General Information 23

• What is PBS Passport?
• Does PBS Passport cost anything?
• How to Reset Your Access for Your Passport Benefit
• I already contribute to my local station. Can I view PBS Passport content?
• Do I need any special devices to view Passport content?

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Activation 16

• What does the activation process look like?
• How do I know if my Passport member benefit is activated?
• Do I have to activate Passport in order to watch PBS videos?
• I believe I am already a member. How can I check?
• I have forgotten my password. What can I do?

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Video 10

• How can I tell which are PBS Passport videos?
• Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?
• How do I search for a video?
• Why is Doc Martin not available with PBS Passport?
• Why is Father Brown not available with PBS Passport?

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FAQs 4

• What shows are available with PBS Passport?
• Can I access Passport content on all devices and platforms?
• How do I cancel my Passport member benefit?
• Why does it say this video is only available to members with Passport even though I'm signed in?

Troubleshooting 21

• The PBS Passport activation code was not in the email I received.
• I made a donation but did not receive an email with an activation code.
• I can’t find my favorite PBS show in PBS Passport. Why not?
• Why can't I find more full episodes?
• I can't find my activation code. Help!

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