Frequently asked questions

PBS Passport is a member benefit from participating PBS stations that gives eligible donors and supporters extended access to an on-demand library of quality public television programming online.  The PBS Passport library features episodes from popular programs, including American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns. 

Local stations give the Passport benefit to their supporters who qualify for their Passport membership benefit. Each station can set their own qualifications for Passport, but most stations give the benefit to members who donate at least $60 a year, or $5 Sustainer/Ongoing-monthly gifts. For the most accurate information, please contact your local station or visit their website.

If you are interested in receiving the Passport membership benefit or are already a contributor with your local station, please contact your local station and ask about their eligibility requirements and membership activation.

If you have additional questions about the Passport membership benefit, please check the list of related questions below or use the search bar above to find additional answers on our PBS Help site


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

The PBS Passport library currently offers members more than 1,000 episodes from popular shows like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns. More shows are being added all the time.

Due to streaming rights and legal issues, PBS is unable to distribute a list of Passport shows.

If you are interested in seeing if a specific program is available for online streaming, enter the program's title in the Search Term box at this page: http://www.pbs.org/search/

Not a PBS Passport member? Contact your local station to inquire.

Passport videos are designated by a blue "compass rose" icon as shown in the image below:


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

PBS Passport is an added benefit available to eligible donors of participating PBS stations (i.e.: you must make a donation to your station to receive this benefit). Typically, the PBS Passport member benefit requires a station donation of at least $60 a year, or $5 Sustainer/Ongoing-monthly gifts. Keep in mind that this donation requirement may vary from station to station.

Please refer to your station’s website for service eligibility requirements. Find your local station contact information by using the PBS station finder: http://www.pbs.org/about/about-pbs/stations/.


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Currently, PBS Passport content is available via:

Clicking on one of the above links for your respective device will take you to a help page with directions for signing in to use your Passport benefit on your device.

*The PBS channel is not available on select older Roku models. The PBS channel is available on most Roku 2 models and newer.

It should be noted that Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. In all other cases, you can use an HDMI cord, however, for optimal viewing please use one of the options listed above. 



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Membership information is retained on a local level so please contact your local station directly to inquire about your eligibility.




Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

No. You can view Passport videos just by logging in to PBS.org and local station sites from your computer, smartphone and tablet. 

Currently, PBS Passport content is available:

  • via your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer (see your local station website or PBS.org). 
  • on PBS Video iOS and Android apps for smartphones and tablets
  • Apple TV
  • Roku
  • Chromecast
  • Amazon Fire TV
  • Amazon Fire Stick

We will expand access to additional devices and platforms over time. 

It should be noted that Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. In all other cases you can use an HDMI cord, however, for optimal viewing please use one of the options listed above.


*** If you have older browser versions, please update to the latest version before trying to view PBS Passport content. ***


*** Keep in mind you must sign in to the website or app using the same login information that you used when activating your Passport account. ***


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. PBS Passport is a new member benefit from participating PBS stations and in order to take advantage of it, you must identify your station. You can select any station in the country by searching by state or zip code, or find the station that is closest to where you live. Just keep in mind that the station to which you donate when signing up for the PBS Passport member benefit is the same station you need to select on PBS.org when you want to view Passport content. For example, if you donate to KQED you can only watch Passport videos when you have selected KQED on PBS.org.

Learn how to change your station

If you are using the PBS Video app on a streaming device, you can change your local station through the Settings menu within the PBS Video app.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. Many videos can be streamed online at PBS.org and other sites and apps without requiring a Passport benefit. And of course, PBS shows will continue to be broadcast to the public over the air. 

PBS Passport is a membership benefit that allows you extended access to some shows when their streaming rights have expired or they have otherwise become unavailable for general streaming.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Currently, PBS Passport content is available via:

*The PBS channel is not available on select older Roku models. The PBS channel is available on most Roku 2 models and newer.

UPDATE YOUR BROWSER:

Update Safari

Update Google Chrome

Update Internet Explorer

Update Firefox

It should be noted that Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. In all other cases, you can use an HDMI cord, however, for optimal viewing please use one of the options listed above.

** Watching PBS shows on your television remains the same and is not affected by PBS Passport. 


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

PBS Passport supports the latest versions of Chrome, Firefox, Safari and Internet Explorer.

Browsers typically auto-update, and manually updating is a simple matter. Because of this, we no longer support older browser versions. Users are expected to keep their browser up to date.

UPDATE YOUR BROWSER:

Update Safari

Update Google Chrome

Update Internet Explorer

Update Firefox



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Most PBS streaming video – including PBS Passport – is available only within the United States. 

PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are generally confined to dissemination within the United States.

While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each program does not exceed its granted rights, which unfortunately eliminates international streaming ability for PBS programs outside the US.

We regret not being able to offer all our content online to our supporters.




Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

PBS KIDS shows are not currently available in PBS Passport, however, we may include KIDS programming in the future.  



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes, you can stream Passport videos with your Apple TV once you've activated Passport. Learn how to activate Passport

To watch Passport videos on your Apple TV, please make sure the account you used to activate Passport is the same as the account you used to activate the PBS app on the Apple TV. To see if you've used the same account, try watching any Passport video on Apple TV.

If you encounter an error that says you are unable to watch the video because you need to activate Passport, it is likely that the account you used to activate the PBS app on Apple TV is different from the account you used to activate Passport.

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

No. We only ask that you share your PBS.org viewing history. The purpose of this is so that we can see what types of content our viewers like and base future programming decisions upon that. Also, it provides a way for your local station, the station to which you have donated, to easily communicate with its members. 



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Passport is a membership benefit provided by your local station. For security purposes, only your station has access to your membership information and billing.

Because memberships are retained at a local level, you must email or call your local station in order to cancel your Passport member benefit. Most stations have a way to update your information or contact them at their website, so we suggest looking at your local station's website for more information. You can also use the below link to find contact information for your station to email or call them with.

Find your local station contact information

If your station sent you an email confirmation thanking you for your gift, this email also should have had information on how to contact your station.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

The following is a list of smart TVs and connected TV devices that support Passport:

  • Roku devices, including Roku-based TVs
  • Apple TV devices
  • Chromecast devices, including TVs with “Chromecast Built-In”
  • Amazon Fire TV and Fire Stick devices, including “Fire TV Edition” TV sets
  • Android TV devices, including Android-based Smart TVs



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If you are using the PBS Video app for iPad, you can sign in to your Passport account from the Settings menu at the top of the app when you first open the app. Look for the "Sign In" option and sign in with the Facebook, Google, or PBS account you tied to Passport during activation.

If you are using the Safari browser to go to pbs.org on your iPad, look for the Sign In option in the top left corner. You may have to open our menu by clicking the three horizontal lines icon in the same corner.

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

After you make a donation to your local station, your activation code will be sent out to you within two business days. Memberships are retained at a local level so time frames may vary depending on how your station handles their donations and memberships. Most stations provide instant access through email or their web pages, but do not be alarmed if your station does not instantly provide an activation code as your station will send you that information as soon as they can.

Please be aware that if you receive a confirmation email from your station stating that your donation has been received, that is not your activation email. Your activation code will be delivered to you in a separate email. 

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Each PBS station is operated independently and may have its own guidelines regarding Passport. Please contact your station directly to inquire about their rules and regulations.

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If you're using an app like PBS Video app for iPads, look for the app menu in the top left corner of the screen, designated by three lines. 

  • Tap the three lines to open the menu. 
  • Look for a "Sign In" option and sign in with the same Facebook, Google, or PBS account you used to activate your Passport. 
  • If you sign in with the wrong account you will see a screen asking you to become a Passport member to watch those videos. Be sure you are using the same email you used when you activated your Passport member benefit.

Once your video is playing you'll be able to cast it to your TV using the cast icon, typically located in the top right corner of your device.

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

We understand that issues of privacy and data sharing are extremely important. As a not-for-profit institution, our goal is to collect only the information that enables PBS and your local station to provide the best online experience possible.  

PBS is committed to protecting users’ privacy. Our policies and procedures can be reviewed in more detail on our web site. Click here to read more about our privacy policy.

PBS Passport is currently available only to a station’s eligible donors who authorize PBS and their local station to share viewing data with each other and their authorized service provider, which is necessary for the delivery of this service. If you do not authorize the sharing of this viewing information, we cannot initiate access to this member benefit. 

This agreement must be renewed every two years for continued access to the PBS Passport membership benefit. When it is time to renew your agreement, the next time you log in with your Passport-enabled PBS account you will be greeted with a prompt asking you to accept the terms and conditions you have previously agreed to. 

  • If you accept the terms and conditions, you will be taken to the PBS.org home page where you can continue to watch your favorite programming. 
  • If you decline the terms and conditions, you will be signed out of your Passport-enabled PBS account, and on your next login you will be asked to accept the terms and conditions or decline. Selecting the decline option does not automatically cancel your Passport membership benefit. To cancel, please see below.

If you wish to opt out of Passport, you can call or email your local station to cancel your contribution. Station contact information can be found at our Station Lookup Tool, or by visiting your local station's website. Click here to find your station's contact information.

We hope you will continue to watch and enjoy programming on your local station.


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

No, currently PBS does not support video downloading for offline viewing.

Passport videos are included with our online streaming services through PBS.org or supported apps and websites. A network connection is required to stream these videos.

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes, you can use your Passport membership benefit on multiple devices.

Passport activation codes can only be used once to activate your Passport with your Facebook, Google, or PBS account.

With every device, simply sign in with the same Facebook, Google, or PBS account you used to activate Passport and that device will have access. There is no limit to the number of devices you can sign in on at once, though streaming different videos at the same time may cause strain on your network depending on your internet speed.

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

The following steps illustrate the Passport activation process from beginning to end. You can activate your PBS Passport account from your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer.

After you have received an email from PBS, click Click Here to Activate Now (Figure 1).

Figure 1

  • You are directed to an activation screen where you should be automatically localized to your preferred station. The logo designates the station to which you are localized. (Learn how to change your station
  • Click the checkbox stating that you allow PBS to share your viewing history (Figure 2). * Please note that you must check this box to continue with the Passport activation process.
Figure 2

  • Click Confirm (Figure 3).
Figure 3

  • Your activation is complete. Click Get Started to begin watching Passport content (Figure 4).
Figure 4

  • Passport content is designated by a blue "compass rose" icon. The icon also appears next to your name, indicating that you are logged in and can view Passport videos.
If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. 


Figure 5



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

To confirm that you have activated your Passport account, go to http://www.pbs.org/ and sign in using the same email address and password you used when you activated Passport. To ensure you see all local Passport content, be sure you have selected your local station. Learn how to select a station

If Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. When you search through the site, any video bearing that same blue and white compass rose symbol are Passport videos.

If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.

Scroll down this page to learn how to fully activate Passport.

If your membership is not activated, please follow the instructions below:

  1. Go to pbs.org/passport
  2. You will be asked for an activation code, which is four words separated by hyphens (example: purple-fox-banner-edge). Please note that it will automatically capitalize everything for you. 
  3. Press Continue.
  4. You will be brought to a page asking you to sign in with Google, Facebook, or PBS account. Please note that if you are also using Passport on a Roku, Apple TV, or Amazon Fire TV, we recommend that you activate your Passport account with the same email used to set up the device when you first purchased it.
  5. After you sign in, you must check the box saying you accept the terms and conditions, then press the Confirm button. If everything is done correctly, you will be brought to a page that says you're activated.

To check to see if your Passport has been successfully activated, please click here and enter your email address. If it says you are unactivated, you missed a step and need to go through the process again.

If you are viewing Passport on a streaming device such as Roku, Apple TV, or Amazon Fire TV, please follow the instructions below. If you do NOT have a streaming device, you are done and can now watch Passport shows.

  1. Go to your streaming device and go into the PBS Video app, then select the Settings option. In the Settings, select Deactivate and follow the prompts. It will take you out of the app; go back in and it will ask you to Activate and give you a code.
  2. Write down the code and go to http://www.pbs.org/activate on a computer or smartphone. Enter the code. (Please note that it will automatically capitalize everything for you.) It will prompt you to sign in; do so. You should then come to a screen that says your TV has been activated.
  3. Enjoy PBS Passport shows!


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

You must activate Passport in order to watch the video that displays the PBS Passport icon . You can still watch hundreds of hours of quality public television shows on your computer, smartphone and tablet without Passport. 

PBS Passport is simply an additional member benefit that offers eligible station donors extended on-demand access to a library of videos. It is entirely up to you whether or not you wish to activate PBS Passport. You will encounter a message asking if you want to activate PBS Passport every time you come to a video whose streaming rights for non-members have expired. PBS Passport allows eligible members to watch some expired or archival content. 

Keep in mind that PBS is not a producer but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. Passport allows extended access to many PBS shows.

If you want to learn more about accessing the PBS Passport benefit, contact your local station or read more about it in our FAQs: http://help.pbs.org/support/home.

See the complete list of devices that support Passport



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

To see if your PBS Passport membership has been activated, please click the following link and follow the instructions: https://www.pbs.org/passport/lookup/.

Be sure to use the same email address you used when you signed up for PBS Passport. If your email address is in our system, you will come to a screen that displays:

  • A confirmation that you have activated (a).
  • A link to PBS.org where you can sign in (b).
  • Member status for any additional accounts you may have (c).
  • If you see that an activation link has been emailed to you (d), be sure to check your spam folder to see if the email was inadvertently delivered there. Also, be sure you are checking the correct email account; the email account you used when registering for Passport.

If you get a message saying your email address cannot be found, you are not using the same email address that is on file with your station. Think of any other email addresses you may have used and try signing in with those.




Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If you do not remember your password, please click the following link to reset it:

https://account.pbs.org/accounts/send-reset-password/

You will be sent an email to the address you specify. When you get the email, follow the steps to reset your password. It will ask you to follow a link in the email, enter a new password and confirm that new password, and save. You will then see your User Profile and you can go to http://www.pbs.org for access with your new password.

If you are still having trouble, email support.





Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Passport is a member benefit given to those who have donated a specific amount to their local station; it is not a site separate from PBS.org. The steps below illustrate how to sign in after you have already activated your Passport member benefit

  • To sign into the site, please go to www.pbs.org and click Sign In located in the upper left side of the page. 

  • Sign in with the same Google, Facebook, or PBS Account that you used when you activated Passport. If you use a different email address, your sign in will not work and you will not be able to view Passport videos.

If you do not have a PBS account, learn how to create one

  • After logging in, you'll see that all PBS Passport content is designated by the Passport icon (  ). All videos displaying that icon are designated as PBS Passport content. The icon appears next to your name when you are logged in to the site, as well as next to any video that is designated as a Passport video. The PBS.org website contains both Passport and non-Passport content.

If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or click this link.

For detailed instructions on activating your streaming device:

Once you have activated your PBS Passport account, follow the steps below to link your Passport account to your Apple TV.

  • When you have the PBS app open on your Apple TV, click Settings located at the top of the screen.
  • Click Deactivate located at the bottom of the screen. If you have an Apple TV 4, you will instead see an option to "Change Account"

  • A screen indicating the app needs to be activated appears. 
  • Activation instructions are displayed on the screen along with a 7-character activation code.
  • Go to your computer and open a browser such as Chrome, Firefox, or Safari.
  • In the address bar, type http://pbs.org/activate.  
  • Enter the seven-character activation code in the textbox provided. This is NOT your Passport activation code.
  • Click Continue.

  • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account. 
  • Choose the same account you used when you activated Passport. If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.

  • Return to your Apple TV. It has been automatically updated and you can begin watching Passport videos.




Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or click this link

Once you have activated your PBS Passport account, follow the steps below to link your Passport account to your Amazon Fire TV or Android Smart TV.

  • Open the PBS channel on your device.
  • In the left navigation, open the Settings menu.
  • At the bottom of In the settings menu, select the Change Account option. A box will appear showing which account you are logged in with and give you an option to Log Out or Cancel. Click Log Out.
  • A new option will appear at the top of the app to Activate. Click Activate.
  • Activation instructions appear on the screen along with a 7-character activation code.

  • Go to your computer and open a browser such as Chrome, Firefox, or Safari.
  • In the address bar, type http://pbs.org/activate.  
  • Enter the seven-character activation code in the textbox provided. This is NOT your Passport activation code.
  • Click Continue.

  • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account. 
  • Choose the same account you used when you activated Passport. If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.

  • After signing in, your device has been activated. Return to the device to begin watching Passport videos. 






Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or click this link.

To activate Passport on your Roku device, watch the following video or the detailed steps below:

  • Open the PBS channel on your Roku device (Figure 1).
Figure 1

roku-activate-home-small.jpg


  • In the top navigation menu, click Settings (Figure 2).

Figure 2

  • At the bottom of In the settings menu, click Deactivate Device. The screen will not change (Figure 3).
Figure 3

  • Confirm that you want to deactivate the device and you will return to the PBS app home screen.
  • Click the blue Activate button in the upper left corner of the screen (Figure 4).
Figure 4

  • You will see a new screen saying the channel needs to be activated. 
  • Activation instructions appear on the screen along with a 7-character activation code (Figure 5).
Figure 5
  • Go to your computer and open a browser such as Chrome, Firefox, or Safari. IF YOU HAVE DONE THIS STEP AND IT'S STILL NOT SUCCESSFUL, PLEASE OPEN A PRIVATE OR INCOGNITO BROWSER WINDOW AND COMPLETE THE FOLLOWING STEPS.
  • In the address bar, type  http://pbs.org/activate .  
  • Enter the seven-character activation code in the textbox provided.  This is NOT your Passport activation code.
  • Click Continue (Figure 6).
Figure 6

  • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account (Figure 7). 
  • Choose the same account you used when you activated Passport . If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.

Figure 7

  • After signing in, your Roku device has been activated. Return to your Roku screen to begin watching Passport videos (Figure 8). 
Figure 8



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. Each device is individual and requires its own deactivation/reactivation. 


Learn how to activate Passport on Apple TV

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. Each device is individual and requires its own deactivation/reactivation. 

 

Learn how to activate Passport on Roku

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. Each device is individual and requires its own deactivation/reactivation. 

 

Learn how to activate Passport on Amazon Fire

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Pledge Gift Questions & Membership Updates

To check the status of your pledge gift or to cancel/update your membership, please contact your local PBS station using the following link:


What Is Passport & How to Activate

For more information about Passport activation and how to find Passport videos, please watch the following how-to video:


Passport Video Library

For a selection of available Passport videos including the latest releases, please check out the Passport library:


How-to & Activation Help for Digital Media/Streaming Devices

To setup Passport for your streaming device, please check out the following how-to videos:


More Passport Technical Help


For other questions or problems, please visit our PBS Help Passport FAQs or send us a message.


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

The PBS Passport library currently offers members more than 1,000 episodes from popular shows like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all five seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns — currently Jazz and Unforgivable Blackness The Rise and Fall of Jack Johnson are available. More shows are being added all the time.


Passport videos are designated by a blue "compass rose" icon as shown in the image below. 


Search for Passport videos only

Browse the Passport library


Not a PBS Passport member? Contact your local station to inquire.





Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

After activating your PBS Passport account, you can view PBS Passport content on your computer, iPhone and iPad, Apple TV, Chromecast, and Android app. All PBS Passport content is designated by an icon (  ). All videos displaying that icon are designated as PBS Passport content. The icon appears next to your name when you are logged in to the site as well as next to any video that is designated as a Passport video.


Click here to learn how to search for Passport videos only





Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

To find a video on the PBS.org website, you can search by keyword or browse available categories.   

How to search by keyword

How to browse

How to browse for an individual video

How to search for Passport videos only

How to search by keyword

To search by keyword, click the magnifying glass icon in the upper right side of the site and type your search criteria in the textbox provided. When finished, click the magnifying glass icon to the right of your text or tap Enter on your keyboard.

How to browse for a video

You can browse for an individual video or by the Show to which it belongs. To search for a video by the show to which it belongs, click Shows in the top navigation menu. To click for an individual video, click Video.

How to browse for individual videos

After you have clicked Video in the top navigation menu, you can begin browsing the top carousel items by clicking the left and right facing arrows located to the far left and right sides of the carousel images. To pause the carousel rotation, click the pause button located in the lower right side of the screen.


Scroll further down the page to the Browse Videos section where you can browse videos from different genres such as Arts and Music, Culture, Food, History, How-To, and many more. The genre is located on the left side of the page and the link to see all videos is located on the right.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Doc Martin is distributed by American Public Television (APT), not PBS. APT can be contacted online at the following address: http://www.aptonline.org/aptweb.nsf/ContactUs?Readform&type=Viewers.

 

Our local member stations are individually owned and operated, and therefore schedule independently. This includes their ability to acquire programming from sources other than PBS, such as APT. As this is not a PBS distributed program, we do not have the streaming rights for Doc Martin on PBS.org or on Passport.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Father Brown is distributed by BBC Worldwide and not PBS. BBC Worldwide can be contacted online at the following address: http://www.bbcworldwide.com/contact-us.aspx.



Our local member stations are individually owned and operated, and therefore schedule independently. This includes their ability to acquire programming from sources other than PBS, such as BBC Worldwide. As this is not a PBS distributed program, we do not have the streaming rights for Father Brown on PBS.org or on Passport.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. You can use the search filters on PBS.org to find Passport content. 


Browse the Passport library


  • Conduct a keyword search using the search textbox located in the upper right side of the screen (Figure 1).
Figure 1


  • Click Show Filters on the right side of the page (Figure 2).

Figure 2


  • Click the Passport Videos link under the FILTER BY ACCESS section to see all Passport videos associated with your search (Figure 3.1).
  • To see non-Passport content only, click the Non Passport Videos link (Figure 3.2).

Figure 3



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?


As you may know, PBS is not a producer but rather a distributor of programming. Our distribution rights are fairly limited and are often confined to only broadcasting. Unfortunately, we do not have streaming rights for The Collection.  The Collection is a property of Amazon, and can be viewed through Amazon Prime.


If you have a TV, you may wish to check your local station's listings or contact your local station to see if they will be re-broadcasting The Collection. You can check the local schedule online here: http://www.pbs.org/tvschedules/index.html


And find contact information for your local station here: http://www.pbs.org/about/faq/station-finder/


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Episodes of Victoria will be available on the Victoria show page on our sites and apps.


Click here to see our available episodes for Victoria, Season 1.

Click here to see our available episodes for Victoria, Season 2.


Members with the PBS Passport membership benefit will have exclusive and extended access to Season 1 and Season 2 of Victoria. Users without the PBS Passport membership benefit will still be able to stream episodes of Season 2 online during two-week windows. Please see below for more information.


If you have the Passport membership benefit, your benefit allows you extended access to online streams of Victoria. You can stream episodes of Season 1 and Season 2 online beginning January 14, 2018 at 9 PM EST. All seven episodes of Season 2 will be available for online streaming with your Passport membership benefit at the start of the season premiere, so you can begin watching the season in its entirety without waiting each week for new episodes to premiere on television. Remember to sign in with your Passport-enabled account at PBS.org for access.


For more information about the Passport membership benefit and how to receive it, please visit our What is PBS Passport Help Page.


If you do not have the Passport membership benefit, you will still be able to view the episodes online during the upcoming windows listed below. Episodes are available for online streaming for all users for two-week periods after each episode premieres on television for the first time. During these two-week windows, the Passport membership will not be required to watch these episodes online.


EPISODE

TELEVISION BROADCAST
AVAILABLE FOR ONLINE STREAMING WITHOUT PASSPORT 

Season 2, Episode 1: A Soldier's Daughter / The Green-Eyed Monster

1/14/2018 at 9 PM EST 1/14/18 at 9 PM EST
-
1/28/18 at 11:59 PM EST
1/21/2018 at 9 PM EST
1/21/18 at 9 PM EST
-
2/4/18 at 11:59 PM EST
Season 2, Episode 3: Entente Cordiale
1/28/2018 at 9 PM EST
1/28/18 at 9 PM EST
-
2/11/18 at 2:59 AM EST
Season 2, Episode 4: Faith, Hope & Charity
2/4/2018 at 9 PM EST 2/4/18 at 9 PM EST
-
2/18/18 at 2:59 AM EST
Season 2, Episode 5: The King Over the Water
2/11/2018 at 9 PM EST
2/11/18 at 9 PM EST
-
2/25/18 at 2:59 AM EST
Season 2, Episode 6: The Luxury of  Conscience
2/18/2018 at 9 PM EST
2/18/18 at 9 PM EST
-
3/4/18 at 2:59 AM EST
Season 2, Episode 7: Comfort and Joy
(Christmas Special)
2/25/2018 at 9 PM EST
2/25/18 at 9 PM EST
-
3/11/18 at 2:59 AM EST

Note: Dates and times are subject to change. All Victoria Season 1 and Season 2 episodes will be available to members with the Passport benefit beginning January 14, 2018. Members with the Passport benefit are unaffected by the online streaming dates in the chart above as the Passport benefit allows extended access to online content.


Are there missing episodes from Season 2? 

Some episode counts online will show there are 8 episodes for Season 2 and 1 episode aired as a Christmas special. PBS.org features 7 total episodes for Season 2 for online streaming, however no content is missing. Discrepancies can occur between series' broadcast in the United Kingdom and the United States. 


On PBS.org, Season 2, Episode 1 and Season 2, Episode 2 are two-hour specials. Season 2, Episode 7 is the Christmas special. For details, see the above chart of Season 2 episodes.

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If you did not receive an activation code, please contact your local station. They can send you an activation link or code.

Be aware that you may be already activated. To confirm that you have activated your Passport account, go to http://www.pbs.org/ and sign in to the site with the same email address you used when you activated your account. If Passport is activated, you will see a small blue and white compass rose symbol next to your name in the upper left corner of the screen. As you search or browse the site, any video bearing that same blue and white compass rose symbol is a designated Passport video.

If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Please begin by checking your email spam folder. If the email is not there, please contact your local station or view this list of possible reasons.

Be sure you are checking the same email account you used when you registered for PBS Passport. Also, please note that after you donate, it can take up to two business days to receive your activation code.

Please keep in mind that often if you are already on PBS.org and you clicked a link to activate your Passport membership, no other action is required. 

To confirm that you have activated your Passport account, go to http://www.pbs.org/, change your local station if it is not showing, and sign in as you did during activation. If your Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. When you search through the site, any video bearing that same blue and white compass rose symbol are videos available to Passport members.

If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Initially, close to a thousand hours of PBS programming across multiple genres including drama, science, history, natural history and the arts will be available in PBS Passport. This library of content will continue to grow over time as more titles are added – so please keep checking back. 



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Availability of certain videos on the PBS.org player and our mobile apps has recently changed. PBS.org and our mobile apps continue to offer access to hundreds of hours of recently broadcast programming, as well as past episodes of popular series, and news, public affairs and independent film series such as FRONTLINE, PBS NEWSHOUR, INDEPENDENT LENS and POV.
Many full episodes of shows such as Downton Abbey and Mercy Street are available for streaming for two weeks after original television broadcast for users without the Passport membership benefit. So for instance, when Downton Abbey airs on television on Sunday night, it is available for streaming on PBS.org on Monday and for two weeks after for all users. After the two-week period is up, the general streaming rights for the episode expire.

Some stations offer a new member benefit called PBS Passport that gives eligible donors and supporters extended access to an on-demand library of quality public television programming online.  The PBS Passport library currently offers members more than 1,000 episodes to watch, with new PBS programs being added weekly. The library features episodes from popular programs like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns — currently Jazz is available.  

If you are interested in the PBS Passport member benefit or are already a contributor, please contact your local station and ask about eligibility and membership activation.




Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Please click the following link http://www.pbs.org/passport/lookup/ and enter the contact email for your membership. This is the email address your station contacts you with and can use to look up your membership. 

Entering your email address and clicking on the Find Member button will return one of four results:

  • If the page returns your Passport has not been activated, your Passport is still waiting to be activated before you can use it. Please check your email inbox for the Passport activation email sent to you by your local station. The Lookup Tool should also send you a new activation email with that information. The email will include your four-word activation code and instructions on activating your Passport.
  • If the page returns no member found, please try using the Lookup Tool again and enter another email address which may be connected with your membership. If it is unable to locate your membership under any email address, it's possible your station has no contact email address for your membership or did not set up your Passport benefit. Please contact your local station and ask them to check on your Passport. You can find the contact information for your local station at this page.
  • If the page returns your Passport has expired, please contact your local station and request they update your Passport's expiration date to match your membership. You can find the contact information for your local station at this page.
  • If the page returns your Passport has been activated, you or someone in your household has activated the Passport with an account other than the one you are currently signed in with. Please note the email address you have entered on this Passport Lookup page is only the contact email address on your membership - your Passport can be activated with a different account and not the email address you have entered on this page. Proceed to Step 2 below.
If you are still having trouble, email support.




Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If you have already activated your account DO NOT click the activation link again. Simply click Sign In in the upper left corner on PBS.org and begin browsing Passport content.

When you sign in you must use the same email address you used when you activated your Passport membership. 

If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name.

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

It sounds like your Apple TV is not set up with the same email/credentials that you used when you activated Passport. Therefore, the Apple TV PBS App must be reset to use the email address that you used when you activated Passport. To do this you will need to deactivate and reactivate the PBS app with the correct email. (Please note that you do not need to reset your Apple TV overall affiliated email, just within the PBS App). This will not affect other apps within Apple TV.

 

Follow the steps below to activate your Passport member benefit:

  • When you have the PBS app open on your Apple TV, click Settings located at the top of the screen.

  • Click Deactivate located at the bottom of the screen. If you have an Apple TV 4 you will instead click Change Account > Log Out.

  • A screen asking you to Activate your Apple TV appears.


  • Clicking this option will bring up activation instructions to visit http://www.pbs.org/activate and entering the code appearing on your Apple TV screen. Each user will have their own unique code.

  • Go to your computer and open a browser such as Chrome, Firefox, or Safari.
  • In the address bar, type http://pbs.org/activate.  
  • Enter the seven-character activation code in the textbox provided. This is NOT your Passport activation code.
  • Click Continue.

  • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account. 
  • Choose the same account you used when you activated Passport. If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.

  • Return to your Apple TV. It has been automatically updated and you can begin watching Passport videos.




Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If your Passport is activated properly, you will see a small blue and white "compass rose" icon (  ) by your name in the upper left portion of the screen. If this icon does not appear next to your name and your Passport benefit is not being recognized, please check the below possibilities and suggestions.

In most cases, this problem occurs when you are signed in at PBS.org using a different sign-in account (an email address associated with a Facebook, Google, or PBS Account) from what you originally activated Passport with. For the quickest resolution, we recommend trying to sign out and sign back in with any other accounts you may have with PBS.

  1. You can also try entering your contact email address for your membership at the Passport Lookup page. This is the email address your station contacts you with and can use to look up your membership. Entering your email address and clicking on the Find Member button will return one of four results:
    • If the page returns no member found, please try using the Lookup Tool again and enter another email address which may be connected with your membership. If it is unable to locate your membership under any email address, it's possible your station has no contact email address for your membership or did not set up your Passport benefit. Please contact your local station and ask them to check on your Passport. You can find the contact information for your local station at this page.
    • If the page returns your Passport has not been activated, your Passport is still waiting to be activated before you can use it. Please check your email inbox for the Passport activation email sent to you by your local station. The Lookup Tool should also send you a new activation email with that information. The email will include your four-word activation code and instructions on activating your Passport.
    • If the page returns your Passport has expired, please contact your local station and request they update your Passport's expiration date to match your membership. You can find the contact information for your local station at this page.
    • If the page returns your Passport has been activated, you or someone in your household has activated the Passport with an account other than the one you are currently signed in with. Please note the email address you have entered on this Passport Lookup page is only the contact email address on your membership - your Passport can be activated with a different account and not the email address you have entered on this page. Proceed to Step 2 below.
  2. If the Passport Lookup page returns your Passport has been activated, and you are signed in, but still do not have access at PBS.org, then you likely have activated your Passport with an account other than the account you are currently signed in with. This can occur if you have set up multiple accounts with PBS in the past. If you activated your Passport after December 2016, you should have received an email stating which account you used to activate your Passport. If you do not have this email, try signing out and signing back in with any other accounts you may have. If you share your membership or household with another person, they may have used their account to activate and not your account.

If the Passport Lookup page said you were activated in Step 1, and you are unable to find the account you activated your Passport with in Step 2, please send us a message at this page and we can retrieve this information for you. In your message please specify the email address you used in the Passport Lookup page as this will help us locate your Passport. Please also specify if you would like to know the account you used to activate Passport and/or if you would like your Passport to be reset so you can activate your Passport with a different account.

Change the Account Linked to My Passport Benefit

If you've activated your Passport benefit but have multiple PBS accounts, only the PBS account linked to your Passport benefit will grant you access to Passport videos. If your access isn't recognized, you may be signed in with a different account.

If you have accidentally linked your Passport benefit to an old account, or you wish to instead link your Passport benefit to a different account, you can change the account linked to your benefit using our Passport Reset Tool.

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

PBS Passport is a member benefit from participating PBS stations that gives eligible donors and supporters extended access to an on-demand library of quality public television programming online.  The PBS Passport library features episodes from popular programs, including American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns. 

Local stations give the Passport benefit to their supporters who qualify for their Passport membership benefit. Each station can set their own qualifications for Passport, but most stations give the benefit to members who donate at least $60 a year, or $5 Sustainer/Ongoing-monthly gifts. For the most accurate information, please contact your local station or visit their website.

If you are interested in receiving the Passport membership benefit or are already a contributor with your local station, please contact your local station and ask about their eligibility requirements and membership activation.

If you have additional questions about the Passport membership benefit, please check the list of related questions below or use the search bar above to find additional answers on our PBS Help site


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

The PBS Passport library currently offers members more than 1,000 episodes from popular shows like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns. More shows are being added all the time.

Due to streaming rights and legal issues, PBS is unable to distribute a list of Passport shows.

If you are interested in seeing if a specific program is available for online streaming, enter the program's title in the Search Term box at this page: http://www.pbs.org/search/

Not a PBS Passport member? Contact your local station to inquire.

Passport videos are designated by a blue "compass rose" icon as shown in the image below:


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

PBS Passport is an added benefit available to eligible donors of participating PBS stations (i.e.: you must make a donation to your station to receive this benefit). Typically, the PBS Passport member benefit requires a station donation of at least $60 a year, or $5 Sustainer/Ongoing-monthly gifts. Keep in mind that this donation requirement may vary from station to station.

Please refer to your station’s website for service eligibility requirements. Find your local station contact information by using the PBS station finder: http://www.pbs.org/about/about-pbs/stations/.


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Currently, PBS Passport content is available via:

Clicking on one of the above links for your respective device will take you to a help page with directions for signing in to use your Passport benefit on your device.

*The PBS channel is not available on select older Roku models. The PBS channel is available on most Roku 2 models and newer.

It should be noted that Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. In all other cases, you can use an HDMI cord, however, for optimal viewing please use one of the options listed above. 



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

The Passport benefit can only be linked to one PBS account at a time. You can create multiple PBS accounts with different email addresses, but only the account you originally linked to your Passport benefit will grant you access to Passport videos. 

PBS offers two ways to change the email address you use with your Passport benefit.

  1. If you would like to simply update the email address of your PBS account, you can make this change through your account's User Profile. Please visit this help page for instructions. Note: You will only be able to update the email address of your PBS account if you have not previously created a new PBS account with the updated email address. Please use the below tool if you have multiple PBS accounts.
  2. If you would like to switch the PBS account you use to log in to watch Passport videos, you can reactivate your Passport benefit with a new account through the Passport Reset Tool. 

Resetting your Passport benefit is easy and only takes a few minutes. 

1. Open the Passport Reset Tool page.

You will see a prompt to sign in with the PBS account linked to your Passport benefit. Click "Sign In" and you will see a login prompt appear.

If you do not remember the PBS account linked to your Passport benefit and have multiple PBS accounts, try signing into each account one at a time. Once you sign in, you will receive a message confirming if the PBS account is linked to your Passport benefit or if you need to try another account.

2. Log in with your PBS account.

Choose one of the three login options (PBS Account, Google, or Facebook) and enter the email address and personal password for your account. This will be a PBS account you previously created to originally activate your Passport benefit.

Don't remember your password or receive an invalid login error message? Reset your PBS account password here.

3. Confirm your Passport benefit reset.

We will also send you an email confirming your Passport benefit has been reset, as well as a link to reactivate your benefit at a later time if you have to step away from your computer before you can reactivate your benefit.

When you originally donated with your local station, you may have provided an email address to contact you at and we will ask you to confirm if you would still like to use this email address. If you would like to use this email address, select that email address.

If you would instead like to use a new email address, select "A different email address" and enter the email address you would prefer to use.

Once you have selected your preferred email address, select the "Reset My Passport Access and Send My Activation Email" button below to continue.

4. Reactivate your Passport benefit.

Your Passport benefit has been reset and you can now reactivate it with a different PBS account.

Select "Reactivate My Benefit" to continue.

If you need help with the Passport activation process, please visit this help page with instructions and images on how to activate your benefit.

Once your benefit has been successfully reactivated with your new PBS account, you will see the below "Activation Complete" screen and can begin watching Passport videos again.



Common Issues and Solutions

No Passport Membership Benefits

The message means you have signed into the Passport Reset Tool with a PBS account that is not linked to an active Passport benefit. We recommend signing out and signing back in with another PBS account you or someone in your household may use. You may have set up an older PBS account in the past when you originally activated your Passport benefit.

*This message does not always mean you are not a member with your local station or that you do not have the Passport benefit. Your Passport benefit likely exists, but is linked to a different PBS account or has not yet been activated.


Passport Benefit Expired

The PBS account you signed in with is linked to a Passport benefit, however the expiration date of the Passport benefit has passed. Please contact your local station to inquire about your membership and billing, and either renew your membership or request they update the expiration date of your Passport benefit.


Unable to sign into my PBS account


If you are unable to sign into your PBS account because you have forgotten your password, or because you previously used a Facebook or Google login option which you no longer have access through, please reset your password for your PBS account

Once you have reset your password for your PBS account, return to the Passport Reset Tool and log in with your email address and new password.

If you are unable to reset your password for your PBS account because you no longer have access to the email inbox for your email address of your PBS account, please send our support team a message with the email address of your previous PBS account and the email address you currently use.


Frequently Asked Questions and Answers

What information do I need to provide in order to use this tool?

You will need the email address and personal password of the PBS account you originally linked to your Passport benefit. If you do not remember the personal password for this PBS account, you can reset the password for the PBS account at this page. If you no longer have access to the inbox for this email address, please submit a message to us at the bottom of this site requesting that your benefit be reset.

Do I need to make a new donation when my Passport benefit is reset?

You will not need to make a new donation, or make any updates to your billing information. If you ever need to update your billing information, or would like to renew or cancel your recurring donation, please contact your local station.

What will happen to my saved Favorites and Watchlist on my PBS account if I use this tool?

This tool does not delete your original PBS account, however saved videos and shows will remain on your original PBS account. When you reactivate your benefit with a different PBS account, the new PBS account will not share the same saved videos and shows.

Can I update the email address on my PBS account without using this tool?

You can update the email address for your PBS account by signing in to your User Profile and selecting "Edit" or "Update Personal Information." However, you will only be able to update your account to an email address that is not already in use - if you have set up multiple PBS accounts already, then you cannot use the same email address for two PBS accounts.


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Membership information is retained on a local level so please contact your local station directly to inquire about your eligibility.




Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

No. You can view Passport videos just by logging in to PBS.org and local station sites from your computer, smartphone and tablet. 

Currently, PBS Passport content is available:

  • via your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer (see your local station website or PBS.org). 
  • on PBS Video iOS and Android apps for smartphones and tablets
  • Apple TV
  • Roku
  • Chromecast
  • Amazon Fire TV
  • Amazon Fire Stick

We will expand access to additional devices and platforms over time. 

It should be noted that Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. In all other cases you can use an HDMI cord, however, for optimal viewing please use one of the options listed above.


*** If you have older browser versions, please update to the latest version before trying to view PBS Passport content. ***


*** Keep in mind you must sign in to the website or app using the same login information that you used when activating your Passport account. ***


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. PBS Passport is a new member benefit from participating PBS stations and in order to take advantage of it, you must identify your station. You can select any station in the country by searching by state or zip code, or find the station that is closest to where you live. Just keep in mind that the station to which you donate when signing up for the PBS Passport member benefit is the same station you need to select on PBS.org when you want to view Passport content. For example, if you donate to KQED you can only watch Passport videos when you have selected KQED on PBS.org.

Learn how to change your station

If you are using the PBS Video app on a streaming device, you can change your local station through the Settings menu within the PBS Video app.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. Many videos can be streamed online at PBS.org and other sites and apps without requiring a Passport benefit. And of course, PBS shows will continue to be broadcast to the public over the air. 

PBS Passport is a membership benefit that allows you extended access to some shows when their streaming rights have expired or they have otherwise become unavailable for general streaming.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Currently, PBS Passport content is available via:

*The PBS channel is not available on select older Roku models. The PBS channel is available on most Roku 2 models and newer.

UPDATE YOUR BROWSER:

Update Safari

Update Google Chrome

Update Internet Explorer

Update Firefox

It should be noted that Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. In all other cases, you can use an HDMI cord, however, for optimal viewing please use one of the options listed above.

** Watching PBS shows on your television remains the same and is not affected by PBS Passport. 


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

PBS Passport supports the latest versions of Chrome, Firefox, Safari and Internet Explorer.

Browsers typically auto-update, and manually updating is a simple matter. Because of this, we no longer support older browser versions. Users are expected to keep their browser up to date.

UPDATE YOUR BROWSER:

Update Safari

Update Google Chrome

Update Internet Explorer

Update Firefox



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Most PBS streaming video – including PBS Passport – is available only within the United States. 

PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are generally confined to dissemination within the United States.

While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each program does not exceed its granted rights, which unfortunately eliminates international streaming ability for PBS programs outside the US.

We regret not being able to offer all our content online to our supporters.




Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

PBS KIDS shows are not currently available in PBS Passport, however, we may include KIDS programming in the future.  



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes, you can stream Passport videos with your Apple TV once you've activated Passport. Learn how to activate Passport

To watch Passport videos on your Apple TV, please make sure the account you used to activate Passport is the same as the account you used to activate the PBS app on the Apple TV. To see if you've used the same account, try watching any Passport video on Apple TV.

If you encounter an error that says you are unable to watch the video because you need to activate Passport, it is likely that the account you used to activate the PBS app on Apple TV is different from the account you used to activate Passport.

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

No. We only ask that you share your PBS.org viewing history. The purpose of this is so that we can see what types of content our viewers like and base future programming decisions upon that. Also, it provides a way for your local station, the station to which you have donated, to easily communicate with its members. 



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

The rights for some video content have recently changed, which has shortened the window during which some content is available for streaming. This is the result of the complex environment of rights and digital distribution, which involves a number of different entities and specific contractual obligations that can vary title by title, all within the context of changing technologies and significant operational costs. We regret the inconvenience you have experienced.

Due to such factors as rights and technological infrastructure, PBS is not able to keep all programming available via streaming indefinitely. However, our system is fully committed to providing access to local and national content for a significant period of time after a program airs.

Overall, hundreds of hours of recently broadcast programming, as well as past episodes of popular series, are offered for streaming on station web sites, other locally offered platforms, as well as on PBS.org and our mobile apps. In addition, a deep archive is being maintained for certain genres, such as news, public affairs and independent film, including such series as FRONTLINE and PBS NEWSHOUR.

Recognizing that many teachers include PBS content as part of their lesson plans, we are working with producers to extend access to episodes that are particularly popular with educators. In the meantime, you may be able to find helpful resources on PBS LearningMedia, an on-demand service that provides thousands of innovative, standards-aligned digital resources, compelling student experiences, and professional development opportunities for teachers.   

More information is available at: http://www.pbslearningmedia.org/about/products/teachers/.





Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Passport is a membership benefit provided by your local station. For security purposes, only your station has access to your membership information and billing.

Because memberships are retained at a local level, you must email or call your local station in order to cancel your Passport member benefit. Most stations have a way to update your information or contact them at their website, so we suggest looking at your local station's website for more information. You can also use the below link to find contact information for your station to email or call them with.

Find your local station contact information

If your station sent you an email confirmation thanking you for your gift, this email also should have had information on how to contact your station.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

The following is a list of smart TVs and connected TV devices that support Passport:

  • Roku devices, including Roku-based TVs
  • Apple TV devices
  • Chromecast devices, including TVs with “Chromecast Built-In”
  • Amazon Fire TV and Fire Stick devices, including “Fire TV Edition” TV sets
  • Android TV devices, including Android-based Smart TVs



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If you are using the PBS Video app for iPad, you can sign in to your Passport account from the Settings menu at the top of the app when you first open the app. Look for the "Sign In" option and sign in with the Facebook, Google, or PBS account you tied to Passport during activation.

If you are using the Safari browser to go to pbs.org on your iPad, look for the Sign In option in the top left corner. You may have to open our menu by clicking the three horizontal lines icon in the same corner.

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Generally speaking, no. Passport is a membership benefit provided by your local public television station. We recommend checking with your local public television station directly as your local station may have a membership agreement set up with your radio station. Public television contact information can be found here: http://www.pbs.org/about/about-pbs/stations/




Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

After you make a donation to your local station, your activation code will be sent out to you within two business days. Memberships are retained at a local level so time frames may vary depending on how your station handles their donations and memberships. Most stations provide instant access through email or their web pages, but do not be alarmed if your station does not instantly provide an activation code as your station will send you that information as soon as they can.

Please be aware that if you receive a confirmation email from your station stating that your donation has been received, that is not your activation email. Your activation code will be delivered to you in a separate email. 

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Each PBS station is operated independently and may have its own guidelines regarding Passport. Please contact your station directly to inquire about their rules and regulations.

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If you're using an app like PBS Video app for iPads, look for the app menu in the top left corner of the screen, designated by three lines. 

  • Tap the three lines to open the menu. 
  • Look for a "Sign In" option and sign in with the same Facebook, Google, or PBS account you used to activate your Passport. 
  • If you sign in with the wrong account you will see a screen asking you to become a Passport member to watch those videos. Be sure you are using the same email you used when you activated your Passport member benefit.

Once your video is playing you'll be able to cast it to your TV using the cast icon, typically located in the top right corner of your device.

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

We understand that issues of privacy and data sharing are extremely important. As a not-for-profit institution, our goal is to collect only the information that enables PBS and your local station to provide the best online experience possible.  

PBS is committed to protecting users’ privacy. Our policies and procedures can be reviewed in more detail on our web site. Click here to read more about our privacy policy.

PBS Passport is currently available only to a station’s eligible donors who authorize PBS and their local station to share viewing data with each other and their authorized service provider, which is necessary for the delivery of this service. If you do not authorize the sharing of this viewing information, we cannot initiate access to this member benefit. 

This agreement must be renewed every two years for continued access to the PBS Passport membership benefit. When it is time to renew your agreement, the next time you log in with your Passport-enabled PBS account you will be greeted with a prompt asking you to accept the terms and conditions you have previously agreed to. 

  • If you accept the terms and conditions, you will be taken to the PBS.org home page where you can continue to watch your favorite programming. 
  • If you decline the terms and conditions, you will be signed out of your Passport-enabled PBS account, and on your next login you will be asked to accept the terms and conditions or decline. Selecting the decline option does not automatically cancel your Passport membership benefit. To cancel, please see below.

If you wish to opt out of Passport, you can call or email your local station to cancel your contribution. Station contact information can be found at our Station Lookup Tool, or by visiting your local station's website. Click here to find your station's contact information.

We hope you will continue to watch and enjoy programming on your local station.


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

No, currently PBS does not support video downloading for offline viewing.

Passport videos are included with our online streaming services through PBS.org or supported apps and websites. A network connection is required to stream these videos.

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes, you can use your Passport membership benefit on multiple devices.

Passport activation codes can only be used once to activate your Passport with your Facebook, Google, or PBS account.

With every device, simply sign in with the same Facebook, Google, or PBS account you used to activate Passport and that device will have access. There is no limit to the number of devices you can sign in on at once, though streaming different videos at the same time may cause strain on your network depending on your internet speed.

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

PBS strives to obtain streaming rights for catch-up viewing for everyone for all of its programming. The vast majority of PBS shows are made available for streaming for at least two weeks after its initial national broadcast for catch-up viewing for all viewers. However, there are certain instances in which PBS can only obtain Passport availability.


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

The following steps illustrate the Passport activation process from beginning to end. You can activate your PBS Passport account from your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer.

After you have received an email from PBS, click Click Here to Activate Now (Figure 1).

Figure 1

  • You are directed to an activation screen where you should be automatically localized to your preferred station. The logo designates the station to which you are localized. (Learn how to change your station
  • Click the checkbox stating that you allow PBS to share your viewing history (Figure 2). * Please note that you must check this box to continue with the Passport activation process.
Figure 2

  • Click Confirm (Figure 3).
Figure 3

  • Your activation is complete. Click Get Started to begin watching Passport content (Figure 4).
Figure 4

  • Passport content is designated by a blue "compass rose" icon. The icon also appears next to your name, indicating that you are logged in and can view Passport videos.
If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. 


Figure 5



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

To confirm that you have activated your Passport account, go to http://www.pbs.org/ and sign in using the same email address and password you used when you activated Passport. To ensure you see all local Passport content, be sure you have selected your local station. Learn how to select a station

If Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. When you search through the site, any video bearing that same blue and white compass rose symbol are Passport videos.

If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.

Scroll down this page to learn how to fully activate Passport.

If your membership is not activated, please follow the instructions below:

  1. Go to pbs.org/passport
  2. You will be asked for an activation code, which is four words separated by hyphens (example: purple-fox-banner-edge). Please note that it will automatically capitalize everything for you. 
  3. Press Continue.
  4. You will be brought to a page asking you to sign in with Google, Facebook, or PBS account. Please note that if you are also using Passport on a Roku, Apple TV, or Amazon Fire TV, we recommend that you activate your Passport account with the same email used to set up the device when you first purchased it.
  5. After you sign in, you must check the box saying you accept the terms and conditions, then press the Confirm button. If everything is done correctly, you will be brought to a page that says you're activated.

To check to see if your Passport has been successfully activated, please click here and enter your email address. If it says you are unactivated, you missed a step and need to go through the process again.

If you are viewing Passport on a streaming device such as Roku, Apple TV, or Amazon Fire TV, please follow the instructions below. If you do NOT have a streaming device, you are done and can now watch Passport shows.

  1. Go to your streaming device and go into the PBS Video app, then select the Settings option. In the Settings, select Deactivate and follow the prompts. It will take you out of the app; go back in and it will ask you to Activate and give you a code.
  2. Write down the code and go to http://www.pbs.org/activate on a computer or smartphone. Enter the code. (Please note that it will automatically capitalize everything for you.) It will prompt you to sign in; do so. You should then come to a screen that says your TV has been activated.
  3. Enjoy PBS Passport shows!


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

You must activate Passport in order to watch the video that displays the PBS Passport icon . You can still watch hundreds of hours of quality public television shows on your computer, smartphone and tablet without Passport. 

PBS Passport is simply an additional member benefit that offers eligible station donors extended on-demand access to a library of videos. It is entirely up to you whether or not you wish to activate PBS Passport. You will encounter a message asking if you want to activate PBS Passport every time you come to a video whose streaming rights for non-members have expired. PBS Passport allows eligible members to watch some expired or archival content. 

Keep in mind that PBS is not a producer but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. Passport allows extended access to many PBS shows.

If you want to learn more about accessing the PBS Passport benefit, contact your local station or read more about it in our FAQs: http://help.pbs.org/support/home.

See the complete list of devices that support Passport



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

To see if your PBS Passport membership has been activated, please click the following link and follow the instructions: https://www.pbs.org/passport/lookup/.

Be sure to use the same email address you used when you signed up for PBS Passport. If your email address is in our system, you will come to a screen that displays:

  • A confirmation that you have activated (a).
  • A link to PBS.org where you can sign in (b).
  • Member status for any additional accounts you may have (c).
  • If you see that an activation link has been emailed to you (d), be sure to check your spam folder to see if the email was inadvertently delivered there. Also, be sure you are checking the correct email account; the email account you used when registering for Passport.

If you get a message saying your email address cannot be found, you are not using the same email address that is on file with your station. Think of any other email addresses you may have used and try signing in with those.




Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If you do not remember your password, please click the following link to reset it:

https://account.pbs.org/accounts/send-reset-password/

You will be sent an email to the address you specify. When you get the email, follow the steps to reset your password. It will ask you to follow a link in the email, enter a new password and confirm that new password, and save. You will then see your User Profile and you can go to http://www.pbs.org for access with your new password.

If you are still having trouble, email support.





Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Passport is a member benefit given to those who have donated a specific amount to their local station; it is not a site separate from PBS.org. The steps below illustrate how to sign in after you have already activated your Passport member benefit

  • To sign into the site, please go to www.pbs.org and click Sign In located in the upper left side of the page. 

  • Sign in with the same Google, Facebook, or PBS Account that you used when you activated Passport. If you use a different email address, your sign in will not work and you will not be able to view Passport videos.

If you do not have a PBS account, learn how to create one

  • After logging in, you'll see that all PBS Passport content is designated by the Passport icon (  ). All videos displaying that icon are designated as PBS Passport content. The icon appears next to your name when you are logged in to the site, as well as next to any video that is designated as a Passport video. The PBS.org website contains both Passport and non-Passport content.

If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or click this link.

For detailed instructions on activating your streaming device:

Once you have activated your PBS Passport account, follow the steps below to link your Passport account to your Apple TV.

  • When you have the PBS app open on your Apple TV, click Settings located at the top of the screen.
  • Click Deactivate located at the bottom of the screen. If you have an Apple TV 4, you will instead see an option to "Change Account"

  • A screen indicating the app needs to be activated appears. 
  • Activation instructions are displayed on the screen along with a 7-character activation code.
  • Go to your computer and open a browser such as Chrome, Firefox, or Safari.
  • In the address bar, type http://pbs.org/activate.  
  • Enter the seven-character activation code in the textbox provided. This is NOT your Passport activation code.
  • Click Continue.

  • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account. 
  • Choose the same account you used when you activated Passport. If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.

  • Return to your Apple TV. It has been automatically updated and you can begin watching Passport videos.




Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

No. Your activation code is a four-word combination that was sent to you by your station when you signed up for the Passport member benefit. An example of an activation code is: cat-tree-ship-onyx

Your password is the password you created when you created a PBS, Facebook, or  Google account. 

Your activation code is intended to be used only once when you first activate your Passport membership. It should never be used after that. 

After you have activated your Passport membership with the activation link that was sent to you, all you need to do is go to PBS.org, click Sign In in the upper left side of the screen, and sign in using the same Google, Facebook, or PBS email account with which you activated Passport. If you attempt to use your activation code again, you will encounter a screen asking you to activate again. If this happens, simply click Sign In to PBS.org using the same email address that you used when you activated your account.

If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. 



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or click this link

Once you have activated your PBS Passport account, follow the steps below to link your Passport account to your Amazon Fire TV or Android Smart TV.

  • Open the PBS channel on your device.
  • In the left navigation, open the Settings menu.
  • At the bottom of In the settings menu, select the Change Account option. A box will appear showing which account you are logged in with and give you an option to Log Out or Cancel. Click Log Out.
  • A new option will appear at the top of the app to Activate. Click Activate.
  • Activation instructions appear on the screen along with a 7-character activation code.

  • Go to your computer and open a browser such as Chrome, Firefox, or Safari.
  • In the address bar, type http://pbs.org/activate.  
  • Enter the seven-character activation code in the textbox provided. This is NOT your Passport activation code.
  • Click Continue.

  • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account. 
  • Choose the same account you used when you activated Passport. If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.

  • After signing in, your device has been activated. Return to the device to begin watching Passport videos. 






Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or click this link.

To activate Passport on your Roku device, watch the following video or the detailed steps below:

  • Open the PBS channel on your Roku device (Figure 1).
Figure 1

roku-activate-home-small.jpg


  • In the top navigation menu, click Settings (Figure 2).

Figure 2

  • At the bottom of In the settings menu, click Deactivate Device. The screen will not change (Figure 3).
Figure 3

  • Confirm that you want to deactivate the device and you will return to the PBS app home screen.
  • Click the blue Activate button in the upper left corner of the screen (Figure 4).
Figure 4

  • You will see a new screen saying the channel needs to be activated. 
  • Activation instructions appear on the screen along with a 7-character activation code (Figure 5).
Figure 5
  • Go to your computer and open a browser such as Chrome, Firefox, or Safari. IF YOU HAVE DONE THIS STEP AND IT'S STILL NOT SUCCESSFUL, PLEASE OPEN A PRIVATE OR INCOGNITO BROWSER WINDOW AND COMPLETE THE FOLLOWING STEPS.
  • In the address bar, type  http://pbs.org/activate .  
  • Enter the seven-character activation code in the textbox provided.  This is NOT your Passport activation code.
  • Click Continue (Figure 6).
Figure 6

  • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account (Figure 7). 
  • Choose the same account you used when you activated Passport . If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.

Figure 7

  • After signing in, your Roku device has been activated. Return to your Roku screen to begin watching Passport videos (Figure 8). 
Figure 8



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. Each device is individual and requires its own deactivation/reactivation. 


Learn how to activate Passport on Apple TV

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. Each device is individual and requires its own deactivation/reactivation. 

 

Learn how to activate Passport on Roku

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. Each device is individual and requires its own deactivation/reactivation. 

 

Learn how to activate Passport on Amazon Fire

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or click this link.


For activation instructions, watch the following video or follow the detailed steps below:


Before beginning the activation process, please review PBS's Privacy Policy and Terms of Use 




  • Click the PBS app icon on your Roku screen (Figure 1).
Figure 1

roku-activate-home-small.jpg


  • A screen appears with a seven-digit activation code. You will need this code for the next step.


Figure 2


***The image below is an example; do NOT use the code in the image below. Use the unique code that appears on your screen.***




***PLEASE NOTE THAT YOU MUST PERFORM THESE NEXT STEPS ON A COMPUTER, YOU CANNOT ACTIVATE DIRECTLY FROM THE ROKU SCREEN.***
  • On your computer, tablet, or phone, open a browser such as Chrome, Firefox, or Safari.
  • In the address bar at the top, type http://www.pbs.org/activate
  • Type your seven-digit activation code in the textbox provided.
  • Click or tap Continue.
* If typing "pbs.org/activate" into your browser is not successful, please click the following link: http://www.pbs.org/activate.

Figure 3



  • After selecting Continue, you are taken to a page where you can sign in to the app in one of three ways: 
    • PBS Account - 
    • Google account - use the login and password that you use when you sign on to your Google account at www.google.com.
    • Facebook account - use the login and password that you use when you sign on to your Facebook account at www.facebook.com.

Note: If you do not have a PBS account, create one by clicking 
Create one here. Scroll down to the bottom of this page for instructions on how to create a PBS account.


Figure 4



----------------------------------------------------------------------------------------------------------------------------------------------------------------------------

If you encounter the message below, go back to http://www.pbs.org/activate, re-enter your activation code, and click Continue. If you see the error message again, contact the support team.


----------------------------------------------------------------------------------------------------------------------------------------------------------------------------


How to create a PBS account


Creating a PBS account allows you to use the same email address and password across all PBS products. This section demonstrates how to create a PBS account only. To create a Facebook or Google account, you must go to those individual websites (www.facebook.com and www.google.com).


Watch the video tutorial


  • On your computer, tablet, or phone, go to www.pbs.org and click Sign in located in the upper left side of the screen (Figure 1).

Figure 1




  • Click Sign in with Email (Figure 2).


Figure 2



  • In the first two textboxes, type your first and last name. Type your email address in the second two textboxes then create and type your password in the Password textbox (Figure 3.1). Your password must have at least 8 characters and include both letters and numbers.
  • Click Register (Figure 3.2).

* You can click the Keep me signed in checkbox to stay signed in to PBS.org.


Figure 3



  • After clicking Register, you are signed in to PBS and are directed to the PBS.org homepage. Your first name shows at the top of the page (Figure 4). 

***Use this login and password any time you log in to PBS products.***


Figure 4






Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Pledge Gift Questions & Membership Updates

To check the status of your pledge gift or to cancel/update your membership, please contact your local PBS station using the following link:


What Is Passport & How to Activate

For more information about Passport activation and how to find Passport videos, please watch the following how-to video:


Passport Video Library

For a selection of available Passport videos including the latest releases, please check out the Passport library:


How-to & Activation Help for Digital Media/Streaming Devices

To setup Passport for your streaming device, please check out the following how-to videos:


More Passport Technical Help


For other questions or problems, please visit our PBS Help Passport FAQs or send us a message.


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Please watch the following video to learn how to activate Passport on your 4th generation Apple TV: https://youtu.be/L0dYCv07Cgc

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

The PBS Passport library currently offers members more than 1,000 episodes from popular shows like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all five seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns — currently Jazz and Unforgivable Blackness The Rise and Fall of Jack Johnson are available. More shows are being added all the time.


Passport videos are designated by a blue "compass rose" icon as shown in the image below. 


Search for Passport videos only

Browse the Passport library


Not a PBS Passport member? Contact your local station to inquire.





Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

After activating your PBS Passport account, you can view PBS Passport content on your computer, iPhone and iPad, Apple TV, Chromecast, and Android app. All PBS Passport content is designated by an icon (  ). All videos displaying that icon are designated as PBS Passport content. The icon appears next to your name when you are logged in to the site as well as next to any video that is designated as a Passport video.


Click here to learn how to search for Passport videos only





Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

The easiest way to do that is as follows:

  • From the top navigation bar, click Shows (Figure 1.1).
  • Click the Filter by Genre dropdown menu and click Drama (Figure 1.2).
  • Click the icon with horizontal lines in the Layout category on the right side of your screen (Figure 1.3). When it is blue, that means it is activated.
  • All Shows in the Drama genre appear and you can easily scan each show to see how many videos are available and access the latest episode (Figure 1.4).


Learn how to search for Passport videos only


Figure 1




Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

To find a video on the PBS.org website, you can search by keyword or browse available categories.   

How to search by keyword

How to browse

How to browse for an individual video

How to search for Passport videos only

How to search by keyword

To search by keyword, click the magnifying glass icon in the upper right side of the site and type your search criteria in the textbox provided. When finished, click the magnifying glass icon to the right of your text or tap Enter on your keyboard.

How to browse for a video

You can browse for an individual video or by the Show to which it belongs. To search for a video by the show to which it belongs, click Shows in the top navigation menu. To click for an individual video, click Video.

How to browse for individual videos

After you have clicked Video in the top navigation menu, you can begin browsing the top carousel items by clicking the left and right facing arrows located to the far left and right sides of the carousel images. To pause the carousel rotation, click the pause button located in the lower right side of the screen.


Scroll further down the page to the Browse Videos section where you can browse videos from different genres such as Arts and Music, Culture, Food, History, How-To, and many more. The genre is located on the left side of the page and the link to see all videos is located on the right.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Doc Martin is distributed by American Public Television (APT), not PBS. APT can be contacted online at the following address: http://www.aptonline.org/aptweb.nsf/ContactUs?Readform&type=Viewers.

 

Our local member stations are individually owned and operated, and therefore schedule independently. This includes their ability to acquire programming from sources other than PBS, such as APT. As this is not a PBS distributed program, we do not have the streaming rights for Doc Martin on PBS.org or on Passport.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Father Brown is distributed by BBC Worldwide and not PBS. BBC Worldwide can be contacted online at the following address: http://www.bbcworldwide.com/contact-us.aspx.



Our local member stations are individually owned and operated, and therefore schedule independently. This includes their ability to acquire programming from sources other than PBS, such as BBC Worldwide. As this is not a PBS distributed program, we do not have the streaming rights for Father Brown on PBS.org or on Passport.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. You can use the search filters on PBS.org to find Passport content. 


Browse the Passport library


  • Conduct a keyword search using the search textbox located in the upper right side of the screen (Figure 1).
Figure 1


  • Click Show Filters on the right side of the page (Figure 2).

Figure 2


  • Click the Passport Videos link under the FILTER BY ACCESS section to see all Passport videos associated with your search (Figure 3.1).
  • To see non-Passport content only, click the Non Passport Videos link (Figure 3.2).

Figure 3



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

PBS recently changed the model of how content is presented. Masterpiece programs used to be included all on one "Masterpiece" page, but due to feedback from users indicating that it was difficult to watch one show when it was combined with every other show, we gave each show its own page.


Currently, the easiest way to watch a Masterpiece show is to search for the show you want (Example: Downton Abbey) and then save the shows to Favorites so it will appear in your Favorite Shows section in the future.


Learn how to search for videos

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?


As you may know, PBS is not a producer but rather a distributor of programming. Our distribution rights are fairly limited and are often confined to only broadcasting. Unfortunately, we do not have streaming rights for The Collection.  The Collection is a property of Amazon, and can be viewed through Amazon Prime.


If you have a TV, you may wish to check your local station's listings or contact your local station to see if they will be re-broadcasting The Collection. You can check the local schedule online here: http://www.pbs.org/tvschedules/index.html


And find contact information for your local station here: http://www.pbs.org/about/faq/station-finder/


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Episodes of Victoria will be available on the Victoria show page on our sites and apps.


Click here to see our available episodes for Victoria, Season 1.

Click here to see our available episodes for Victoria, Season 2.


Members with the PBS Passport membership benefit will have exclusive and extended access to Season 1 and Season 2 of Victoria. Users without the PBS Passport membership benefit will still be able to stream episodes of Season 2 online during two-week windows. Please see below for more information.


If you have the Passport membership benefit, your benefit allows you extended access to online streams of Victoria. You can stream episodes of Season 1 and Season 2 online beginning January 14, 2018 at 9 PM EST. All seven episodes of Season 2 will be available for online streaming with your Passport membership benefit at the start of the season premiere, so you can begin watching the season in its entirety without waiting each week for new episodes to premiere on television. Remember to sign in with your Passport-enabled account at PBS.org for access.


For more information about the Passport membership benefit and how to receive it, please visit our What is PBS Passport Help Page.


If you do not have the Passport membership benefit, you will still be able to view the episodes online during the upcoming windows listed below. Episodes are available for online streaming for all users for two-week periods after each episode premieres on television for the first time. During these two-week windows, the Passport membership will not be required to watch these episodes online.


EPISODE

TELEVISION BROADCAST
AVAILABLE FOR ONLINE STREAMING WITHOUT PASSPORT 

Season 2, Episode 1: A Soldier's Daughter / The Green-Eyed Monster

1/14/2018 at 9 PM EST 1/14/18 at 9 PM EST
-
1/28/18 at 11:59 PM EST
1/21/2018 at 9 PM EST
1/21/18 at 9 PM EST
-
2/4/18 at 11:59 PM EST
Season 2, Episode 3: Entente Cordiale
1/28/2018 at 9 PM EST
1/28/18 at 9 PM EST
-
2/11/18 at 2:59 AM EST
Season 2, Episode 4: Faith, Hope & Charity
2/4/2018 at 9 PM EST 2/4/18 at 9 PM EST
-
2/18/18 at 2:59 AM EST
Season 2, Episode 5: The King Over the Water
2/11/2018 at 9 PM EST
2/11/18 at 9 PM EST
-
2/25/18 at 2:59 AM EST
Season 2, Episode 6: The Luxury of  Conscience
2/18/2018 at 9 PM EST
2/18/18 at 9 PM EST
-
3/4/18 at 2:59 AM EST
Season 2, Episode 7: Comfort and Joy
(Christmas Special)
2/25/2018 at 9 PM EST
2/25/18 at 9 PM EST
-
3/11/18 at 2:59 AM EST

Note: Dates and times are subject to change. All Victoria Season 1 and Season 2 episodes will be available to members with the Passport benefit beginning January 14, 2018. Members with the Passport benefit are unaffected by the online streaming dates in the chart above as the Passport benefit allows extended access to online content.


Are there missing episodes from Season 2? 

Some episode counts online will show there are 8 episodes for Season 2 and 1 episode aired as a Christmas special. PBS.org features 7 total episodes for Season 2 for online streaming, however no content is missing. Discrepancies can occur between series' broadcast in the United Kingdom and the United States. 


On PBS.org, Season 2, Episode 1 and Season 2, Episode 2 are two-hour specials. Season 2, Episode 7 is the Christmas special. For details, see the above chart of Season 2 episodes.

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Passport does not provide live streaming of programs being broadcast on television.

Videos are uploaded after they premiere on television for the first time.

On special occasions, PBS will upload the full season of a program for streaming with Passport on the day the season premieres so users with the Passport benefit may watch episodes without having to wait for them to premiere on television.

To watch episodes live, they must still be viewed on television and not through the PBS streaming service.

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Episodes of Little Women will be available on the Little Women show page on our sites and apps starting on May 13, 2018 at 8 PM EST.

Click here to see our available episodes of Little Women.

Members with the PBS Passport membership benefit will be able to watch all three episodes starting on May 13, 2018 at 8 PM EST. and have extended access to all three episodes. Users without the PBS Passport membership benefit will still be able to stream episodes of Season 2 online during two-week windows after the episodes first premiere on television. Please see below for more information.

If you have the Passport membership benefit, your benefit allows you extended access to online streams of Little Women. You can stream episodes of Little Women online beginning May 13, 2018 at 8 PM EST. All three episodes will be available for online streaming with your Passport membership benefit at the start of the season premiere, so you can begin watching the season in its entirety without waiting each week for new episodes to premiere on television. Remember to sign in with your Passport-enabled account at PBS.org for access. While users without Passport will only be able to watch these videos for a two week period after the episodes air on television, your Passport benefit allows you to continue watching these videos beyond that two week period.

For more information about the Passport membership benefit and how to receive it, please visit our What is PBS Passport Help Page.

If you do not have the Passport membership benefit, you will still be able to view the episodes online during the upcoming windows listed below. Episodes are available for online streaming for all users for two-week periods after each episode premieres on television for the first time. During these two-week windows, the Passport membership will not be required to watch these episodes online. After these two weeks, the episodes will only be available with the Passport membership benefit.

EPISODE

TELEVISION BROADCAST
AVAILABLE FOR ONLINE STREAMING WITHOUT PASSPORT 

Episode 1

5/13/2018 at 8 PM EST5/13/18 at 8 PM EST
-
5/27/18 at 11:59 PM EST
5/20/2018 at 8 PM EST
5/20/18 at 8 PM EST
-
6/3/18 at 11:59 PM EST
Episode 3
5/20/2018 at 9 PM EST
5/20/18 at 8 PM EST
-
6/3/18 at 2:59 AM EST

Note: Dates and times are subject to change. All three Little Women episodes will be available to members with the Passport benefit beginning May 13, 2018. Members with the Passport benefit are unaffected by the online streaming dates in the chart above as the Passport benefit allows extended access to online content.

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If you did not receive an activation code, please contact your local station. They can send you an activation link or code.

Be aware that you may be already activated. To confirm that you have activated your Passport account, go to http://www.pbs.org/ and sign in to the site with the same email address you used when you activated your account. If Passport is activated, you will see a small blue and white compass rose symbol next to your name in the upper left corner of the screen. As you search or browse the site, any video bearing that same blue and white compass rose symbol is a designated Passport video.

If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Please begin by checking your email spam folder. If the email is not there, please contact your local station or view this list of possible reasons.

Be sure you are checking the same email account you used when you registered for PBS Passport. Also, please note that after you donate, it can take up to two business days to receive your activation code.

Please keep in mind that often if you are already on PBS.org and you clicked a link to activate your Passport membership, no other action is required. 

To confirm that you have activated your Passport account, go to http://www.pbs.org/, change your local station if it is not showing, and sign in as you did during activation. If your Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. When you search through the site, any video bearing that same blue and white compass rose symbol are videos available to Passport members.

If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Initially, close to a thousand hours of PBS programming across multiple genres including drama, science, history, natural history and the arts will be available in PBS Passport. This library of content will continue to grow over time as more titles are added – so please keep checking back. 



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Availability of certain videos on the PBS.org player and our mobile apps has recently changed. PBS.org and our mobile apps continue to offer access to hundreds of hours of recently broadcast programming, as well as past episodes of popular series, and news, public affairs and independent film series such as FRONTLINE, PBS NEWSHOUR, INDEPENDENT LENS and POV.
Many full episodes of shows such as Downton Abbey and Mercy Street are available for streaming for two weeks after original television broadcast for users without the Passport membership benefit. So for instance, when Downton Abbey airs on television on Sunday night, it is available for streaming on PBS.org on Monday and for two weeks after for all users. After the two-week period is up, the general streaming rights for the episode expire.

Some stations offer a new member benefit called PBS Passport that gives eligible donors and supporters extended access to an on-demand library of quality public television programming online.  The PBS Passport library currently offers members more than 1,000 episodes to watch, with new PBS programs being added weekly. The library features episodes from popular programs like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns — currently Jazz is available.  

If you are interested in the PBS Passport member benefit or are already a contributor, please contact your local station and ask about eligibility and membership activation.




Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Please click the following link http://www.pbs.org/passport/lookup/ and enter the contact email for your membership. This is the email address your station contacts you with and can use to look up your membership. 

Entering your email address and clicking on the Find Member button will return one of four results:

  • If the page returns your Passport has not been activated, your Passport is still waiting to be activated before you can use it. Please check your email inbox for the Passport activation email sent to you by your local station. The Lookup Tool should also send you a new activation email with that information. The email will include your four-word activation code and instructions on activating your Passport.
  • If the page returns no member found, please try using the Lookup Tool again and enter another email address which may be connected with your membership. If it is unable to locate your membership under any email address, it's possible your station has no contact email address for your membership or did not set up your Passport benefit. Please contact your local station and ask them to check on your Passport. You can find the contact information for your local station at this page.
  • If the page returns your Passport has expired, please contact your local station and request they update your Passport's expiration date to match your membership. You can find the contact information for your local station at this page.
  • If the page returns your Passport has been activated, you or someone in your household has activated the Passport with an account other than the one you are currently signed in with. Please note the email address you have entered on this Passport Lookup page is only the contact email address on your membership - your Passport can be activated with a different account and not the email address you have entered on this page. Proceed to Step 2 below.
If you are still having trouble, email support.




Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

We're aware of a recent error message on some Safari browsers saying videos will not load. We're looking into the issue on our side to find a fix as soon as possible. Be sure you are using the latest version of Safari. Update Safari

Until these issues are fixed, we recommend that you try using another browser, such as Firefox or Google Chrome, as we've had no reports of the same error message appearing on those other browsers.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If you have already activated your account DO NOT click the activation link again. Simply click Sign In in the upper left corner on PBS.org and begin browsing Passport content.

When you sign in you must use the same email address you used when you activated your Passport membership. 

If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name.

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

One possibility is that you have installed AdBlock (including AdBlock Plus and AdBlock Pro) on your computer. PBS videos will not play if you are blocking the ads. To fix this, you can:


  • turn off AdBlock 
  • exclude PBS.org pages from being affected by AdBlock

 

How to fix it

  • To turn off AdBlock click the menu in the upper right side of the page and click Pause AdBlock (1).
  • To exclude pages on PBS.org click the menu in the upper right side and click either Don't run on this page or Don't run on pages on this domain (2).


Figure 1





Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

The content disabled message usually indicates a problem with the HDMI cord connecting the Roku to the television. Roku offers suggestions to correct this issue



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

It sounds like your Apple TV is not set up with the same email/credentials that you used when you activated Passport. Therefore, the Apple TV PBS App must be reset to use the email address that you used when you activated Passport. To do this you will need to deactivate and reactivate the PBS app with the correct email. (Please note that you do not need to reset your Apple TV overall affiliated email, just within the PBS App). This will not affect other apps within Apple TV.

 

Follow the steps below to activate your Passport member benefit:

  • When you have the PBS app open on your Apple TV, click Settings located at the top of the screen.

  • Click Deactivate located at the bottom of the screen. If you have an Apple TV 4 you will instead click Change Account > Log Out.

  • A screen asking you to Activate your Apple TV appears.


  • Clicking this option will bring up activation instructions to visit http://www.pbs.org/activate and entering the code appearing on your Apple TV screen. Each user will have their own unique code.

  • Go to your computer and open a browser such as Chrome, Firefox, or Safari.
  • In the address bar, type http://pbs.org/activate.  
  • Enter the seven-character activation code in the textbox provided. This is NOT your Passport activation code.
  • Click Continue.

  • You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account. 
  • Choose the same account you used when you activated Passport. If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.

  • Return to your Apple TV. It has been automatically updated and you can begin watching Passport videos.




Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Your preferred station likely does not offer the PBS Passport member benefit so you are being directed to a station that does offer it. Use the PBS station finder to contact your preferred station and ask if they have plans to offer the PBS Passport member benefit in the future.


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

It sounds like your browser's flash player is not being allowed full access to the PBS website. This can sometimes block the HD option on the video player bar from appearing since our video player is Flash reliant. Follow the steps below so that you can allow your web browser's flash player full access to the PBS website. Please note these instructions are based on Google Chrome's layout, but should also be compatible with Firefox.


First, go to www.pbs.org and then locate the icon to the left of the website address (highlighted in red):


image



Please note this icon may appear as an "i" in a circle, a green lock, or a red X. Click on this icon to bring up a drop-down menu of Site Settings. This list should have a Flash option:


image



Most likely, your browser has Flash set to Detect (default). Please click the arrow next to this listing and choose "Always allow on this site". Then click away from the list.

The following option should appear at the top of the web page:


image



Please click Reload and the website will refresh. From there, please try playing the video of your choice once more. The HD option should now appear next to the CC option on the video player bar.


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If you have received this message, it means that your Passport account has already been activated and, fortunately, you only need to activate once. To confirm that you are activated, please go to http://www.pbs.org  and sign in with the same email (Facebook, Google, or PBS Account) that you used when you activated

If your Passport is activated properly, you will see a small blue and white "compass rose" icon (  ) by your name in the upper left portion of the screen. You may then search through the site, and any videos bearing that blue and white compass rose icon are available to Passport members only.

If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.





Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

You must enable the Flash plugin by clicking the icon in the top left side of the browser and click Allow Now or Allow and Remember. 


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

You may have user restrictions implemented on your Apple TV. To deactivate or learn more about this setting click the following link: https://support.apple.com/en-us/HT200198

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If your Passport is activated properly, you will see a small blue and white "compass rose" icon (  ) by your name in the upper left portion of the screen. If this icon does not appear next to your name and your Passport benefit is not being recognized, please check the below possibilities and suggestions.

In most cases, this problem occurs when you are signed in at PBS.org using a different sign-in account (an email address associated with a Facebook, Google, or PBS Account) from what you originally activated Passport with. For the quickest resolution, we recommend trying to sign out and sign back in with any other accounts you may have with PBS.

  1. You can also try entering your contact email address for your membership at the Passport Lookup page. This is the email address your station contacts you with and can use to look up your membership. Entering your email address and clicking on the Find Member button will return one of four results:
    • If the page returns no member found, please try using the Lookup Tool again and enter another email address which may be connected with your membership. If it is unable to locate your membership under any email address, it's possible your station has no contact email address for your membership or did not set up your Passport benefit. Please contact your local station and ask them to check on your Passport. You can find the contact information for your local station at this page.
    • If the page returns your Passport has not been activated, your Passport is still waiting to be activated before you can use it. Please check your email inbox for the Passport activation email sent to you by your local station. The Lookup Tool should also send you a new activation email with that information. The email will include your four-word activation code and instructions on activating your Passport.
    • If the page returns your Passport has expired, please contact your local station and request they update your Passport's expiration date to match your membership. You can find the contact information for your local station at this page.
    • If the page returns your Passport has been activated, you or someone in your household has activated the Passport with an account other than the one you are currently signed in with. Please note the email address you have entered on this Passport Lookup page is only the contact email address on your membership - your Passport can be activated with a different account and not the email address you have entered on this page. Proceed to Step 2 below.
  2. If the Passport Lookup page returns your Passport has been activated, and you are signed in, but still do not have access at PBS.org, then you likely have activated your Passport with an account other than the account you are currently signed in with. This can occur if you have set up multiple accounts with PBS in the past. If you activated your Passport after December 2016, you should have received an email stating which account you used to activate your Passport. If you do not have this email, try signing out and signing back in with any other accounts you may have. If you share your membership or household with another person, they may have used their account to activate and not your account.

If the Passport Lookup page said you were activated in Step 1, and you are unable to find the account you activated your Passport with in Step 2, please send us a message at this page and we can retrieve this information for you. In your message please specify the email address you used in the Passport Lookup page as this will help us locate your Passport. Please also specify if you would like to know the account you used to activate Passport and/or if you would like your Passport to be reset so you can activate your Passport with a different account.

Change the Account Linked to My Passport Benefit

If you've activated your Passport benefit but have multiple PBS accounts, only the PBS account linked to your Passport benefit will grant you access to Passport videos. If your access isn't recognized, you may be signed in with a different account.

If you have accidentally linked your Passport benefit to an old account, or you wish to instead link your Passport benefit to a different account, you can change the account linked to your benefit using our Passport Reset Tool.

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If your Passport is activated properly, you will see a small blue and white "compass rose" icon (  ) by your name in the upper left portion of the screen. If this icon does not appear next to your name, please check the below possibilities and suggestions.


  1. First try entering your contact email address for your membership at the Passport Lookup page. Entering your email address and clicking on the Find Member button will return one of four results:

    • If the page returns no member found, please try using the Lookup Tool again and enter another email address which may be connected with your membership. If it is unable to locate your membership under any email address, please contact your local station and ask them to check on your Passport. You can find the contact information for your local station at this page.

    • If the page returns your Passport has not been activated, your Passport is still waiting to be activated before you can use it. Please check your email inbox for the Passport activation email sent to you by your local station. The Lookup Tool should also send you a new activation email with that information. The email will include your four-word activation code and instructions on activating your Passport.

    • If the page returns your Passport has expired, please contact your local station and request they update your Passport's expiration date to match your membership. You can find the contact information for your local station at this page.

    • If the page returns your Passport has been activated, you or someone in your household has activated the Passport with an account other than the one you are currently signed in with. Please note the email address you have entered on this Passport Lookup page is only the contact email address on your membership - your Passport can be activated with a different account and not the email address you have entered on this page. Proceed to Step 2 below.

  2. If the Passport Lookup page returns your Passport has been activated, and you are signed in, but still do not have access at PBS.org, then you likely have activated your Passport with an account other than the account you are currently signed in with. This can occur if you have set up multiple accounts with PBS in the past. If you activated your Passport after December 2016, you should have received an email stating which account you used to activate your Passport. If you do not have this email, try signing out and signing back in with any other accounts you may have. If you share your membership or household with another person, they may have used their account to activate and not your account.


If the Passport Lookup page said you were activated in Step 1, and you are unable to find the account you activated your Passport with in Step 2, please send us a message at this page and we can retrieve this information for you. In your message please specify the email address you used in the Passport Lookup page as this will help us locate your Passport. Please also specify if you would like to know the account you used to activate Passport and/or if you would like your Passport to be reset so you can activate your Passport with a different account.



















Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

You are likely using a laptop with touchscreen. Using your finger, simply tap the area to the left of your name and the dropdown menu should appear. 

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?
You must sign out of all current sessions online (on your computer, phone, tablet, etc) through the pbs.org website and/or on the app, and sign back in using the new login information. If you do not see your name or the sign in option at the top of the page, please look for three horizontal lines on the right side of the page of the website or app. If your Passport account is already activated you do not need to activate again. Afterward, please reactivate your Roku device by signing in with PBS Account using the new email and password.


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If you would like to check if your Passport is expired, you can enter your contact email address in the lookup field at this page: http://www.pbs.org/passport/lookup

Note: This tool is looking for the contact email address. This address may be different from the email you activated Passport with and sign in with. It may be an older email address you've used with your station in the past, or an email address belonging to another member in your household. In some cases your station may have never received a contact email address from you, in which case it will return no results found.

Your Passport benefit should be tied to your membership with your local station. It should expire when your membership with your station expires.

However, it is possible for a mismatch between the Passport benefit's expiration date and your membership expiration date. This can occur when your station is waiting on a recent donation to finish processing, or if a technical error occurred when your station updated your Passport's expiration date.

Please contact your local station to inquire about your Passport's expiration date and request they update it. This will be a simple check between your membership records to find your actual expiration date, and then your station will manually update the expiration date on your Passport to match.

To find the contact information for your station, visit your station's website, or use the lookup tool on this page: http://www.pbs.org/about/about-pbs/stations/

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

When you enter your four-word activation code at http://www.pbs.org/passport you should continue to a screen welcoming you to your new benefit.

If you encounter an error message, it will usually be one of the below. Next to each error message is a description of why it occurred and how to fix it.

  1. "The Activation Code you entered is already activated. Please Sign In or contact support." Your Passport benefit has been previously activated, either by you or someone else in your household. Visit http://www.pbs.org and sign in with the account you used to activate Passport.
  2. "We're sorry, there is a problem with your activation code. To see if you have an account in our system, please use our Member Lookup." Please double-check your code for any misspellings or special characters. If your code looks correct, your benefit may be expired or disabled by your station. Visit the Member Lookup link and enter your contact email address for more information.
  3. "Note: Activation Codes are composed of four words separated by hyphens (example: WHEN-COURSE-HUMAN-EVENTS)." Please double-check your code is made up of four words with a hyphen or dash between each word.

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

It sounds like you may have multiple PBS accounts and are signed in with an email address that is different from the one you initially used to activate Passport. The email address you have on file with your station, (i.e.: the email address you used when you made a donation) is often not the same as the email you used when you activated Passport. Try a different email address when logging in to see if it works. 

If your Passport is activated properly, you will see a small blue and white "compass rose" icon (  ) by your name in the upper left portion of the screen. 

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If the code box is clearing when you hit continue but the page does not advance, there may be an option selected in your browser's cookies settings or a problem with your cookies preventing the page from advancing.

The easiest solution would be to try an alternate browser (preferably one you normally don't use), such as Firefox or Google Chrome.

You can also try clearing your cache and cookies for your current browser if you are familiar with that process. The process to clear out cookies/cache is a little different depending on your browser, but most browsers have an option in their settings options under Privacy or Content settings.

A third option is trying another device with internet access using the web browser on the other device.

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. When Downton Abbey airs on television on Sunday, it is available for free streaming on PBS.org on Monday and for up to two weeks after. Then the episode is no longer available for free streaming. Please try to watch each episode online within two weeks of its original television broadcast.


Some shows are available for extended viewing via the PBS Passport member benefit. Learn more


Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. When viewing a video, hover your mouse or click the HD icon located in the bottom right side of the video screen. Click the desired streaming rate.


HD definitions for video playback are only available to users who have logged in with a PBS Account at the top of the site where it says Sign In. Once you Sign In, you will see additional HD options available when clicking the HD button on the bottom right of the player for all videos which have HD definitions available.


Some of our episodes may be older in age and may not have HD definitions available as when they were uploaded an HD copy of the video was not available. All new national programming should have HD definitions available.



Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Doc Martin is distributed by American Public Television (APT) and not PBS. APT can be contacted online at the following address: http://www.aptonline.org/aptweb.nsf/ContactUs?Readform&type=Viewers.


Our local member stations are individually owned and operated, and therefore schedule independently. This includes their ability to acquire programming from sources other than PBS, such as APT. As this is not a PBS distributed program, we do not have the streaming rights for Doc Martin on PBS.org or on Passport.


Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

There are a few different reasons why you may have received this message. 


1. The streaming rights for the video you are trying to watch may have expired. 


As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. If a video has expired, PBS no longer holds rights to stream this program online. In these cases, an expiration date will be listed beneath the video title.


Please keep in mind that many videos, such as each episode of Downton Abbey, are available for streaming the day after they are broadcast on television and for up to two weeks after for users without the Passport benefit. So when an episode airs on television on Sunday evening, it is available online Monday and for the next two weeks. 



2. It's possible that your station does not offer the local station membership benefit Passport, which allows members extended access to a library of public television. 


If your local station does not currently offer PBS Passport, feel free to contact them and ask if they have plans to in the future. If the video has a small blue compass rose icon () next to its title, then it is available exclusively for PBS stations which offer the Passport benefit. Learn more about PBS Passport



3. Our distribution rights are fairly limited and are generally confined to dissemination within the United States.

 

While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each program does not exceed its granted rights, which unfortunately eliminates international streaming ability for PBS programs outside the US.


We regret not being able to offer all our content online to our supporters. Please accept our apologies for the inconvenience.


 

You can also see if the video you are looking for is available for a small charge through iTunes or on DVD at http://shoppbs.org.


Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. Please click here to livestream NewsHour: http://www.ustream.tv/pbsnewshour


NewsHour episodes can also be found online at www.pbs.org approximately 24 hours after they have been broadcast.

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

To search for all Masterpiece shows:

  • Click Shows in the top navigation menu on pbs.org (1). 
  • Click the magnifying glass icon in the upper right side of the screen (2).
  • Type Masterpiece in the search textbox (3).

All Masterpiece shows are listed.


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

The Vietnam War is no longer available for online streaming at this time. Our rights to offer this program for online streaming have expired.


Details about its prior availability are listed below.


Our streaming rights for this program are restricted and we had a limited period of time where we could offer these episodes online to all users. 


If you have the Passport membership benefit, the full series was previously available with the Passport membership benefit through 12/31/2017.


For more information about the Passport membership benefit and how to receive it, please visit our What is PBS Passport Help Page.


If you do not have the Passport membership benefit, the episodes were available online during upcoming windows listed below. During these two-week windows, the Passport membership was not required to watch these episodes online.


EPISODE

TELEVISION REBROADCAST
AVAILABLE FOR ONLINE STREAMING

Episode 1: “Déjà Vu”

10/3/2017 at 9 PM EST 09/17/2017
-
10/17/2017 at11:59 PM EST
10/3/2017 at 9 PM EST
09/17/2017
-
10/17/2017 at 11:59 PM EST
Episode 3: “The River Styx”
10/10/2017 at 9 PM EST 10/10/2017 at 9 PM EST
-
10/24/2017 at 2:59 AM EST
Episode 4: “Resolve”
10/17/2017 at 9 PM EST 10/17/2017 at 9 PM EST
-
10/31/2017 at 2:59 AM EST
Episode 5: “This Is What We Do”
10/24/2017 at 9 PM EST 10/24/2017 at 9 PM EST
-
11/7/2017 at 2:59 AM EST
Episode 6: “Things Fall Apart”
10/31/2017 at 9 PM EST 10/31/2017 at 9 PM EST
-
11/14/2017 at 2:59 AM EST
Episode 7: “The Veneer of Civilization”
11/7/2017 at 9 PM EST 11/07/2017 at 9 PM EST
-
11/21/2017 at 2:59 AM EST
Episode 8: “The History of the World”
11/14/2017 at 9 PM EST 11/14/2017 at 9 PM EST
-
11/28/2017 at 2:59 AM EST
Episode 9: “A Disrespectful Loyalty”
11/21/2017 at 9 PM EST 11/21/2017 at 9 PM EST
-
12/5/2017 at 2:59 AM EST
Episode 10: “The Weight of Memory”
11/28/2017 at 9 PM EST 11/28/2017 at 9 PM EST
-
12/12/2017 at 2:59 AM EST

Note: Dates and times are subject to change.


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

*** Keep in mind that if you have saved a video to your Watchlist and the video expires, you cannot view the video anymore. ***


The Watchlist is a collection of videos you have saved, videos you are in the progress of watching, as well as a history of videos you've watched. 


  • Items can be added to the Watchlist by clicking Add to Watchlist located beneath the large image on any video you are watching. 



How to access your Watchlist


Your Watchlist can be accessed by clicking Watchlist located in the top navigation bar. You must be logged in to the website to access your Watchlist. 


After logging in, the Watchlist allows you to:

  • access videos you have watched in the past and resume watching videos (a blue bar beneath each video thumbnail indicates how much of the show you have watched);
  • quickly retrieve videos you saved to watch later;
  • view a list of videos you have watched already.



Related topics:

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Your Watchlist can be accessed by clicking Watchlist located in the dropdown menu that appears when you click on or hover over your name at the top of the page. You must be logged in to pbs.org or your local station site to access your Watchlist. 


Videos that you have saved to watch later are listed first under Watchlist. Scroll down the page to the Viewing History section to see all of the videos you have watched as well as videos that you have partially watched and can resume. The blue bar under each thumbnail displays how much of the show you have already watched.


After logging in, the Watchlist allows you to:

  • access videos you have watched in the past and resume watching videos (a blue bar beneath each video thumbnail indicates how much of the show you have watched);
  • quickly retrieve videos you saved to watch later;
  • view a list of videos you have watched already.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

*** Keep in mind that if you have saved a video to your Watchlist and the video expires, you cannot view the video anymore. ***


The Watchlist is a collection of videos you have saved, videos you are in the progress of watching, as well as a history of videos you've watched. 


  • To add a video to your Watchlist, click Add to Watchlist located beneath the large image on any video you are watching. 



How to access your Watchlist


Your Watchlist can be accessed by clicking Watchlist located in the top navigation bar. You must be logged in to the website to access your Watchlist. 


After logging in, the Watchlist allows you to:

  • access videos you have watched in the past and resume watching videos (a blue bar beneath each video thumbnail indicates how much of the show you have watched);
  • quickly retrieve videos you saved to watch later;
  • view a list of videos you have watched already.



Related topics:

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

  • From PBS.org, click TV Schedules in the top navigation menu (Figure 1.1). This usually opens a new browser window to the station's website. When finished, simply close the browser window to return to PBS.org.
  • In the left corner you will see your chosen station. To choose another station schedule, click the station logo then click Change Your Local Station link (Figure 1.2) and change your preferred station.


Figure 1



How to quickly view the primetime schedule
  • Hover over TV Schedules link in the top navigation menu until the primetime schedule for the current day and following day appears (Figure 2.1).
  • Click Full Schedule to view the entire schedule (Figure 2.2).

Figure 2



Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

  • In the top navigation menu, hover over the current station logo and lick Change Your Local Station (Figure 1).

Figure 1




  • A list of local stations appear. You can click one of the stations displayed (Figure 2.1) or select another station by clicking More Stations (Figure 2.2)

Figure 2


  • You have two ways to search for stations:

  1. Search by Zip code by typing the zip code of the area where the station you want to localize to resides and clicking Search by ZIP Code.
  2. Search by state by clicking the Select State dropdown menu, click the state you want and click Search by State. 

Figure 3

  • A list of available stations appear, click the station you prefer (Figure 4.1) and click Confirm Station (Figure 4.2).
Figure 4



The logo of your new station is displayed (Figure 5). You can now access the current station's local TV schedule.


Figure 5


Related topics:

Can I choose any station in the United States?

How do I make a donation?

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. You can select any station in the vast PBS network to be your preferred station. Keep in mind that if you make a donation to PBS, you will be directed to the donation page for the station to which you are localized.


What does localized mean?


Localized simply means the station you have chosen as your local station when you come to PBS.org. You an be auto-localized based on your location or you can choose the station to which you want to be localized. You can change your preferred station at any time. Learn how


Related topics:

How do I change my preferred station?

How do I make a donation?

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. The user experience for PBS.org is built on localization. This allows the site to present content from and about your own community, which many visitors find helpful. While entering a station is necessary, you are able to choose any zip code and/or station in the entire country.   

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. The PBS app is free on Roku.

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. You'll need to open a browser on your computer, tablet, or phone and enter http://www.pbs.org/activate in the address bar. Type your activation code in the textbox provided and click Continue.


After you have completed these steps, go back to your Roku device and your PBS app will be activated.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

To create a PBS Account, follow the instructions below. 


Watch the video tutorial


* Please note that creating a Facebook and Google account can be done on the Facebook (https://www.facebook.com/) and Google websites (https://www.google.com/intl/en/mail/help/about.html). 


  • When you first come to PBS.org, click Sign in located in the upper left side of the screen (Figure 1).


Figure 1




  • Next to "Don't have a PBS Account?" click Create one now (Figure 2).

Figure 2


  • In the Name textbox, type your full name. Type your email address in the textboxes provided then create a password and type it into the Password textbox (Figure 3.1). Your password must have at least 8 characters and include both letters and numbers.
  • Click Register (Figure 3.2).

Figure 3


  • Once you click Register, you are signed in to PBS and are directed to the video homepage with your name showing at the top of the page (Figure 4).  Use this login and password any time you log in to PBS products.

Figure 4


Related topics:

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If you do not want to log in to the app using your Facebook or Google accounts, you can use a PBS account.  A PBS account is a PBS-specific account that is used to log on to various PBS products such as our app. The information you provide is private and is not shared with anyone. Once you create a PBS account, you can log in using that email address and password each time you use the PBS app. It is completely separate from Facebook and Google. 


Learn how to create a PBS account


  • When you first come to video.pbs.org, click Sign in located in the upper left side of the screen (Figure 1).

Figure 1


  • Click Sign in with Email (Figure 2).


Figure 2


  • Click Create a PBS Account (Figure 3).


Figure 3


  • In the Name textbox, type your full name. Type your email address in the textboxes provided then create a password and type it into the Password textbox (Figure 4.1). Your password must have at least 8 characters and include both letters and numbers.
  • Click Register (Figure 4.2).


Figure 4

  • Once you click Register, you are signed in to PBS and are directed to the video homepage with your full name showing at the top of the page (Figure 5).  Use this login and password any time you log in to PBS products.

Figure 5



Related topics:

I don't want to sign in with Facebook or Google. What can I do?

I don't want to log in with my Google account. How do I disassociate my Google account from the PBS app?

I don't want to log in with Facebook. How do I disassociate my PBS app login from my Facebook account?

I can't log in because I don't have an account, what can I do?

How do I play a video?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

The easiest way to find full episodes by genre is as follows:

  • From the top navigation bar, click Shows (Figure 1.1).
  • Click the Filter by Genre dropdown menu and click Drama (Figure 1.2).
  • Click the icon with horizontal lines in the Layout category on the right side of your screen (Figure 1.3). When it is blue, that means it is activated.
  • All Shows in the Drama genre appear and you can easily scan each show to see how many videos are available and access the latest episode (Figure 1.4).


Figure 1


Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

The easiest way to search for a video on PBS.org is to use the keyword search feature located in the upper right side of the PBS.org website. If you want to see Nature's Soul of the Elephant, you can simply type "Nature Soul of the Elephant." You can use quotation marks around the title for more accurate results or, if you are not sure of the exact title, just type keywords. 


If you are searching for a specific episode of a show, you can type the show name and season and episode number in the keyword search. For example, Poldark Season 1 Episode 2. 


  • In the top navigation menu of PBS.org, click Video (1).
  • Click the magnifying glass icon located in the upper right side of the screen (2).
  • Type keywords from the name of the video in the search textbox (3).
  • Results appear in the search results section (4).





Not finding what you were searching for?

If no full episodes appear after your search, it is likely we do not have the streaming rights for your desired program and are unfortunately unable to offer online streaming for that program at this time. For more information, visit our help page on available content for streaming.








Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Keep in mind that when searching, Passport shows will not show up in your search results unless you have signed up for your local station's Passport member benefit. Learn more about Passport


The best way to find all episodes of a show is to use the filters on PBS.org. In the following example, we'll look for all episodes of the Masterpiece show, Downton Abbey.


  • Begin by typing the show name in the keyword search located in the upper right side of PBS.org and press Enter on your keyboard or click the magnifying glass icon (Figure 1).


Figure 1


  • Click Show Filters (Figure 2).
Figure 2


  • Under Filter by Type, click Video and Episode and under Filter by Show, click Masterpiece (Figure 3).
Figure 3


  • To remove any filters and broaden your search, click the X next to the filter you want to remove (Figure 4).
Figure 4


  • The episodes appear down the page (Figure 5).
Figure 5


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

To search for all Masterpiece shows:

  • Click Shows in the top navigation menu on pbs.org (1). 
  • Click the magnifying glass icon in the upper right side of the screen (2).
  • Type Masterpiece in the search textbox (3).

All Masterpiece shows are listed.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. When Downton Abbey airs on television on Sunday, it is available for free streaming on PBS.org on Monday and for up to two weeks after. Then the episode is no longer available for free streaming. Please try to watch each episode online within two weeks of its original television broadcast.


Some shows are available for extended viewing via the PBS Passport member benefit. Learn more


Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. When viewing a video, hover your mouse or click the HD icon located in the bottom right side of the video screen. Click the desired streaming rate.


HD definitions for video playback are only available to users who have logged in with a PBS Account at the top of the site where it says Sign In. Once you Sign In, you will see additional HD options available when clicking the HD button on the bottom right of the player for all videos which have HD definitions available.


Some of our episodes may be older in age and may not have HD definitions available as when they were uploaded an HD copy of the video was not available. All new national programming should have HD definitions available.



Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

You may be hearing the Descriptive Video Service (DVS) option made available to audiences who are blind or visually impaired. You can turn this feature off and on fairly easily.


Most newer-model TVs with stereophonic sound systems are able to receive a Second Audio Program (SAP) which provides enriched verbal descriptions of what is heard and seen on a TV's primary audio and video channels. Most TVs and VCRs require you to select the SAP channel in order to receive and record DVS. The selector is usually labeled SAP, MTS, Audio 2, or Audio B on your TV panel, remote-control device, or on-screen menu. Un-selecting the SAP channel should eliminate the DVS option.


If you're not able to un-select the SAP channel, review your TV manual or contact a TV vendor who can guide you through the process. Like closed captioning, DVS was also pioneered by PBS to ensure the widest possible audience is served.


Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Doc Martin is distributed by American Public Television (APT) and not PBS. APT can be contacted online at the following address: http://www.aptonline.org/aptweb.nsf/ContactUs?Readform&type=Viewers.


Our local member stations are individually owned and operated, and therefore schedule independently. This includes their ability to acquire programming from sources other than PBS, such as APT. As this is not a PBS distributed program, we do not have the streaming rights for Doc Martin on PBS.org or on Passport.


Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

One possibility is that you have installed AdBlock (including AdBlock Plus and AdBlock Pro) on your computer. PBS videos will not play if you are blocking the ads. To fix this, you can:

  • turn off AdBlock 
  • exclude PBS.org pages from being affected by AdBlock

If the solutions below do not help, please try another browser such as Chrome, Firefox, Internet Explorer, or Safari. Be sure all browsers are up to date.

 

How to fix it

  • To turn off AdBlock click the menu in the upper right side of the page and click Pause AdBlock (1).
  • To exclude pages on PBS.org click the menu in the upper right side and click either Don't run on this page or Don't run on pages on this domain (2).


Figure 1


AdBlock can also look like the following:

Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

There are a few different reasons why you may have received this message. 


1. The streaming rights for the video you are trying to watch may have expired. 


As you may know PBS is not a producer, but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. If a video has expired, PBS no longer holds rights to stream this program online. In these cases, an expiration date will be listed beneath the video title.


Please keep in mind that many videos, such as each episode of Downton Abbey, are available for streaming the day after they are broadcast on television and for up to two weeks after for users without the Passport benefit. So when an episode airs on television on Sunday evening, it is available online Monday and for the next two weeks. 



2. It's possible that your station does not offer the local station membership benefit Passport, which allows members extended access to a library of public television. 


If your local station does not currently offer PBS Passport, feel free to contact them and ask if they have plans to in the future. If the video has a small blue compass rose icon () next to its title, then it is available exclusively for PBS stations which offer the Passport benefit. Learn more about PBS Passport



3. Our distribution rights are fairly limited and are generally confined to dissemination within the United States.

 

While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each program does not exceed its granted rights, which unfortunately eliminates international streaming ability for PBS programs outside the US.


We regret not being able to offer all our content online to our supporters. Please accept our apologies for the inconvenience.


 

You can also see if the video you are looking for is available for a small charge through iTunes or on DVD at http://shoppbs.org.


Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. Please click here to livestream NewsHour: http://www.ustream.tv/pbsnewshour


NewsHour episodes can also be found online at www.pbs.org approximately 24 hours after they have been broadcast.

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Unfortunately advancement isn't always in our control. As plugins like Flashplayer are updated we must also update our site to run these new versions of software. If we did not update our site to work with newer versions of software, it would likely cause more issues to arise, even among current browsers.


We recommend checking to see if you can update your current browsers or download a new one, like Google Chrome, to see if any version you can access can run our site.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

To search for all Masterpiece shows:

  • Click Shows in the top navigation menu on pbs.org (1). 
  • Click the magnifying glass icon in the upper right side of the screen (2).
  • Type Masterpiece in the search textbox (3).

All Masterpiece shows are listed.


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

The Vietnam War is no longer available for online streaming at this time. Our rights to offer this program for online streaming have expired.


Details about its prior availability are listed below.


Our streaming rights for this program are restricted and we had a limited period of time where we could offer these episodes online to all users. 


If you have the Passport membership benefit, the full series was previously available with the Passport membership benefit through 12/31/2017.


For more information about the Passport membership benefit and how to receive it, please visit our What is PBS Passport Help Page.


If you do not have the Passport membership benefit, the episodes were available online during upcoming windows listed below. During these two-week windows, the Passport membership was not required to watch these episodes online.


EPISODE

TELEVISION REBROADCAST
AVAILABLE FOR ONLINE STREAMING

Episode 1: “Déjà Vu”

10/3/2017 at 9 PM EST 09/17/2017
-
10/17/2017 at11:59 PM EST
10/3/2017 at 9 PM EST
09/17/2017
-
10/17/2017 at 11:59 PM EST
Episode 3: “The River Styx”
10/10/2017 at 9 PM EST 10/10/2017 at 9 PM EST
-
10/24/2017 at 2:59 AM EST
Episode 4: “Resolve”
10/17/2017 at 9 PM EST 10/17/2017 at 9 PM EST
-
10/31/2017 at 2:59 AM EST
Episode 5: “This Is What We Do”
10/24/2017 at 9 PM EST 10/24/2017 at 9 PM EST
-
11/7/2017 at 2:59 AM EST
Episode 6: “Things Fall Apart”
10/31/2017 at 9 PM EST 10/31/2017 at 9 PM EST
-
11/14/2017 at 2:59 AM EST
Episode 7: “The Veneer of Civilization”
11/7/2017 at 9 PM EST 11/07/2017 at 9 PM EST
-
11/21/2017 at 2:59 AM EST
Episode 8: “The History of the World”
11/14/2017 at 9 PM EST 11/14/2017 at 9 PM EST
-
11/28/2017 at 2:59 AM EST
Episode 9: “A Disrespectful Loyalty”
11/21/2017 at 9 PM EST 11/21/2017 at 9 PM EST
-
12/5/2017 at 2:59 AM EST
Episode 10: “The Weight of Memory”
11/28/2017 at 9 PM EST 11/28/2017 at 9 PM EST
-
12/12/2017 at 2:59 AM EST

Note: Dates and times are subject to change.


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

You must enable the Flash plugin by clicking the icon in the top left side of the browser and click Allow Now or Allow and Remember. 


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

*** Keep in mind that if you have saved a video to your Watchlist and the video expires, you cannot view the video anymore. ***


The Watchlist is a collection of videos you have saved, videos you are in the progress of watching, as well as a history of videos you've watched. 


  • Items can be added to the Watchlist by clicking Add to Watchlist located beneath the large image on any video you are watching. 



How to access your Watchlist


Your Watchlist can be accessed by clicking Watchlist located in the top navigation bar. You must be logged in to the website to access your Watchlist. 


After logging in, the Watchlist allows you to:

  • access videos you have watched in the past and resume watching videos (a blue bar beneath each video thumbnail indicates how much of the show you have watched);
  • quickly retrieve videos you saved to watch later;
  • view a list of videos you have watched already.



Related topics:

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Your Watchlist can be accessed by clicking Watchlist located in the dropdown menu that appears when you click on or hover over your name at the top of the page. You must be logged in to pbs.org or your local station site to access your Watchlist. 


Videos that you have saved to watch later are listed first under Watchlist. Scroll down the page to the Viewing History section to see all of the videos you have watched as well as videos that you have partially watched and can resume. The blue bar under each thumbnail displays how much of the show you have already watched.


After logging in, the Watchlist allows you to:

  • access videos you have watched in the past and resume watching videos (a blue bar beneath each video thumbnail indicates how much of the show you have watched);
  • quickly retrieve videos you saved to watch later;
  • view a list of videos you have watched already.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

*** Keep in mind that if you have saved a video to your Watchlist and the video expires, you cannot view the video anymore. ***


The Watchlist is a collection of videos you have saved, videos you are in the progress of watching, as well as a history of videos you've watched. 


  • To add a video to your Watchlist, click Add to Watchlist located beneath the large image on any video you are watching. 



How to access your Watchlist


Your Watchlist can be accessed by clicking Watchlist located in the top navigation bar. You must be logged in to the website to access your Watchlist. 


After logging in, the Watchlist allows you to:

  • access videos you have watched in the past and resume watching videos (a blue bar beneath each video thumbnail indicates how much of the show you have watched);
  • quickly retrieve videos you saved to watch later;
  • view a list of videos you have watched already.



Related topics:

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If you are using a touch screen laptop, clicking your name in the upper left corner with your mouse may not surface the dropdown menu. The dropdown menu, however, does work when you use your computer's touch screen function. Using your finger, tap your name on the screen the menu with your Watchlist should appear.  

You can also access your Watchlist directly here: http://www.pbs.org/watchlist/

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. You can rearrange your Watchlist items in one of the following ways:


  1. Click the grey patterned block to the left of the item you want to move and drag it to its new position.
  2. Click Reorder and click the arrows or type a number for the item's new position.


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

  • From PBS.org, click TV Schedules in the top navigation menu (Figure 1.1). This usually opens a new browser window to the station's website. When finished, simply close the browser window to return to PBS.org.
  • In the left corner you will see your chosen station. To choose another station schedule, click the station logo then click Change Your Local Station link (Figure 1.2) and change your preferred station.


Figure 1



How to quickly view the primetime schedule
  • Hover over TV Schedules link in the top navigation menu until the primetime schedule for the current day and following day appears (Figure 2.1).
  • Click Full Schedule to view the entire schedule (Figure 2.2).

Figure 2



Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

  • In the top navigation menu, hover over the current station logo and lick Change Your Local Station (Figure 1).

Figure 1




  • A list of local stations appear. You can click one of the stations displayed (Figure 2.1) or select another station by clicking More Stations (Figure 2.2)

Figure 2


  • You have two ways to search for stations:

  1. Search by Zip code by typing the zip code of the area where the station you want to localize to resides and clicking Search by ZIP Code.
  2. Search by state by clicking the Select State dropdown menu, click the state you want and click Search by State. 

Figure 3

  • A list of available stations appear, click the station you prefer (Figure 4.1) and click Confirm Station (Figure 4.2).
Figure 4



The logo of your new station is displayed (Figure 5). You can now access the current station's local TV schedule.


Figure 5


Related topics:

Can I choose any station in the United States?

How do I make a donation?

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. You can select any station in the vast PBS network to be your preferred station. Keep in mind that if you make a donation to PBS, you will be directed to the donation page for the station to which you are localized.


What does localized mean?


Localized simply means the station you have chosen as your local station when you come to PBS.org. You an be auto-localized based on your location or you can choose the station to which you want to be localized. You can change your preferred station at any time. Learn how


Related topics:

How do I change my preferred station?

How do I make a donation?

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. The user experience for PBS.org is built on localization. This allows the site to present content from and about your own community, which many visitors find helpful. While entering a station is necessary, you are able to choose any zip code and/or station in the entire country.   

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Due to streaming rights, we must restrict access for our online streaming as we are legally unable to offer this content outside of the United States, however, we can make exceptions for residents on US military bases stationed overseas.


Please check with your IT department and provide us with an IP address for your military base and we can make an exception for your area.


If you reside outside of the military base, we will unfortunately be unable to provide an exclusion for you.


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. The PBS app is free on Roku.

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. You'll need to open a browser on your computer, tablet, or phone and enter http://www.pbs.org/activate in the address bar. Type your activation code in the textbox provided and click Continue.


After you have completed these steps, go back to your Roku device and your PBS app will be activated.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?
If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or click this link.

For detailed instructions on activating your streaming device:

Before beginning the activation process, please review PBS's Privacy Policy and Terms of Use 


  • Click the PBS app icon on your Roku screen (Figure 1).
Figure 1

roku-activate-home-small.jpg

  • A screen appears with a seven-digit activation code. You will need this code for the next step.

Figure 2

***The image below is an example; do NOT use the code in the image below. Use the unique code that appears on your screen.***

***PLEASE NOTE THAT YOU MUST PERFORM THESE NEXT STEPS ON A COMPUTER, YOU CANNOT ACTIVATE DIRECTLY FROM THE ROKU SCREEN.***
  • On your computer, tablet, or phone, open a browser such as Chrome, Firefox, or Safari.
  • In the address bar at the top, type http://www.pbs.org/activate
  • Type your seven-digit activation code in the textbox provided.
  • Click or tap Continue.
* If typing "pbs.org/activate" into your browser is not successful, please click the following link: http://www.pbs.org/activate.

Figure 3

  • After selecting Continue, you are taken to a page where you can sign in to the app in one of three ways: 
    • PBS Account - 
    • Google account - use the login and password that you use when you sign on to your Google account at www.google.com.
    • Facebook account - use the login and password that you use when you sign on to your Facebook account at www.facebook.com.

Note: If you do not have a PBS account, create one by clicking 
Create one here. Scroll down to the bottom of this page for instructions on how to create a PBS account.

Figure 4


 
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------

If you encounter the message below, go back to http://www.pbs.org/activate, re-enter your activation code, and click Continue. If you see the error message again, contact the support team.


----------------------------------------------------------------------------------------------------------------------------------------------------------------------------


How to create a PBS account

Creating a PBS account allows you to use the same email address and password across all PBS products. This section demonstrates how to create a PBS account only. To create a Facebook or Google account, you must go to those individual websites (www.facebook.com and www.google.com).

Watch the video tutorial

  • On your computer, tablet, or phone, go to www.pbs.org and click Sign in located in the upper left side of the screen (Figure 1).

Figure 1


  • Click Sign in with Email (Figure 2).

Figure 2


  • In the first two textboxes, type your first and last name. Type your email address in the second two textboxes then create and type your password in the Password textbox (Figure 3.1). Your password must have at least 8 characters and include both letters and numbers.
  • Click Register (Figure 3.2).
* You can click the Keep me signed in checkbox to stay signed in to PBS.org.

Figure 3


  • After clicking Register, you are signed in to PBS and are directed to the PBS.org homepage. Your first name shows at the top of the page (Figure 4). 

***Use this login and password any time you log in to PBS products.***

Figure 4

Related topics:

What is Passport?

Does Passport cost anything?

Can I use the PBS app on Roku without activating?

I activated my Roku account but my Watchlist isn't synced with the Watchlist on my computer

How do I know if my Passport member benefit is activated?

How can I tell which are Passport videos?

I already have the PBS app on my Roku, why do I need to activate?

Can I stream Passport content on my Apple TV?


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

To create a PBS Account, follow the instructions below. 


Watch the video tutorial


* Please note that creating a Facebook and Google account can be done on the Facebook (https://www.facebook.com/) and Google websites (https://www.google.com/intl/en/mail/help/about.html). 


  • When you first come to PBS.org, click Sign in located in the upper left side of the screen (Figure 1).


Figure 1




  • Next to "Don't have a PBS Account?" click Create one now (Figure 2).

Figure 2


  • In the Name textbox, type your full name. Type your email address in the textboxes provided then create a password and type it into the Password textbox (Figure 3.1). Your password must have at least 8 characters and include both letters and numbers.
  • Click Register (Figure 3.2).

Figure 3


  • Once you click Register, you are signed in to PBS and are directed to the video homepage with your name showing at the top of the page (Figure 4).  Use this login and password any time you log in to PBS products.

Figure 4


Related topics:

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If you do not want to log in to the app using your Facebook or Google accounts, you can use a PBS account.  A PBS account is a PBS-specific account that is used to log on to various PBS products such as our app. The information you provide is private and is not shared with anyone. Once you create a PBS account, you can log in using that email address and password each time you use the PBS app. It is completely separate from Facebook and Google. 


Learn how to create a PBS account


  • When you first come to video.pbs.org, click Sign in located in the upper left side of the screen (Figure 1).

Figure 1


  • Click Sign in with Email (Figure 2).


Figure 2


  • Click Create a PBS Account (Figure 3).


Figure 3


  • In the Name textbox, type your full name. Type your email address in the textboxes provided then create a password and type it into the Password textbox (Figure 4.1). Your password must have at least 8 characters and include both letters and numbers.
  • Click Register (Figure 4.2).


Figure 4

  • Once you click Register, you are signed in to PBS and are directed to the video homepage with your full name showing at the top of the page (Figure 5).  Use this login and password any time you log in to PBS products.

Figure 5



Related topics:

I don't want to sign in with Facebook or Google. What can I do?

I don't want to log in with my Google account. How do I disassociate my Google account from the PBS app?

I don't want to log in with Facebook. How do I disassociate my PBS app login from my Facebook account?

I can't log in because I don't have an account, what can I do?

How do I play a video?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If you cannot see the logout link in the dropdown menu in the top of the page, please try minimizing your browser window to change the menu view. Follow the steps below to learn how to do this.


  • Click the minimize icon on your browser (Figure 1). The minimize icon is located on the left on Macs and on the right on PCs.
Figure 1


  • Click your mouse on the edge of the browser window and drag it until the menu in the upper left compresses to three horizontal bars.
  • Click the horizontal bars to expand the menu (Figure 2).
Figure 2


  • Click Open (Figure 3).
Figure 3


  • Click Sign Out (Figure 4).
Figure 4



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?
  • Click your name at the top of the page and click Favorite Shows from the dropdown menu (Figure 1).

Figure 1



  • Click the thumbnail image of the favorite show that holds the video you want to watch (Figure 2).

Figure 2


  • Click the play button in the center of the large image at the top of the page (Figure 3).

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

You can Favorite a show or add an individual video to your Watchlist. This section shows you how to Favorite a show. (Learn how to add a video to your Watchlist


How to Favorite a show


You can favorite a show from both a show page and a video page. To favorite a show from a show page, click the Add to Favorites button on the video image.



To favorite a show from a video page, click the Favorite This Show button below the video image.



Related topics:

How do I watch a video that is in my Favorites?

How do I play a video?

How do I favorite a show?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

How to Favorite a show

Learn how to add a video to your Watchlist 


You can favorite a show from both a show page and a video page. To favorite a show from a show page, click the Add to Favorites button on the video image.



To favorite a show from a video page, click the Favorite This Show button below the video image.



Related topics:

How do I watch a video that is in my Favorites?

How do I play a video?

How do I favorite a video?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

The easiest way to find full episodes by genre is as follows:

  • From the top navigation bar, click Shows (Figure 1.1).
  • Click the Filter by Genre dropdown menu and click Drama (Figure 1.2).
  • Click the icon with horizontal lines in the Layout category on the right side of your screen (Figure 1.3). When it is blue, that means it is activated.
  • All Shows in the Drama genre appear and you can easily scan each show to see how many videos are available and access the latest episode (Figure 1.4).


Figure 1


Related topics:

How will I know when a video is about to expire?
Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

A narrator is describing everything that happens on the shows I am watching. How do I make it stop?

Can I adjust the quality of video streaming?

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

The easiest way to search for a video on PBS.org is to use the keyword search feature located in the upper right side of the PBS.org website. If you want to see Nature's Soul of the Elephant, you can simply type "Nature Soul of the Elephant." You can use quotation marks around the title for more accurate results or, if you are not sure of the exact title, just type keywords. 


If you are searching for a specific episode of a show, you can type the show name and season and episode number in the keyword search. For example, Poldark Season 1 Episode 2. 


  • In the top navigation menu of PBS.org, click Video (1).
  • Click the magnifying glass icon located in the upper right side of the screen (2).
  • Type keywords from the name of the video in the search textbox (3).
  • Results appear in the search results section (4).





Not finding what you were searching for?

If no full episodes appear after your search, it is likely we do not have the streaming rights for your desired program and are unfortunately unable to offer online streaming for that program at this time. For more information, visit our help page on available content for streaming.








Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Keep in mind that when searching, Passport shows will not show up in your search results unless you have signed up for your local station's Passport member benefit. Learn more about Passport


The best way to find all episodes of a show is to use the filters on PBS.org. In the following example, we'll look for all episodes of the Masterpiece show, Downton Abbey.


  • Begin by typing the show name in the keyword search located in the upper right side of PBS.org and press Enter on your keyboard or click the magnifying glass icon (Figure 1).


Figure 1


  • Click Show Filters (Figure 2).
Figure 2


  • Under Filter by Type, click Video and Episode and under Filter by Show, click Masterpiece (Figure 3).
Figure 3


  • To remove any filters and broaden your search, click the X next to the filter you want to remove (Figure 4).
Figure 4


  • The episodes appear down the page (Figure 5).
Figure 5


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

To search for all Masterpiece shows:

  • Click Shows in the top navigation menu on pbs.org (1). 
  • Click the magnifying glass icon in the upper right side of the screen (2).
  • Type Masterpiece in the search textbox (3).

All Masterpiece shows are listed.



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. The PBS app is free of charge and supports iOS versions 7 and later as well as Android 4+. If you have a device that is older than the supported versions, you can open a browser window on your device and type in video.pbs.org to enjoy many of the same features of the app.


Related topics:

How do I download the app?

I have downloaded the app, what do I do now?

Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

I cannot connect to the app, help!

Is the app compatible with Chromecast?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

  • Android users can go to the Google Play store on your device and search for PBS video.  
  • iPhone and iPad users can go the Apple App store on your device and search for PBS video.


Once the app shows up in your search results, tap the download icon on Apple devices or tap Install on Android. The app icon is blue with the PBS logo as shown here:


Related topics:

Is the PBS app free?

I have downloaded the app, what do I do now?

Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

I cannot connect to the app, help!

Is the app compatible with Chromecast?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

When you launch the app for the first time you’ll see an animated intro that plays automatically. At the bottom of the screen you have two options:

  1. Tap Not Now to begin browsing the app without logging in (Figure 1.1) 
  2. Tap Sign In to log in and begin your localized experience (Figure 1.2).


Logging in to the app allows you to:

  • create and access your Watchlist
  • view your local TV Schedule
  • donate to your local station


Figure 1




If you do not have a login, create an account by tapping Create one now next to Don't Have a PBS Account? (Figure 2).


Figure 2


Related topics:

Is the PBS app free?

How do I download the app?

Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

I cannot connect to the app, help!

Is the app compatible with Chromecast?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes. The app and website experience are completely integrated. This means that the settings you select on PBS.org will surface when you open the app and vice versa. For example, if you are signed in to PBS.org on your computer and add a show to your Watchlist, and then open the PBS app on your phone or other device, that show will also appear on your Watchlist in the app.  


Features are only consistent if you are logged in to both the app and your computer with the same login information. If you log in to PBS.org on your computer using your Google account, you must log in to the PBS app with the same Google account information.


Related topics:

Is the PBS app free?

How do I download the app?

I have downloaded the app, what do I do now?

I cannot connect to the app, help!

Is the app compatible with Chromecast?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

***Be sure your operating system and the PBS app are both updated to the latest version***


Usually, this is caused by a problem with your internet connection or the settings on your device. Please try these steps to fix your connection:

  • Reboot your device (power off, power on). 
  • Turn Wi-Fi off and back on. 
  • Try connecting to different Wi-Fi hotspots. 
  • Be sure Airplane mode is off. 
  • If you are often connected to Wi-Fi, check your Wi-Fi sleep policy and make sure it is set to "Always" or "Only when plugged in." 
  • Reboot your Wi-Fi Router. 
  • Delete and re-install the app (Note: This will not affect your Watchlist)  
  • Upgrade to the latest version for your device.


Related topics:

Is the PBS app free?

How do I download the app?

I have downloaded the app, what do I do now?

Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

How do I view Shows on the iPhone/iPad app?

Is the app compatible with Chromecast?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

If you are using an antenna, simply select a Broadcast TV channel available in the list of providers. For instance, if you are a WSKG viewer, you would select one of the following options:


  • Broadcast TV - Binghamton 
  • Broadcast TV - Elmira (Corning).


Related topics:

Is the PBS app free?

How do I download the app?

I have downloaded the app, what do I do now?

Is the app compatible with Chromecast?

I don't see the Chromecast icon on the app.

I can't connect to the app, help!

Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

How do I view Shows on the iPhone/iPad app?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each show does not exceed its granted rights, which unfortunately eliminates international streaming ability for some PBS shows outside the U.S.


We regret not being able to offer our supporters all of our online content.


Related topics:

What is the Watchlist?

Do I need to be signed in to use the Watchlist?

Are videos ever removed from my Watchlist without my knowledge?

Is there a limit to how many videos I can save to my Watchlist?

Learn how to create an account

I am getting a message that a video is unavailable in my area. Why?

I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

Where can I find the transcript for a particular story or program?

What is the benefit of creating an account?

What are the system requirements to view PBS Video content?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Yes, the Xbox app was recently retired. We apologize for any inconvenience.


You can still access PBS programming on a wide array of platforms, including the PBS Video app for desktop, tablet and mobile, as well as Roku, AppleTV and Amazon Fire TV and Chromecast. A list of ways users can stream PBS and PBS KIDS content can be found at: http://www.pbs.org/anywhere/.


Related topics:

Is the PBS app free?

How do I download the app?

I have downloaded the app, what do I do now?

Is the app compatible with Chromecast?

I don't see the Chromecast icon on the app.

I can't connect to the app, help!

Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

How do I view Shows on the iPhone/iPad app?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Not your first time logging in? Learn how to log in again

How to log in for the first time


If you have just downloaded the app, follow the steps below to log in for the first time. 

  • Tap the green Sign In button found on the opening animated screen. 



  • Log on to the app with your Google account, Facebook account, or your PBS account and click Sign in.




How to log in


If you have logged in to the app before, follow the steps below to log in again.


  • From your Settings screen, click Sign in.


    • Log on to the app with your Google or Facebook account, or if you sign in with your PBS account, enter your email address and password and tap Sign in.


    Related topics:

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    In order to sign in to the PBS app, you must have a Facebook, Google, or PBS account. This section provides instructions on how to create each of these accounts. 


    Sign in with Facebook:

    • Go to the Facebook website (www.facebook.com) and create an account
    • Once your account has been created, go to the PBS app and tap Sign in located in Settings menu on your device. 
    • Tap Sign in with Facebook
    • Enter the same email address and password you used when you created your Facebook account.


    Sign in with Google:
    • Go to the Google website (www.google.com) and create an account
    • Once your account has been created, 

      go to the PBS app and tap

       Sign in located in Settings menu on your device
    • Tap Sign in with Google
    • Enter the same email address and password you used when you created your Google account.

    Sign in with PBS Account:

    • Tap Sign in then tap Create one now located directly beneath the green Sign in button. 
    • Fill out the fields listed and tap Create Account.
    • You are now logged in to the app. Whenever you return to the app, use the same email address and password and tap Sign in.


    Related topics:

    How do I download the app?

    How do I download the iPhone/iPad app?

    How do I sign out of the iPhone/iPad app?

    How do I browse the iPhone/iPad app?

    Is the PBS app free?

    I have downloaded the app, what do I do now?

    Is the app compatible with Chromecast?

    I don't see the Chromecast icon on the app.

    I can't connect to the app, help!

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    How do I view Shows on the iPhone/iPad app?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    If you no longer want to have your Facebook account associated with your app login experience, you can disassociate the two from the Facebook website. 


    • Open your Facebook account.
    • On the left side navigation menu, in the Apps section, click More.

    Figure 1


    • Click Settings (Figure 2).

    Figure 2


    • In the search textbox, type PBS.
    • When the PBS app logo appears, click it (Figure 3).
    Figure 3


    • At the bottom of the popup box, click Remove App (Figure 4).
    Figure 4

    • Click Remove to confirm (Figure 5).
    Figure 5


    The PBS app is now disassociated from your Facebook account and you can login with either your email address or Google account.


    If you no longer have access to your Facebook account, or the above does not work, please try the below process:


    Please go to https://account.pbs.org/oauth2/send-reset-password/, enter your email address, and click the green Reset button.

    • You should get an email with the subject "Reset your PBS Account Password" with a link inside the email to create a new password (Figure 6).
    Figure 6



    • Clicking the link will take you to the screen below. Choose a new password and enter it twice then click Reset (Figure 7).


    Figure 7

    • This will set a password for your PBS Account, which is not associated with Facebook. This means that on all PBS websites you can choose the “Sign in with Email” option and login with the same email address and the password you just created.

    After this process, you should no longer be prompted to sign in with Facebook.

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?
    • If you no longer want to log in to the PBS app using your Google account, click the patterned box located in the top right side of www.google.com and click My Account (Figure 1).


    Figure 1


    • Click Connected apps and sites (Figure 2).

    Figure 2



    • Click Manage Apps (Figure 3).

    Figure 3


    • Click PBS (Figure 4.1).
    • Click Revoke access (Figure 4.2).


    Figure 4


    • Click OK (Figure 5).


    Figure 5



    If you no longer have access to your Google account, or the above does not work, please try the below process:


    Please go to https://account.pbs.org/oauth2/send-reset-password/, enter your email address, and click the green Reset button.

    • You should get an email with the subject "Reset your PBS Account Password" with a link inside the email to create a new password (Figure 6).
    Figure 6



    • Clicking the link will take you to the screen below. Choose a new password and enter it twice then click Reset (Figure 7).


    Figure 7

    • This will set a password for your PBS Account, which is not associated with Google. This means that on all PBS websites you can choose the “Sign in with Email” option and login with the same email address and the password you just created.



    After this process, you should no longer be prompted to sign in with Google.


    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or Click This Link.


    For detailed instructions on activating your streaming device:


    Watch the tutorial



    Steps
    • When you are on your Apple TV and receive a message to activate, take note of the activation code. 
    • On your computer, tablet, or phone, open a web browser such as Chrome, Firefox, or Safari.
    • Type http://www.pbs.org/activate in the address bar. 
    • Type your activation code in the textbox provided.
    • Click Continue.
    • Your Apple TV has been activated and you can return to your Apple TV to begin watching PBS videos.



    Related topics:

    How to turn captions on Apple TV

    Can I stream Passport content on Apple TV?

    How to activate Passport on Apple TV

    I'm not recognized on Apple TV, and there's no option for signing in

    How do I dissociate my Facebook account on Apple TV?



    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    Yes. The PBS app is free of charge and supports iOS versions 7 and later as well as Android 4+. If you have a device that is older than the supported versions, you can open a browser window on your device and type in video.pbs.org to enjoy many of the same features of the app.


    Related topics:

    How do I download the app?

    I have downloaded the app, what do I do now?

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    I cannot connect to the app, help!

    Is the app compatible with Chromecast?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    • Android users can go to the Google Play store on your device and search for PBS video.  
    • iPhone and iPad users can go the Apple App store on your device and search for PBS video.


    Once the app shows up in your search results, tap the download icon on Apple devices or tap Install on Android. The app icon is blue with the PBS logo as shown here:


    Related topics:

    Is the PBS app free?

    I have downloaded the app, what do I do now?

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    I cannot connect to the app, help!

    Is the app compatible with Chromecast?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    When you launch the app for the first time you’ll see an animated intro that plays automatically. At the bottom of the screen you have two options:

    1. Tap Not Now to begin browsing the app without logging in (Figure 1.1) 
    2. Tap Sign In to log in and begin your localized experience (Figure 1.2).


    Logging in to the app allows you to:

    • create and access your Watchlist
    • view your local TV Schedule
    • donate to your local station


    Figure 1




    If you do not have a login, create an account by tapping Create one now next to Don't Have a PBS Account? (Figure 2).


    Figure 2


    Related topics:

    Is the PBS app free?

    How do I download the app?

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    I cannot connect to the app, help!

    Is the app compatible with Chromecast?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    Yes. The app and website experience are completely integrated. This means that the settings you select on PBS.org will surface when you open the app and vice versa. For example, if you are signed in to PBS.org on your computer and add a show to your Watchlist, and then open the PBS app on your phone or other device, that show will also appear on your Watchlist in the app.  


    Features are only consistent if you are logged in to both the app and your computer with the same login information. If you log in to PBS.org on your computer using your Google account, you must log in to the PBS app with the same Google account information.


    Related topics:

    Is the PBS app free?

    How do I download the app?

    I have downloaded the app, what do I do now?

    I cannot connect to the app, help!

    Is the app compatible with Chromecast?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    ***Be sure your operating system and the PBS app are both updated to the latest version***


    Usually, this is caused by a problem with your internet connection or the settings on your device. Please try these steps to fix your connection:

    • Reboot your device (power off, power on). 
    • Turn Wi-Fi off and back on. 
    • Try connecting to different Wi-Fi hotspots. 
    • Be sure Airplane mode is off. 
    • If you are often connected to Wi-Fi, check your Wi-Fi sleep policy and make sure it is set to "Always" or "Only when plugged in." 
    • Reboot your Wi-Fi Router. 
    • Delete and re-install the app (Note: This will not affect your Watchlist)  
    • Upgrade to the latest version for your device.


    Related topics:

    Is the PBS app free?

    How do I download the app?

    I have downloaded the app, what do I do now?

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    How do I view Shows on the iPhone/iPad app?

    Is the app compatible with Chromecast?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    If you are using an antenna, simply select a Broadcast TV channel available in the list of providers. For instance, if you are a WSKG viewer, you would select one of the following options:


    • Broadcast TV - Binghamton 
    • Broadcast TV - Elmira (Corning).


    Related topics:

    Is the PBS app free?

    How do I download the app?

    I have downloaded the app, what do I do now?

    Is the app compatible with Chromecast?

    I don't see the Chromecast icon on the app.

    I can't connect to the app, help!

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    How do I view Shows on the iPhone/iPad app?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    Be sure to check that you are localized to the correct channel. Often, there are Spanish speaking channels associated with your local station so be sure you are viewing the correct channel.


    To change the channel, follow the instructions below:


    • After you have clicked Schedule (Figure 1.1) and are viewing your schedule, tap the channel (Figure 1.2) located in the upper left side of the screen. 

     

    Figure 1 


    • The upper part of the screen turns grey and all available channels are displayed at the bottom. The channel you are currently viewing displays between the two lines (Figure 2) and any additional channels associated with your location are displayed above and below the selected channel in a lighter grey font. Swipe your finger on the channels to scroll between all channels.

     

    Figure 2 

     

    • When the channel you want is displayed between the two lines (Figure 3.1), click anywhere in the grey area or click Done to show the TV schedule associated with that channel (Figure 3.2).

     

    Figure 3 


    • The new channel is reflected in the top left corner of the screen indicating that you are now viewing the TV Schedule associated with that channel (Figure 4).

     

    Figure 4 


    Related topics:

    Is the PBS app free?

    How do I download the app?

    I have downloaded the app, what do I do now?

    Is the app compatible with Chromecast?

    I don't see the Chromecast icon on the app.

    I can't connect to the app, help!

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    How do I view Shows on the iPhone/iPad app?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    The PBS app is currently supported on iOS 9.0 or later. To see what iOS your device is operating on, open the Settings app on your iPhone or iPad > General > About. You will see a number listed on the right of Version indicating your device's iOS. You can also tap Settings > General > Software Update to see if updates to your iOS are available, however as Apple devices become older, Apple will be unable to provide your device with the latest iOS and your device will show no updates available.


    For users with lower versions we regret to inform you that the app will not work on your device. 


    However, there is a workaround! 


    Open a browser window on your device and type http://www.pbs.org/ in the address bar. Once you are on the PBS.org website you can do just about everything you can do with the app. You can sign in, create a Watchlist, view your TV schedule, and of course view many of the PBS shows you love. 


    Related topics:

    Is the PBS app free?

    How do I download the app?

    I have downloaded the app, what do I do now?

    Is the app compatible with Chromecast?

    I don't see the Chromecast icon on the app.

    I can't connect to the app, help!

    Will I have the same browsing experience using the app that I have when I browse PBS video on my computer?

    How do I view Shows on the iPhone/iPad app?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each show does not exceed its granted rights, which unfortunately eliminates international streaming ability for some PBS shows outside the U.S.


    We regret not being able to offer our supporters all of our online content.


    Related topics:

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?




    • Clicking the link will take you to the screen below. Choose a new password and enter it twice then click Reset.



    • This will set a password for your PBS Account, which is not associated with Facebook. This means that on all PBS websites you can choose the “Sign in with Email” option and login with the same email address and the password you just created.

    After this process, you should no longer be prompted to sign in with Facebook.


    Related topics:

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?


    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    You can select any of the providers listed but try to come as close as you can to your provider. For instance, if there is a long list of Comcast providers and you use Comcast, choose one of those. You can also, at any time, select any of the Broadcast TV providers. This would come in handy if you use a particular carrier but they are not listed. 


    Related topics:

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    If you have pressed play on a video and nothing happens, try checking your router. The instructions below demonstrate how to check the settings on a Netgear router but you can check on whatever router you have.


    Find your router's username and password

    F1. 

    • Depending on your router, the username and password to log into its control panel may be on the bottom (or side). Figure 1 illustrates where to find this information on a Netgear router.
    • Your router may or may not be a Netgear like the above image, in which case the format will look different depending on what model it is. If you can’t find something like that on your router, look for its model name and number. In the photo above, it would be a Netgear N900, Model number: WNDR4500. The name is in the middle, and the model number is to the right of the green box.


    Figure 1


    • Once you’ve found the model name and number of your router, open a browser and go to www.google.com.  
    • Type “How to unblock sites on [model name, model number]” in the search textbox and search.
    • Results should include the user name and password for your router model (the user names and passwords are universal for the router, unlike Wifi passwords, which you personalize).

    Log into your router's control panel with the username and password2. L

    • Once you've got your username and password, log into the router control panel by going to the website of the router’s control panel. Each router model has a different link. The link for your router can be found on the back or side of your router (in Figure 1 you can see the website http://www.routerlogin.net inside the green box). If it does not, it should be included in the results of the Google search, or you can do another search for “Control panel for [model name, model number].”
    • Once you are on the router login website, you will be asked to enter your router user name and password. 
    • After you enter the name and password you will be directed to your router control panel. Look for an option to Unblock Websites, or an option named similarly. It may be behind an option for Security. Again, it depends on the router model, but it should be easy to find.

    Unblock the site www.doubleclick.net

    • Look for a site that says www.doubleclick.net and unblock it. Doubleclick is the site PBS uses to run advertisements on Roku. Unblocking it will allow your connection to access the site, letting the ads play, and then letting the videos play.
    • If you don’t see that site, try unblocking all of the sites. You may want to write down which sites your router was trying and later try adding them back one by one to diminish the likelihood of security breaches.


    Related topics:

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    If you have pressed play on a video and nothing happens, try checking your router. The instructions below demonstrate how to check the settings on a Netgear router but you can check on whatever router you have.


    Find your router's username and password

    F1. 

    • Depending on your router, the username and password to log into its control panel may be on the bottom (or side). Figure 1 illustrates where to find this information on a Netgear router.
    • Your router may or may not be a Netgear like the above image, in which case the format will look different depending on what model it is. If you can’t find something like that on your router, look for its model name and number. In the photo above, it would be a Netgear N900, Model number: WNDR4500. The name is in the middle, and the model number is to the right of the green box.


    Figure 1


    • Once you’ve found the model name and number of your router, open a browser and go to www.google.com.  
    • Type “How to unblock sites on [model name, model number]” in the search textbox and search.
    • Results should include the user name and password for your router model (the user names and passwords are universal for the router, unlike Wifi passwords, which you personalize).


    Log into your router's control panel with the username and password2. L

    • Once you've got your username and password, log into the router control panel by going to the website of the router’s control panel. Each router model has a different link. The link for your router can be found on the back or side of your router (in Figure 1 you can see the website http://www.routerlogin.net inside the green box). If it does not, it should be included in the results of the Google search, or you can do another search for “Control panel for [model name, model number].”
    • Once you are on the router login website, you will be asked to enter your router user name and password. 
    • After you enter the name and password you will be directed to your router control panel. Look for an option to Unblock Websites, or an option named similarly. It may be behind an option for Security. Again, it depends on the router model, but it should be easy to find.


    Unblock the site www.doubleclick.net

    • Look for a site that says www.doubleclick.net and unblock it. Doubleclick is the site PBS uses to run advertisements on Roku. Unblocking it will allow your connection to access the site, letting the ads play, and then letting the videos play.
    • If you don’t see that site, try unblocking all of the sites. You may want to write down which sites your router was trying and later try adding them back one by one to diminish the likelihood of security breaches.


    Related topics:

    What is the Watchlist?

    Do I need to be signed in to use the Watchlist?

    Are videos ever removed from my Watchlist without my knowledge?

    Is there a limit to how many videos I can save to my Watchlist?

    Learn how to create an account

    I am getting a message that a video is unavailable in my area. Why?

    I want to watch a PBS program that was broadcast but is not yet available online. What are my options?

    Where can I find the transcript for a particular story or program?

    What is the benefit of creating an account?

    What are the system requirements to view PBS Video content?

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    Begin by checking the following two things:

    • Be sure your local station on your Apple TV is set to the local station with which you registered Passport. You can check this in the Settings menu of the PBS app. The option "Change your local station."
    • Check to make sure the account you used to activate the PBS app of the Apple TV matches the account you used to activate Passport. Here's a step by step instruction:

      1. Enter the PBS app on Apple TV.
      2. At the top of the app go to the Settings menu.
      3. In the settings menu, at the bottom, there is an option to Deactivate (if you have an Apple TV 2/3) or Change Account > Log Out (if you have an Apple TV 4). Select this option. 
      4.  You will see a new screen saying the app needs to be activated.
      5. This new screen will give you activation instructions and an activation code, seven characters in length. Enter this code at http://www.pbs.org/activate
      6. After you hit continue, you will be brought to a new page asking you to sign in with a Google, Facebook, or PBS account. Choose the account you activated Passport with.
      7. You will see a screen that your Apple TV has been activated. Return to the Apple TV where it will automatically update and you can begin watching Passport videos.



    Did you find it helpful? Yes No