Activation

What does the activation process look like?
The following steps illustrate the Passport activation process from beginning to end. You can activate your PBS Passport account from your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer. Learn how to activate Passport on Roku Learn how to activate Passport on Apple TV Learn how to activate Passport on Amazon Fire After you have received an email from PBS, click Click Here to Activate Now (Figure 1). Figure 1 You are directed to an activation screen where you should be automatically localized to your preferred station. The logo designates the station to which you are localized. (Learn how to change your station)  Click the checkbox stating that you allow PBS to share your viewing history (Figure 2). * Please note that you must check this box to continue with the Passport activation process. Figure 2 Click Confirm (Figure 3). Figure 3 Your activation is complete. Click Get Started to begin watching Passport content (Figure 4). Figure 4 Passport content is designated by a blue "compass rose" icon. The icon also appears next to your name, indicating that you are logged in and can view Passport videos. If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name.  Figure 5
Thu, 3 May, 2018 at 10:51 AM
How do I know if my Passport member benefit is activated?
To confirm that you have activated your Passport account, go to http://www.pbs.org/ and sign in using the same email address and password you used when you activated Passport. To ensure you see all local Passport content, be sure you have selected your local station. Learn how to select a station If Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. When you search through the site, any video bearing that same blue and white compass rose symbol are Passport videos. If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support. Scroll down this page to learn how to fully activate Passport. If your membership is not activated, please follow the instructions below: Go to pbs.org/passport You will be asked for an activation code, which is four words separated by hyphens (example: purple-fox-banner-edge). Please note that it will automatically capitalize everything for you.  Press Continue. You will be brought to a page asking you to sign in with Google, Facebook, or PBS account. Please note that if you are also using Passport on a Roku, Apple TV, or Amazon Fire TV, we recommend that you activate your Passport account with the same email used to set up the device when you first purchased it. After you sign in, you must check the box saying you accept the terms and conditions, then press the Confirm button. If everything is done correctly, you will be brought to a page that says you're activated. To check to see if your Passport has been successfully activated, please click here and enter your email address. If it says you are unactivated, you missed a step and need to go through the process again. If you are viewing Passport on a streaming device such as Roku, Apple TV, or Amazon Fire TV, please follow the instructions below. If you do NOT have a streaming device, you are done and can now watch Passport shows. How do I activate Passport on my 4th Generation Apple TV? How do I activate Passport on my Amazon Fire TV or Android Smart TV? How do I activate PBS Passport on my Apple TV? How do I activate Passport on my Roku device? Go to your streaming device and go into the PBS Video app, then select the Settings option. In the Settings, select Deactivate and follow the prompts. It will take you out of the app; go back in and it will ask you to Activate and give you a code. Write down the code and go to http://www.pbs.org/activate on a computer or smartphone. Enter the code. (Please note that it will automatically capitalize everything for you.) It will prompt you to sign in; do so. You should then come to a screen that says your TV has been activated. Enjoy PBS Passport shows!
Thu, 3 May, 2018 at 10:53 AM
Do I have to activate Passport in order to watch PBS videos?
You must activate Passport in order to watch the video that displays the PBS Passport icon . You can still watch hundreds of hours of quality public television shows on your computer, smartphone and tablet without it. PBS Passport is simply an additional member benefit that offers eligible station donors extended on-demand access to a library of videos. It is entirely up to you whether or not you wish to activate PBS Passport. You will encounter a message asking if you want to activate PBS Passport every time you come to a video whose free streaming rights have expired. PBS Passport allows eligible members to watch some expired or archival content.  Keep in mind that PBS is not a producer but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. Passport allows extended access to many PBS shows. If you want to learn more about accessing the PBS Passport benefit, contact your local station or read more about it in our FAQs: http://help.pbs.org/support/home. See the complete list of devices that support Passport
Thu, 3 May, 2018 at 10:56 AM
I believe I am already a member. How can I check?
To see if your PBS Passport membership has been activated, please click the following link and follow the instructions: https://www.pbs.org/passport/lookup/. Be sure to use the same email address you used when you signed up for PBS Passport. If your email address is in our system, you will come to a screen that displays: A confirmation that you have activated (a). A link to PBS.org where you can sign in (b). Member status for any additional accounts you may have (c). If you see that an activation link has been emailed to you (d), be sure to check your spam folder to see if the email was inadvertently delivered there. Also, be sure you are checking the correct email account; the email account you used when registering for Passport. If you get a message saying your email address cannot be found, you are not using the same email address that is on file with your station. Think of any other email addresses you may have used and try signing in with those.
Sun, 24 Jun, 2018 at 9:51 PM
I have forgotten my password. What can I do?
If you do not remember your password, please click the following link to reset it: https://account.pbs.org/accounts/send-reset-password/ You will be sent an email to the address you specify. When you get the email, follow the steps to reset your password. It will ask you to follow a link in the email, enter a new password and confirm that new password, and save. You will then see your User Profile and you can go to http://www.pbs.org for access with your new password. If you are still having trouble, email support.
Thu, 3 May, 2018 at 11:01 AM
How do I sign in to Passport?
Passport is a member benefit given to those who have donated a specific amount to their local station; it is not a site separate from PBS.org. The steps below illustrate how to sign in after you have already activated your Passport member benefit.  To sign into the site, please go to www.pbs.org and click Sign In located in the upper left side of the page.  Sign in with the same Google, Facebook, or PBS Account that you used when you activated Passport. If you use a different email address, your sign in will not work and you will not be able to view Passport videos. If you do not have a PBS account, learn how to create one After logging in, you'll see that all PBS Passport content is designated by the Passport icon (  ). All videos displaying that icon are designated as PBS Passport content. The icon appears next to your name when you are logged in to the site, as well as next to any video that is designated as a Passport video. The PBS.org website contains both Passport and non-Passport content. If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. If you are still having trouble, email support.
Thu, 3 May, 2018 at 11:01 AM
How do I activate PBS Passport on my Apple TV?
If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or click this link. For detailed instructions on activating your streaming device: Once you have activated your PBS Passport account, follow the steps below to link your Passport account to your Apple TV. When you have the PBS app open on your Apple TV, click Settings located at the top of the screen. Click Deactivate located at the bottom of the screen. If you have an Apple TV 4, you will instead see an option to "Change Account" A screen indicating the app needs to be activated appears.  Activation instructions are displayed on the screen along with a 7-character activation code. Go to your computer and open a browser such as Chrome, Firefox, or Safari. In the address bar, type http://pbs.org/activate.   Enter the seven-character activation code in the textbox provided. This is NOT your Passport activation code. Click Continue. You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account.  Choose the same account you used when you activated Passport. If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos. Return to your Apple TV. It has been automatically updated and you can begin watching Passport videos.
Thu, 3 May, 2018 at 11:03 AM
Is my activation code the same thing as a password?
No. Your activation code is a four-word combination that was sent to you by your station when you signed up for the Passport member benefit. An example of an activation code is: cat-tree-ship-onyx.  Your password is the password you created when you created a PBS, Facebook, or  Google account.  Your activation code is intended to be used only once when you first activate your Passport membership. It should never be used after that.  After you have activated your Passport membership with the activation link that was sent to you, all you need to do is go to PBS.org, click Sign In in the upper left side of the screen, and sign in using the same Google, Facebook, or PBS email account with which you activated Passport. If you attempt to use your activation code again, you will encounter a screen asking you to activate again. If this happens, simply click Sign In to PBS.org using the same email address that you used when you activated your account. If you do not see the blue Passport icon () next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. 
Thu, 3 May, 2018 at 11:23 AM
How do I change the email address associated with my Passport member benefit?
If you need to change the email address that is connected to your Passport account, please go to this link: https://account.pbs.org/accounts/register/ and create an account using your new email address. After you have done that, please contact your local station and notify them of your new account details.  Membership information is retained on a local level so your local station can set up your account using your new information. If you are still having trouble, email support.
Wed, 4 Apr, 2018 at 2:41 PM
How do I activate Passport on my Amazon Fire TV, Amazon Fire Stick, or Android Smart TV?
If you are looking for the PBS website to activate your streaming device, please enter http://www.pbs.org/activate into your web browser's address bar or click this link.  Once you have activated your PBS Passport account, follow the steps below to link your Passport account to your Amazon Fire TV or Android Smart TV. Open the PBS channel on your device. In the left navigation, open the Settings menu. At the bottom of In the settings menu, select the Deactivate Device option. The screen will not change. Confirm that you want to deactivate the device. Leave the PBS channel and go back to the main screen of your device. This will give the PBS app time to reset and deactivate itself. Open the PBS channel again.  You will see a new screen saying the channel needs to be activated.  Activation instructions appear on the screen along with a 7-character activation code. Go to your computer and open a browser such as Chrome, Firefox, or Safari. In the address bar, type http://pbs.org/activate.   Enter the seven-character activation code in the textbox provided. This is NOT your Passport activation code. Click Continue. You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account.  Choose the same account you used when you activated Passport. If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos. After signing in, your device has been activated. Return to the device to begin watching Passport videos. 
Thu, 3 May, 2018 at 11:38 AM