quality public television programming online.  The PBS Passport library currently offers members more than 1,000 episodes to watch, with new PBS programs being added weekly. The library features episodes from popular programs like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns — currently Jazz is available.  

If you are interested in the PBS Passport member benefit or are already a contributor, please contact your local station and ask about eligibility and membership activation.




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Please click the following link http://www.pbs.org/passport/lookup/ and enter the contact email for your membership. This is the email address your station contacts you with and can use to look up your membership. 

Entering your email address and clicking on the Find Member button will return one of four results:

  • If the page returns your Passport has not been activated, your Passport is still waiting to be activated before you can use it. Please check your email inbox for the Passport activation email sent to you by your local station. The Lookup Tool should also send you a new activation email with that information. The email will include your four-word activation code and instructions on activating your Passport.
  • If the page returns no member found, please try using the Lookup Tool again and enter another email address which may be connected with your membership. If it is unable to locate your membership under any email address, it's possible your station has no contact email address for your membership or did not set up your Passport benefit. Please contact your local station and ask them to check on your Passport. You can find the contact information for your local station at this page.
  • If the page returns your Passport has expired, please contact your local station and request they update your Passport's expiration date to match your membership. You can find the contact information for your local station at this page.
  • If the page returns your Passport has been activated, you or someone in your household has activated the Passport with an account other than the one you are currently signed in with. Please note the email address you have entered on this Passport Lookup page is only the contact email address on your membership - your Passport can be activated with a different account and not the email address you have entered on this page. Proceed to Step 2 below.
If you are still having trouble, email support.




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If you have already activated your account DO NOT click the activation link again. Simply click Sign In in the upper left corner on PBS.org and begin browsing Passport content.

When you sign in you must use the same email address you used when you activated your Passport membership. 

If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name.


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If your Passport is activated properly, you will see a small blue and white "compass rose" icon (  ) by your name in the upper left portion of the screen. If this icon does not appear next to your name and your Passport benefit is not being recognized, please check the below possibilities and suggestions.

In most cases, this problem occurs when you are signed in at PBS.org using a different sign-in account (an email address associated with a Facebook, Google, or PBS Account) from what you originally activated Passport with. For the quickest resolution, we recommend trying to sign out and sign back in with any other accounts you may have with PBS.

  1. You can also try entering your contact email address for your membership at the Passport Lookup page. This is the email address your station contacts you with and can use to look up your membership. Entering your email address and clicking on the Find Member button will return one of four results:
    • If the page returns no member found, please try using the Lookup Tool again and enter another email address which may be connected with your membership. If it is unable to locate your membership under any email address, it's possible your station has no contact email address for your membership or did not set up your Passport benefit. Please contact your local station and ask them to check on your Passport. You can find the contact information for your local station at this page.
    • If the page returns your Passport has not been activated, your Passport is still waiting to be activated before you can use it. Please check your email inbox for the Passport activation email sent to you by your local station. The Lookup Tool should also send you a new activation email with that information. The email will include your four-word activation code and instructions on activating your Passport.
    • If the page returns your Passport has expired, please contact your local station and request they update your Passport's expiration date to match your membership. You can find the contact information for your local station at this page.
    • If the page returns your Passport has been activated, you or someone in your household has activated the Passport with an account other than the one you are currently signed in with. Please note the email address you have entered on this Passport Lookup page is only the contact email address on your membership - your Passport can be activated with a different account and not the email address you have entered on this page. Proceed to Step 2 below.
  2. If the Passport Lookup page returns your Passport has been activated, and you are signed in, but still do not have access at PBS.org, then you likely have activated your Passport with an account other than the account you are currently signed in with. This can occur if you have set up multiple accounts with PBS in the past. If you activated your Passport after December 2016, you should have received an email stating which account you used to activate your Passport. If you do not have this email, try signing out and signing back in with any other accounts you may have. If you share your membership or household with another person, they may have used their account to activate and not your account.

If the Passport Lookup page said you were activated in Step 1, and you are unable to find the account you activated your Passport with in Step 2, please send us a message at this page and we can retrieve this information for you. In your message please specify the email address you used in the Passport Lookup page as this will help us locate your Passport. Please also specify if you would like to know the account you used to activate Passport and/or if you would like your Passport to be reset so you can activate your Passport with a different account.

Change the Account Linked to My Passport Benefit

If you've activated your Passport benefit but have multiple PBS accounts, only the PBS account linked to your Passport benefit will grant you access to Passport videos. If your access isn't recognized, you may be signed in with a different account.

If you have accidentally linked your Passport benefit to an old account, or you wish to instead link your Passport benefit to a different account, you can change the account linked to your benefit using our Passport Reset Tool.

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Passport is a membership benefit provided by your local station. For security purposes, only your station has access to your membership information and billing.

Because memberships are retained at a local level, you must email or call your local station in order to cancel your Passport membership benefit. Most stations have a way to update your information or contact them at their website, so we suggest looking at your local station's website for more information. You can also use the below link to find contact information for your station to email or call them with.

Find your local station's contact information.

If your station sent you an email confirmation thanking you for your gift, this email also should have had information on how to contact your station.



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PBS Passport is a member benefit from participating PBS stations that gives eligible donors and supporters extended access to an on-demand library of quality public television programming online.  The PBS Passport library features episodes from popular programs, including American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns. 

Local stations give the Passport benefit to their supporters who qualify for their Passport membership benefit. Each station can set their own qualifications for Passport, but most stations give the benefit to members who donate at least $60 a year, or $5 Sustainer/Ongoing-monthly gifts. For the most accurate information, please contact your local station or visit their website.

If you are interested in receiving the Passport membership benefit or are already a contributor with your local station, please contact your local station and ask about their eligibility requirements and membership activation.

If you have additional questions about the Passport membership benefit, please check the list of related questions below or use the search bar above to find additional answers on our PBS Help site


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PBS Passport is an added benefit available to eligible donors of participating PBS stations (i.e.: you must make a donation to your station to receive this benefit). Typically, the PBS Passport member benefit requires a station donation of at least $60 a year, or $5 Sustainer/Ongoing-monthly gifts. Keep in mind that this donation requirement may vary from station to station.

Please refer to your station’s website for service eligibility requirements. Find your local station contact information by using the PBS station finder: http://www.pbs.org/about/about-pbs/stations/.


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The Passport benefit can only be linked to one PBS account at a time. You can create multiple PBS accounts with different email addresses, but only the account you originally linked to your Passport benefit will grant you access to Passport videos. 

PBS offers two ways to change the email address you use with your Passport benefit.

  1. If you would like to simply update the email address of your PBS account, you can make this change through your account's User Profile. Please visit this help page for instructions. Note: You will only be able to update the email address of your PBS account if you have not previously created a new PBS account with the updated email address. Please use the below tool if you have multiple PBS accounts.
  2. If you would like to switch the PBS account you use to log in to watch Passport videos, you can reactivate your Passport benefit with a new account through the Passport Reset Tool. 

Resetting your Passport benefit is easy and only takes a few minutes. 


1. Open the Passport Reset Tool page and click Sign In.

You will see a prompt to sign in with the PBS account linked to your Passport benefit. Click "Sign In" and you will see a login prompt appear.

If you do not remember the PBS account linked to your Passport benefit and have multiple PBS accounts, try signing into each account one at a time. Once you sign in, you will receive a message confirming if the PBS account is linked to your Passport benefit or if you need to try another account.

2. Log in with your PBS account.

Choose one of the three login options (PBS Account, Google, or Facebook) and enter the email address and personal password for your account. This will be a PBS account you previously created to originally activate your Passport benefit.

Don't remember your password or receive an invalid login error message? Reset your PBS account password here.

3. Confirm your Passport benefit reset.

We will also send you an email confirming your Passport benefit has been reset, as well as a link to reactivate your benefit at a later time if you have to step away from your computer before you can reactivate your benefit.

When you originally donated with your local station, you may have provided an email address to contact you at and we will ask you to confirm if you would still like to use this email address. If you would like to use this email address, select that email address.

If you would instead like to use a new email address, select "A different email address" and enter the email address you would prefer to use.

Once you have selected your preferred email address, select the "Reset My Passport Access and Send My Activation Email" button below to continue.

4. Reactivate your Passport benefit.

Your Passport benefit has been reset and you can now reactivate it with a different PBS account.

Select "Reactivate My Benefit" to continue.

If you need help with the Passport activation process, please visit this help page with instructions and images on how to activate your benefit.

Once your benefit has been successfully reactivated with your new PBS account, you will see the below "Activation Complete" screen and can begin watching Passport videos again.


Common Issues and Solutions

No Passport Membership Benefits

The message means you have signed into the Passport Reset Tool with a PBS account that is not linked to an active Passport benefit. We recommend signing out and signing back in with another PBS account you or someone in your household may use. You may have set up an older PBS account in the past when you originally activated your Passport benefit.

*This message does not always mean you are not a member with your local station or that you do not have the Passport benefit. Your Passport benefit likely exists, but is linked to a different PBS account or has not yet been activated.


Passport Benefit Expired

The PBS account you signed in with is linked to a Passport benefit, however the expiration date of the Passport benefit has passed. Please contact your local station to inquire about your membership and billing, and either renew your membership or request they update the expiration date of your Passport benefit.


Unable to sign into my PBS account


If you are unable to sign into your PBS account because you have forgotten your password, or because you previously used a Facebook or Google login option which you no longer have access through, please reset your password for your PBS account

Once you have reset your password for your PBS account, return to the Passport Reset Tool and log in with your email address and new password.

If you are unable to reset your password for your PBS account because you no longer have access to the email inbox for your email address of your PBS account, please send our support team a message with the email address of your previous PBS account and the email address you currently use.


Frequently Asked Questions and Answers

What information do I need to provide in order to use this tool?

You will need the email address and personal password of the PBS account you originally linked to your Passport benefit. If you do not remember the personal password for this PBS account, you can reset the password for the PBS account at this page. If you no longer have access to the inbox for this email address, please submit a message to us at the bottom of this site requesting that your benefit be reset.


Do I need to make a new donation when my Passport benefit is reset?

You will not need to make a new donation, or make any updates to your billing information. If you ever need to update your billing information, or would like to renew or cancel your recurring donation, please contact your local station.


What will happen to my saved Favorites and Watchlist on my PBS account if I use this tool?

This tool does not delete your original PBS account, however saved videos and shows will remain on your original PBS account. When you reactivate your benefit with a different PBS account, the new PBS account will not share the same saved videos and shows.


Can I update the email address on my PBS account without using this tool?

You can update the email address for your PBS account by signing in to your User Profile and selecting "Edit" or "Update Personal Information." However, you will only be able to update your account to an email address that is not already in use - if you have set up multiple PBS accounts already, then you cannot use the same email address for two PBS accounts.


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Membership information is retained on a local level so please contact your local station directly to inquire about your eligibility.




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No. You can view Passport videos just by logging in to PBS.org and local station sites from your computer, smartphone and tablet. 

Currently, PBS Passport content is available:

  • via your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer (see your local station website or PBS.org). 
  • on PBS Video iOS and Android apps for smartphones and tablets
  • Apple TV
  • Roku
  • Chromecast
  • Amazon Fire TV
  • Amazon Fire Stick
  • Android Smart TV
  • Samsung Smart TV (2017-2019 models)

We will expand access to additional devices and platforms over time. 

It should be noted that Passport is not optimized for smart TVs, though we do offer an app for the Smart TVs listed above. In all other cases you can use an HDMI cord, however, for optimal viewing please use one of the options listed above.


*** If you have older browser versions, please update to the latest version before trying to view PBS Passport content. ***


*** Keep in mind you must sign in to the website or app using the same login information that you used when activating your Passport account. ***


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Yes. PBS Passport is a new member benefit from participating PBS stations and in order to take advantage of it, you must identify your station. You can select any station in the country by searching by state or zip code, or find the station that is closest to where you live. Just keep in mind that the station to which you donate when signing up for the PBS Passport member benefit is the same station you need to select on PBS.org when you want to view Passport content. For example, if you donate to KQED you can only watch Passport videos when you have selected KQED on PBS.org.

Learn how to change your station

If you are using the PBS Video app on a streaming device, you can change your local station through the Settings menu within the PBS Video app.



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Yes. Many videos can be streamed online at PBS.org and other sites and apps without requiring a Passport benefit. And of course, PBS shows will continue to be broadcast to the public over the air. 

PBS Passport is a membership benefit that allows you extended access to some shows when their streaming rights have expired or they have otherwise become unavailable for general streaming.



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Currently, PBS Passport content is available via:

*The PBS channel is not available on select older Roku models. The PBS channel is available on most Roku 2 models and newer.

UPDATE YOUR BROWSER:

Update Safari

Update Google Chrome

Update Internet Explorer

Update Firefox

It should be noted that Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. In all other cases, you can use an HDMI cord, however, for optimal viewing please use one of the options listed above.

** Watching PBS shows on your television remains the same and is not affected by PBS Passport. 


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Most PBS streaming video – including PBS Passport – is available only within the United States. 

PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are generally confined to dissemination within the United States.

While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each program does not exceed its granted rights, which unfortunately eliminates international streaming ability for PBS programs outside the US.

We regret not being able to offer all our content online to our supporters.




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PBS KIDS shows are not currently available in PBS Passport, however, we may include KIDS programming in the future.  



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Yes, you can stream Passport videos with your Apple TV once you've activated Passport. Learn how to activate Passport

To watch Passport videos on your Apple TV, please make sure the account you used to activate Passport is the same as the account you used to activate the PBS app on the Apple TV. To see if you've used the same account, try watching any Passport video on Apple TV.

If you encounter an error that says you are unable to watch the video because you need to activate Passport, it is likely that the account you used to activate the PBS app on Apple TV is different from the account you used to activate Passport.

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The following is a list of smart TVs and connected TV devices that support Passport:

  • Roku devices, including Roku-based TVs
  • Apple TV devices
  • Chromecast devices, including TVs with “Chromecast Built-In”
  • Amazon Fire TV and Fire Stick devices, including “Fire TV Edition” TV sets
  • Android TV devices, including Android-based Smart TVs
  • Samsung Smart TV (2017-2019 models)



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If you are using the PBS Video app for iPad, you can sign in to your Passport account from the Settings menu at the top of the app when you first open the app. Look for the "Sign In" option and sign in with the Facebook, Google, or PBS account you tied to Passport during activation.

If you are using the Safari browser to go to pbs.org on your iPad, look for the Sign In option in the top left corner. You may have to open our menu by clicking the three horizontal lines icon in the same corner.

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Generally speaking, no. Passport is a membership benefit provided by your local public television station. We recommend checking with your local public television station directly as your local station may have a membership agreement set up with your radio station. Public television contact information can be found here: http://www.pbs.org/about/about-pbs/stations/




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After you make a donation to your local station, your activation code will be sent out to you within two business days. Memberships are retained at a local level so time frames may vary depending on how your station handles their donations and memberships. Most stations provide instant access through email or their web pages, but do not be alarmed if your station does not instantly provide an activation code as your station will send you that information as soon as they can.

Please be aware that if you receive a confirmation email from your station stating that your donation has been received, that is not your activation email. Your activation code will be delivered to you in a separate email. 

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Each PBS station is operated independently and may have its own guidelines regarding Passport. Please contact your station directly to inquire about their rules and regulations.

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We understand that issues of privacy and data sharing are extremely important. As a not-for-profit institution, our goal is to collect only the information that enables PBS and your local station to provide the best online experience possible.  

PBS is committed to protecting users’ privacy. Our policies and procedures can be reviewed in more detail on our web site. Click here to read more about our privacy policy.

PBS Passport is currently available only to a station’s eligible donors who authorize PBS and their local station to share viewing data with each other and their authorized service provider, which is necessary for the delivery of this service. If you do not authorize the sharing of this viewing information, we cannot initiate access to this member benefit. 

This agreement must be renewed every two years for continued access to the PBS Passport membership benefit. When it is time to renew your agreement, the next time you log in with your Passport-enabled PBS account you will be greeted with a prompt asking you to accept the terms and conditions you have previously agreed to. 

  • If you accept the terms and conditions, you will be taken to the PBS.org home page where you can continue to watch your favorite programming. 
  • If you decline the terms and conditions, you will be signed out of your Passport-enabled PBS account, and on your next login you will be asked to accept the terms and conditions or decline. Selecting the decline option does not automatically cancel your Passport membership benefit. To cancel, please see below.

If you wish to opt out of Passport, you can call or email your local station to cancel your contribution. Station contact information can be found at our Station Lookup Tool, or by visiting your local station's website. Click here to find your station's contact information.

We hope you will continue to watch and enjoy programming on your local station.


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No, currently PBS does not support video downloading for offline viewing.

Passport videos are included with our online streaming services through PBS.org or supported apps and websites. A network connection is required to stream these videos.

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Yes, you can use your Passport membership benefit on multiple devices.

Passport activation codes can only be used once to activate your Passport with your Facebook, Google, or PBS account.

With every device, simply sign in with the same Facebook, Google, or PBS account you used to activate Passport and that device will have access. There is no limit to the number of devices you can sign in on at once, though streaming different videos at the same time may cause strain on your network depending on your internet speed.

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The following steps illustrate the Passport activation process from beginning to end. You can activate your PBS Passport account from your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer.

A video overview of the Passport activation process is also available below.


After you have received an email from PBS, click Click Here to Activate Now(Figure 1).

Figure 1

  • You are directed to an activation screen where you should be automatically localized to your preferred station. The logo designates the station to which you are localized. (Learn how to change your station
  • Click the checkbox stating that you allow PBS to share your viewing history (Figure 2). * Please note that you must check this box to continue with the Passport activation process.
Figure 2

  • Click Confirm (Figure 3).
Figure 3

  • Your activation is complete. Click Get Started to begin watching Passport content (Figure 4).
Figure 4

  • Passport content is designated by a blue "compass rose" icon. The icon also appears next to your name, indicating that you are logged in and can view Passport videos.
If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name.


Figure 5


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To confirm that you have activated your Passport account, go to http://www.pbs.org/ and sign in using the same email address and password you used when you activated Passport. To ensure you see all local Passport content, be sure you have selected your local station. Learn how to select a station

If Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. When you search through the site, any video bearing that same blue and white compass rose symbol are Passport videos.

If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.

Scroll down this page to learn how to fully activate Passport.

If your membership is not activated, please follow the instructions below:

  1. Go to pbs.org/passport
  2. You will be asked for an activation code, which is four words separated by hyphens (example: purple-fox-banner-edge). Please note that it will automatically capitalize everything for you. 
  3. Press Continue.
  4. You will be brought to a page asking you to sign in with Google, Facebook, or PBS account. Please note that if you are also using Passport on a Roku, Apple TV, or Amazon Fire TV, we recommend that you activate your Passport account with the same email used to set up the device when you first purchased it.
  5. After you sign in, you must check the box saying you accept the terms and conditions, then press the Confirm button. If everything is done correctly, you will be brought to a page that says you're activated.

To check to see if your Passport has been successfully activated, please click here and enter your email address. If it says you are unactivated, you missed a step and need to go through the process again.

If you are viewing Passport on a streaming device such as Roku, Apple TV, or Amazon Fire TV, please follow the instructions below. If you do NOT have a streaming device, you are done and can now watch Passport shows.

  1. Go to your streaming device and go into the PBS Video app, then select the Settings option. In the Settings, select Deactivate and follow the prompts. It will take you out of the app; go back in and it will ask you to Activate and give you a code.
  2. Write down the code and go to http://www.pbs.org/activate on a computer or smartphone. Enter the code. (Please note that it will automatically capitalize everything for you.) It will prompt you to sign in; do so. You should then come to a screen that says your TV has been activated.
  3. Enjoy PBS Passport shows!


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You must activate Passport in order to watch the video that displays the PBS Passport icon . You can still watch hundreds of hours of quality public television shows on your computer, smartphone and tablet without Passport. 

PBS Passport is simply an additional member benefit that offers eligible station donors extended on-demand access to a library of videos. It is entirely up to you whether or not you wish to activate PBS Passport. You will encounter a message asking if you want to activate PBS Passport every time you come to a video whose streaming rights for non-members have expired. PBS Passport allows eligible members to watch some expired or archival content. 

Keep in mind that PBS is not a producer but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. Passport allows extended access to many PBS shows.

If you want to learn more about accessing the PBS Passport benefit, contact your local station or read more about it in our FAQs: http://help.pbs.org/support/home.

See the complete list of devices that support Passport



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To see if your PBS Passport membership has been activated, please click the following link and follow the instructions: https://www.pbs.org/passport/lookup/.

Be sure to use the same email address you used when you signed up for PBS Passport. If your email address is in our system, you will come to a screen that displays:

  • A confirmation that you have activated (a).
  • A link to PBS.org where you can sign in (b).
  • Member status for any additional accounts you may have (c).
  • If you see that an activation link has been emailed to you (d), be sure to check your spam folder to see if the email was inadvertently delivered there. Also, be sure you are checking the correct email account; the email account you used when registering for Passport.

If you get a message saying your email address cannot be found, you are not using the same email address that is on file with your station. Think of any other email addresses you may have used and try signing in with those.




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Passport is a member benefit given to those who have donated a specific amount to their local station; it is not a site separate from PBS.org. The steps below illustrate how to sign in after you have already activated your Passport member benefit

  • To sign into the site, please go to www.pbs.org and click Sign In located in the upper left side of the page. 

  • Sign in with the same Google, Facebook, or PBS Account that you used when you activated Passport. If you use a different email address, your sign in will not work and you will not be able to view Passport videos. Check your email address here

If you do not have a PBS account, click Create one now. Learn how to create a PBS Passport account

  • After logging in, you'll see that all PBS Passport content is designated by the Passport icon (). All videos displaying that icon are designated as PBS Passport content. The icon appears next to your name when you are logged in to the site, as well as next to any video that is designated as a Passport video. The PBS.org website contains both Passport and non-Passport content.

If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.



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If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or click this link.

For detailed instructions on activating your streaming device:

Once you have activated your PBS Passport account, follow the steps below to link your Passport account to your Apple TV.

  • When you have the PBS app open on your Apple TV, click Settings located at the top of the screen.
  • Click Deactivate located at the bottom of the screen. If you have an Apple TV 4, you will instead see an option to "Change Account"

  • A screen indicating the app needs to be activated appears. 
  • Activation instructions are displayed on the screen along with a 7-character activation code.
  • Go to your computer and open a browser such as Chrome, Firefox, or Safari.
  • In the address bar, type http://pbs.org/activate.  
  • Enter the seven-character activation code in the textbox provided. This is NOT your Passport activation code.
  • Click Continue.

  • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account. 
  • Choose the same account you used when you activated Passport. If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.

  • Return to your Apple TV. It has been automatically updated and you can begin watching Passport videos.




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If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or click this link

Once you have activated your PBS Passport account, follow the steps below to link your Passport account to your Amazon Fire TV or Android Smart TV.

  • Open the PBS channel on your device.
  • In the left navigation, open the Settings menu.
  • At the bottom of In the settings menu, select the Change Account option. A box will appear showing which account you are logged in with and give you an option to Log Out or Cancel. Click Log Out.
  • A new option will appear at the top of the app to Activate. Click Activate.
  • Activation instructions appear on the screen along with a 7-character activation code.

  • Go to your computer and open a browser such as Chrome, Firefox, or Safari.
  • In the address bar, type http://pbs.org/activate.  
  • Enter the seven-character activation code in the textbox provided. This is NOT your Passport activation code.
  • Click Continue.

  • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account. 
  • Choose the same account you used when you activated Passport. If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.

  • After signing in, your device has been activated. Return to the device to begin watching Passport videos. 






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If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or click this link.

To activate Passport on your Roku device, watch the following video or the detailed steps below:

  • Open the PBS channel on your Roku device (Figure 1).
Figure 1

roku-activate-home-small.jpg


  • In the top navigation menu, click Settings (Figure 2).

Figure 2

  • At the bottom of In the settings menu, click Deactivate Device. The screen will not change (Figure 3).
Figure 3

  • Confirm that you want to deactivate the device and you will return to the PBS app home screen.
  • Click the blue Activate button in the upper left corner of the screen (Figure 4).
Figure 4

  • You will see a new screen saying the channel needs to be activated. 
  • Activation instructions appear on the screen along with a 7-character activation code (Figure 5).
Figure 5
  • Go to your computer and open a browser such as Chrome, Firefox, or Safari. IF YOU HAVE DONE THIS STEP AND IT'S STILL NOT SUCCESSFUL, PLEASE OPEN A PRIVATE OR INCOGNITO BROWSER WINDOW AND COMPLETE THE FOLLOWING STEPS.
  • In the address bar, type  http://pbs.org/activate .  
  • Enter the seven-character activation code in the textbox provided.  This is NOT your Passport activation code.
  • Click Continue (Figure 6).
Figure 6

  • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account (Figure 7). 
  • Choose the same account you used when you activated Passport . If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.

Figure 7

  • After signing in, your Roku device has been activated. Return to your Roku screen to begin watching Passport videos (Figure 8). 
Figure 8



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If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or click this link.


For activation instructions, watch the following video or follow the detailed steps below:


Before beginning the activation process, please review PBS's Privacy Policy and Terms of Use 




  • Click the PBS app icon on your Roku screen (Figure 1).
Figure 1

roku-activate-home-small.jpg


  • A screen appears with a seven-digit activation code. You will need this code for the next step.


Figure 2


***The image below is an example; do NOT use the code in the image below. Use the unique code that appears on your screen.***




***PLEASE NOTE THAT YOU MUST PERFORM THESE NEXT STEPS ON A COMPUTER, YOU CANNOT ACTIVATE DIRECTLY FROM THE ROKU SCREEN.***
  • On your computer, tablet, or phone, open a browser such as Chrome, Firefox, or Safari.
  • In the address bar at the top, type http://www.pbs.org/activate
  • Type your seven-digit activation code in the textbox provided.
  • Click or tap Continue.
* If typing "pbs.org/activate" into your browser is not successful, please click the following link: http://www.pbs.org/activate.

Figure 3



  • After selecting Continue, you are taken to a page where you can sign in to the app in one of three ways: 
    • PBS Account - 
    • Google account - use the login and password that you use when you sign on to your Google account at www.google.com.
    • Facebook account - use the login and password that you use when you sign on to your Facebook account at www.facebook.com.

Note: If you do not have a PBS account, create one by clicking 
Create one here. Scroll down to the bottom of this page for instructions on how to create a PBS account.


Figure 4



----------------------------------------------------------------------------------------------------------------------------------------------------------------------------

If you encounter the message below, go back to http://www.pbs.org/activate, re-enter your activation code, and click Continue. If you see the error message again, contact the support team.


----------------------------------------------------------------------------------------------------------------------------------------------------------------------------


How to create a PBS account


Creating a PBS account allows you to use the same email address and password across all PBS products. This section demonstrates how to create a PBS account only. To create a Facebook or Google account, you must go to those individual websites (www.facebook.com and www.google.com).


Watch the video tutorial


  • On your computer, tablet, or phone, go to www.pbs.org and click Sign in located in the upper left side of the screen (Figure 1).

Figure 1




  • Click Sign in with Email (Figure 2).


Figure 2



  • In the first two textboxes, type your first and last name. Type your email address in the second two textboxes then create and type your password in the Password textbox (Figure 3.1). Your password must have at least 8 characters and include both letters and numbers.
  • Click Register (Figure 3.2).

* You can click the Keep me signed in checkbox to stay signed in to PBS.org.


Figure 3



  • After clicking Register, you are signed in to PBS and are directed to the PBS.org homepage. Your first name shows at the top of the page (Figure 4). 

***Use this login and password any time you log in to PBS products.***


Figure 4






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Pledge Gift Questions & Membership Updates

To check the status of your pledge gift or to cancel/update your membership, please contact your local PBS station using the following link:


What Is Passport & How to Activate

For more information about Passport activation and how to find Passport videos, please watch the following how-to video:


Passport Video Library

For a selection of available Passport videos including the latest releases, please check out the Passport library:


How-to & Activation Help for Digital Media/Streaming Devices

To setup Passport for your streaming device, please check out the following how-to videos:


More Passport Technical Help


For other questions or problems, please visit our PBS Help Passport FAQs or send us a message.


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Please watch the following video to learn how to activate Passport on your 4th generation Apple TV: https://youtu.be/L0dYCv07Cgc

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After activating your PBS Passport account, you can view PBS Passport content on your computer, iPhone and iPad, Apple TV, Chromecast, and Android app. All PBS Passport content is designated by an icon (). All videos displaying that icon are designated as PBS Passport content. The icon appears next to your name when you are logged in to the site as well as next to any video that is designated as a Passport video.


Click here to learn how to search for Passport videos only




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To find a video on the PBS.org website, you can search by keyword or browse available categories.   

How to search by keyword

How to browse

How to browse for an individual video

How to search for Passport videos only

How to search by keyword

To search by keyword, click the magnifying glass icon in the upper right side of the site and type your search criteria in the textbox provided. When finished, click the magnifying glass icon to the right of your text or tap Enter on your keyboard.


How to browse for a video

You can browse for an individual video or by the Show to which it belongs. To search for a video by the show to which it belongs, click Shows in the top navigation menu. To click for an individual video, click Video.


How to browse for individual videos

After you have clicked Video in the top navigation menu, you can begin browsing the top carousel items by clicking the left and right facing arrows located to the far left and right sides of the carousel images. To pause the carousel rotation, click the pause button located in the lower right side of the screen.



Scroll further down the page to browse videos that are local to the station you are localized to as well as from different genres such as Arts and Music, Culture, Food, History, How-To, and many more. Click the genre heading to view all videos for that genre. 




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Yes. You can access Passport videos in the following ways:

  • Use the search filters
  • Hover over the Video menu item and click Explore Featured Passport Shows
  • Hover over your name in the upper left corner of the page and click [your station] | Passport (example: WETA | Passport)


Each option is displayed below. 


Using Filters

  • Conduct a keyword search using the search textbox located in the upper right side of the screen (Figure 1).
Figure 1


  • Click Show Filters on the right side of the page (Figure 2).

Figure 2


  • Click the Passport Videos link under the FILTER BY ACCESS section to see all Passport videos associated with your search (Figure 3.1).
  • To see non-Passport content only, click the Non Passport Videoslink (Figure 3.2).

Figure 3


Accessing through Video menu item

You can hover your mouse over the Video menu item at the top of the page and click Explore Featured Passport Shows on the right side of the dropdown menu. 


Figure 1


Accessing through your name in the upper left corner


  • When logged in with your Passport-enabled account (designated by a blue icon to the left of your name), hover over your name and click [your local station name] | Passport


If you do not see the blue icon next to your name, this option will not display. You must be logged in with a Passport-enabled account. Check your email to see if it's Passport-enabled


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The PBS Passport library currently offers members more than 1,000 episodes from popular shows like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns. More shows are being added all the time.

Due to streaming rights and legal issues, PBS is unable to distribute a list of Passport shows.

If you are interested in seeing if a specific program is available for online streaming, enter the program's title in the Search Term box at this page: http://www.pbs.org/search/

Not a PBS Passport member? Contact your local station to inquire.

Passport videos are designated by a blue "compass rose" icon as shown in the image below:



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Currently, PBS Passport content is available via:

Clicking on one of the above links for your respective device will take you to a help page with directions for signing in to use your Passport benefit on your device.

*The PBS channel is not available on select older Roku models. The PBS channel is available on most Roku 2 models and newer.

It should be noted that Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. The PBS Video App is also available on Samsung Smart TV models listed above. In all other cases, you can use an HDMI cord, however, for optimal viewing please use one of the options listed above. 



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If your Passport is activated properly, you will see a small blue and white "compass rose" icon (  ) by your name in the upper left portion of the screen. If this icon does not appear next to your name and your Passport benefit is not being recognized, please check the below possibilities and suggestions.

In most cases, this problem occurs when you are signed in at PBS.org using a different sign-in account (an email address associated with a Facebook, Google, or PBS Account) from what you originally activated Passport with. For the quickest resolution, we recommend trying to sign out and sign back in with any other accounts you may have with PBS.

  1. You can also try entering your contact email address for your membership at the Passport Lookup page. This is the email address your station contacts you with and can use to look up your membership. Entering your email address and clicking on the Find Member button will return one of four results:
    • If the page returns no member found, please try using the Lookup Tool again and enter another email address which may be connected with your membership. If it is unable to locate your membership under any email address, it's possible your station has no contact email address for your membership or did not set up your Passport benefit. Please contact your local station and ask them to check on your Passport. You can find the contact information for your local station at this page.
    • If the page returns your Passport has not been activated, your Passport is still waiting to be activated before you can use it. Please check your email inbox for the Passport activation email sent to you by your local station. The Lookup Tool should also send you a new activation email with that information. The email will include your four-word activation code and instructions on activating your Passport.
    • If the page returns your Passport has expired, please contact your local station and request they update your Passport's expiration date to match your membership. You can find the contact information for your local station at this page.
    • If the page returns your Passport has been activated, you or someone in your household has activated the Passport with an account other than the one you are currently signed in with. Please note the email address you have entered on this Passport Lookup page is only the contact email address on your membership - your Passport can be activated with a different account and not the email address you have entered on this page. Proceed to Step 2 below.
  2. If the Passport Lookup page returns your Passport has been activated, and you are signed in, but still do not have access at PBS.org, then you likely have activated your Passport with an account other than the account you are currently signed in with. This can occur if you have set up multiple accounts with PBS in the past. If you activated your Passport after December 2016, you should have received an email stating which account you used to activate your Passport. If you do not have this email, try signing out and signing back in with any other accounts you may have. If you share your membership or household with another person, they may have used their account to activate and not your account.

If the Passport Lookup page said you were activated in Step 1, and you are unable to find the account you activated your Passport with in Step 2, please send us a message at this page and we can retrieve this information for you. In your message please specify the email address you used in the Passport Lookup page as this will help us locate your Passport. Please also specify if you would like to know the account you used to activate Passport and/or if you would like your Passport to be reset so you can activate your Passport with a different account.

Change the Account Linked to My Passport Benefit

If you've activated your Passport benefit but have multiple PBS accounts, only the PBS account linked to your Passport benefit will grant you access to Passport videos. If your access isn't recognized, you may be signed in with a different account.

If you have accidentally linked your Passport benefit to an old account, or you wish to instead link your Passport benefit to a different account, you can change the account linked to your benefit using our Passport Reset Tool.


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If you did not receive an activation code, please contact your local station. They can send you an activation link or code.

Be aware that you may be already activated. To confirm that you have activated your Passport account, go to http://www.pbs.org/ and sign in to the site with the same email address you used when you activated your account. If Passport is activated, you will see a small blue and white compass rose symbol next to your name in the upper left corner of the screen. As you search or browse the site, any video bearing that same blue and white compass rose symbol is a designated Passport video.

If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.



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Please begin by checking your email spam folder. If the email is not there, please contact your local station or view this list of possible reasons.

Be sure you are checking the same email account you used when you registered for PBS Passport. Also, please note that after you donate, it can take up to two business days to receive your activation code.

Please keep in mind that often if you are already on PBS.org and you clicked a link to activate your Passport membership, no other action is required. 

To confirm that you have activated your Passport account, go to http://www.pbs.org/, change your local station if it is not showing, and sign in as you did during activation. If your Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. When you search through the site, any video bearing that same blue and white compass rose symbol are videos available to Passport members.

If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.



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Initially, close to a thousand hours of PBS programming across multiple genres including drama, science, history, natural history and the arts will be available in PBS Passport. This library of content will continue to grow over time as more titles are added – so please keep checking back. 



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Availability of certain videos on the PBS.org player and our mobile apps has recently changed. PBS.org and our mobile apps continue to offer access to hundreds of hours of recently broadcast programming, as well as past episodes of popular series, and news, public affairs and independent film series such as FRONTLINE, PBS NEWSHOUR, INDEPENDENT LENS and POV.
Many full episodes of shows such as Downton Abbey and Mercy Street are available for streaming for two weeks after original television broadcast for users without the Passport membership benefit. So for instance, when Downton Abbey airs on television on Sunday night, it is available for streaming on PBS.org on Monday and for two weeks after for all users. After the two-week period is up, the general streaming rights for the episode expire.

Some stations offer a new member benefit called PBS Passport that gives eligible donors and supporters extended access to an on-demand library of quality public television programming online.  The PBS Passport library currently offers members more than 1,000 episodes to watch, with new PBS programs being added weekly. The library features episodes from popular programs like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns — currently Jazz is available.  

If you are interested in the PBS Passport member benefit or are already a contributor, please contact your local station and ask about eligibility and membership activation.




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Please click the following link http://www.pbs.org/passport/lookup/ and enter the contact email for your membership. This is the email address your station contacts you with and can use to look up your membership. 

Entering your email address and clicking on the Find Member button will return one of four results:

  • If the page returns your Passport has not been activated, your Passport is still waiting to be activated before you can use it. Please check your email inbox for the Passport activation email sent to you by your local station. The Lookup Tool should also send you a new activation email with that information. The email will include your four-word activation code and instructions on activating your Passport.
  • If the page returns no member found, please try using the Lookup Tool again and enter another email address which may be connected with your membership. If it is unable to locate your membership under any email address, it's possible your station has no contact email address for your membership or did not set up your Passport benefit. Please contact your local station and ask them to check on your Passport. You can find the contact information for your local station at this page.
  • If the page returns your Passport has expired, please contact your local station and request they update your Passport's expiration date to match your membership. You can find the contact information for your local station at this page.
  • If the page returns your Passport has been activated, you or someone in your household has activated the Passport with an account other than the one you are currently signed in with. Please note the email address you have entered on this Passport Lookup page is only the contact email address on your membership - your Passport can be activated with a different account and not the email address you have entered on this page. Proceed to Step 2 below.
If you are still having trouble, email support.




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If you have already activated your account DO NOT click the activation link again. Simply click Sign In in the upper left corner on PBS.org and begin browsing Passport content.

When you sign in you must use the same email address you used when you activated your Passport membership. 

If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name.


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If you have received this message, it means that your Passport account has already been activated and, fortunately, you only need to activate once. To confirm that you are activated, please go to http://www.pbs.org  and sign in with the same email (Facebook, Google, or PBS Account) that you used when you activated

If your Passport is activated properly, you will see a small blue and white "compass rose" icon (  ) by your name in the upper left portion of the screen. You may then search through the site, and any videos bearing that blue and white compass rose icon are available to Passport members only.

If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.



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If your Passport is activated properly, you will see a small blue and white "compass rose" icon (  ) by your name in the upper left portion of the screen. If this icon does not appear next to your name and your Passport benefit is not being recognized, please check the below possibilities and suggestions.

In most cases, this problem occurs when you are signed in at PBS.org using a different sign-in account (an email address associated with a Facebook, Google, or PBS Account) from what you originally activated Passport with. For the quickest resolution, we recommend trying to sign out and sign back in with any other accounts you may have with PBS.

  1. You can also try entering your contact email address for your membership at the Passport Lookup page. This is the email address your station contacts you with and can use to look up your membership. Entering your email address and clicking on the Find Member button will return one of four results:
    • If the page returns no member found, please try using the Lookup Tool again and enter another email address which may be connected with your membership. If it is unable to locate your membership under any email address, it's possible your station has no contact email address for your membership or did not set up your Passport benefit. Please contact your local station and ask them to check on your Passport. You can find the contact information for your local station at this page.
    • If the page returns your Passport has not been activated, your Passport is still waiting to be activated before you can use it. Please check your email inbox for the Passport activation email sent to you by your local station. The Lookup Tool should also send you a new activation email with that information. The email will include your four-word activation code and instructions on activating your Passport.
    • If the page returns your Passport has expired, please contact your local station and request they update your Passport's expiration date to match your membership. You can find the contact information for your local station at this page.
    • If the page returns your Passport has been activated, you or someone in your household has activated the Passport with an account other than the one you are currently signed in with. Please note the email address you have entered on this Passport Lookup page is only the contact email address on your membership - your Passport can be activated with a different account and not the email address you have entered on this page. Proceed to Step 2 below.
  2. If the Passport Lookup page returns your Passport has been activated, and you are signed in, but still do not have access at PBS.org, then you likely have activated your Passport with an account other than the account you are currently signed in with. This can occur if you have set up multiple accounts with PBS in the past. If you activated your Passport after December 2016, you should have received an email stating which account you used to activate your Passport. If you do not have this email, try signing out and signing back in with any other accounts you may have. If you share your membership or household with another person, they may have used their account to activate and not your account.

If the Passport Lookup page said you were activated in Step 1, and you are unable to find the account you activated your Passport with in Step 2, please send us a message at this page and we can retrieve this information for you. In your message please specify the email address you used in the Passport Lookup page as this will help us locate your Passport. Please also specify if you would like to know the account you used to activate Passport and/or if you would like your Passport to be reset so you can activate your Passport with a different account.

Change the Account Linked to My Passport Benefit

If you've activated your Passport benefit but have multiple PBS accounts, only the PBS account linked to your Passport benefit will grant you access to Passport videos. If your access isn't recognized, you may be signed in with a different account.

If you have accidentally linked your Passport benefit to an old account, or you wish to instead link your Passport benefit to a different account, you can change the account linked to your benefit using our Passport Reset Tool.

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You must sign out of all current sessions online (on your computer, phone, tablet, etc) through the pbs.org website and/or on the app, and sign back in using the new login information. If you do not see your name or the sign in option at the top of the page, please look for three horizontal lines on the right side of the page of the website or app. If your Passport account is already activated you do not need to activate again. Afterward, please reactivate your Roku device by signing in with PBS Account using the new email and password.


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If you would like to check if your Passport is expired, you can enter your contact email address in the lookup field at this page: http://www.pbs.org/passport/lookup

Note: This tool is looking for the contact email address. This address may be different from the email you activated Passport with and sign in with. It may be an older email address you've used with your station in the past, or an email address belonging to another member in your household. In some cases your station may have never received a contact email address from you, in which case it will return no results found.

Your Passport benefit should be tied to your membership with your local station. It should expire when your membership with your station expires.

However, it is possible for a mismatch between the Passport benefit's expiration date and your membership expiration date. This can occur when your station is waiting on a recent donation to finish processing, or if a technical error occurred when your station updated your Passport's expiration date.

Please contact your local station to inquire about your Passport's expiration date and request they update it. This will be a simple check between your membership records to find your actual expiration date, and then your station will manually update the expiration date on your Passport to match.

To find the contact information for your station, visit your station's website, or use the lookup tool on this page: http://www.pbs.org/about/about-pbs/stations/

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When you enter your four-word activation code at http://www.pbs.org/passport you should continue to a screen welcoming you to your new benefit.

If you encounter an error message, it will usually be one of the below. Next to each error message is a description of why it occurred and how to fix it.

  1. "The Activation Code you entered is already activated. Please Sign In or contact support." Your Passport benefit has been previously activated, either by you or someone else in your household. Visit http://www.pbs.org and sign in with the account you used to activate Passport.
  2. "We're sorry, there is a problem with your activation code. To see if you have an account in our system, please use our Member Lookup." Please double-check your code for any misspellings or special characters. If your code looks correct, your benefit may be expired or disabled by your station. Visit the Member Lookup link and enter your contact email address for more information.
  3. "Note: Activation Codes are composed of four words separated by hyphens (example: WHEN-COURSE-HUMAN-EVENTS)." Please double-check your code is made up of four words with a hyphen or dash between each word.

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It sounds like you may have multiple PBS accounts and are signed in with an email address that is different from the one you initially used to activate Passport. The email address you have on file with your station, (i.e.: the email address you used when you made a donation) is often not the same as the email you used when you activated Passport. Try a different email address when logging in to see if it works. 

If your Passport is activated properly, you will see a small blue and white "compass rose" icon (  ) by your name in the upper left portion of the screen. 

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Passport is a membership benefit provided by your local station. For security purposes, only your station has access to your membership information and billing.

Because memberships are retained at a local level, you must email or call your local station in order to cancel your Passport membership benefit. Most stations have a way to update your information or contact them at their website, so we suggest looking at your local station's website for more information. You can also use the below link to find contact information for your station to email or call them with.

Find your local station's contact information.

If your station sent you an email confirmation thanking you for your gift, this email also should have had information on how to contact your station.



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Passport is a membership benefit provided by your local station. For security purposes, only your station has access to your membership information and billing.

Because memberships are retained at a local level, you must email or call your local station in order to update your membership information, just as address, phone number, or other contact information. This also includes any updates to your billing information, such as a new card number.

Most stations have a way to update your information or contact them at their website, so we suggest looking at your local station's website for more information. You can also use the below link to find contact information for your station to email or call them with.

Find your local station's contact information.

If your station sent you an email confirmation thanking you for your gift, this email also should have had information on how to contact your station.


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To find out when a video will expire, click on the video and beneath the video image you will see an expiration date. If there is no expiration date, the video is not expected to expire. Keep in mind that all expiration dates are set for Eastern Standard Time (EST).


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As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. When Downton Abbey airs on television on Sunday, it is available for free streaming on PBS.org on Monday and for up to two weeks after. Then the episode is no longer available for free streaming. Please try to watch each episode online within two weeks of its original television broadcast.


Some shows are available for extended viewing via the PBS Passport member benefit. Learn more


Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

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Yes. When viewing a video, hover your mouse or click the HD icon located in the bottom right side of the video screen. Click the desired streaming rate.


HD definitions for video playback are only available to users who have logged in with a PBS Account at the top of the site where it says Sign In. Once you Sign In, you will see additional HD options available when clicking the HD button on the bottom right of the player for all videos which have HD definitions available.


Some of our episodes may be older in age and may not have HD definitions available as when they were uploaded an HD copy of the video was not available. All new national programming should have HD definitions available.



Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

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There are a few different reasons why you may have received this message. 


1. The streaming rights for the video you are trying to watch may have expired. 


As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. If a video has expired, PBS no longer holds rights to stream this program online. In these cases, an expiration date will be listed beneath the video title.


Please keep in mind that many videos, such as each episode of Downton Abbey, are available for streaming the day after they are broadcast on television and for up to two weeks after for users without the Passport benefit. So when an episode airs on television on Sunday evening, it is available online Monday and for the next two weeks. 



2. It's possible that your station does not offer the local station membership benefit Passport, which allows members extended access to a library of public television. 


If your local station does not currently offer PBS Passport, feel free to contact them and ask if they have plans to in the future. If the video has a small blue compass rose icon () next to its title, then it is available exclusively for PBS stations which offer the Passport benefit. Learn more about PBS Passport



3. Our distribution rights are fairly limited and are generally confined to dissemination within the United States.

 

While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each program does not exceed its granted rights, which unfortunately eliminates international streaming ability for PBS programs outside the US.


We regret not being able to offer all our content online to our supporters. Please accept our apologies for the inconvenience.


 

You can also see if the video you are looking for is available for a small charge through iTunes or on DVD at http://shoppbs.org.


Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

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Yes. Please click here to livestream NewsHour: http://www.ustream.tv/pbsnewshour


NewsHour episodes can also be found online at www.pbs.org approximately 24 hours after they have been broadcast.

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To search for all Masterpiece shows:

  • Click Shows in the top navigation menu on pbs.org (1). 
  • Click the magnifying glass icon in the upper right side of the screen (2).
  • Type Masterpiece in the search textbox (3).

All Masterpiece shows are listed.


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My List can be accessed by clicking hovering over your name in the upper left corner and clicking My List. You must be logged in to pbs.org or your local station site to access My List. 



My List is divided in to Shows and Videos. Click Shows or Videos beneath the My List heading. The text highlighted in blue indicates the type of content you are viewing. In the example below, we are viewing Shows.


Related topics:

What is My List?

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Remove shows

  • Click the thumbnail image of the show you want to remove from My List. 

  • Beneath the video, click My List. The button is highlighted in blue, indicating it is part of My List.

  • The My List button returns to the inactive state and the show is removed from My List but can be added again at any time.

Remove videos


Each video in your video My List has a blue "X" and the word Remove located in the upper right side of the video. Click Remove or click the X to delete the video. You cannot recover a video that has been deleted; you must locate the video again and add it to your Watchlist.


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*** Keep in mind that if you have saved a video to your Watchlist and the video expires, you cannot view the video anymore. ***


Add a Show

  • To add a show to your My List, click My List located beneath the large image on any show page. 

  • The My List button turns blue, indicating the show has been added to your My List.


Add a video

  • There are two different ways you can add a video to My List. You can add it by clicking My List when hovering over the the video thumbnail in the Videos section of the website...

  • Or you can click on a video and click My List located in the bottom right side of the video.

  • After clicking My List, the button turns blue, indicating that is active and the item has been added to My List.

  • Go to My List to view the new item. The most recently added items appear at the top of the list.


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  • From PBS.org, click TV Schedules in the top navigation menu (Figure 1.1). This usually opens a new browser window to the station's website. When finished, simply close the browser window to return to PBS.org.
  • In the left corner you will see your chosen station. To choose another station schedule, click the station logo then click Change Your Local Station link (Figure 1.2) and change your preferred station.


Figure 1



How to quickly view the primetime schedule
  • Hover over TV Schedules link in the top navigation menu until the primetime schedule for the current day and following day appears (Figure 2.1).
  • Click Full Schedule to view the entire schedule (Figure 2.2).

Figure 2



Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

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  • In the top navigation menu, hover over the current station logo and lick Change Your Local Station (Figure 1).

Figure 1




  • A list of local stations appear. You can click one of the stations displayed (Figure 2.1) or select another station by clicking More Stations (Figure 2.2)

Figure 2


  • You have two ways to search for stations:

  1. Search by Zip code by typing the zip code of the area where the station you want to localize to resides and clicking Search by ZIP Code.
  2. Search by state by clicking the Select State dropdown menu, click the state you want and click Search by State. 

Figure 3

  • A list of available stations appear, click the station you prefer (Figure 4.1) and click Confirm Station (Figure 4.2).
Figure 4



The logo of your new station is displayed (Figure 5). You can now access the current station's local TV schedule.


Figure 5


Related topics:

Can I choose any station in the United States?

How do I make a donation?

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

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Yes. You can select any station in the vast PBS network to be your preferred station. Keep in mind that if you make a donation to PBS, you will be directed to the donation page for the station to which you are localized.


What does localized mean?


Localized simply means the station you have chosen as your local station when you come to PBS.org. You an be auto-localized based on your location or you can choose the station to which you want to be localized. You can change your preferred station at any time. Learn how


Related topics:

How do I change my preferred station?

How do I make a donation?

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

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Yes. The user experience for PBS.org is built on localization. This allows the site to present content from and about your own community, which many visitors find helpful. While entering a station is necessary, you are able to choose any zip code and/or station in the entire country.   

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Yes. The PBS app is free on Roku.

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Yes. You'll need to open a browser on your computer, tablet, or phone and enter http://www.pbs.org/activate in the address bar. Type your activation code in the textbox provided and click Continue.


After you have completed these steps, go back to your Roku device and your PBS app will be activated.



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To create a PBS Account, follow the instructions below. 


Watch the video tutorial


* Please note that creating a Facebook and Google account can be done on the Facebook (https://www.facebook.com/) and Google websites (https://www.google.com/intl/en/mail/help/about.html). 


  • When you first come to PBS.org, click Sign in located in the upper left side of the screen (Figure 1).


Figure 1




  • Next to "Don't have a PBS Account?" click Create one now (Figure 2).

Figure 2


  • In the Name textbox, type your full name. Type your email address in the textboxes provided then create a password and type it into the Password textbox (Figure 3.1). Your password must have at least 8 characters and include both letters and numbers.
  • Click Register (Figure 3.2).

Figure 3


  • Once you click Register, you are signed in to PBS and are directed to the video homepage with your name showing at the top of the page (Figure 4).  Use this login and password any time you log in to PBS products.

Figure 4


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If you do not want to log in to the app using your Facebook or Google accounts, you can use a PBS account.  A PBS account is a PBS-specific account that is used to log on to various PBS products such as our app. The information you provide is private and is not shared with anyone. Once you create a PBS account, you can log in using that email address and password each time you use the PBS app. It is completely separate from Facebook and Google. 


Learn how to create a PBS account


  • When you first come to video.pbs.org, click Sign in located in the upper left side of the screen (Figure 1).

Figure 1


  • Click Sign in with Email (Figure 2).


Figure 2


  • Click Create a PBS Account (Figure 3).


Figure 3


  • In the Name textbox, type your full name. Type your email address in the textboxes provided then create a password and type it into the Password textbox (Figure 4.1). Your password must have at least 8 characters and include both letters and numbers.
  • Click Register (Figure 4.2).


Figure 4

  • Once you click Register, you are signed in to PBS and are directed to the video homepage with your full name showing at the top of the page (Figure 5).  Use this login and password any time you log in to PBS products.

Figure 5



Related topics:

I don't want to sign in with Facebook or Google. What can I do?

I don't want to log in with my Google account. How do I disassociate my Google account from the PBS app?

I don't want to log in with Facebook. How do I disassociate my PBS app login from my Facebook account?

I can't log in because I don't have an account, what can I do?

How do I play a video?

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The easiest way to find full episodes by genre is as follows:

  • From the top navigation bar, click Shows (Figure 1.1).
  • Click the Filter by Genre dropdown menu and click Drama (Figure 1.2).
  • Click the icon with horizontal lines in the Layout category on the right side of your screen (Figure 1.3). When it is blue, that means it is activated.
  • All Shows in the Drama genre appear and you can easily scan each show to see how many videos are available and access the latest episode (Figure 1.4).


Figure 1


Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

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The easiest way to search for a video on PBS.org is to use the keyword search feature located in the upper right side of the PBS.org website. If you want to see Nature's Soul of the Elephant, you can simply type "Nature Soul of the Elephant." You can use quotation marks around the title for more accurate results or, if you are not sure of the exact title, just type keywords. 


If you are searching for a specific episode of a show, you can type the show name and season and episode number in the keyword search. For example, Poldark Season 1 Episode 2. 


  • In the top navigation menu of PBS.org, click Video (1).
  • Click the magnifying glass icon located in the upper right side of the screen (2).
  • Type keywords from the name of the video in the search textbox (3).
  • Results appear in the search results section (4).





Not finding what you were searching for?

If no full episodes appear after your search, it is likely we do not have the streaming rights for your desired program and are unfortunately unable to offer online streaming for that program at this time. For more information, visit our help page on available content for streaming.








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Keep in mind that when searching, Passport shows will not show up in your search results unless you have signed up for your local station's Passport member benefit. Learn more about Passport


PBS shows are organized as seasons so you can search for all episodes of an entire season. PBS.org is not organized in such a way that all episodes of every season can display at once. You must view episodes by season. 

  • Search or browse for the show you want to search and click the show's image thumbnail or See All Videos.

  • Click Episodes.

  • Click the Season dropdown menu on the right side of the screen and click the season number or name that holds the episode you want to watch.
  • The selected season displays above the episodes.

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To search for all Masterpiece shows:

  • Click Shows in the top navigation menu on pbs.org (1). 
  • Click the magnifying glass icon in the upper right side of the screen (2).
  • Type Masterpiece in the search textbox (3).

All Masterpiece shows are listed.



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Viewing History is a collection of videos you have saved, videos you are in the progress of watching, as well as a history of videos you've watched. You must be logged in to PBS.org in order to see your Viewing History. Expired videos will not appear in your Viewing History.


  • Access your Viewing History by hovering your mouse over your name in the upper left side of PBS.org. 
  • When the dropdown menu displays, click Viewing History.



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To find out when a video will expire, click on the video and beneath the video image you will see an expiration date. If there is no expiration date, the video is not expected to expire. Keep in mind that all expiration dates are set for Eastern Standard Time (EST).


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. When Downton Abbey airs on television on Sunday, it is available for free streaming on PBS.org on Monday and for up to two weeks after. Then the episode is no longer available for free streaming. Please try to watch each episode online within two weeks of its original television broadcast.


Some shows are available for extended viewing via the PBS Passport member benefit. Learn more


Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. When viewing a video, hover your mouse or click the HD icon located in the bottom right side of the video screen. Click the desired streaming rate.


HD definitions for video playback are only available to users who have logged in with a PBS Account at the top of the site where it says Sign In. Once you Sign In, you will see additional HD options available when clicking the HD button on the bottom right of the player for all videos which have HD definitions available.


Some of our episodes may be older in age and may not have HD definitions available as when they were uploaded an HD copy of the video was not available. All new national programming should have HD definitions available.



Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

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Can you please tell us how we can improve this article?

You may be hearing the Descriptive Video Service (DVS) option made available to audiences who are blind or visually impaired. You can turn this feature off and on fairly easily.


Most newer-model TVs with stereophonic sound systems are able to receive a Second Audio Program (SAP) which provides enriched verbal descriptions of what is heard and seen on a TV's primary audio and video channels. Most TVs and VCRs require you to select the SAP channel in order to receive and record DVS. The selector is usually labeled SAP, MTS, Audio 2, or Audio B on your TV panel, remote-control device, or on-screen menu. Un-selecting the SAP channel should eliminate the DVS option.


If you're not able to un-select the SAP channel, review your TV manual or contact a TV vendor who can guide you through the process. Like closed captioning, DVS was also pioneered by PBS to ensure the widest possible audience is served.


Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

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Can you please tell us how we can improve this article?

One possibility is that you have installed AdBlock (including AdBlock Plus and AdBlock Pro) on your computer. PBS videos will not play if you are blocking the ads. To fix this, you can:

  • turn off AdBlock 
  • exclude PBS.org pages from being affected by AdBlock

If the solutions below do not help, please try another browser such as Chrome, Firefox, Internet Explorer, or Safari. Be sure all browsers are up to date.

 

How to fix it

  • To turn off AdBlock click the menu in the upper right side of the page and click Pause AdBlock (1).
  • To exclude pages on PBS.org click the menu in the upper right side and click either Don't run on this page or Don't run on pages on this domain (2).


Figure 1


AdBlock can also look like the following:

Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

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There are a few different reasons why you may have received this message. 


1. The streaming rights for the video you are trying to watch may have expired. 


As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. If a video has expired, PBS no longer holds rights to stream this program online. In these cases, an expiration date will be listed beneath the video title.


Please keep in mind that many videos, such as each episode of Downton Abbey, are available for streaming the day after they are broadcast on television and for up to two weeks after for users without the Passport benefit. So when an episode airs on television on Sunday evening, it is available online Monday and for the next two weeks. 



2. It's possible that your station does not offer the local station membership benefit Passport, which allows members extended access to a library of public television. 


If your local station does not currently offer PBS Passport, feel free to contact them and ask if they have plans to in the future. If the video has a small blue compass rose icon () next to its title, then it is available exclusively for PBS stations which offer the Passport benefit. Learn more about PBS Passport



3. Our distribution rights are fairly limited and are generally confined to dissemination within the United States.

 

While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each program does not exceed its granted rights, which unfortunately eliminates international streaming ability for PBS programs outside the US.


We regret not being able to offer all our content online to our supporters. Please accept our apologies for the inconvenience.


 

You can also see if the video you are looking for is available for a small charge through iTunes or on DVD at http://shoppbs.org.


Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

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Yes. Please click here to livestream NewsHour: http://www.ustream.tv/pbsnewshour


NewsHour episodes can also be found online at www.pbs.org approximately 24 hours after they have been broadcast.

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Unfortunately advancement isn't always in our control. As plugins like Flashplayer are updated we must also update our site to run these new versions of software. If we did not update our site to work with newer versions of software, it would likely cause more issues to arise, even among current browsers.


We recommend checking to see if you can update your current browsers or download a new one, like Google Chrome, to see if any version you can access can run our site.



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To search for all Masterpiece shows:

  • Click Shows in the top navigation menu on pbs.org (1). 
  • Click the magnifying glass icon in the upper right side of the screen (2).
  • Type Masterpiece in the search textbox (3).

All Masterpiece shows are listed.


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My List can be accessed by clicking hovering over your name in the upper left corner and clicking My List. You must be logged in to pbs.org or your local station site to access My List. 



My List is divided in to Shows and Videos. Click Shows or Videos beneath the My List heading. The text highlighted in blue indicates the type of content you are viewing. In the example below, we are viewing Shows.


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What is My List?

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Remove shows

  • Click the thumbnail image of the show you want to remove from My List. 

  • Beneath the video, click My List. The button is highlighted in blue, indicating it is part of My List.

  • The My List button returns to the inactive state and the show is removed from My List but can be added again at any time.

Remove videos


Each video in your video My List has a blue "X" and the word Remove located in the upper right side of the video. Click Remove or click the X to delete the video. You cannot recover a video that has been deleted; you must locate the video again and add it to your Watchlist.


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No. All content that you have added to your My List remains there until you remove it. It should be noted that any content that has expired will not play.


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*** Keep in mind that if you have saved a video to your Watchlist and the video expires, you cannot view the video anymore. ***


Add a Show

  • To add a show to your My List, click My List located beneath the large image on any show page. 

  • The My List button turns blue, indicating the show has been added to your My List.


Add a video

  • There are two different ways you can add a video to My List. You can add it by clicking My List when hovering over the the video thumbnail in the Videos section of the website...

  • Or you can click on a video and click My List located in the bottom right side of the video.

  • After clicking My List, the button turns blue, indicating that is active and the item has been added to My List.

  • Go to My List to view the new item. The most recently added items appear at the top of the list.


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If you are using a touch screen laptop, clicking your name in the upper left corner with your mouse may not surface the dropdown menu. The dropdown menu, however, does work when you use your computer's touch screen function. Using your finger, tap your name on the screen and the My List menu should appear.  


You can also access your My List here: 

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Yes. You can rearrange your My List videos in one of the following ways:


  1. Click the grey patterned block to the left of the item you want to move and drag it to its new position.
  2. Click Reorder and in the textbox provided, type a number for the item's new position, and click Go.


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  • From PBS.org, click TV Schedules in the top navigation menu (Figure 1.1). This usually opens a new browser window to the station's website. When finished, simply close the browser window to return to PBS.org.
  • In the left corner you will see your chosen station. To choose another station schedule, click the station logo then click Change Your Local Station link (Figure 1.2) and change your preferred station.


Figure 1



How to quickly view the primetime schedule
  • Hover over TV Schedules link in the top navigation menu until the primetime schedule for the current day and following day appears (Figure 2.1).
  • Click Full Schedule to view the entire schedule (Figure 2.2).

Figure 2



Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

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  • In the top navigation menu, hover over the current station logo and lick Change Your Local Station (Figure 1).

Figure 1




  • A list of local stations appear. You can click one of the stations displayed (Figure 2.1) or select another station by clicking More Stations (Figure 2.2)

Figure 2


  • You have two ways to search for stations:

  1. Search by Zip code by typing the zip code of the area where the station you want to localize to resides and clicking Search by ZIP Code.
  2. Search by state by clicking the Select State dropdown menu, click the state you want and click Search by State. 

Figure 3

  • A list of available stations appear, click the station you prefer (Figure 4.1) and click Confirm Station (Figure 4.2).
Figure 4



The logo of your new station is displayed (Figure 5). You can now access the current station's local TV schedule.


Figure 5


Related topics:

Can I choose any station in the United States?

How do I make a donation?

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

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Yes. You can select any station in the vast PBS network to be your preferred station. Keep in mind that if you make a donation to PBS, you will be directed to the donation page for the station to which you are localized.


What does localized mean?


Localized simply means the station you have chosen as your local station when you come to PBS.org. You an be auto-localized based on your location or you can choose the station to which you want to be localized. You can change your preferred station at any time. Learn how


Related topics:

How do I change my preferred station?

How do I make a donation?

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

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Yes. The user experience for PBS.org is built on localization. This allows the site to present content from and about your own community, which many visitors find helpful. While entering a station is necessary, you are able to choose any zip code and/or station in the entire country.   

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Due to streaming rights, we must restrict access for our online streaming as we are legally unable to offer this content outside of the United States, however, we can make exceptions for residents on US military bases stationed overseas.


Please check with your IT department and provide us with an IP address for your military base and we can make an exception for your area.


If you reside outside of the military base, we will unfortunately be unable to provide an exclusion for you.


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Yes. The PBS app is free on Roku.

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Yes. You'll need to open a browser on your computer, tablet, or phone and enter http://www.pbs.org/activate in the address bar. Type your activation code in the textbox provided and click Continue.


After you have completed these steps, go back to your Roku device and your PBS app will be activated.



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If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or click this link.

For detailed instructions on activating your streaming device:

Before beginning the activation process, please review PBS's Privacy Policy and Terms of Use 


  • Click the PBS app icon on your Roku screen (Figure 1).
Figure 1

roku-activate-home-small.jpg

  • A screen appears with a seven-digit activation code. You will need this code for the next step.

Figure 2

***The image below is an example; do NOT use the code in the image below. Use the unique code that appears on your screen.***

***PLEASE NOTE THAT YOU MUST PERFORM THESE NEXT STEPS ON A COMPUTER, YOU CANNOT ACTIVATE DIRECTLY FROM THE ROKU SCREEN.***
  • On your computer, tablet, or phone, open a browser such as Chrome, Firefox, or Safari.
  • In the address bar at the top, type http://www.pbs.org/activate
  • Type your seven-digit activation code in the textbox provided.
  • Click or tap Continue.
* If typing "pbs.org/activate" into your browser is not successful, please click the following link: http://www.pbs.org/activate.

Figure 3

  • After selecting Continue, you are taken to a page where you can sign in to the app in one of three ways: 
    • PBS Account - 
    • Google account - use the login and password that you use when you sign on to your Google account at www.google.com.
    • Facebook account - use the login and password that you use when you sign on to your Facebook account at www.facebook.com.

Note: If you do not have a PBS account, create one by clicking 
Create one here. Scroll down to the bottom of this page for instructions on how to create a PBS account.

Figure 4


 
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------

If you encounter the message below, go back to http://www.pbs.org/activate, re-enter your activation code, and click Continue. If you see the error message again, contact the support team.


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How to create a PBS account

Creating a PBS account allows you to use the same email address and password across all PBS products. This section demonstrates how to create a PBS account only. To create a Facebook or Google account, you must go to those individual websites (www.facebook.com and www.google.com).

Watch the video tutorial

  • On your computer, tablet, or phone, go to www.pbs.org and click Sign in located in the upper left side of the screen (Figure 1).

Figure 1


  • Click Sign in with Email (Figure 2).

Figure 2


  • In the first two textboxes, type your first and last name. Type your email address in the second two textboxes then create and type your password in the Password textbox (Figure 3.1). Your password must have at least 8 characters and include both letters and numbers.
  • Click Register (Figure 3.2).
* You can click the Keep me signed in checkbox to stay signed in to PBS.org.

Figure 3


  • After clicking Register, you are signed in to PBS and are directed to the PBS.org homepage. Your first name shows at the top of the page (Figure 4). 

***Use this login and password any time you log in to PBS products.***

Figure 4

Related topics:

What is Passport?

Does Passport cost anything?

Can I use the PBS app on Roku without activating?

I activated my Roku account but my Watchlist isn't synced with the Watchlist on my computer

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

I already have the PBS app on my Roku, why do I need to activate?

Can I stream Passport content on my Apple TV?


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To create a PBS Account, follow the instructions below. 


Watch the video tutorial


* Please note that creating a Facebook and Google account can be done on the Facebook (https://www.facebook.com/) and Google websites (https://www.google.com/intl/en/mail/help/about.html). 


  • When you first come to PBS.org, click Sign in located in the upper left side of the screen (Figure 1).


Figure 1




  • Next to "Don't have a PBS Account?" click Create one now (Figure 2).

Figure 2


  • In the Name textbox, type your full name. Type your email address in the textboxes provided then create a password and type it into the Password textbox (Figure 3.1). Your password must have at least 8 characters and include both letters and numbers.
  • Click Register (Figure 3.2).

Figure 3


  • Once you click Register, you are signed in to PBS and are directed to the video homepage with your name showing at the top of the page (Figure 4).  Use this login and password any time you log in to PBS products.

Figure 4


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If you do not want to log in to the app using your Facebook or Google accounts, you can use a PBS account.  A PBS account is a PBS-specific account that is used to log on to various PBS products such as our app. The information you provide is private and is not shared with anyone. Once you create a PBS account, you can log in using that email address and password each time you use the PBS app. It is completely separate from Facebook and Google. 


Learn how to create a PBS account


  • When you first come to video.pbs.org, click Sign in located in the upper left side of the screen (Figure 1).

Figure 1


  • Click Sign in with Email (Figure 2).


Figure 2


  • Click Create a PBS Account (Figure 3).


Figure 3


  • In the Name textbox, type your full name. Type your email address in the textboxes provided then create a password and type it into the Password textbox (Figure 4.1). Your password must have at least 8 characters and include both letters and numbers.
  • Click Register (Figure 4.2).


Figure 4

  • Once you click Register, you are signed in to PBS and are directed to the video homepage with your full name showing at the top of the page (Figure 5).  Use this login and password any time you log in to PBS products.

Figure 5



Related topics:

I don't want to sign in with Facebook or Google. What can I do?

I don't want to log in with my Google account. How do I disassociate my Google account from the PBS app?

I don't want to log in with Facebook. How do I disassociate my PBS app login from my Facebook account?

I can't log in because I don't have an account, what can I do?

How do I play a video?

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If you cannot see the logout link in the dropdown menu in the top of the page, please try minimizing your browser window to change the menu view. Follow the steps below to learn how to do this.


  • Click the minimize icon on your browser (Figure 1). The minimize icon is located on the left on Macs and on the right on PCs.
Figure 1


  • Click your mouse on the edge of the browser window and drag it until the menu in the upper left compresses to three horizontal bars.
  • Click the horizontal bars to expand the menu (Figure 2).
Figure 2


  • Click Open (Figure 3).
Figure 3


  • Click Sign Out (Figure 4).
Figure 4



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  • Click your name at the top of the page and click Favorite Shows from the dropdown menu (Figure 1).

Figure 1



  • Click the thumbnail image of the favorite show that holds the video you want to watch (Figure 2).

Figure 2


  • Click the play button in the center of the large image at the top of the page (Figure 3).

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You can Favorite a show or add an individual video to your Watchlist. This section shows you how to Favorite a show. (Learn how to add a video to your Watchlist


How to Favorite a show


You can favorite a show from both a show page and a video page. To favorite a show from a show page, click the Add to Favorites button on the video image.



To favorite a show from a video page, click the Favorite This Show button below the video image.



Related topics:

How do I watch a video that is in my Favorites?

How do I play a video?

How do I favorite a show?

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How to Favorite a show

Learn how to add a video to your Watchlist 


You can favorite a show from both a show page and a video page. To favorite a show from a show page, click the Add to Favorites button on the video image.



To favorite a show from a video page, click the Favorite This Show button below the video image.



Related topics:

How do I watch a video that is in my Favorites?

How do I play a video?

How do I favorite a video?

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The easiest way to find full episodes by genre is as follows:

  • From the top navigation bar, click Shows (Figure 1.1).
  • Click the Filter by Genre dropdown menu and click Drama (Figure 1.2).
  • Click the icon with horizontal lines in the Layout category on the right side of your screen (Figure 1.3). When it is blue, that means it is activated.
  • All Shows in the Drama genre appear and you can easily scan each show to see how many videos are available and access the latest episode (Figure 1.4).


Figure 1


Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

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The easiest way to search for a video on PBS.org is to use the keyword search feature located in the upper right side of the PBS.org website. If you want to see Nature's Soul of the Elephant, you can simply type "Nature Soul of the Elephant." You can use quotation marks around the title for more accurate results or, if you are not sure of the exact title, just type keywords. 


If you are searching for a specific episode of a show, you can type the show name and season and episode number in the keyword search. For example, Poldark Season 1 Episode 2. 


  • In the top navigation menu of PBS.org, click Video (1).
  • Click the magnifying glass icon located in the upper right side of the screen (2).
  • Type keywords from the name of the video in the search textbox (3).
  • Results appear in the search results section (4).





Not finding what you were searching for?

If no full episodes appear after your search, it is likely we do not have the streaming rights for your desired program and are unfortunately unable to offer online streaming for that program at this time. For more information, visit our help page on available content for streaming.








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Keep in mind that when searching, Passport shows will not show up in your search results unless you have signed up for your local station's Passport member benefit. Learn more about Passport


PBS shows are organized as seasons so you can search for all episodes of an entire season. PBS.org is not organized in such a way that all episodes of every season can display at once. You must view episodes by season. 

  • Search or browse for the show you want to search and click the show's image thumbnail or See All Videos.

  • Click Episodes.

  • Click the Season dropdown menu on the right side of the screen and click the season number or name that holds the episode you want to watch.
  • The selected season displays above the episodes.

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To search for all Masterpiece shows:

  • Click Shows in the top navigation menu on pbs.org (1). 
  • Click the magnifying glass icon in the upper right side of the screen (2).
  • Type Masterpiece in the search textbox (3).

All Masterpiece shows are listed.



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Viewing History is a collection of videos you have saved, videos you are in the progress of watching, as well as a history of videos you've watched. You must be logged in to PBS.org in order to see your Viewing History. Expired videos will not appear in your Viewing History.


  • Access your Viewing History by hovering your mouse over your name in the upper left side of PBS.org. 
  • When the dropdown menu displays, click Viewing History.



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Yes. The PBS app is free of charge and supports iOS versions 7 and later as well as Android 4+. If you have a device that is older than the supported versions, you can open a browser window on your device and type in video.pbs.org to enjoy many of the same features of the app.


Related topics:

How do I download the app?

I have downloaded the app, what do I do now?

Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

I cannot connect to the app, help!

Is the app compatible with Chromecast?

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  • Android users can go to the Google Play store on your device and search for PBS video.  
  • iPhone and iPad users can go the Apple App store on your device and search for PBS video.


Once the app shows up in your search results, tap the download icon on Apple devices or tap Install on Android. The app icon is blue with the PBS logo as shown here:


Related topics:

Is the PBS app free?

I have downloaded the app, what do I do now?

Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

I cannot connect to the app, help!

Is the app compatible with Chromecast?

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When you launch the app for the first time you’ll see an animated intro that plays automatically. At the bottom of the screen you have two options:

  1. Tap Not Now to begin browsing the app without logging in (Figure 1.1) 
  2. Tap Sign In to log in and begin your localized experience (Figure 1.2).


Logging in to the app allows you to:

  • create and access your Watchlist
  • view your local TV Schedule
  • donate to your local station


Figure 1




If you do not have a login, create an account by tapping Create one now next to Don't Have a PBS Account? (Figure 2).


Figure 2


Related topics:

Is the PBS app free?

How do I download the app?

Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

I cannot connect to the app, help!

Is the app compatible with Chromecast?

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Yes. The app and website experience are completely integrated. This means that the settings you select on PBS.org will surface when you open the app and vice versa. For example, if you are signed in to PBS.org on your computer and add a show to your Watchlist, and then open the PBS app on your phone or other device, that show will also appear on your Watchlist in the app.  


Features are only consistent if you are logged in to both the app and your computer with the same login information. If you log in to PBS.org on your computer using your Google account, you must log in to the PBS app with the same Google account information.


Related topics:

Is the PBS app free?

How do I download the app?

I have downloaded the app, what do I do now?

I cannot connect to the app, help!

Is the app compatible with Chromecast?

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***Be sure your operating system and the PBS app are both updated to the latest version***


Usually, this is caused by a problem with your internet connection or the settings on your device. Please try these steps to fix your connection:

  • Reboot your device (power off, power on). 
  • Turn Wi-Fi off and back on. 
  • Try connecting to different Wi-Fi hotspots. 
  • Be sure Airplane mode is off. 
  • If you are often connected to Wi-Fi, check your Wi-Fi sleep policy and make sure it is set to "Always" or "Only when plugged in." 
  • Reboot your Wi-Fi Router. 
  • Delete and re-install the app (Note: This will not affect your Watchlist)  
  • Upgrade to the latest version for your device.


Related topics:

Is the PBS app free?

How do I download the app?

I have downloaded the app, what do I do now?

Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

How do I view Shows on the iPhone/iPad app?

Is the app compatible with Chromecast?

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If you are using an antenna, simply select a Broadcast TV channel available in the list of providers. For instance, if you are a WSKG viewer, you would select one of the following options:


  • Broadcast TV - Binghamton 
  • Broadcast TV - Elmira (Corning).


Related topics:

Is the PBS app free?

How do I download the app?

I have downloaded the app, what do I do now?

Is the app compatible with Chromecast?

I don't see the Chromecast icon on the app.

I can't connect to the app, help!

Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

How do I view Shows on the iPhone/iPad app?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each show does not exceed its granted rights, which unfortunately eliminates international streaming ability for some PBS shows outside the U.S.


We regret not being able to offer our supporters all of our online content.


Related topics:

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes, the Xbox app was recently retired. We apologize for any inconvenience.


You can still access PBS programming on a wide array of platforms, including the PBS Video app for desktop, tablet and mobile, as well as Roku, AppleTV and Amazon Fire TV and Chromecast. A list of ways users can stream PBS and PBS KIDS content can be found at: http://www.pbs.org/anywhere/.


Related topics:

Is the PBS app free?

How do I download the app?

I have downloaded the app, what do I do now?

Is the app compatible with Chromecast?

I don't see the Chromecast icon on the app.

I can't connect to the app, help!

Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

How do I view Shows on the iPhone/iPad app?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Not your first time logging in? Learn how to log in again

How to log in for the first time


If you have just downloaded the app, follow the steps below to log in for the first time. 

  • Tap the green Sign In button found on the opening animated screen. 



  • Log on to the app with your Google account, Facebook account, or your PBS account and click Sign in.




How to log in


If you have logged in to the app before, follow the steps below to log in again.


  • From your Settings screen, click Sign in.


    • Log on to the app with your Google or Facebook account, or if you sign in with your PBS account, enter your email address and password and tap Sign in.


    Related topics:

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    In order to sign in to the PBS app, you must have a Facebook, Google, or PBS account. This section provides instructions on how to create each of these accounts. 


    Sign in with Facebook:

    • Go to the Facebook website (www.facebook.com) and create an account
    • Once your account has been created, go to the PBS app and tap Sign in located in Settings menu on your device. 
    • Tap Sign in with Facebook
    • Enter the same email address and password you used when you created your Facebook account.


    Sign in with Google:
    • Go to the Google website (www.google.com) and create an account
    • Once your account has been created, 

      go to the PBS app and tap

       Sign in located in Settings menu on your device
    • Tap Sign in with Google
    • Enter the same email address and password you used when you created your Google account.

    Sign in with PBS Account:

    • Tap Sign in then tap Create one now located directly beneath the green Sign in button. 
    • Fill out the fields listed and tap Create Account.
    • You are now logged in to the app. Whenever you return to the app, use the same email address and password and tap Sign in.


    Related topics:

    How do I download the app?

    How do I download the iPhone/iPad app?

    How do I sign out of the iPhone/iPad app?

    How do I browse the iPhone/iPad app?

    Is the PBS app free?

    I have downloaded the app, what do I do now?

    Is the app compatible with Chromecast?

    I don't see the Chromecast icon on the app.

    I can't connect to the app, help!

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    How do I view Shows on the iPhone/iPad app?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    If you no longer want to have your Facebook account associated with your app login experience, you can disassociate the two from the Facebook website. 


    • Open your Facebook account.
    • On the left side navigation menu, in the Apps section, click More.

    Figure 1


    • Click Settings (Figure 2).

    Figure 2


    • In the search textbox, type PBS.
    • When the PBS app logo appears, click it (Figure 3).
    Figure 3


    • At the bottom of the popup box, click Remove App (Figure 4).
    Figure 4

    • Click Remove to confirm (Figure 5).
    Figure 5


    The PBS app is now disassociated from your Facebook account and you can login with either your email address or Google account.


    If you no longer have access to your Facebook account, or the above does not work, please try the below process:


    Please go to https://account.pbs.org/oauth2/send-reset-password/, enter your email address, and click the green Reset button.

    • You should get an email with the subject "Reset your PBS Account Password" with a link inside the email to create a new password (Figure 6).
    Figure 6



    • Clicking the link will take you to the screen below. Choose a new password and enter it twice then click Reset (Figure 7).


    Figure 7

    • This will set a password for your PBS Account, which is not associated with Facebook. This means that on all PBS websites you can choose the “Sign in with Email” option and login with the same email address and the password you just created.

    After this process, you should no longer be prompted to sign in with Facebook.

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?
    • If you no longer want to log in to the PBS app using your Google account, click the patterned box located in the top right side of www.google.com and click My Account (Figure 1).


    Figure 1


    • Click Connected apps and sites (Figure 2).

    Figure 2



    • Click Manage Apps (Figure 3).

    Figure 3


    • Click PBS (Figure 4.1).
    • Click Revoke access (Figure 4.2).


    Figure 4


    • Click OK (Figure 5).


    Figure 5



    If you no longer have access to your Google account, or the above does not work, please try the below process:


    Please go to https://account.pbs.org/oauth2/send-reset-password/, enter your email address, and click the green Reset button.

    • You should get an email with the subject "Reset your PBS Account Password" with a link inside the email to create a new password (Figure 6).
    Figure 6



    • Clicking the link will take you to the screen below. Choose a new password and enter it twice then click Reset (Figure 7).


    Figure 7

    • This will set a password for your PBS Account, which is not associated with Google. This means that on all PBS websites you can choose the “Sign in with Email” option and login with the same email address and the password you just created.



    After this process, you should no longer be prompted to sign in with Google.


    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or Click This Link.


    For detailed instructions on activating your streaming device:


    Watch the tutorial



    Steps
    • When you are on your Apple TV and receive a message to activate, take note of the activation code. 
    • On your computer, tablet, or phone, open a web browser such as Chrome, Firefox, or Safari.
    • Type http://www.pbs.org/activate in the address bar. 
    • Type your activation code in the textbox provided.
    • Click Continue.
    • Your Apple TV has been activated and you can return to your Apple TV to begin watching PBS videos.



    Related topics:

    How to turn captions on Apple TV

    Can I stream Passport content on Apple TV?

    How to activate Passport on Apple TV

    I'm not recognized on Apple TV, and there's no option for signing in

    How do I dissociate my Facebook account on Apple TV?



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    Yes. The PBS app is free of charge and supports iOS versions 7 and later as well as Android 4+. If you have a device that is older than the supported versions, you can open a browser window on your device and type in video.pbs.org to enjoy many of the same features of the app.


    Related topics:

    How do I download the app?

    I have downloaded the app, what do I do now?

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    I cannot connect to the app, help!

    Is the app compatible with Chromecast?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    • Android users can go to the Google Play store on your device and search for PBS video.  
    • iPhone and iPad users can go the Apple App store on your device and search for PBS video.


    Once the app shows up in your search results, tap the download icon on Apple devices or tap Install on Android. The app icon is blue with the PBS logo as shown here:


    Related topics:

    Is the PBS app free?

    I have downloaded the app, what do I do now?

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    I cannot connect to the app, help!

    Is the app compatible with Chromecast?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    When you launch the app for the first time you’ll see an animated intro that plays automatically. At the bottom of the screen you have two options:

    1. Tap Not Now to begin browsing the app without logging in (Figure 1.1) 
    2. Tap Sign In to log in and begin your localized experience (Figure 1.2).


    Logging in to the app allows you to:

    • create and access your Watchlist
    • view your local TV Schedule
    • donate to your local station


    Figure 1




    If you do not have a login, create an account by tapping Create one now next to Don't Have a PBS Account? (Figure 2).


    Figure 2


    Related topics:

    Is the PBS app free?

    How do I download the app?

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    I cannot connect to the app, help!

    Is the app compatible with Chromecast?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    Yes. The app and website experience are completely integrated. This means that the settings you select on PBS.org will surface when you open the app and vice versa. For example, if you are signed in to PBS.org on your computer and add a show to your Watchlist, and then open the PBS app on your phone or other device, that show will also appear on your Watchlist in the app.  


    Features are only consistent if you are logged in to both the app and your computer with the same login information. If you log in to PBS.org on your computer using your Google account, you must log in to the PBS app with the same Google account information.


    Related topics:

    Is the PBS app free?

    How do I download the app?

    I have downloaded the app, what do I do now?

    I cannot connect to the app, help!

    Is the app compatible with Chromecast?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    ***Be sure your operating system and the PBS app are both updated to the latest version***


    Usually, this is caused by a problem with your internet connection or the settings on your device. Please try these steps to fix your connection:

    • Reboot your device (power off, power on). 
    • Turn Wi-Fi off and back on. 
    • Try connecting to different Wi-Fi hotspots. 
    • Be sure Airplane mode is off. 
    • If you are often connected to Wi-Fi, check your Wi-Fi sleep policy and make sure it is set to "Always" or "Only when plugged in." 
    • Reboot your Wi-Fi Router. 
    • Delete and re-install the app (Note: This will not affect your Watchlist)  
    • Upgrade to the latest version for your device.


    Related topics:

    Is the PBS app free?

    How do I download the app?

    I have downloaded the app, what do I do now?

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    How do I view Shows on the iPhone/iPad app?

    Is the app compatible with Chromecast?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    If you are using an antenna, simply select a Broadcast TV channel available in the list of providers. For instance, if you are a WSKG viewer, you would select one of the following options:


    • Broadcast TV - Binghamton 
    • Broadcast TV - Elmira (Corning).


    Related topics:

    Is the PBS app free?

    How do I download the app?

    I have downloaded the app, what do I do now?

    Is the app compatible with Chromecast?

    I don't see the Chromecast icon on the app.

    I can't connect to the app, help!

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    How do I view Shows on the iPhone/iPad app?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    Be sure to check that you are localized to the correct channel. Often, there are Spanish speaking channels associated with your local station so be sure you are viewing the correct channel.


    To change the channel, follow the instructions below:


    • After you have clicked Schedule (Figure 1.1) and are viewing your schedule, tap the channel (Figure 1.2) located in the upper left side of the screen. 

     

    Figure 1 


    • The upper part of the screen turns grey and all available channels are displayed at the bottom. The channel you are currently viewing displays between the two lines (Figure 2) and any additional channels associated with your location are displayed above and below the selected channel in a lighter grey font. Swipe your finger on the channels to scroll between all channels.

     

    Figure 2 

     

    • When the channel you want is displayed between the two lines (Figure 3.1), click anywhere in the grey area or click Done to show the TV schedule associated with that channel (Figure 3.2).

     

    Figure 3 


    • The new channel is reflected in the top left corner of the screen indicating that you are now viewing the TV Schedule associated with that channel (Figure 4).

     

    Figure 4 


    Related topics:

    Is the PBS app free?

    How do I download the app?

    I have downloaded the app, what do I do now?

    Is the app compatible with Chromecast?

    I don't see the Chromecast icon on the app.

    I can't connect to the app, help!

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    How do I view Shows on the iPhone/iPad app?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    The PBS app is currently supported on iOS 9.0 or later. To see what iOS your device is operating on, open the Settings app on your iPhone or iPad > General > About. You will see a number listed on the right of Version indicating your device's iOS. You can also tap Settings > General > Software Update to see if updates to your iOS are available, however as Apple devices become older, Apple will be unable to provide your device with the latest iOS and your device will show no updates available.


    For users with lower versions we regret to inform you that the app will not work on your device. 


    However, there is a workaround! 


    Open a browser window on your device and type http://www.pbs.org/ in the address bar. Once you are on the PBS.org website you can do just about everything you can do with the app. You can sign in, create a Watchlist, view your TV schedule, and of course view many of the PBS shows you love. 


    Related topics:

    Is the PBS app free?

    How do I download the app?

    I have downloaded the app, what do I do now?

    Is the app compatible with Chromecast?

    I don't see the Chromecast icon on the app.

    I can't connect to the app, help!

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    How do I view Shows on the iPhone/iPad app?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each show does not exceed its granted rights, which unfortunately eliminates international streaming ability for some PBS shows outside the U.S.


    We regret not being able to offer our supporters all of our online content.


    Related topics:

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?




    • Clicking the link will take you to the screen below. Choose a new password and enter it twice then click Reset.



    • This will set a password for your PBS Account, which is not associated with Facebook. This means that on all PBS websites you can choose the “Sign in with Email” option and login with the same email address and the password you just created.

    After this process, you should no longer be prompted to sign in with Facebook.


    Related topics:

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?


    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    You can select any of the providers listed but try to come as close as you can to your provider. For instance, if there is a long list of Comcast providers and you use Comcast, choose one of those. You can also, at any time, select any of the Broadcast TV providers. This would come in handy if you use a particular carrier but they are not listed. 


    Related topics:

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    If you have pressed play on a video and nothing happens, try checking your router. The instructions below demonstrate how to check the settings on a Netgear router but you can check on whatever router you have.


    Find your router's username and password

    F1. 

    • Depending on your router, the username and password to log into its control panel may be on the bottom (or side). Figure 1 illustrates where to find this information on a Netgear router.
    • Your router may or may not be a Netgear like the above image, in which case the format will look different depending on what model it is. If you can’t find something like that on your router, look for its model name and number. In the photo above, it would be a Netgear N900, Model number: WNDR4500. The name is in the middle, and the model number is to the right of the green box.


    Figure 1


    • Once you’ve found the model name and number of your router, open a browser and go to www.google.com.  
    • Type “How to unblock sites on [model name, model number]” in the search textbox and search.
    • Results should include the user name and password for your router model (the user names and passwords are universal for the router, unlike Wifi passwords, which you personalize).

    Log into your router's control panel with the username and password2. L

    • Once you've got your username and password, log into the router control panel by going to the website of the router’s control panel. Each router model has a different link. The link for your router can be found on the back or side of your router (in Figure 1 you can see the website http://www.routerlogin.net inside the green box). If it does not, it should be included in the results of the Google search, or you can do another search for “Control panel for [model name, model number].”
    • Once you are on the router login website, you will be asked to enter your router user name and password. 
    • After you enter the name and password you will be directed to your router control panel. Look for an option to Unblock Websites, or an option named similarly. It may be behind an option for Security. Again, it depends on the router model, but it should be easy to find.

    Unblock the site www.doubleclick.net

    • Look for a site that says www.doubleclick.net and unblock it. Doubleclick is the site PBS uses to run advertisements on Roku. Unblocking it will allow your connection to access the site, letting the ads play, and then letting the videos play.
    • If you don’t see that site, try unblocking all of the sites. You may want to write down which sites your router was trying and later try adding them back one by one to diminish the likelihood of security breaches.


    Related topics:

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    If you have pressed play on a video and nothing happens, try checking your router. The instructions below demonstrate how to check the settings on a Netgear router but you can check on whatever router you have.


    Find your router's username and password

    F1. 

    • Depending on your router, the username and password to log into its control panel may be on the bottom (or side). Figure 1 illustrates where to find this information on a Netgear router.
    • Your router may or may not be a Netgear like the above image, in which case the format will look different depending on what model it is. If you can’t find something like that on your router, look for its model name and number. In the photo above, it would be a Netgear N900, Model number: WNDR4500. The name is in the middle, and the model number is to the right of the green box.


    Figure 1


    • Once you’ve found the model name and number of your router, open a browser and go to www.google.com.  
    • Type “How to unblock sites on [model name, model number]” in the search textbox and search.
    • Results should include the user name and password for your router model (the user names and passwords are universal for the router, unlike Wifi passwords, which you personalize).


    Log into your router's control panel with the username and password2. L

    • Once you've got your username and password, log into the router control panel by going to the website of the router’s control panel. Each router model has a different link. The link for your router can be found on the back or side of your router (in Figure 1 you can see the website http://www.routerlogin.net inside the green box). If it does not, it should be included in the results of the Google search, or you can do another search for “Control panel for [model name, model number].”
    • Once you are on the router login website, you will be asked to enter your router user name and password. 
    • After you enter the name and password you will be directed to your router control panel. Look for an option to Unblock Websites, or an option named similarly. It may be behind an option for Security. Again, it depends on the router model, but it should be easy to find.


    Unblock the site www.doubleclick.net

    • Look for a site that says www.doubleclick.net and unblock it. Doubleclick is the site PBS uses to run advertisements on Roku. Unblocking it will allow your connection to access the site, letting the ads play, and then letting the videos play.
    • If you don’t see that site, try unblocking all of the sites. You may want to write down which sites your router was trying and later try adding them back one by one to diminish the likelihood of security breaches.


    Related topics:

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    Begin by checking the following two things:

    • Be sure your local station on your Apple TV is set to the local station with which you registered Passport. You can check this in the Settings menu of the PBS app. The option "Change your local station."
    • Check to make sure the account you used to activate the PBS app of the Apple TV matches the account you used to activate Passport. Here's a step by step instruction:

      1. Enter the PBS app on Apple TV.
      2. At the top of the app go to the Settings menu.
      3. In the settings menu, at the bottom, there is an option to Deactivate (if you have an Apple TV 2/3) or Change Account > Log Out (if you have an Apple TV 4). Select this option. 
      4.  You will see a new screen saying the app needs to be activated.
      5. This new screen will give you activation instructions and an activation code, seven characters in length. Enter this code at http://www.pbs.org/activate
      6. After you hit continue, you will be brought to a new page asking you to sign in with a Google, Facebook, or PBS account. Choose the account you activated Passport with.
      7. You will see a screen that your Apple TV has been activated. Return to the Apple TV where it will automatically update and you can begin watching Passport videos.



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    Yes, the Xbox app was recently retired. We apologize for any inconvenience.


    You can still access PBS programming on a wide array of platforms, including the PBS Video app for desktop, tablet and mobile, as well as Roku, AppleTV and Amazon Fire TV and Chromecast. A list of ways users can stream PBS and PBS KIDS content can be found at: http://www.pbs.org/anywhere/.


    Related topics:

    Is the PBS app free?

    How do I download the app?

    I have downloaded the app, what do I do now?

    Is the app compatible with Chromecast?

    I don't see the Chromecast icon on the app.

    I can't connect to the app, help!

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    How do I view Shows on the iPhone/iPad app?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    This error typically occurs when the Apple TV is having trouble connecting to PBS or another app on the Apple TV. Please try the following:

     

    Test the Apple TV Connection:

    1. From the main Apple TV menu, navigate to Settings.
    2. Select General.
    3. Select Network.
    4. Select Test Network.
    5. Select OK.
    6. Select Yes.
    7. Select the download speed you expect from your internet connection.


    If the connection test fails, see Apple's support site for help troubleshooting your Apple TV's connection to your home network. If the test succeeds, continue on to the next step.

    Or you can try powercycling your Apple TV:

    1. Unplug your Apple TV and the TV it's connected to for at least 1 minute.
    2. Plug both devices back in.
    3. Turn both devices back on.
    4. Try PBS again.


    If you have an Apple TV 2 or 3, you may need to try updating the firmware:

    1. From the Apple TV main menu, select Settings.
    2. Select General.
    3. Select Software Updates.
    4. Select Update Software/Update automatically.
    5. Select Download and Install.
    6. Once the update is complete, launch PBS and attempt to stream again.​

    Note: If your Apple TV displays the message "Your Apple TV is up to date" and you are on a version lower than 6.2.1, we recommend contacting Apple or visitinghttps://support.apple.com/HT202716 for support. To check your firmware version, follow the steps below.

    1. From the Apple TV main menu, select Settings.
    2. Select General.
    3. Select About.
    4. Verify that your software version is 6.2.1 or above.


    You can also try resetting your home network by turning off your router/modem, waiting a few minutes, and then turning back on.

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    To turn captions on your Apple TV, follow the steps below:

    • From the main screen, click Settings.
    • Click General.
    • Click Accessibility.
    • Click Closed  Captions + SDH.
    • Press Select on your Apple Remote to turn on closed captions and subtitles.



    If you have a newer Apple TV that does not have the select button, swipe down on the touchpad while the video is playing to bring up caption options. 


    Still experiencing issues?

    If you still are not able to turn captions on, hold down the select button (the round button on the remote) for a few seconds while you're watching a video and this will bring up a menu for captions. Turn captions to "English" (and not "Auto"). This will turn captions on when you return to the video. This has to be repeated for every video.




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    Not your first time logging in? Learn how to log in again

    How to log in for the first time


    If you have just downloaded the app, follow the steps below to log in for the first time. 

    • Tap the green Sign In button found on the opening animated screen. 



    • Log on to the app with your Google account, Facebook account, or your PBS account and click Sign in.




    How to log in


    If you have logged in to the app before, follow the steps below to log in again.


    • From your Settings screen, click Sign in.


      • Log on to the app with your Google or Facebook account, or if you sign in with your PBS account, enter your email address and password and tap Sign in.


      Related topics:

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      In order to sign in to the PBS app, you must have a Facebook, Google, or PBS account. This section provides instructions on how to create each of these accounts. 


      Sign in with Facebook:

      • Go to the Facebook website (www.facebook.com) and create an account
      • Once your account has been created, go to the PBS app and tap Sign in located in Settings menu on your device. 
      • Tap Sign in with Facebook
      • Enter the same email address and password you used when you created your Facebook account.


      Sign in with Google:
      • Go to the Google website (www.google.com) and create an account
      • Once your account has been created, 

        go to the PBS app and tap

         Sign in located in Settings menu on your device
      • Tap Sign in with Google
      • Enter the same email address and password you used when you created your Google account.

      Sign in with PBS Account:

      • Tap Sign in then tap Create one now located directly beneath the green Sign in button. 
      • Fill out the fields listed and tap Create Account.
      • You are now logged in to the app. Whenever you return to the app, use the same email address and password and tap Sign in.


      Related topics:

      How do I download the app?

      How do I download the iPhone/iPad app?

      How do I sign out of the iPhone/iPad app?

      How do I browse the iPhone/iPad app?

      Is the PBS app free?

      I have downloaded the app, what do I do now?

      Is the app compatible with Chromecast?

      I don't see the Chromecast icon on the app.

      I can't connect to the app, help!

      Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

      How do I view Shows on the iPhone/iPad app?

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      If you have forgotten your Facebook or Google password, please go to www.facebook.com or www.google.com to recover your password. If you are signing in with your PBS account, please follow the instructions below to reset your password and login.


      • From your Settings screen, tap Sign in (Figure 1).


      Figure 1


      • Right above the green Sign in button, tap Forgot your password?


      Figure 2


      • In the Email textbox, type the email address associated with your PBS account (Figure 3.1).
      • Tap the green Reset Password button (Figure 3.2).


      Figure 3


      • Tap the green Close button to close the popup window then open the email account associated with your login (Figure 4).


      Figure 4


      • Open the email that has been sent to you from noreply@pbs.org (Figure 5).


      Figure 5


      • Click the link included in the email (Figure 6).


      Figure 6


      • A password reset page appears where you can enter a new password and then enter the same password again in the New password confirmation textbox (Figure 7.1).
      • Tap or click Reset (Figure 7.2). 


      Figure 7


      • Your account information appears (Figure 8). Close the window and return to the app.

      Figure 8


      • Go back to the app and type your email address and new password in the textboxes provided (Figure 9.1).
      • Tap Sign in (Figure 9.2).


      Figure 9



      Related topics:

      How do I download the app?

      How do I download the iPhone/iPad app?

      How do I sign out of the iPhone/iPad app?

      How do I browse the iPhone/iPad app?

      Is the PBS app free?

      I have downloaded the app, what do I do now?

      Is the app compatible with Chromecast?

      I don't see the Chromecast icon on the app.

      I can't connect to the app, help!

      Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

      How do I view Shows on the iPhone/iPad app?

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      Can you please tell us how we can improve this article?

      If you no longer want to have your Facebook account associated with your app login experience, you can disassociate the two from the Facebook website. 


      • Open your Facebook account.
      • On the left side navigation menu, in the Apps section, click More.

      Figure 1


      • Click Settings (Figure 2).

      Figure 2


      • In the search textbox, type PBS.
      • When the PBS app logo appears, click it (Figure 3).
      Figure 3


      • At the bottom of the popup box, click Remove App (Figure 4).
      Figure 4

      • Click Remove to confirm (Figure 5).
      Figure 5


      The PBS app is now disassociated from your Facebook account and you can login with either your email address or Google account.


      If you no longer have access to your Facebook account, or the above does not work, please try the below process:


      Please go to https://account.pbs.org/oauth2/send-reset-password/, enter your email address, and click the green Reset button.

      • You should get an email with the subject "Reset your PBS Account Password" with a link inside the email to create a new password (Figure 6).
      Figure 6



      • Clicking the link will take you to the screen below. Choose a new password and enter it twice then click Reset (Figure 7).


      Figure 7

      • This will set a password for your PBS Account, which is not associated with Facebook. This means that on all PBS websites you can choose the “Sign in with Email” option and login with the same email address and the password you just created.

      After this process, you should no longer be prompted to sign in with Facebook.

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      • If you no longer want to log in to the PBS app using your Google account, click the patterned box located in the top right side of www.google.com and click My Account (Figure 1).


      Figure 1


      • Click Connected apps and sites (Figure 2).

      Figure 2



      • Click Manage Apps (Figure 3).

      Figure 3


      • Click PBS (Figure 4.1).
      • Click Revoke access (Figure 4.2).


      Figure 4


      • Click OK (Figure 5).


      Figure 5



      If you no longer have access to your Google account, or the above does not work, please try the below process:


      Please go to https://account.pbs.org/oauth2/send-reset-password/, enter your email address, and click the green Reset button.

      • You should get an email with the subject "Reset your PBS Account Password" with a link inside the email to create a new password (Figure 6).
      Figure 6



      • Clicking the link will take you to the screen below. Choose a new password and enter it twice then click Reset (Figure 7).


      Figure 7

      • This will set a password for your PBS Account, which is not associated with Google. This means that on all PBS websites you can choose the “Sign in with Email” option and login with the same email address and the password you just created.



      After this process, you should no longer be prompted to sign in with Google.


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      If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or Click This Link.


      For detailed instructions on activating your streaming device:


      Watch the tutorial



      Steps
      • When you are on your Apple TV and receive a message to activate, take note of the activation code. 
      • On your computer, tablet, or phone, open a web browser such as Chrome, Firefox, or Safari.
      • Type http://www.pbs.org/activate in the address bar. 
      • Type your activation code in the textbox provided.
      • Click Continue.
      • Your Apple TV has been activated and you can return to your Apple TV to begin watching PBS videos.



      Related topics:

      How to turn captions on Apple TV

      Can I stream Passport content on Apple TV?

      How to activate Passport on Apple TV

      I'm not recognized on Apple TV, and there's no option for signing in

      How do I dissociate my Facebook account on Apple TV?



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      Hi,


      Thank you for contacting PBS.


      To activate your Passport member benefit on your Roku device, please follow this link: http://www.pbs.org/activate
      Be sure to use the exact same credentials on your Roku device that you used when you activated your Passport membership.
      Let us know if you have questions and thank you for supporting PBS!
      PBS Help Desk


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      To request access to the Avail console, please submit a support ticket.

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      Any empty slots in your linear stream will be filled by national interstitial content. You do not need to use Avail, however, it is useful for customizing your interstitials with content that is relevant to your station.

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      Allow at least half an hour between uploading your content and when you can expect your avails to appear in your livestream.

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      When getting your content from your sponsor, confirm with them that the content is cleared for both broadcast and streaming distribution.

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      You must have one piece of media per break only.

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      Yes, please click here for a glossary.

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      A campaign is a bundle of a pods and can be scheduled just like pods. Learn more about campaigns

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      A pod is a 65-second promotional video, and all associated metadata, that is assigned to a time slot in the PBS KIDS 24/7 live stream. Learn more about pods

      Did you find it helpful? Yes No

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      Yes. After your file has completely uploaded and processed, you can preview it on the right side of the console screen.

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      Your pod can be scheduled to appear in your linear stream using rules. Learn more

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      Yes. A pod and all of its metadata can be edited at any time by clicking the blue Edit Pod button in the upper right side of the pod screen in the console.


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      Rules determine how pods are assigned to time slots/avails. A rule can contain a pod or a campaign and can span multiple time slots – but there can only be one start date and end date. A pod can be scheduled for two time slots with the same rule, but only if both slots have the same start and end times. If a pod is scheduled for differing end or start dates it requires separate rules. .Learn more about rules.


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      If your video is longer than the mandatory 65 seconds, it will fail and you will have to fix the file to meet the 65-second requirement. Then you can reupload the file. 


      If your file is too short, you can add a second or two of black screen to fill the gap.


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      Your video should be in an MP4 format and be no larger than 250MB. .View full video and audio specifications.


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      The frame rate should be 29.97 fps.

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      A conflict means that two pods or campaigns are scheduled for the same exact time slot on the same date. When this happens, you must choose between the pods and select which one you want to use for that time slot. Learn how to resolve a conflict


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      The PBS Video app is available for download on select streaming devices. Below are the instructions for activating the app once it's installed on your streaming device.

      For detailed instructions on activating your streaming device:

      Once you've downloaded the PBS Video app to your device, return to the device's home screen and select the PBS Video app icon to open the app.

      If you have not yet activated the PBS Video app, a screen will appear prompting you to activate the PBS Video app. Select Activate Now.

      Activation instructions appear on the screen along with a 7-character activation code. Every device has its own unique code, so double-check your device's code before proceeding.

      From a mobile device or computer, visit pbs.org/activate and enter your unique code. Select Continue.

      Sign in with a Facebook, Google, or PBS account. If you do not have one of these three account options, select Don't have a PBS account? Create one here. If you have the PBS Passport benefit, sign in with the same account you originally linked to your Passport benefit.

      After signing in, a screen should appear confirming that your device has been activated. 

      Return to your device where the screen should update to show the home screen of the PBS Video app.



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      The PBS Video app is available for download on select streaming devices. Below are the instructions for activating the app once it's installed on your streaming device.

      For detailed instructions on activating your streaming device:

      Once you've downloaded the PBS Video app to your device, return to the device's home screen and select the PBS Video app icon to open the app.

      If you have not yet activated the PBS Video app, a screen will appear prompting you to activate the PBS Video app. Select Activate Now.

      Activation instructions appear on the screen along with a 7-character activation code. Every device has its own unique code, so double-check your device's code before proceeding.

      From a mobile device or computer, visit pbs.org/activate and enter your unique code. Select Continue.

      Sign in with a Facebook, Google, or PBS account. If you do not have one of these three account options, select Don't have a PBS account? Create one here. If you have the PBS Passport benefit, sign in with the same account you originally linked to your Passport benefit.

      After signing in, a screen should appear confirming that your device has been activated. 

      Return to your device where the screen should update to show the home screen of the PBS Video app.



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      PBS Passport is a member benefit from participating PBS stations that gives eligible donors and supporters extended access to an on-demand library of quality public television programming online.  The PBS Passport library features episodes from popular programs, including American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns. 

      This fall, stream all eight episodes of Ken Burns' Country Music. Click here to learn more.

      Local stations give the Passport benefit to their supporters who qualify for their Passport membership benefit. Each station can set their own qualifications for Passport, but most stations give the benefit to members who donate at least $60 a year, or $5 Sustainer/Ongoing-monthly gifts. For the most accurate information, please contact your local station or visit their website.

      If you are interested in receiving the Passport membership benefit or are already a contributor with your local station, please contact your local station and ask about their eligibility requirements and membership activation.

      If you have additional questions about the Passport membership benefit, please check the list of related questions below or use the search bar above to find additional answers on our PBS Help site

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      PBS NewsHour is offering a live stream of the Trump impeachment hearings starting on Wednesday, November 13 at 10 AM E.T., and continuing on Friday, November 15.

      To View This Live Stream Through PBS

      PBS NewsHour will also be streaming the hearings live on Facebook, YouTube, and Twitter.

      Once the hearings have concluded, PBS NewsHour will upload videos of the hearings and their coverage to PBS.org and the PBS Video app.

      To View the Televised Broadcast of PBS NewsHour

      The live hearings will be available for PBS stations to broadcast. Click here to find out if your local station is carrying this broadcast.

      Additionally, the WORLD Channel, a digital broadcast channel carried by 157 public television stations, will carry live coverage. Find out if the WORLD Channel is available in your market.

      Click here to visit PBS NewsHour's site for more information on watching these hearings on television during or after their broadcast.

      For Technical Assistance with the PBS Video App Live Stream

      This is a special live stream offered through the PBS Video app for the first time, and technical issues may occur that interfere with the stream's playback. We appreciate your patience and understanding if your device encounters an issue with the live stream.

      If a technical issue does occur and does not resolve on its own, we recommend one of the following options: 

      • Restart your device by unplugging it and plugging it back in to its power source
      • Uninstall and reinstall the PBS Video app on your device
      • Restart your router or modem in cases where the video stutters or stalls
      • View the live stream through an alternate method listed on this page

      PBS is unable to troubleshoot the PBS NewsHour live stream on their website or their pages on Facebook, YouTube, or Twitter. For technical assistance with these live streams, we recommend visiting the support sites for these other providers by following one of the links above.

      For additional technical assistance, you can also write to us through our help site or by emailing help@pbs.org. Response times may be delayed in cases of high traffic, and we recommend trying one of the alternate live streams listed on this page.

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      What is Country Music about?

      Country Music explores questions –– such as “What is country music?” and “Where did it come from?“–– while focusing on the biographies of the fascinating characters who created and shaped it — from the Carter Family, Jimmie Rodgers and Bob Wills to Hank Williams, Patsy Cline, Johnny Cash, Merle Haggard, Loretta Lynn, Charley Pride, Willie Nelson, Dolly Parton, Emmylou Harris, Garth Brooks and many more — as well as the times in which they lived. Learn how country music evolved over the course of the 20th century, as it eventually emerged to become America’s music. Country Music features never-before-seen footage and photographs, plus interviews with more than 80 country music artists.

      Where can I learn more?

      https://www.pbs.org/kenburns/country-music/

      How many episodes are there?

      • There is a total of eight (8) episodes lasting approximately two (2) hours each.

      When can I watch it?

      • Tune in or stream the documentary premiere on Sunday, September 15 at 8/7c. See schedule below for additional airdates.
      • Stream episodes 1-4 on Sunday, September 15 through Wednesday, September 18.
      • Stream episodes 5-8 on Sunday, September 22 through Wednesday, September 25.

      See complete schedule below

      How can I watch it?

      What is the availability for PBS Passport members?

      PBS Passport members can view all episodes starting on Sunday, Sept. 15, 2019 and ending Friday, February 28, 2020. Learn more about PBS Passport.

      Viewing Schedule

      EPISODE

      TELEVISION BROADCAST

      AVAILABLE FOR ONLINE STREAMING*

      Episode 1: The Rub

      Sunday, Sept. 15, 2019 at 8pm EST

      Sunday, Sept. 15, 2019 through October 6, 2019

      Episode 2: Hard Times

      Monday, Sept. 16, 2019 at 8pm EST

      Sunday, Sept. 15, 2019 through October 7, 2019

      Episode 3: The Hillbilly Shakespeare

      Tuesday, Sept. 17, 2019 at 8pm EST

      Sunday, Sept. 15, 2019 through October 8, 2019

      Episode 4: I Can’t Stop Loving You

      Wednesday, Sept. 18, 2019 at 8pm EST

      Sunday, Sept. 15, 2019 through October 9, 2019

      Episode 5: The Sons and Daughters of America

      Sunday, Sept. 22, 2019 at 8pm EST

      Sunday, Sept. 22, 2019 through October 13, 2019

      Episode 6: Will the Circle Be Unbroken?

      Monday, Sept. 23, 2019 at 8pm EST

      Sunday, Sept. 22, 2019 through October 14, 2019

      Episode 7: Are You Sure Hank Done It This Way?

      Tuesday, Sept. 24, 2019 at 8pm EST

      Sunday, Sept. 22, 2019 through October 15, 2019

      Episode 8: Don’t Get Above Your Raisin

      Wednesday, Sept. 25, 2019 at 8pm EST

      Sunday, Sept. 22, 2019 through October 16, 2019

      *Members with the PBS Passport benefit can stream all eight episodes through February 28, 2020.

      Note: Dates and times are subject to change.





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      The PBS Video app is now available on Samsung Smart TV!

      Stream your favorite PBS and local station shows, catch up on recent episodes, discover award-winning shows, and enjoy popular programs such as MASTERPIECE, NOVA, Nature, PBS NewsHour, FRONTLINE and more.

      Download now for free on your Samsung Smart TV!

      For help with downloading and activating the PBS Video app on your Samsung Smart TV, click here.

      For help with navigating and watching videos on the PBS Video app on your Samsung Smart TV, click here.

      The PBS Video app is only available on select Samsung Smart TV models.
      To see if your model supports the PBS Video app, click here.

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      Can you please tell us how we can improve this article?

      Passport Lookup Tool

      Click the link above to open the Passport Lookup Tool and check on the status of your Passport membership benefit.

      The Passport Lookup Tool can help you quickly find the status of your Passport membership benefit. Simply enter your contact email address you provided to your station and click the green "Find Member" button to search for your Passport benefit.

      Your search can return five possible results:

      1. Member Found

      You have already activated your Passport benefit. Sign in with the PBS account you originally linked to your benefit. (Note: Your login account may use a different email than the contact email you entered into this tool.)

      2. Account Activation Needed

      You have not yet activated your Passport benefit. An email will be sent to the contact email address you entered with an activation code and a link to the activation site.

      3. Passport Expired

      Your Passport benefit has expired. If this is incorrect, and you are still a qualifying member with your local station, please contact them directly to inquire about your membership status with them and request they update the expiration date on your Passport benefit.

      4. Passport Disabled

      Your Passport benefit has been disabled by your local station. Please contact them directly to inquire about your membership status with them and request they update the status on your Passport benefit.

      5. Member Not Found

      There is no Passport benefit in the system associated with the contact email address you searched for. Your station may not have set up a benefit for your membership yet, they may have set one up under a different contact email address, or they may not have a contact email address for you. Please contact them directly to inquire about your membership status with them and the status of your Passport benefit.

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      Can you please tell us how we can improve this article?

      Passport is a membership benefit provided by your local station. For security purposes, only your station has access to your membership information and billing.

      Because memberships are retained at a local level, you must email or call your local station in order to cancel your Passport member benefit. Most stations have a way to update your information or contact them at their website, so we suggest looking at your local station's website for more information. You can also use the below link to find contact information for your station to email or call them with.

      Find your local station contact information.

      If your station sent you an email confirmation thanking you for your gift, this email also should have had information on how to contact your station.

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      The following steps illustrate the Passport activation process from beginning to end. You can activate your PBS Passport account from your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer.

      • After you have received an email from PBS or your local station with your Passport activation code and instructions, click Click Here to Activate Now (Figure 1). Alternatively, if you have your four-word activation code, you can go directly to http://www.pbs.org/passport without needing to go through the email invitation.

      Figure 1

      • After following the link or entering your activation code, you are directed to an activation screen where you should see the logo of the local station you are a member with.
      • On the right side, it will ask you to sign in through Facebook, Google, or a PBS account. If you already have one of those three accounts, you can click the respective option and sign in with your account. If you are not sure if you have an account, or would like to set one up, you can click the option to Create a PBS Account further down on the right side of the page.
      • After signing in, you will see the below screen asking you to confirm the account for Passport (Figure 2).
      • Click the checkbox stating that you allow PBS to share your viewing history (Figure 2). * Please note that you must check this box to continue with the Passport activation process. Why do PBS and my station ask for this?

      Figure 2

      • Click Confirm (Figure 3).

      Figure 3

      • Your activation is complete. Click Get Started to begin watching Passport content (Figure 4).

      Figure 4

      • Passport content is designated by a blue "compass rose" icon. The icon also appears next to your name, indicating that you are logged in and can view Passport videos.

      If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. 


      Figure 5


      Because the Passport benefit is a one-time activation, you will not need your activation code in the future. All you need to access Passport is the email address and personal password of your login account you signed into earlier in the activation process.

      Below are additional links with instructions on how to sign in to your Passport account on our apps on supported streaming devices:

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      Once you've activated your Passport benefit, you can watch videos online at any time by visiting PBS.org. There is no separate Passport website. Passport and non-Passport videos can be found in one place!

      The images and directions below cover videos at PBS.org, but you can also access Passport videos through the PBS Video app on supported devices.

      Logging In to PBS.org

      • A prompt with three account login options appears. Sign in with the same Facebook, Google, or PBS Account you linked to your Passport benefit during activation.

      • If you do not remember the personal password for your login account, you can reset it by clicking Forgot your password? After clicking Forgot your password and typing your email address, you will receive an email with reset instructions to that address.

      • Once you sign in with your Passport credentials, your name displays in the upper left side of the screen. The blue Passport compass rose icon displays next to your name, indicating that the account is linked to your Passport benefit.


      Finding Shows and Videos

      There are two convenient ways to find videos on the website: 

      • Shows page 
      • Site Search
      • In the menu at the top of the site, click Shows to browse available offerings. The Shows page lists the poster images for national and local shows on PBS.org. You can also use the filters on the left side of the page to filter by show Title (by keyword), Genre, local shows, sort alphabetically, or change the listing layout from images to text. Click a show title or image to visit that show’s page.

      Only video thumbnail images display the Passport icon; Show images (above) will not display the Passport icon even if that show includes Passport videos. Shows can include non-Passport videos, Passport-exclusive videos, or both. 

      • To search for a show or video by keyword, click the magnifying glass icon in the top right corner of the site and type the keyword in the textbox provided. Shows and videos that match your keyword search are returned in the results.

      Available videos can be found in the Episodes section of select Shows.

      Passport videos display the Passport icon in the top left corner of the video thumbnail image. Click the video title or image to view a video.

      If you are logged in with your Passport-enabled account and your benefit is still active, you will be able to play the video instantly by clicking the triangular play button in the center of the video.

      • If you are not signed in with your Passport-enabled account, you will see the Passport offer screen and be given the option to either Become a Member or click Sign In to sign in using the same credentials you used when you signed up for Passport.

      • If you are signed in with an account that is not associated with your Passport benefit, the same Passport offer with the option to Become a Member displays. 

      Please note that when you are not signed in with your Passport member benefit credentials, the Passport icon is not displayed by your name in the top left corner of the site.

      Unavailable Videos

      Some videos expire and become unavailable, even with Passport. If you are signed in with a Passport-enabled account and localized to your local PBS station, but you see a "This video is unavailable" error message, the video has likely expired. Expiration dates are listed beneath the video's description.

      The streaming rights for these videos have expired and, due to contract rights, PBS is unable to offer them for online streaming.

      If you receive the message that the video is unavailable, but the video has not expired, you may be outside of the United States where PBS does not have the rights to offer this content. If you are within the United States, you may be localized to a PBS station which does not offer Passport.

      In cases where a show has no available episodes for streaming, the Episodes section on the show page will not be listed. Currently, these show pages are left available since external sites link to these pages and streaming rights may be renewed for these episodes in the future. These pages also offer clips, previews, information on the show, or links to purchase the videos from third parties, such as Apple iTunes or Amazon.

      Our websites and video player are supported on the latest versions of the following web browsers: 

      • Google Chrome
      • Mozilla Firefox
      • Microsoft Edge
      • Safari

      Other web browsers, such as Silk on Amazon devices or Smart TV web browsers, are unsupported and can cause playback errors. 

      Other Site Features

      Hover your mouse over your name in the upper left side of the screen to access your account management options. You can:

      • Click My List to access your saved shows
      • Click Viewing History to view videos you had previously watched and return to a saved spot in that video
      • Access Passport content
      • Modify your Passport account information

      A list of options appears beneath your name. Click My List to view your saved shows and videos.

      Shows on My List allows you to save select shows so you can quickly navigate to them in the future. Shows can be added to My List by clicking the "+ My List" button on each individual show page. 

      Videos on My List allows you to save select videos you would like to watch later. Videos can be added to the My List by clicking the "+ My List" button on each individual video page.

      Viewing History allows you to see what videos you have previously watched, and return to a saved spot in that video based on where you last stopped watching. 

      Profile allows you to see your user profile information, and update your name, email address, or password.


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      The Passport benefit can only be linked to one PBS account at a time. You can create multiple PBS accounts with different email addresses, but only the account you originally linked to your Passport benefit will grant you access to Passport videos. 

      PBS offers two ways to change the email address you use with your Passport benefit.

      1. If you would like to simply update the email address of your PBS account, you can make this change through your account's User Profile. Please visit this help page for instructions. Note: You will only be able to update the email address of your PBS account if you have not previously created a new PBS account with the updated email address. Please use the below tool if you have multiple PBS accounts.
      2. If you would like to switch the PBS account you use to log in to watch Passport videos, you can reactivate your Passport benefit with a new account through the Passport Reset Tool. 

      Resetting your Passport benefit is easy and only takes a few minutes. 

      1. Open the Passport Reset Tool page.


      You will see a prompt to sign in with the PBS account linked to your Passport benefit. Click "Sign In" and you will see a login prompt appear.

      If you do not remember the PBS account linked to your Passport benefit and have multiple PBS accounts, try signing into each account one at a time. Once you sign in, you will receive a message confirming if the PBS account is linked to your Passport benefit or if you need to try another account.

      2. Log in with your PBS account.


      Choose one of the three login options (PBS Account, Google, or Facebook) and enter the email address and personal password for your account. This will be a PBS account you previously created to originally activate your Passport benefit.

      Don't remember your password or receive an invalid login error message? Reset your PBS account password here.

      3. Confirm your Passport benefit reset.

      We will also send you an email confirming your Passport benefit has been reset, as well as a link to reactivate your benefit at a later time if you have to step away from your computer before you can reactivate your benefit.

      When you originally donated with your local station, you may have provided an email address to contact you at and we will ask you to confirm if you would still like to use this email address. If you would like to use this email address, select that email address.

      If you would instead like to use a new email address, select "A different email address" and enter the email address you would prefer to use.



      Once you have selected your preferred email address, select the "Reset My Passport Access and Send My Activation Email" button below to continue.<