Before you can use your new Passport membership benefit, you must first activate your benefit. Once your benefit is ready for activation, your PBS station will send you a four-word activation code. These codes are unique for each member, but each will follow the same format, such as apple-house-river-sleep or lion-eagle-snake-badger. Some PBS stations will provide you with this activation code immediately following your donation, while other stations will require more time to set up your benefit and will send you this activation code once your benefit is ready. Haven't received an activation code yet? Try requesting an activation email with our Passport Lookup Tool.  Some PBS stations may instead send you a link that already includes the code. If you haven't received an activation code or activation link from your station following your donation, your PBS station may still be processing your donation.  We recommend allowing for one business day to give your station time to create your benefit and send you activation instructions. If one business day has passed and you still have not received activation instructions from your PBS station, please contact them directly. Once you have your unique Passport activation code, please visit our Passport activation page at this link and enter your code. Codes will be auto-capitalized when entered, but are not case-sensitive.  Select Continue to proceed to the next screen. Did an error message appear when you tried to submit your activation code or link? Click here for common error messages and what to do if you encounter one. After entering your code, you will see a screen with the membership name and your local PBS station. On the right, sign in with a PBS, Google, Facebook, or Apple account. Don't have one of these three account options? Select Create a PBS Account beneath the Sign in with PBS Account option.  If you're unsure if you already have a PBS account, we recommend selecting the "Create one now" option and signing up for a new PBS account - we'll let you know if you've already created a PBS account with your email address. The personal account you sign in with on this screen will be the same account you log into from now on at PBS.org and the PBS App when viewing Passport videos. Only this single account will be linked to your Passport benefit. Once you sign in with your account, you will be prompted to confirm the Passport terms of use. Select the "I agree" checkbox to agree to the terms and then select Confirm at the bottom of the page to continue. Confirmation of the Passport terms of use is required to use the Passport benefit. PBS is committed to protecting users' privacy. For more details, click here to view our privacy policy. Once you've confirmed the Passport terms of use, the Activation Complete! screen will appear. Select the Get Started button to begin using your Passport benefit. Once you've activated your Passport benefit, you can watch videos online at any time by visiting PBS.org. There is no separate Passport website. Passport and non-Passport videos can be found in one place! Because the Passport benefit is a one-time activation, you will not need your activation code in the future. All you need to access Passport is the email address and personal password of your login account you signed into earlier in the activation process. Below are additional links with instructions on how to sign in to your Passport account on our apps on supported streaming devices: Activate on Roku Activate on Apple TV Activate on Amazon Fire TV or Firestick Activate on Android Smart TV Activate on Samsung Smart TV Activate on VIZIO SmartCast TV

To confirm you have activated your Passport account, go to PBS.org and sign in using the same email address and password you used when you activate Passport. To ensure you see all local Passport content, be sure you have selected your local station. Learn how to select a station. If Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. When you search through the site, any video bearing that same blue and white compass rose symbol are Passport videos. If you do not see the blue Passport icon next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Try signing in with any other accounts you may have, or use our Passport Lookup Tool to learn more. If you are viewing Passport on a streaming device such as Roku, Apple TV, or Amazon Fire TV, please follow the instructions below. If you do NOT have a streaming device, you are done and can now watch Passport shows. How do I sign in with Passport on my Apple TV? How do I sign in with Passport on my Amazon Fire TV or Android Smart TV? How do I sign in with Passport on my Roku device?

You must activate Passport in order to watch the video that displays the PBS Passport icon. You can still watch hundreds of hours of quality public television shows on your computer, smartphone and tablet without Passport.  PBS Passport is simply an additional member benefit that offers eligible station donors extended on-demand access to a library of videos. It is entirely up to you whether or not you wish to activate PBS Passport. You will encounter a message asking if you want to activate PBS Passport every time you come to a video whose streaming rights for non-members have expired. PBS Passport allows eligible members to watch some expired or archival content.  Keep in mind that PBS is not a producer but rather a distributor of programming. Our distribution rights are fairly limited and are sometimes confined to only broadcasting. However, when PBS is allowed streaming rights they are subjected to time limitations, usually of two weeks. Passport allows extended access to many PBS shows. If you want to learn more about accessing the PBS Passport benefit, contact your local station or read more about it in our FAQs: http://help.pbs.org/support/home. See the complete list of devices that support Passport

To see if your PBS Passport membership has been activated, please see our instructions for using the Passport Lookup Tool. Be sure to use the same email address you used when you signed up for PBS Passport. If your email address is linked to a PBS station membership or benefit, you will receive an email with information about your Passport benefit. If you do not receive an email, the email address you have entered into the lookup tool is not linked to a membership or benefit. Please try submitting an alternative email address into the lookup tool, or contact your PBS station to inquire about your membership and benefit. For security reasons, only your local PBS station can provide the full information on your membership and billing.

Passport is a member benefit given to those who have donated a specific amount to their local station; it is not a site separate from PBS.org. The steps below illustrate how to sign in after you have already activated your Passport member benefit.  To sign into the site, please go to PBS.org and click Sign In located in the upper left side of the page. If you do not see a Sign In option, then you may see three lines on the right-hand side. Select the three lines to open the menu and select Sign In. Sign in with the same Google, Facebook, Apple, or PBS Account that you used when you activated Passport. If you use a different email address, your sign in will not work and you will not be able to view Passport videos. Check your email address here If you do not have a PBS account, click Create one now. Learn how to create a PBS Passport account After logging in, you'll see that all PBS Passport content is designated by the Passport icon. All videos displaying that icon are designated as PBS Passport content. The icon appears next to your name when you are logged in to the site, as well as next to any video that is designated as a Passport video. The PBS.org website contains both Passport and non-Passport content. If you do not see the blue Passport icon next to your name, you have not completed the activation process or you have not signed in with the same email address you used when you activated your Passport member benefit. Think of any other email addresses you may have used and try signing in with those until you see the blue Passport icon next to your name. You can use our Passport Lookup Tool to see which email you should use to log in.

The Passport benefit can only be linked to one PBS account at a time. You can create multiple PBS accounts with different email addresses, but only the account you originally linked to your Passport benefit will grant you access to Passport videos.  PBS offers two ways to change the email address you use with your Passport benefit. If you would like to simply update the email address of your PBS account, you can make this change through your account's User Profile. Please visit this help page for instructions. Note: You will only be able to update the email address of your PBS account if you have not previously created a new PBS account with the updated email address. Please use the below tool if you have multiple PBS accounts. If you would like to switch the PBS account you use to log in to watch Passport videos, you can reactivate your Passport benefit with a new account through the Passport Reset Tool.  Resetting your Passport benefit is easy and only takes a few minutes.  1. Open the Passport Reset Tool page and click Sign In. You will see a prompt to sign in with the PBS account linked to your Passport benefit. Click "Sign In" and you will see a login prompt appear. If you do not remember the PBS account linked to your Passport benefit and have multiple PBS accounts, try signing into each account one at a time. Once you sign in, you will receive a message confirming if the PBS account is linked to your Passport benefit or if you need to try another account. 2. Log in with your PBS account. Choose one of the three login options (PBS Account, Google, Facebook, or Apple) and enter the email address and personal password for your account. This will be a PBS account you previously created to originally activate your Passport benefit. Don't remember your password or receive an invalid login error message? Reset your PBS account password here. 3. Confirm your Passport benefit reset. We will also send you an email confirming your Passport benefit has been reset, as well as a link to reactivate your benefit at a later time if you have to step away from your computer before you can reactivate your benefit. When you originally donated with your local station, you may have provided an email address to contact you at and we will ask you to confirm if you would still like to use this email address. If you would like to use this email address, select that email address. If you would instead like to use a new email address, select "A different email address" and enter the email address you would prefer to use. Once you have selected your preferred email address, select the "Reset My Passport Access and Send My Activation Email" button below to continue. 4. Reactivate your Passport benefit. Your Passport benefit has been reset and you can now reactivate it with a different PBS account. Select "Reactivate My Benefit" to continue. If you need help with the Passport activation process, please visit this help page with instructions and images on how to activate your benefit. Once your benefit has been successfully reactivated with your new PBS account, you will see the "Activation Complete" screen and can begin watching Passport videos again. Common Issues and Solutions No Passport Membership Benefits The message means you have signed into the Passport Reset Tool with a PBS account that is not linked to an active Passport benefit. We recommend signing out and signing back in with another PBS account you or someone in your household may use. You may have set up an older PBS account in the past when you originally activated your Passport benefit. *This message does not always mean you are not a member with your local station or that you do not have the Passport benefit. Your Passport benefit likely exists, but is linked to a different PBS account or has not yet been activated. Passport Benefit Expired The PBS account you signed in with is linked to a Passport benefit, however the expiration date of the Passport benefit has passed. Please contact your local station to inquire about your membership and billing, and either renew your membership or request they update the expiration date of your Passport benefit. Unable to sign into my PBS account If you are unable to sign into your PBS account because you have forgotten your password, or because you previously used a Facebook or Google login option which you no longer have access through, please reset your password for your PBS account.  Once you have reset your password for your PBS account, return to the Passport Reset Tool and log in with your email address and new password. If you are unable to reset your password for your PBS account because you no longer have access to the email inbox for your email address of your PBS account, please send our support team a message with the email address of your previous PBS account and the email address you currently use. Frequently Asked Questions and Answers What information do I need to provide in order to use this tool? You will need the email address and personal password of the PBS account you originally linked to your Passport benefit. If you do not remember the personal password for this PBS account, you can reset the password for the PBS account at this page. If you no longer have access to the inbox for this email address, please submit a message to us at the bottom of this site requesting that your benefit be reset. Do I need to make a new donation when my Passport benefit is reset? You will not need to make a new donation, or make any updates to your billing information. If you ever need to update your billing information, or would like to renew or cancel your recurring donation, please contact your local station. What will happen to items saved to My List on my PBS account if I use this tool? This tool does not delete your original PBS account, however saved videos and shows will remain on your original PBS account. When you reactivate your benefit with a different PBS account, the new PBS account will not share the same saved videos and shows. Can I update the email address on my PBS account without using this tool? You can update the email address for your PBS account by signing in to your User Profile and selecting "Edit" or "Update Personal Information." However, you will only be able to update your account to an email address that is not already in use - if you have set up multiple PBS accounts already, then you cannot use the same email address for two PBS accounts.