If you did not receive an activation code, please contact your local station. They can send you an activation link or code. Be aware that you may be already activated. To confirm that you have activated your Passport account, go to http://www.pbs.org/ and sign in to the site with the same email address you used when you activated your account. If Passport is activated, you will see a small blue and white compass rose symbol next to your name in the upper left corner of the screen. As you search or browse the site, any video bearing that same blue and white compass rose symbol is a designated Passport video. If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. You can use the Passport Lookup Tool to see what account you need to log in with.

The Passport benefit can only be linked to one PBS account at a time. You can create multiple PBS accounts with different email addresses, but only the account you originally linked to your Passport benefit will grant you access to Passport videos.  PBS offers two ways to change the email address you use with your Passport benefit. If you would like to simply update the email address of your PBS account, you can make this change through your account's User Profile. Please visit this help page for instructions. Note: You will only be able to update the email address of your PBS account if you have not previously created a new PBS account with the updated email address. Please use the below tool if you have multiple PBS accounts. If you would like to switch the PBS account you use to log in to watch Passport videos, you can reactivate your Passport benefit with a new account through the Passport Reset Tool.  Resetting your Passport benefit is easy and only takes a few minutes.  1. Open the Passport Reset Tool page. You will see a prompt to sign in with the PBS account linked to your Passport benefit. Click "Sign In" and you will see a login prompt appear. If you do not remember the PBS account linked to your Passport benefit and have multiple PBS accounts, try signing into each account one at a time. Once you sign in, you will receive a message confirming if the PBS account is linked to your Passport benefit or if you need to try another account. 2. Log in with your PBS account. Choose one of the four login options (PBS Account, Google, Facebook, or Apple) and enter the email address and personal password for your account. This will be a PBS account you previously created to originally activate your Passport benefit. Don't remember your password or receive an invalid login error message? Reset your PBS account password here. 3. Confirm your Passport benefit reset. We will also send you an email confirming your Passport benefit has been reset, as well as a link to reactivate your benefit at a later time if you have to step away from your computer before you can reactivate your benefit. When you originally donated with your local station, you may have provided an email address to contact you at and we will ask you to confirm if you would still like to use this email address. If you would like to use this email address, select that email address. If you would instead like to use a new email address, select "A different email address" and enter the email address you would prefer to use. Once you have selected your preferred email address, select the "Reset My Passport Access and Send My Activation Email" button below to continue. 4. Reactivate your Passport benefit. Your Passport benefit has been reset and you can now reactivate it with a different PBS account. Select "Reactivate My Benefit" to continue. If you need help with the Passport activation process, please visit this help page with instructions and images on how to activate your benefit. Once your benefit has been successfully reactivated with your new PBS account, you will see the below "Activation Complete" screen and can begin watching Passport videos again. Common Issues and Solutions No Passport Membership Benefits The message means you have signed into the Passport Reset Tool with a PBS account that is not linked to an active Passport benefit. We recommend signing out and signing back in with another PBS account you or someone in your household may use. You may have set up an older PBS account in the past when you originally activated your Passport benefit. *This message does not always mean you are not a member with your local station or that you do not have the Passport benefit. Your Passport benefit likely exists, but is linked to a different PBS account or has not yet been activated. Passport Benefit Expired The PBS account you signed in with is linked to a Passport benefit, however the expiration date of the Passport benefit has passed. Please contact your local station to inquire about your membership and billing, and either renew your membership or request they update the expiration date of your Passport benefit. Unable to sign into my PBS account If you are unable to sign into your PBS account because you have forgotten your password, or because you previously used a Facebook or Google login option which you no longer have access through, please reset your password for your PBS account.  Once you have reset your password for your PBS account, return to the Passport Reset Tool and log in with your email address and new password. If you are unable to reset your password for your PBS account because you no longer have access to the email inbox for your email address of your PBS account, please send our support team a message with the email address of your previous PBS account and the email address you currently use. Frequently Asked Questions and Answers What information do I need to provide in order to use this tool? You will need the email address and personal password of the PBS account you originally linked to your Passport benefit. If you do not remember the personal password for this PBS account, you can reset the password for the PBS account at this page. If you no longer have access to the inbox for this email address, please submit a message to us at the bottom of this site requesting that your benefit be reset. Do I need to make a new donation when my Passport benefit is reset? You will not need to make a new donation, or make any updates to your billing information. If you ever need to update your billing information, or would like to renew or cancel your recurring donation, please contact your local station. What will happen to items saved to My List on my PBS account if I use this tool? This tool does not delete your original PBS account, however saved videos and shows will remain on your original PBS account. When you reactivate your benefit with a different PBS account, the new PBS account will not share the same saved videos and shows. Can I update the email address on my PBS account without using this tool? You can update the email address for your PBS account by signing in to your User Profile and selecting "Edit" or "Update Personal Information." However, you will only be able to update your account to an email address that is not already in use - if you have set up multiple PBS accounts already, then you cannot use the same email address for two PBS accounts.

If you've already made a donation but don't remember activating your benefit or receiving an activation code, please read these suggestions: Your local PBS station is still processing your donation. Most stations send a Passport activation email within a few minutes of submitting your donation, but if your donation takes longer to process you may not receive this email right away. The email arrived in your spam folder or you used a different contact email address when submitting your donation. Please check your inbox's spam/junk folder, or any other email inboxes you may own. You did not include a contact email when submitting your donation. If you also didn't receive an email receipt of your donation from your station, please contact your local station directly. You previously activated your Passport benefit. Check your benefit's status here by entering your contact email and submitting. To confirm that you have activated your Passport account, go to PBS.org and sign in as you did during activation. If your Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. When you search through the site, any video bearing that same blue and white compass rose symbol are videos available to Passport members. If you do not see the blue Passport icon next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.

If your Passport is activated properly, you will see a small blue and white "compass rose" icon by your name in the upper left portion of the screen.  If this icon does not appear next to your name and your Passport benefit is not being recognized, please check the below possibilities and suggestions. In most cases, this problem occurs when you are signed in at PBS.org using a different sign-in account (an email address associated with a Facebook, Google, or PBS Account) from what you originally activated Passport with. For the quickest resolution, we recommend trying to sign out and sign back in with any other accounts you may have with PBS. You can also try entering your contact email address for your membership at the Passport Lookup page. This is the email address your station contacts you with and can use to look up your membership. For more information about the Passport Lookup Tool, please see our help page here. Change the Account Linked to My Passport Benefit If you've activated your Passport benefit but have multiple PBS accounts, only the PBS account linked to your Passport benefit will grant you access to Passport videos. If your access isn't recognized, you may be signed in with a different account. If you have accidentally linked your Passport benefit to an old account, or you wish to instead link your Passport benefit to a different account, you can change the account linked to your benefit using our Passport Reset Tool.

While PBS is pleased to offer online streaming for many popular programs, you may have noticed that some shows and episodes cannot be found on the PBS website and PBS app. Unfortunately, PBS is not always able to obtain the streaming rights for every program which has aired on PBS, which means we are legally unable to offer full episodes for online streaming at this time. This can include entire shows, specific seasons, or specific episodes of a program. Any program or piece of television on PBS is a piece of intellectual property (just like a song or a book). With any piece of intellectual property come certain rights and allowances for the creators, distributors, and consumers. Many of these rights include online video viewing stipulations. If a program is not available for viewing on pbs.org, it is because of the specific intellectual property rights associated with that show, and often, these rights vary from show to show. We must purchase streaming rights separately from television broadcast rights and we are not always able to obtain the streaming rights for every program, so our online content may be more limited than programs airing on your television. While Passport does allow us to offer more content for online streaming, we are unable to offer every program for online streaming indefinitely due to the aforementioned streaming rights. For some programs we do offer clips and previews as these are not as restricted as the full episodes and may be of interest to some users. While these episodes may be unavailable for free online streaming, we recommend visiting the PBS Store or a third party such as iTunes or Amazon Video if you are interested in purchasing episodes of these programs.

If you are searching for a PBS video but are unable to find it, there are a few possible reasons the video does not appear when searching for it: The video is listed under a different title. Please double-check the search term for any errors. The video has not yet aired on PBS and we are unable to offer it for online streaming until its broadcast premiere. PBS does not have the rights to offer the video for online streaming. For more information, please see below. More Information on Streaming Rights While PBS does offer hundreds of videos for online streaming, not every program that airs on your PBS station will be available for streaming. PBS must obtain the streaming rights separately from television broadcast rights for every program. In some cases, we are only able to offer full episodes for online streaming for a limited period of time, and then the episodes must be taken off of our site. Any program or piece of television on PBS is a piece of intellectual property. With any piece of intellectual property come certain rights and allowances for the creators, distributors, and consumers. Many of these rights include requirements for offering videos for online viewing. If a program is not available for viewing on pbs.org, it is because of the specific streaming rights associated with that show, and often, these rights vary from show to show, and can even vary from season to season for one show. While Passport does allow us to offer more content for online streaming, we are unable to offer every program for online streaming indefinitely due to the aforementioned streaming rights. You may encounter a show page where the full episode is unavailable for streaming but clips and previews are still listed. PBS does continue to offer clips and previews for some programs as these are not as restricted as full episodes, and many of our viewers are still interested in viewing these clips and previews. While these episodes may be unavailable for free online streaming, we recommend visiting the PBS Store or a third party such as iTunes or Amazon Video if you are interested in purchasing episodes of these programs.

You should have received your Passport activation code or link shortly after becoming a member with your local PBS station. This activation code or link would have been sent to you immediately following your donation, or via email once your station processed your donation. Activation codes and links for the Passport benefit can only be used once. If you have already used your code or link, you do not need a new one. If you would like to check on the status of your benefit or request an activation link, please use our Passport Lookup Tool.  On the Lookup Tool, enter the email address you provided your local PBS station with when you became a member. If your PBS station has that email address on record and has a Passport benefit available for your membership, you'll receive an email response with an activation link and other information about your Passport benefit. If you do not receive an email, the provided email is not listed on a membership with any PBS station. Please try entering an alternative email address in the Lookup Tool, or contact your PBS station to inquire about your membership and benefits.

If you have received this message, it means that your Passport account has already been activated and, fortunately, you only need to activate once. To confirm that you are activated, please go to PBS.org and sign in with the same personal account you used when you activated.  If your Passport is activated properly, you will see a small blue and white "compass rose" icon by your name in the upper left portion of the screen. You may then search through the site, and any videos bearing that blue and white compass rose icon are available to Passport members only. If you do not see the blue Passport icon next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. You can also use our Passport Lookup Tool to check the account you need to log in with.

If you have activated your Passport with a different email than what is signed into the PBS app on your TV, please follow the instructions below. On a mobile device or computer, go to PBS.org and sign in with your Passport account. The Sign In option will be either on the left-hand side of the blue banner, or under the three lines on the right-hand side. After signing in, open the PBS app on your TV or streaming device. In the left-hand menu, select Profile or Settings, depending on the app layout. For Roku, Amazon Firestick, Apple TV, or Android TV the layout looks like this: For Samsung and Vizio TVs, the layout looks like this: After selecting Profile or Settings, select Change Account, then Sign Out. You will sign out of the PBS app on your TV. A new screen will appear prompting you to reactivate the app. Select Activate Now. You will then see instructions for activating the PBS app. From a mobile device or computer, go to PBS.org/activate and enter the code displayed on your TV.  Click Continue. You will then be prompted to sign in with your Passport account. Sign in with the account associated with your Passport. You will then receive a Success! screen indicating that your PBS app has been successfully activated. It can take up to 30 seconds for the screen to change on your TV.

If you would like to check if your Passport is expired, you can enter your contact email address in the lookup field at this page: http://www.pbs.org/passport/lookup Note: This tool is looking for the contact email address. This address may be different from the email you activated Passport with and sign in with. It may be an older email address you've used with your station in the past, or an email address belonging to another member in your household. In some cases your station may have never received a contact email address from you, in which case it will return no results found. Your Passport benefit should be tied to your membership with your local station. It should expire when your membership with your station expires. However, it is possible for a mismatch between the Passport benefit's expiration date and your membership expiration date. This can occur when your station is waiting on a recent donation to finish processing, or if a technical error occurred when your station updated your Passport's expiration date. Please contact your local station to inquire about your Passport's expiration date and request they update it. This will be a simple check between your membership records to find your actual expiration date, and then your station will manually update the expiration date on your Passport to match. To find the contact information for your station, visit your station's website, or use the lookup tool on this page: http://www.pbs.org/about/about-pbs/stations/