General Information 11

• What is PBS Passport?
• Common Questions
• Does PBS Passport cost anything?
• Getting Started with PBS Passport
• I already contribute to my local station. Can I view PBS Passport content?

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Activation 6

• What does the Passport activation process look like?
• How do I know if my Passport member benefit is activated?
• Do I have to activate Passport in order to watch PBS videos?
• I believe I am already a member. How can I check?
• How do I sign in to Passport?

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Video 4

• How can I tell which are PBS Passport videos?
• How do I search for a video?
• Can I search for Passport videos only?
• What shows are available with PBS Passport?

Troubleshooting 11

• The PBS Passport activation code was not in the email I received.
• How to Reset your access for your Passport benefit
• I made a donation but did not receive an email with an activation code.
• Why does it say this video is only available to members with Passport even though I'm signed in?
• I can’t find my favorite PBS show in PBS Passport. Why not?

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Cancellation and Management 2

• How do I cancel my Passport membership benefit?
• How do I update my membership or billing information?