General Information

What is PBS Passport?
PBS Passport is a member benefit from participating PBS stations that gives eligible donors and supporters extended access to an on-demand library of quality public television programming online.  The PBS Passport library features episodes from popular programs, including American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns.  Local stations give the Passport benefit to their supporters who qualify for their Passport membership benefit. Each station can set their own qualifications for Passport, but most stations give the benefit to members who donate at least $60 a year, or $5 Sustainer/Ongoing-monthly gifts. For the most accurate information, please contact your local station or visit their website. If you are interested in receiving the Passport membership benefit or are already a contributor with your local station, please contact your local station and ask about their eligibility requirements and membership activation. If you have additional questions about the Passport membership benefit, please check the list of related questions below or use the search bar above to find additional answers on our PBS Help site. 
Fri, 20 Jul, 2018 at 12:41 PM
What shows are available with PBS Passport?
The PBS Passport library currently offers members more than 1,000 episodes from popular shows like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns. More shows are being added all the time. Due to streaming rights and legal issues, PBS is unable to distribute a list of Passport shows. If you are interested in seeing if a specific program is available for online streaming, enter the program's title in the Search Term box at this page: http://www.pbs.org/search/ Not a PBS Passport member? Contact your local station to inquire. Passport videos are designated by a blue "compass rose" icon as shown in the image below:
Thu, 3 May, 2018 at 10:28 AM
Does PBS Passport cost anything?
PBS Passport is an added benefit available to eligible donors of participating PBS stations (i.e.: you must make a donation to your station to receive this benefit). Typically, the PBS Passport member benefit requires a station donation of at least $60 a year, or $5 Sustainer/Ongoing-monthly gifts. Keep in mind that this donation requirement may vary from station to station. Please refer to your station’s website for service eligibility requirements. Find your local station contact information by using the PBS station finder: http://www.pbs.org/about/about-pbs/stations/.
Fri, 22 Jun, 2018 at 7:57 AM
Can I access Passport content on all devices and platforms?
Currently, PBS Passport content is available via: Desktop computers and laptops using the latest versions of Chrome, Firefox, Safari, and Internet Explorer  PBS Video Apple iOS and Android apps for smartphones and tablets Apple TV Apple TV 4th Generation Roku and Roku TV* Chromecast Amazon Fire TV Amazon Fire Stick Android Smart TVs Clicking on one of the above links for your respective device will take you to a help page with directions for signing in to use your Passport benefit on your device. *The PBS channel is not available on select older Roku models. The PBS channel is available on most Roku 2 models and newer. UPDATE YOUR BROWSER: Update Safari Update Google Chrome Update Internet Explorer Update Firefox It should be noted that Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. In all other cases, you can use an HDMI cord, however, for optimal viewing please use one of the options listed above. 
Thu, 3 May, 2018 at 10:34 AM
How to Reset Your Access for Your Passport Benefit
The Passport benefit can only be linked to one PBS account at a time. You can create multiple PBS accounts with different email addresses, but only the account you originally linked to your Passport benefit will grant you access to Passport videos.  PBS offers two ways to change the email address you use with your Passport benefit. If you would like to simply update the email address of your PBS account, you can make this change through your account's User Profile. Please visit this help page for instructions. Note: You will only be able to update the email address of your PBS account if you have not previously created a new PBS account with the updated email address. Please use the below tool if you have multiple PBS accounts. If you would like to switch the PBS account you use to log in to watch Passport videos, you can reactivate your Passport benefit with a new account through the Passport Reset Tool.  Resetting your Passport benefit is easy and only takes a few minutes.  1. Open the Passport Reset Tool page. You will see a prompt to sign in with the PBS account linked to your Passport benefit. Click "Sign In" and you will see a login prompt appear. If you do not remember the PBS account linked to your Passport benefit and have multiple PBS accounts, try signing into each account one at a time. Once you sign in, you will receive a message confirming if the PBS account is linked to your Passport benefit or if you need to try another account. 2. Log in with your PBS account. Choose one of the three login options (PBS Account, Google, or Facebook) and enter the email address and personal password for your account. This will be a PBS account you previously created to originally activate your Passport benefit. Don't remember your password or receive an invalid login error message? Reset your PBS account password here. 3. Confirm your Passport benefit reset. We will also send you an email confirming your Passport benefit has been reset, as well as a link to reactivate your benefit at a later time if you have to step away from your computer before you can reactivate your benefit. When you originally donated with your local station, you may have provided an email address to contact you at and we will ask you to confirm if you would still like to use this email address. If you would like to use this email address, select that email address. If you would instead like to use a new email address, select "A different email address" and enter the email address you would prefer to use. Once you have selected your preferred email address, select the "Reset My Passport Access and Send My Activation Email" button below to continue. 4. Reactivate your Passport benefit. Your Passport benefit has been reset and you can now reactivate it with a different PBS account. Select "Reactivate My Benefit" to continue. If you need help with the Passport activation process, please visit this help page with instructions and images on how to activate your benefit. Once your benefit has been successfully reactivated with your new PBS account, you will see the below "Activation Complete" screen and can begin watching Passport videos again. Common Issues and Solutions No Passport Membership Benefits The message means you have signed into the Passport Reset Tool with a PBS account that is not linked to an active Passport benefit. We recommend signing out and signing back in with another PBS account you or someone in your household may use. You may have set up an older PBS account in the past when you originally activated your Passport benefit. *This message does not always mean you are not a member with your local station or that you do not have the Passport benefit. Your Passport benefit likely exists, but is linked to a different PBS account or has not yet been activated. Passport Benefit Expired The PBS account you signed in with is linked to a Passport benefit, however the expiration date of the Passport benefit has passed. Please contact your local station to inquire about your membership and billing, and either renew your membership or request they update the expiration date of your Passport benefit. Unable to sign into my PBS account If you are unable to sign into your PBS account because you have forgotten your password, or because you previously used a Facebook or Google login option which you no longer have access through, please reset your password for your PBS account.  Once you have reset your password for your PBS account, return to the Passport Reset Tool and log in with your email address and new password. If you are unable to reset your password for your PBS account because you no longer have access to the email inbox for your email address of your PBS account, please send our support team a message with the email address of your previous PBS account and the email address you currently use. Frequently Asked Questions and Answers What information do I need to provide in order to use this tool? You will need the email address and personal password of the PBS account you originally linked to your Passport benefit. If you do not remember the personal password for this PBS account, you can reset the password for the PBS account at this page. If you no longer have access to the inbox for this email address, please submit a message to us at the bottom of this site requesting that your benefit be reset. Do I need to make a new donation when my Passport benefit is reset? You will not need to make a new donation, or make any updates to your billing information. If you ever need to update your billing information, or would like to renew or cancel your recurring donation, please contact your local station. What will happen to my saved Favorites and Watchlist on my PBS account if I use this tool? This tool does not delete your original PBS account, however saved videos and shows will remain on your original PBS account. When you reactivate your benefit with a different PBS account, the new PBS account will not share the same saved videos and shows. Can I update the email address on my PBS account without using this tool? You can update the email address for your PBS account by signing in to your User Profile and selecting "Edit" or "Update Personal Information." However, you will only be able to update your account to an email address that is not already in use - if you have set up multiple PBS accounts already, then you cannot use the same email address for two PBS accounts.
Thu, 1 Nov, 2018 at 2:07 PM
I already contribute to my local station. Can I view PBS Passport content?
Membership information is retained on a local level so please contact your local station directly to inquire about your eligibility.
Tue, 3 Apr, 2018 at 12:01 PM
Do I need any special devices to view Passport content?
No. You can view Passport videos just by logging in to PBS.org and local station sites from your computer, smartphone and tablet.  Currently, PBS Passport content is available: via your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer (see your local station website or PBS.org).  on PBS Video iOS and Android apps for smartphones and tablets Apple TV Roku Chromecast Amazon Fire TV Amazon Fire Stick We will expand access to additional devices and platforms over time.  It should be noted that Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. In all other cases you can use an HDMI cord, however, for optimal viewing please use one of the options listed above. *** If you have older browser versions, please update to the latest version before trying to view PBS Passport content. *** *** Keep in mind you must sign in to the website or app using the same login information that you used when activating your Passport account. *** UPDATE YOUR BROWSER: Update Safari Update Google Chrome Update Internet Explorer Update Firefox
Thu, 3 May, 2018 at 10:31 AM
Do I have to choose a local station to use the Passport benefit?
Yes. PBS Passport is a new member benefit from participating PBS stations and in order to take advantage of it, you must identify your station. You can select any station in the country by searching by state or zip code, or find the station that is closest to where you live. Just keep in mind that the station to which you donate when signing up for the PBS Passport member benefit is the same station you need to select on PBS.org when you want to view Passport content. For example, if you donate to KQED you can only watch Passport videos when you have selected KQED on PBS.org. Learn how to change your station If you are using the PBS Video app on a streaming device, you can change your local station through the Settings menu within the PBS Video app.
Thu, 28 Jun, 2018 at 1:21 PM
If I do not have PBS Passport, will I still be able to watch shows on PBS.org and my station's site?
Yes. Many videos can be streamed online at PBS.org and other sites and apps without requiring a Passport benefit. And of course, PBS shows will continue to be broadcast to the public over the air.  PBS Passport is a membership benefit that allows you extended access to some shows when their streaming rights have expired or they have otherwise become unavailable for general streaming.
Wed, 12 Sep, 2018 at 4:20 PM
Is PBS Passport to be used on my computer or TV?
Currently, PBS Passport content is available via: desktop computers and laptops using the latest versions of Chrome, Firefox, Safari, and Internet Explorer  PBS Video iOS and Android apps for smartphones and tablets Apple TV Roku and Roku TV* Chromecast Amazon Fire TV Amazon Fire Stick Android Smart TVs *The PBS channel is not available on select older Roku models. The PBS channel is available on most Roku 2 models and newer. UPDATE YOUR BROWSER: Update Safari Update Google Chrome Update Internet Explorer Update Firefox It should be noted that Passport is not optimized for smart TVs, though we do offer an app for smart TVs using the Android operating system. In all other cases, you can use an HDMI cord, however, for optimal viewing please use one of the options listed above. ** Watching PBS shows on your television remains the same and is not affected by PBS Passport. 
Thu, 3 May, 2018 at 10:35 AM